Volkswagen ID.4 Complaints

1,027 consumer complaints on file.

#11615336September 19, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615335September 19, 2024
UNKNOWN OR OTHER
NHTSA Recall Number: 24V344 from May 2024 still has not been resolved and no remedy is available. There is now an additional recall: 24V651 on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615318September 19, 2024
VEHICLE SPEED CONTROL, STRUCTURE:BODY
I am writing to report two concerning safety issues with my vehicle: Repeated Door Clicking During Car Wash: On multiple occasions while driving through an automatic car wash, I have noticed that the car doors repeatedly click, as if attempting to unlock or open. This erratic behavior occurs despite no input from the driver or passengers, raising concerns about the vehicle’s electrical system and its reliability under normal operating conditions. Speedometer Malfunction: More critically, the instrument panel, including the speedometer, has gone completely black while driving. The panel remains non-functional for 5-10 minutes before rebooting on its own, leaving me unable to see my speed or other critical driving information during this period. This issue poses a significant risk to my safety as well as the safety of others on the road. Both issues are unpredictable and have occurred multiple times, making the vehicle unsafe under certain conditions. I kindly request your assistance in investigating these problems to ensure that no further safety hazards arise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615274September 18, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the center display failed to turn on. The contact stated while reversing at 5MPH, the rearview camera failed to engage, causing the rear vehicle panel to strike a tree and to become bent. There was no injury sustained. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615123September 18, 2024
ELECTRICAL SYSTEM
Display screen has blacked out on multiple occasions while driving. During these occurrences I have lost all visibility to vehicle speed, cruise control settings, backup camera, etc. When these issues occur, I am basically driving a vehicle with no feedback from these important safety systems. This is VERY dangerous and has caused me to almost get into an accident on two different occasions. Something needs to be done to address this issue ASAP as it is a serious risk to both the driver as well as other individuals that are out on the roadways. VW needs to resolve these issues immediately before someone is seriously injured or worse. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615099September 17, 2024
VISIBILITY/WIPER
One week after buying the new car, the windshield cracked and quickly spread across the width of the car. There may have been a rock impact and I was on the highway. This is on a heated glass AWD Pro S model. It's apparently incredibly common for this to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614933September 16, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention system failed to function as intended. The contact stated that the back over prevention function was displayed. In addition, the contact stated that the control panel displayed a black screen. The contact stated that the failure had occurred several times while children were inside the vehicle. In addition, the contact stated that the failure occurred while using the GPS. The contact stated that when the failure occurred, directions on the screen was unavailable. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614824September 16, 2024
ELECTRICAL SYSTEM
This problem is very intermittent but also very dangerous. It's happened to me three times in the last month. All three times, while I was making a left hand turn, the accelerator stopped working. One time, I was making a left turn in front of 45 MPH oncoming traffic. My left turn was legal as I had plenty of room to complete my turn before the oncoming traffic arrived. My car started the turn then stopped when my car had turned to the left but was in the middle of the intersection with the right side of my car facing the oncoming traffic. I took my foot off the accelerator then pressed down on it again and the car moved forward and out of the intersection which saved me from an accident. The other two times, I didn't come close to an accident but as I was about to accelerate, nothing happened and I had to take my foot off the accelerator and then press down on it again for my car to move. Had there been cars coming from my right, I could have been in a collision. I took my car to the local VW dealer who said they haven't heard of this problem and will run diagnostics. I doubt the diagnostics will find a problem that only occurs a few times a month. I did a search on the internet and found a site where multiple VW ID.4 owners were complaining about this same problem. Some had the issue turning right, not left. I'll attach the document that shows the other complaints as well as the web site link.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614757September 16, 2024
AIR BAGS, ELECTRICAL SYSTEM
On multiple occasions this vehicle has failed to operate, a red hazard light goes on along with many other failure light indicators. I've been stranded where the car does nothing and also experienced the car dying while driving. When the vehicle comes to the airbag indicators come on warning that the airbags are not functioning. I have had to drive the vehicle this way. It's not the first time this car has had some type of electrical problems. It previously had an above lighting issue that had to be repaired. It's currently at Volkswagen of Leesburg in Florida, they are trying to figure out what is wrong with this car because they have not seen this type of failure before. It's been there for a week now. After getting stranded, vehicle failures, and electrical failures, I no longer feel safe in this vehicle. Im afraid this vehicle could have an electrical problem or fail while driving leaving me vulnerable to incoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614262September 12, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Both screens turn off while I’m driving 70+ mph on the highway therefore none of the features work like adaptive cruise or lane assist. It caused me to almost get into an accident a couple of times. Volkswagen says they won’t buy it back or fix it since it’s under the recall. I don’t know what to do. These cars are not safe for the road and are putting people’s lives at risk being driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614049September 11, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had backed in to a parking space in a parking lot. To exit, I shifted the car into Drive, gently touched the accelerator (which should have accelerated the car to 2 MPH) and turned the steering wheel about 90° clockwise with my left hand to straighten the wheels. In doing so, the base of my left thumb inadvertently pushed the Set button on the cruise control, causing it to set to 15 MPH, its minimum setting, and the car to rapidly accelerate. I jammed on the breaks but wasn’t able to stop in time to avoid colliding into the side of a passing car. Because my right knee was locked in my effort to stop my car, the force of the impact was transferred to my hip and, though nothing was broken, I ended up spending two days in the observation unit of my hospital followed by eight days in residential rehabilitation. At the time, I had no idea what had caused the car to suddenly accelerate, seemingly without any input and certainly without my intent. It wasn’t until several months later that a similar acceleration event occurred, fortunately not resulting in an accident, and I was able to determine the cause. This problem is not the result of defective parts but of design. I believe the cruise Set button should not be located so close to the steering wheel rim and should not be raised as it is, but the safety issue could also be resolved in software by not allowing the cruise control to engage at very low speeds.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11613855September 10, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM, EQUIPMENT
The contact owns a 2023 VW ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure). The contact stated that on several occasions while in reverse(R), the reverse camera worked intermittently. Additionally, on several occasions, while the vehicle was turned off, the rear door latches were pulled to open, the door handle was lifted, but the door failed to open as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613835September 10, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
VW still has not remedied the rebooting screens issue from their May recall. If the main driver information screen shuts off, cruise control and lane keep also shut off, which means the vehicle slows down and will not continue following the lane, resulting in the vehicle possibly being put in a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613819September 10, 2024
STEERING, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
The lane assist function on the vehicle routinely pulls the vehicle off the road when accelerating uphill. Driver has to fight with the steering wheel to keep it from being pulled out of the lane and off the road. This occurs regularly on clearly marked roads, both on freeways and two lane rural roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613812September 10, 2024
UNKNOWN OR OTHER
I am filing a complaint for manufacturer fail to provide repair for a recall in a timely manner. Recall: May 15,2024 Manufacturer Recall Number: 919A NHTSA Recall Number: 24V344 Recall Status: Recall Incomplete, remedy not yet available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613799September 10, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment screens on the vehicle will randomly go blank, and when it reboots, will often freeze in the rebooting process. This prevents the driver and passengers from being able to see critical safety information on the center display and the driver's display, including the speedometer. Not being able to see the speedometer is a violation of Virginia code VA § 46.2-1080. Speedometer in good working order. so the vehicle is not able to be legally driven in Virginia according to the Virginia State Police and most other states with similar codes. The manufacturer, Volkswagen, is telling owners to continue driving the vehicle in violation of state law. The existing recall on this issue should be expanded to be a stop drive recall due to this safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613550September 9, 2024
UNKNOWN OR OTHER
In May '23 VW Manufacturer sent a letter informing my car was subject to Recall 57J4, for door handle failure which can lead to doors opening while vehicle is moving. 7/25/2 I brought my car to Steven’s Creek VW in San Jose, CA, for several issues that needed repair, and asked them to test for Recall 57J4. They found the left rear door handled failed and needed to be replaced (see attached service record). The repair was not performed that day because the part needed to be ordered, as did several other parts. I planned to return once all parts were in; several months passed, with no parts coming in. By Jan '24 the car was having many more problems, so I brought it back to the original dealer I purchased it at: Santa Cruz Volkswagen, Santa Cruz, CA. During the course of my many repairs at Santa Cruz VW I informed them that the door handle safety recall repair was never performed (see attached 5/6/24 service record). The Service Advisor said Santa Cruz VW couldn't do the repair, because the replacement part was VIN specific and that Volkwagen Manufucturer wouldn't send the replacement part because Steven’s Creek VW dealer had already ordered the part, and had also noted in their computer system that they performed the repair - which is false. I never returned to Steven’s Creek VW after 7/25/23, and they never performed the repair for recall 57J4, even though it is incorrectly noted in their computer system as having been repaired. (Steven’s Creek VW has acknowledged that this information is incorrect.) I'm filing this complaint because I need help enforcing the requirement that the dealer perform the repair per the safety recall, on the basis that the information input into Steven’s Creek VW system is incorrect. To this date, the repair has still not been performed. Volkswagen the manufacturer needs to remedy this by supplying the Santa Cruz VW dealer with the part so that they can finally perform the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613514September 9, 2024
POWER TRAIN
When accelerating from stop the vehicle loses power. If the accelerator is depressed further the power does not return. However, when the accelerator is released then depressed again power returns. In our case this has happened seven (7) times. The occurrence is random and is not limited to a specific location. It has occurred on the interstate highway when approaching the traffic on an onramp as well as in town driving. On two (20 of the seven (7) occasions automobiles following have had to emergency brake to prevent a rear end collision. Losing power when merging into traffic on an interstate could pose significant safety hazards to oncoming traffic as well as the vehicle merging. The problem has been brought to the dealer's attention but they have not been able to reproduce it. It has not been inspected by police or insurance because accidents have been avoided. I have owned the car for 14 months and the occurrence is random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613511September 9, 2024
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
On occasion the car moves backward when I have it in Drive, and forward when I have it in Reverse. It commonly happens when doing a tight, 3 point turn. I noticed the issue shortly after I purchased the car in Mar '23 and first brought the car to the dealer for inspection after the 2nd time it happened in Jan '24. I've brought the car in many times for this and they cannot duplicate it or fix it (4 service records attached). There's no warning lights or error messages. I can visually see the gear shifter is in Drive, but when I put my foot on the accelerator the car moves backwards. It's the same when I visually see the gear shifter in Reverse, but the car moves forward. This has put my safety, the safety of my passengers, and the safety of people standing nearby at risk on multiple occasions. On one occasion, I was navigating a tight, multipoint u-turn, as I was trying to turn around between 2 large trees. My nephew stood outside the car waiting to get in. When I had enough clearance between the tree in back of me, and the back of my car, I put the car in Reverse to backup a few feet so that my nephew had enough space to open the passenger side door and get in. However, even though I had put the car in Reverse, it unexpectedly moved forward nearly pinning my nephew between the front of my car and the tree in front of me. I shouted at my nephew to step away from the car. I looked at the gear shifter again to ensure that I was in fact in Reverse, and then I tapped the accelerator gently to see if I could inch back away from the tree in front of me, but the car continued to move forward nearly hitting the tree. I had to put the car in Park, remove my seat belt, open the driver's side door, and step out of the car to get the car to "turn off" and "restart". When I got back in the car, and attempted to Reverse again, it worked as expected. I didn't log exact dates each time it happened, but I did first bring it to dealer for this problem on 1/4/24, with 8070 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613500September 9, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
On August 23, 2024, the car was parked at our home and turned off. It was not connected to the charger. At around 7:25pm Pacific time, I got into the driver's seat, closed the door, and depressed the brake pedal so I could put the car into Drive. While my foot was still on the brake, and the car was still in Park, the car lurched forward towards my husband, who was standing in front of the car. The car moved forward in a fast, jerking movement, less than 2 feet, before stopping on its own. My husband quickly moved to the other side of the alley way. Both console screens went black. I still never took my foot off the brake for fear that it would lurch forward again. I picked up my phone to film the screens to see if they would put up an error message or warning light. Just before I started filming the dashboard, the screen above the steering wheel came back on, but acted weird, with the gears disappearing from the right side of the screen completely around 12 second into the video. You can see in the video that I tried to put the car into gear, but as I move the gear shifter through the various gears it does nothing. My foot remained on the brake pedal the entire time up until the moment you see in the video, when I took my foot off of the brake and the car "restarted" itself, allowing me to get it into a gear again. My husband, or anyone else nearby, would have been severely injured if they had been standing closer to the vehicle when it lurched forward. I took the car to Santa Cruz Volkswagen to be inspected for this issue on 9/3/24. I provided them a detailed description and the video I took, but they were unable to duplicate it. Based on the many other issues I’ve had with this car prior, I believe a combination of faulty electronics, manufacturing defects, and buggy software may have caused this incident. (I uploaded a PDF of service records for this issue from dealer, but could not upload the video: it's 10.3mb MP4 file, which I'm happy to provide if possible.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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