Volkswagen ID.4 Complaints

1,027 consumer complaints on file.

#11607873August 11, 2024
WHEELS
I bought this car brand new in 2022. My car has approximately 13,000 miles of use. It has been used for normal commute with an average use of 25 miles round trip 2-3 times per week in the last year. It was used less frequently in the 1st year. The front tires are shredding from the inside area and the rear tires are going bald.from both edges. I took the car to.a VW dealership and I was told the tires must be replaced to avoid an eventual blow out from any/all 4 tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607843August 11, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Our 2021 vw id4 has serious issues. It’s still getting addressed at the dealership and has been there since Tuesday. I had to have my husband come and pick me up because the car itself had indicated it was unsafe to drive. Please contact Jacksonville Nc Vw for our carfax report. I have detailed photos of the incident. We have purchased a second car partially bc of how many times we’ve had to leave this one for extended periods of time. This car is 3 years old. I took the car on a short trip. A minor alert started. When I went to park the car flashed through multiple alerts and started an (artificial) engine noise revving. It specifically told me to stop driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607529August 9, 2024
STRUCTURE:BODY
The rear passenger door got stuck and did not open while we were inside. My son tried to open it and it was just stuck. The other 3 doors in the car opened fine. I locked and unlocked/turned the child locks on and off/ turned the car on and off and nothing would open the door from the interior. My son was stuck. I recorded 3 minutes of all these things going on. Finally, I could open the door from the outside of the car. The door has been malfunctioning (not closing, opening on its own, or getting stuck) since I purchased the vehicle 18 months ago. The dealer initially refused to inspect bc they could not replicate but I started taking videos. One month ago they had replaced the latch and other components but it did not fix the problem. The car is back in service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607333August 8, 2024
WHEELS
I recently did a 20,000 miles service on my vehicle and was told the Bridgestone Alenza tires I have on the vehicle are at a level unsafe to drive - under 3/32. These are the tires that came with the vehicle. The VW person informed me that these tires are unfit for an EV and VW stopped installing them. I reported this to a friend who has the same car but with 16,000 miles, he got the car checked, and got the same answer- unsafe to operate. There are potentially tens of thousands of ID.4 vehicles out there that came out in 2021 and 2022 that have these tires on, driving on tires that are unsafe to operate because nobody expects tires to be that bad after less than 20k miles. These should be recalled. I have reported this to VW customer service. VW is unwilling to take any responsibility for this issue. They told me to go talk to the manufacturer (Bridgestone).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607038August 7, 2024
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
We have owned the ID.4 for there years and have had to put up with many recall issues that seam to take years in order to be resolved, it took VW over a year to resolve the random door opening issues, the car still sends messages the it is opening and closing the doors indiscriminately (at any time of the night or day). Now the infotainment screen started showing multiple errors, apple CarPlay works whenever it wants, on whatever phone it chooses, the screen goes blank frequently on its own, maps and car's GPS is useless, child lock errors, range calculations are erratic making it difficult to plan to trips. The over the air updates have seam to make the problem worse. Now we are waiting for another over the air update, the roll out has been extremely slow. Again it been three years and still no resolutions. We paid good money for this car, we were never late on a single payment. VW brought this vehicle to market without being properly tested, we have been paying money to Beta test a car for them and they have been allowed to slow walk repairs. The dealers cannot offer any solutions because VW of North America does not have any permanent solutions. The only solutions offered is trade in your car and we will sell you another car with less problems, of course if you trade in the car you loose thousand of dollars, if you sell the car you loose thousands of dollars, if you keep the car you have to deal with a Defective Vehicale and continue paying for it. How can this be allowed to continue. We need Help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606698August 6, 2024
ELECTRICAL SYSTEM
This car has had open recalls for over a year. No dealers in the area have been able to fix them. They claim Volkswagen cannot get them parts on time. They’ve cancelled my service appointments multiple times. The car is now completely dead after a series of electrical faults and I’m unable to get in the car at all. What if my daughter was in her car seat and I was unable to get into it?! The amount of issues I’ve had with this car is insane. Constant faults including “child safety lock” not working. This is 2021 leased brand new. The recalls started over a year ago and I haven’t been able to get them fixed. Isn’t there someone sort of SLA for when a recall needs to be repaired?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606662August 5, 2024
STEERING, LANE DEPARTURE: ASSIST
When vehicle crosses an intersection it pulls vehicle into wrong direction. Mostly left to incoming traffic and I have to correct steering. Vehicle does not recognize road lines have stopped or different in an intersection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606521August 5, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I have a Volkswagon ID4 that has the screen power go off while you are driving, VW says they have no idea when they will have a fix it, but they are aware. The safety features, including the emergency call, don't work, and no airbag lights come on either, everything appears to be disabled. On the highway this happens whenever with no warning. I do have videos of some of the incidents. Lane keep assist Etc does not work. It is 10 months old with 3k miles due to being afraid to drive it.,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606023August 2, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the center display went black and then turned white while rebooting. The radio had been replaced by the dealer; however, while driving approximately 35 MPH, the center counsel went black, while dashboard display went white. The vehicle was returned to the dealer and a hard reset was performed; however, the failure reoccurred. The failure had occurred approximately 2 to 3 times after the radio was replaced. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 5,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605938August 1, 2024
TIRES:TREAD/BELT
235/55R19 Both front tires are showing abnormal rubber chunking or flaking off on the inner and outer tread. To avoid a possible failure or blow out, I replaced the tires with another brand and model. Bridgestone will not honor their warranty on these tires and I feel they are at fault. Online reports of blow-outs are fairly common with these tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605706July 31, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
My car popped up a messaging stating “Electrical system not working correctly. Please service vehicle.” I called in for service and the dealer told me that the message was not urgent as it was a yellow message and that they would not be able to get me in until Tuesday. I continued to drive the car and the message would come and go for two days. On the last day, I got the message and heard an electrical whirring noise when pressing the accelerator. Then the sound and message went away. Later that evening when charging, the fans were running extremely loud so I got the car out of my garage to avoid it catching fire. I called VW who said that I could drive it to the dealer. I left my house and the car popped up the message and then said it was disabling functions. It never said to pull over. Then a turtle popped up and my speed was dropped to 45 mph. I was on a highway at the time and turned around to head back home. Then it dropped my speed to 25. Right after doing that it came to a stop in the middle of the road. It never said to pull over or avoid driving it either but I was stranded in the road. A few minutes later all the messages disappeared and it started driving normally. I made it home and called for a tow truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605502July 30, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
[XXX] [XXX] [XXX] [XXX] Julio 30, 2024 Volkswagen Customer Care Volkswagen Group of America 3800 Hamlin Road Auburn Hills, MI 48326 Dear Volkswagen Customer Care, I am writing to express my deep concern regarding the recent recall notice I received for my Volkswagen vehicle, VIN [XXX] 2023 VOLKSWAGEN ID.4 Due to the severe safety issues outlined in the recall, I have been unable to use the car, yet I am still making payments on it. Given that the necessary repairs are not currently available, I am understandably concerned about continuing to drive a vehicle that poses a risk to my safety. My attempts to resolve this issue through the dealership have unfortunately been unsuccessful, as they have not accepted the vehicle for return or provided a satisfactory resolution. Given these circumstances, I am requesting a resolution to this matter. Specifically, I seek the following: Return and Refund: I wish to return the vehicle and receive a full refund of all payments made to date, considering that I am unable to use the car due to safety concerns and the unavailability of repairs. Additional Compensation: Compensation for any inconvenience or costs incurred as a result of this situation, including but not limited to, rental car expenses or loss of use. If Volkswagen is unable to address this matter promptly, I will have no choice but to pursue legal action for product liability and negligence. I hope to avoid this course of action and resolve the issue amicably. Please contact me at your earliest convenience to discuss this matter further. I look forward to your prompt response and resolution. Thank you for your attention to this urgent matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605225July 29, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving 45 MPH, the instrument cluster screen went blank. The contact pulled over and turned off and restarted the vehicle and the instrument cluster became operable. The contact stated that the instrument cluster was rebooting as if the vehicle had been started and was stuck in a reboot loop before eventually regaining normal functionality. The contact stated that the failure was intermittent and occurred at various speeds. The contact had taken the vehicle to a local dealer who checked the software version and informed the contact that the software was up to date; however, the failure reoccurred. The contact took the vehicle to the same dealer after receiving the recall notification and was informed that the software patch to repair the issue was not yet available. The vehicle was not repaired. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605019July 29, 2024
EXTERIOR LIGHTING
During a recent trip to Oregon, my Volkswagen ID.4 experienced a critical failure of both the interior and exterior lighting systems, including the headlights and emergency lights. Initially, upon returning from a walk, I found the lights were on despite the vehicle being locked and not in the "Auto" mode as I had left them. Locking and unlocking the vehicle did not resolve the issue. When I entered the vehicle, a warning light indicating a malfunction in the lighting system appeared on the dashboard, and subsequently, all lights stopped functioning entirely. This malfunction posed a significant safety risk to both myself and other road users, as the failure occurred during a time when proper lighting was essential for visibility and safety, potentially leading to a dangerous situation, especially as it was almost evening. The problem has not been reproduced or confirmed by a dealer or independent service center at this time. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or other relevant parties, although a video recording of the incident is available for review and is attached to the report in the PDF file. Prior to the failure, there were no warning lamps, messages, or other symptoms indicating a potential issue. However, during the incident, a warning light for a lighting system malfunction appeared on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605013July 28, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occurred while driving at slow speeds in parking lots when the steering wheel is frequently turned more than 90 degrees and a body part can unintentionally touch the 'Resume" button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605012July 28, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occurred while driving at slow speeds in parking lots when the steering wheel is frequently turned more than 90 degrees and a body part can unintentionally touch the 'Resume" button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604975July 28, 2024
STRUCTURE:BODY
- The front passenger door unlatched at speed while driving around 30 mph. The vehicle is currently with a Volkswagen dealership and is confirmed and replicated. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the door’s way. - The problem HAS been reproduced or confirmed by a Volkswagen dealership in June 2024 and had the affected door handle replaced. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604974July 28, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, STRUCTURE:BODY
Was stationary in dense traffic, all waiting for a local bridge to open. We had been waiting for 10 or so minutes. Had braked and stopped close to car in front, car in Auto Hold. All of a sudden, my car accelerated quickly into stationary car in front, twice I believe, before I was able to brake and turn car off. I do not know why this happened or whether there were any warnings. Affected my car, car in front of me, and car in front of them. No one hurt, my car front rather damaged, perhaps $12,000+, car in front damaged front and rear. We were able to drive away, but my car not safe to drive. Is currently parked and waiting to be towed once collision shop space is available. I have not taken to dealer to test as is not safe to drive. No one has inspected in person yet.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604946July 28, 2024
ELECTRICAL SYSTEM
Upon stoping the vehicle, unlatching the seatbelt and with the ignition off you need to pull the door handle 2 to 5 times before the door opens to allow you to exit. The vehicle never allows exiting on one pull. Dealer said no problem found and it’s operating normally but this is a daily occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604867July 27, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Infotainment screen and instrument cluster turned off mid driving. This lead to complete failure of speed indicator. There is no speedometer available while driving. While be has an open recall it has failed to provide a solution in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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