Volkswagen Jetta SportWagen Complaints

171 consumer complaints on file.

#10871199May 27, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE HEADLIGHT, THE DRIVER'S SIDE TAIL LIGHTS, DIRECTIONAL TURNING SIGNAL LIGHTS, AND THE LICENSE PLATE LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUSE PANEL IN THE ENGINE COMPARTMENT WAS MELTED WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,351.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10863818May 8, 2016
ELECTRICAL SYSTEM
FACTORY RADIO MODEL RCD 510. CAR MILEAGE: 61,320 MILES. IT WAS HOT OUTSIDE AND I WAS RUNNING AIR CONDITIONING. AFTER DRIVING FOR ABOUT 30MIN WITH RADIO ON, THE RADIO WENT BLANK (BLACK SCREEN). IT WOULD NOT TURN BACK ON AT THE TIME. A TECHNICIAN CHECKED FUSES AND NO BLOWN FUSES WERE FOUND. THE RADIO REMAINED IN THE CAR FOR 2 MORE DAYS AND WOULD NOT TURN BACK ON. RADIO WAS REMOVED FROM THE CAR AND THE TECHNICIAN TOOK THE RADIO APART, COULD NOT FIND AN ISSUE, DISCHARGED CAPACITOR & RADIO STILL DID NOT WORK. RADIO IS TOTALLY DEAD. SAFETY ISSUE SINCE BLUETOOTH (HANDSFREE) PHONE WILL NOT WORK WITHOUT RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861315April 25, 2016
VISIBILITY/WIPER
FRONT SUNROOF GLASS (THE PORTION THAT MOVES WHEN THE GLASS IS OPENED) SPONTANEOUSLY SHATTERED. THIS OCCURRED WHILE DRIVING AT ~70MPH ON A SMOOTH HIGHWAY IN MINIMAL TRAFFIC; CLEAR WEATHER, ROUGHLY 60 DEGREES F. I DID NOT PASS UNDER ANY OVERPASSES IMMEDIATELY PRECEDING THIS EVENT. I NORMALLY LEAVE THE SUN SHADE BACK AND DID NOT NOTICE ANY CRACKS. AS I WAS DRIVING, I HEARD A VERY LOUD NOISE AND IMMEDIATELY GLASS STARTED FALLING ON ME AND THROUGHOUT THE CABIN. I SLOWED AND EXITED THE INTERSTATE, PULLED INTO A SAFE AREA AND IMMEDIATELY TOOK PICTURES AND CALLED MY INSURANCE. THE REMAINING GLASS APPEARS TO BE BOWED UPWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853881April 6, 2016
ELECTRICAL SYSTEM, ENGINE
4/5/16 4:30PM, VEHICLE WOULD NOT SHUT OFF. BROUGHT TO VOLKSWAGEN DEALERS WHO DIAGNOSED VEHICLE WITH AN IGNITION LOCK CYLINDER HOUSING ISSUE. THE VEHICLE DID NOT STALL OR FAIL IN THAT SENSE, BUT IT IS STILL DISTRESSING TO HAVE A FAULT ON THE IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853648April 5, 2016
POWER TRAIN
VEHICLE CLUTCH PEDAL STUCK TO THE FLOOR. VEHICLE WOULD STILL START BUT ONLY IN NEUTRAL. IF I WERE TO TRY AND START VEHICLE IN A GEAR WITH THE CLUTCH PRESSED IN THE CAR JUMPS FORWARD OR REVERSE. THIS COULD CAUSE SOMEONE TO BE CRUSHED IF THEY WERE STANDING IN FRONT OR BEHIND WHEN VEHICLE IS BEING STARTED. ALSO IF THIS FAILURE WERE TO HAPPEN WHEN DRIVING THE CAR WOULD NOT COME OUT OF GEAR AND COULD CAUSE AND ACCIDENT. LUCKILY MINE FAILED IN MY GARAGE OVER NIGHT. BROWSING AROUND ON THE INTERNET IT SEEMS TO BE A COMMON PROBLEM AND MANY PEOPLE HAVE HAD FAILURES WHILE DRIVING. VEHICLE HAS JUST OVER 90,000 MILES. CAUSE OF THE PROBLEM IS AIR GETTING INTO THE HYDRAULIC CLUTCH SYSTEM. THE SLAVE CYLINDER WAS BLEED AND IT WORKED FINE AGAIN. I ENDED UP REMOVING THE TRANSMISSION AND REPLACING THE SLAVE AND MASTER CYLINDER SINCE THE DEALERSHIP TOLD ME THAT THEY WERE BAD. NO VISIBLE FLUID COMING FROM EITHER PART THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852993April 1, 2016
ELECTRICAL SYSTEM
RCD-315 RADIO DIED. WHILE DRIVING ON COUNTRY ROAD, RADIO POPPED AND DIED. AFTER ELECTRICAL TEST OF FUSES AND INTERNET SEARCH, I DETERMINED THAT THE RADIO COULD NOT BE REPAIRED. THE SAFETY ISSUE ON THIS IS THAT THE BLUETOOTH MODULE WAS STILL ACTIVE AND THERE WAS NO WAY TO TURN IT OFF OTHER THAN UNPLUGGING THE BLUETOOTH. SINCE I USE HANDS FREE PHONE, THIS IS A HAZARDOUS FAILURE. I LOCATED 100'S OF WEBSITES THAT TALKED ABOUT THIS RADIO ISSUE AND THE RESULTING ELECTRICAL PROBLEMS THAT THIS FAILURE CAUSES. THIS ISSUE SHOULD BE A RECALL PRIORITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852071March 28, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT WHILE PARKED, THE TRUNK AJAR WARNING LIGHT ILLUMINATED AND THE TRUNK OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRUNK FAILED TO CLOSE PROPERLY. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR LATCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,545.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850968March 22, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY LIGHTS BEGAN FAILING WITHOUT WARNING. FRONT HEADLIGHT, REAR TAIL LIGHT, LICENSE PLATE LIGHT, DIRECTIONAL SIGNALS, BACK UP LIGHTS. IN TOTAL, 7 LIGHTS FAILED WITHIN MINUTES. VEHICLE WAS TURNED ON AND MOVING ON A CITY STREET. WARNING LIGHTS INSIDE THE VEHICLE TOLD ME THAT LIGHTS FAILED WHEN I USED THEM (SIGNALS, BRAKES, HEADLIGHTS, ETC). DROVE DIRECTLY TO DEALERSHIP TO REPAIR/REPORT PROBLEM. RESEARCH TOLD ME THAT THIS WAS A COMMON ISSUE AND A NHTSA RECALL ON 2009 AND 2010 MODELS. OUR 2011 DID NOT HAVE A RECALL ON IT, BUT ISSUE WAS IDENTICAL. CONTACTED VW CUSTOMER SERVICE. CASE #160222423. THEY AGREED TO PAY 75%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850216March 17, 2016
FUEL/PROPULSION SYSTEM
ENGINE BEGAN TO RUN ROUGH AND GLOW-PLUG LIGHT ILLUMINATED. WITHIN 3 MILES THE POWER DIMINISHED AND CHECK ENGINE LIGHT CAME ON. STOPPED FOR A STOP SIGN AND THE CAR STALLED IN THE INTERSECTION AND WOULD NOT START. DEALER HAS IDENTIFIED METAL IN THE HIGH PRESSURE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850258March 17, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ELECTRICAL LIGHTING MONITORING SYSTEM STARTED GOING THROUGH SEVERAL ACTIONS INDICATING RIGHT FRONT LOW BEAM WAS OUT, THEN LEFT REAR BRAKE LIGHT WAS OUT, THEN FRONT, RIGHT SIGNAL LIGHT WAS OUT, THEN LEFT REAR SIGNAL LIGHT WAS OUT, THEN LICENSE BRACKET LIGHT WAS OUT. ALL THIS HAPPENED WHILE THE AUTO WAS BEING DRIVEN ON A STRAIGHT SECTION OF HIGHWAY. CARRIED AUTO TO LOCAL SERVICE MAN WHO SAID IT WOULD BE BETTER FOR VOLKSWAGEN TO LOOK AT IT, AS IT INVOLVED MAJOR ELECTRICAL PROBLEMS. ALTHOUGH CAR HAD BEEN TURNED OFF, THE BATTERY HAD TO BE RE-CHARGED TO GET THE CAR TO START IN ORDER TO CARRY TO DEALER - 45 MILES AWAY. WAS TOLD BY VW DEALERSHIP THAT IT SOUNDED LIKE THE FUSE BOX HAD MELTED. STATED THEY HAD SEEN SEVERAL INCIDENTS OF THIS. ACTUAL DIAGNOSIS WAS THE FUSE BOX HAD MELTED. I COMMENTED THAT THIS SEEMED STRANGE. I THOUGHT THE PURPOSE OF A FUSE BOX WAS A SAFEGUARD TO PREVENT OVERHEATING AND THAT FUSES WERE SUPPOSE TO BLOW AND STOP THE CURRENT FLOW IF THERE WERE PROBLEMS IN THE ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839436March 2, 2016
FUEL/PROPULSION SYSTEM, POWER TRAIN
VOLKSWAGEN TDI HIGH PRESSURE FUEL PUMP FAILED, CAUSING CAR TO SUDDENLY STALL IN LEFT LANE OF LOCAL HIGHWAY RT-198 IN BURTONSVILLE, MD. I WAS IN MOTION IN TRAFFIC STALLED AS I WAS COMING THROUGH INTERSECTION AT RT-198 AND RT-29.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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