Volkswagen Golf SportWagen Complaints

172 consumer complaints on file.

#11271717October 28, 2019
VISIBILITY/WIPER
WHILE PARKED OUTDOORS DURING HEAVY RAINSTORM, PANORAMIC SUNROOF LEAKS THROUGH A PILLAR SOAKING HEADLINER NEAR VISOR ON DRIVERS SIDE. WATER ALSO PUDDLES ON DRIVER-SIDE FLOOR BOARD AND REAR PASSENGER-SIDE FLOOR BOARD ON THE DRIVER-SIDE. WATER CAN BE HEARD SLOSHING IN FLOOR PANEL. UNABLE TO DEFROST WINDOWS DUE TO ABNORMAL AMOUNT OF MOISTURE INSIDE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271720October 28, 2019
UNKNOWN OR OTHER
CAR LOSES POWER ON HIGHWAY EVEN WITH GAS PEDAL PRESSED DOWN TO FLOOR BOARD. SOURCE OF ISSUE IS UNKNOWN AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269086October 17, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
RECALL 37M2 - MY 2013 VW JETTA SPORTWAGON/AUTOMATIC, W/KEY - IS NOT INCLUDED IN THIS RECALL. HOWEVER - THIS IS EXACTLY WHAT HAPPENED TO MY CAR - ONLY 4 WEEKS AFTER I BOUGHT IT! (CERTIFIED, FROM A VW DEALER) MY VW WAS PARKED AT THE TOP OF A DRIVEWAY (THE HOUSE AND DRIVEWAY IS ON A HILL - BUT THE TOP OF THE DRIVEWAY IS FLAT - WHERE THE CAR WAS PARKED) 15 MINUTES LATER IT STARTED ROLLING BACKWARDS, WENT DOWN A HILL, AND CRASHED INTO A TREE AND WAS COMPLETELY TOTALED. THE CAR WAS IN PARK - THE KEY CAME OUT AND THE CAR MADE NO BEEPING NOISE. THE GARAGE WHO EXAMINED THE VW, SAID THAT IT MUST NOT HAVE BEEN ALL THE WAY IN PARK - NOTHING ELSE COULD BE FOUND AS TO THE REASON. (NO SHEARED GEARS, ETC) A CAR BEING "TOTALED" INCREASES MY INSURANCE - I HAD TO COPAY, AND BUY A NEW CAR. I HAVE THE CLAIM PAPERS AT HOME IN A FILE - IF THOSE ARE NEEDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11265792October 2, 2019
SERVICE BRAKES
TODAY WITH ONLY 16000 MILES THE POWER BRAKES STOPPED WORKING AND REQUIRED THAT I USE THE EBRAKE AND USE BOTH FEET ON THE BRAKE PEDAL, THE ENGINE WAS STILL RUNNING I SUSPECT THERE IS A BRAKE BOOSTER PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258006September 25, 2019
AIR BAGS, ELECTRICAL SYSTEM
AIRBAG LIGHT ON AND FAILED USB PORT WITH NO APPLECARPLAY ACCESS FAILED USB PORT NOTED WHILE CAR IN MOTION ADVISED CLOCKSPRING FAILURE- STATED NOT RECALL OR WARRANTY- RECEIVED LETTER IN MAIL REGARDING RECALL 2018 BUT NONE NOTED AS CURRENT. INTERNET SHOWS MANY ISSUES WITH VW CLOCKSPRING WAS ADVISED IT DID NOT PERTAIN TO MY VIN #. OBVIOUSLY IT DOES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253109September 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE PUSH START BUTTON NOT WORKING NEED PRESS MULTIPLE TIME JUST TO START THE CAR ALSO APPLY WHEN I NEED TURN THE CAR OFF . I NEED PRESS PUSH AND START MULTIPLE TIME JUST TO TURN OFF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252081August 28, 2019
AIR BAGS
MY CAR WITH APPROXIMATELY 25K MILES ON IT. AIRBAG LIGHT CAME ON. AT THE SAME TIME, MY HORN, AND OTHER COMPONENTS ON MY STEERING WHEEL STOPPED WORKING. WHEN I DIAGNOSED MY CAR IT WAS DETERMINED IT WAS THE CLOCK SPRING IN THE STEERING WHEEL THAT STOPPED WORKING. A FAULTY CLOCK SPRING WILL MAKE IT SO THAT MY AIRBAG DOES NOT FUNCTION. I WAS JUST PARKING MY CAR BUT WERE I IN AN ACCIDENT I COULD HAVE BEEN KILLED AS MY AIRBAG WOULD NOT WORK. I LOOKED ONLINE AND IT APPEARS VOLKSWAGEN KNOWS OF THIS ISSUE, AND HAS ISSUED WARRANTIES, AND RECALLS BASED ON EVEN THIS PARTICULAR PART WITH THE SAME PART NUMBER. BUT NO RECALL OR WARRANTY OF MY CAR IN PARTICULAR. VOLKSWAGEN REFUSED TO PAY FOR REPAIRS OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245618August 21, 2019
ENGINE
THE MOTOR COMPLETELY SHUTS OFF UNEXPECTEDLY WHILE THE CAR IS IN MOTION. SOMETIMES THERE WILL BE A LOSS PF ENGINE POWER AND A 'STUTTERING' AND JERKING JUST BEFORE THE STALL OCCURS, BUT NOT ALWAYS. AT FASTER SPEEDS THERE IS A HARD THUMP AND SUDDEN DECELERATION. MY CAR HAS STALLED 14 TIMES WHILE IN MOTION AT SPEEDS FROM 20 MPH TO 60 MPH SINCE I STARTED COUNTING (THERE HAVE BEEN MORE STALLS THAN THIS). THE CAR ALSO NOW STALLS AT STOP LIGHTS, STOP SIGNS, OR SIMPLY WHILE IDLING IN NEUTRAL (I HAVE VIDEO OF THE MOTOR SHUTTING OFF). THE ISSUE FIRST APPEARED AT ABOUT 310 MILES ON THE ODOMETER ON 19 AUGUST 2019. THE CAR NOW HAS ONLY 372 MILES ON IT. ALL STALLS HAVE OCCURRED WHILE CAR WAS BEING DRIVEN IN A STRAIGHT LINE, ON BOTH LOCAL ROADS AND A STATE ROUTE HIGHWAY. THE CHECK ENGINE LIGHT DOES NOT COME ON WHEN THESE STALLS OCCUR. THERE HAVE BEEN THREE NEAR-ACCIDENTS SINCE THE PROBLEM OCCURRED. CAR WAS PURCHASED 29 JULY 2019, VEHICLE HAD 122 MILES ON IT FROM DELIVERY FROM A PENNSYLVANIA DEALER TO MY DEALER IN MARYLAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229699July 5, 2019
AIR BAGS
WARNING LIGHT INDICATING ERROR IN PASSENGER AIR BAG. REQUESTED IMMEDIATE SERVICING AS AIR BAG MAY DEPLOY ACCIDENTALLY OR NOT DEPLOY WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221746June 21, 2019
STRUCTURE:BODY
LEAKING SUNROOF - VOLKSWAGEN WILL NOT WARRANTY. PURCHASED MY VEHICLE 2 YEAR AGO AS A BRAND NEW VEHICLE. THIS VW GOLF SPORTWAGEN WAS PART OF THE DIESEL EMISSION RECALL AND I PURCHASED IT AFTER THEY RELEASED THE VEHICLES AS A BRAND NEW VEHICLE. LESS THAN 200 MILES ON THE VEHICLE. HAD A HEADLINER STAIN FROM WATER LEAKAGE. VEHICLE SAT IN A LOT FOR 2 YEARS UNMOVED NEAR TREES WHICH LIKELY CAUSED THE LEAK. DEALERSHIP REPLACED HEADLINER. 1 YEAR LATER I NOTICED A LARGE STAIN IN THE BACK NEAR REAR HATCH. RESEARCHED ISSUE AND MAY WITH SAME MK7 BODY HAVING SAME ISSUES. TOOK BACK TO A DEALER AND THEY SAID LEAK WAS DUE TO "OUTSIDE INFLUENCE". VW OF AMERICA TOLD ME THEY WILL NOT WARRANTY HEADLINER DUE TO OUTSIDE CIRCUMSTANCES. I DO NOT PARK UNDER TREES AND THE "OUTSIDE INFLUENCE" IS FAULTY DRAIN LINES AND DAMAGES OCCURRED AT THE DEALERSHIP. VW WILL NOT WARRANTY LEAK. VEHICLE HAS BEEN IN A DEALER 4 TIMES SINCE MAY 2017 FOR THE SAME ISSUE WITH NO RESOLVE OTHER THAN " WE CAN NOT DUPLICATE THE ISSUE" WHILE THERE IS OBVIOUSLY A LEAK! I FEEL COMPLETELY STABBED IN THE BACK BY VW AND CAN NOT BELIEVE THIS HAS NOT BEEN A RECALL WITH SO MANY PEOPLE HAVING THE SAME ISSUE, AND VW BUYING BACK ALLTRACKS FOR THE SAME PROBLEM (SAME MK7 BODY) VERY DISAPPOINTED IN SPENDING SO MUCH MONEY ON A BROKEN VEHICLE.. LOVE THE CAR, DO NOT LOVE WATER INSIDE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218625June 8, 2019
ENGINE
WHILE DRIVING, THE EPC WARNING LIGHT COMES ON AND THE ENGINE LOWERS ITS SPEED. SOMETIMES ENGINE OVERHEATING WARNING ALSO COMES ON AT THE SAME TIME. HAVE TO PULL OVER AND SHUT ENGINE OFF AND RESTART TO CLEAR THE EPC WARNING LIGHT. VW SERVICE DEPT. SAYS THEY DON'T KNOW WHY THIS HAPPENS AND NO FIX CURRENTLY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218152June 5, 2019
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF SPORTWAGEN. WHILE BACKING INTO THE DRIVEWAY, THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PRESTIGE VOLKSWAGEN (321-309-8989, LOCATED AT 1416 S HARBOR CITY BLVD, MELBOURNE, FL 32901) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,784. *BF CONSUMER STATED OTHER MODELS OF VW HAVE BEEN RECALLED FOR THIS SAME THING. THIS MODEL SHOULD HAVE BEEN AS WELL, ESTIMATE FROM PRESTIAGE VW $135.00 DIAGNOSIS, $727.54 REPAIR/TAX/ X CHARGES. AIR BAG FAILURE LIGHT CAME ON AS I WAS BACKING INTO THE DRIVEWAY AT ABOUT 1 MPH. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187379March 17, 2019
UNKNOWN OR OTHER
MICRO SWITCH RECALL. THE KEY MAY BE STUCK IN THE IGNITION WHILE IN PARK AND CANNOT BE REMOVED. I WAS NOTIFIED IN JULY 2018. WANTED TO TRADE THE CAR IN JANUARY 2019 AND THE DEALER GAVE ME A VERY LOW TRADE VALUE DUE TO THE INCOMPLETE RECALL! CAN'T ANSWER YOUR QUESTION ABOUT WHEN IT HAPPENED. DOES NOT APPLY. IT WAS IN JULY 2018 WHEN I WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185625March 10, 2019
STRUCTURE:BODY
MARCH 10, 2019 BEGINNING ON 12/08/2016, MY VW HAS BEEN TO SERVICE FOR A LEAKING SUNROOF 4 TIMES (THE CAR WAS LESS THAN 3.5 YEARS OLD!). THE WATER HAS FILLED THE SPARE TIRE/SUBWOOFER WELL FULL, DRIPPED THROUGH THE LIGHTING AND ELECTRICAL SWITCHES OF THE ROOF, DRAINED INTO THE DASH AND SHIFTER AS WELL AS MY LAP WHILE DRIVING. AND IT PRESENTS SO MUCH MOISTURE IN THE CAR THE WINDOWS WILL NOT DEFOG WITH THE A/C ON. VW MAINTENANCE DEPARTMENTS ALWAYS BLAME ME FOR DEBRIS CLOGGING THE ROOF DRAINS. I'VE SINCE BEEN INFORMED OF TWO TSBS ON THIS ROOF ADDRESSING THE FLAWED ENGINEERING. ALL THE DEALERSHIPS HAVE DONE IS CLEARED MY DRAIN HOSES AND ON THE 4TH RETURN, PRESENTED A $1,600 BILL FOR REMOVING AND REPLACING MY DRAINS. I REFUSED THE REPAIR AND HAVE DUCT TAPED MY ROOF TO PREVENT FURTHER WATER DAMAGE UNTIL THIS MATTER IS FORMALLY RESOLVED. VW CUSTOMER CARE HAS REFUSED TO PAY FOR THIS SERVICE CLAIMING IT IS A MAINTENANCE ISSUE. GIVEN WHERE I LIVE, THE CALIFORNIA CENTRAL VALLEY, DURING THE FIRST THREE YEARS OF OWNING THIS VEHICLE, WE RARELY HAD RAIN. APPROXIMATELY EVERY 8 MONTHS THE CAR HAS BEEN TAKEN TO A VW DEALERSHIP TO ADDRESS THE LEAKING ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181182February 19, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
CLOCK SPRING FAILED AT 52,000 MILES--AFFECTING BOTH THE AIRBAG AND HORN. VW REFUSED TO REIMBURSE ME FOR THE REPAIR, DESPITE THEIR CLOCK SPRING RECALL ON MULTIPLE VW MODELS, THAT WAS INITIATED BY NHTSA INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179733February 13, 2019
AIR BAGS, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I STARTED MY CAR AND THE AIRBAG WARNING LIGHT CAME ON. I THEN NOTICED THAT ALL CONTROLS ON MY STEERING WHEEL NO LONGER WORKED. THIS INCLUDES SPEED CONTROL, HORN, HANDS-FREE PHONE CONTROLS, HANDS-FREE RADIO CONTROLS AN VEHICLE INFORMATION OPTIONS. I ASSUME THAT THE AIR BAG IS ALSO NOT FUNCTIONING. WHEN I RETURNED HOME, I GOOGLED THE PROBLEM AND FOUND THAT THE AIRBAG CLOCK SPRING WAS THE PROBABLE CAUSE AS IT HAD BEEN RECALLED IN PREVIOUS YEARS BUT DID NOT INCLUDE THE 2016 MODEL. I TOOK THE CAR IN ON 02/12/19. THEY DIAGNOSED ERROR CODE B10001 - INTERNAL FAILURE IN CLOCK SPRING. MY CAR HAS 39,492 MILES WHICH MAKES IT OUT OF WARRANTY. I DECLINED REPAIR ($551.29) AS I FEEL IT SHOULD BE FIXED FOR FREE. I HAVE 2 ATTACHMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174488February 5, 2019
ELECTRICAL SYSTEM
PROBLEM NOTICED DECEMBER 12TH WHEN ONE BY ONE ALL THE WARNING LIGHTS CAME ON INCLUDING THE AIR BAG, THE STABILIZATION SYSTEM, THE HEADLIGHT SYSTEM AND OTHERS. THEN WHEN I STOPPED AT A RED LIGHT, THE CAR WOULD NOT SHIFT OUT OF 1ST GEAR. I ENDED UP HAVING TO HAVE MY VEHICLE TOWED BACK HOME. THE NEXT DAY A MECHANIC SCANNED IT AND SAID THERE WAS A PROBLEM IN THE EMITIONS SYSTEM WHICH DISABLED THE CAR BY MAKING IT NOT ABLE TO DRIVE. I THEN HAD IT TOWED TO THE NEAREST VW DEALER WHO TOLD ME THAT THE WHOLE PROBLEM, INCLUDING THE FAILURE OF THE SAFETY SYSTEMS, WAS CAUSED BY A LEAK IN THE SUNROOF. WATER RAN DOWN THE A-PILLER AND SHORTED SOME WIRING. THEY GAVE ME A PRINT OUT WHERE VW ADMITS THAT THIS IS THE RESULT OF A PRODUCTION DEFECT BUT THEY SAID THAT IF THE DEFECT WAS NOT FOUND BEFORE THE WARRANTY RAN OUT THAT VW WOULD NOT ALLOW IT TO BE FIXED UNLESS I PAID THEM OVER $1,0000. AS IT IS, I HAD TO PAY THEM $240 TO TAKE THE TRIM OFF OF THE A-PILLER AND DRY THE WIRING OUT. THIS MADE THE CAR RUN NORMALLY FOR THE TIME BEING BUT NOW I AM AFRAID THAT IT WILL HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166391January 10, 2019
FUEL SYSTEM, GASOLINE
TOOK DELIVERY OF VEHICLE ON AUGUST 13, 2018, AT ABOUT 1000 MILES NOTICED A STRONG SMELL OF GASOLINE COMING FROM THE AIR VENTS AND ENGINE COMPARTMENT. THIS OCCURS AFTER THE VEHICLE IS WARMED UP, STOPPED FOR 45 MINUTES THAN RESTARTED THE VEHICLE WAS MANUFACTURED ON JANUARY 18, 2018. HAS BEEN AT THE DEALER SEVEN TIMES, MULTIPLE PARTS REPLACED BUT THE PROBLEM CONTINUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165958January 9, 2019
POWER TRAIN
ON JAN. 5TH 2019 THE DASHBOARD WARNING SYSTEM SHOWED A "ERROR - TRANSMISSION". WE HAD IT TOWED TO THE DEALERSHIP - THEY SAID IT WAS THE SHIFTER UNIT, AND THAT IT WAS NOT COVERED UNDER THE "POWERTRAIN" WARRANTY. WE WERE TOLD IT WAS STILL SAFE TO DRIVE WHILE THEY ORDERED PARTS. WHILE DRIVING IT HOME FROM THE DEALER, IT WOULD HESITATE WHEN STARTING OFF FROM A STOP - WITH ONCOMMING TRAFFIC, THIS CAN BE A UNSAFE OPTION. LOOKING ON SEVERAL VW SUPPORT FORUMS, I SEE THIS SAME PROBLEM COME UP OFTEN - MOST ARE COVERED UNDER WARRANTY BECAUSE THEY HAPPEN EARLIER THAN OURS DID (36,714 MILES). TO ME IT SEEMS VW HAS A PROBLEM WITH THESE SHIFTER UNITS, BUT WILL NOT DO ANYTHING ABOUT IT UNLESS THEY ARE FORCED TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165070January 8, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GOLF SPORTWAGEN. WHILE DRIVING AT A SLOW SPEED, THE CLOCKSPRING CABLE FRACTURED AND RENDERED THE HORN, AIR BAGS, AND OTHER STEERING WHEEL FUNCTIONS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE FIRST FAILURE WAS COVERED BY THE MANUFACTURER. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,669.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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