Volkswagen Golf SportWagen Complaints

172 consumer complaints on file.

#11430118August 23, 2021
POWER TRAIN
We’re having the same shift lever micro switch problem that has already been recalled on tons of VW’s in 2019. The car is a rollaway risk and refuses to start as a result
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429496August 17, 2021
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The vehicle went forward in Reverse and backward in Drive, multiple times in one day, observed by driver and passenger. Another vehicle was struck; no one was injured (fortunately). Dealer said they could not recreate the problem and nothing was wrong.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11426160July 23, 2021
SUSPENSION
The passenger side rear coil spring snapped without any warning and with in normal highway and city street use with only 46,244 miles and 5 years of age. The was manufactured in August of 2015, was delivered in November of 2015, and the spring failed in the last week of June 2021. The vehicle is used on road and has had all maintenance done on time or early. I drove the vehicle on June 25th and when I was about 2 miles from home I slowed for an intersection and heard a clank sound from the rear of the vehicle, the remainder of the drive was uneventful. The next day when exiting our garage my wife and I heard a loud clanking sound. I test drove the car around the block and every turn, deceleration, and bump resulted in a clank from the back rear wheel area. The VW dealer confirmed the rear spring had snapped and also noted they had had a number of occurrences on MQB platform VWs and had a Tiguan (same chassis/platform) of similar age in the shop for the same reason. I drove slowly and on low roads to the dealer but it was clear the handling was compromised as it was not predictable in terms of both motions over bumps or when turning or reaction to steering inputs. I spoke with VW corporate and they confirmed an earlier recall on rear coil springs on VW Golf Sportwagens but that recall impacted the 2015. They were unable to assist with the repair but suggested I contact NHTSA. It is fortunate that the failure occurred when it did and not at highway speeds or severe weather. It is also fortunate no fragments of the spring impacted the tire or break components. I have owned many cars with significantly higher miles and managed armored and police vehicle fleets but have never had a car with so few miles have a spring snap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422322June 25, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
ABS/ESC/AIRBAG lights lit when vehicle started. Problem persisted for two days after rain storm. Water had been observed in the passenger footwell, and was verified to be coming from a plugged sun roof drain. Overflowing drain may contribute to body rust, mildew/mold, or electrical problems as reported.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418740May 27, 2021
AIR BAGS
1. I BELIEVE THE DRIVER'S SIDE AIRBAG MAY HAVE FAILED OR BEEN DISABLED DURING A RECENT COLLISION THAT OCCURRED ON 5/25/21. A DEER STRUCK THE FRONT END OF MY VEHICLE WHILE TRAVELING ON A 55MPH STATE HIGHWAY. THE VEHICLE IS CURRENTLY AT A COLLISION REPAIR SHOP GETTING AN ESTIMATE. THE SHERIFF'S DEPUTY WHO RESPONDED TO THE SCENE GAVE AN INITIAL DAMAGE ESTIMATE OF $9000.00. 2. IMMEDIATELY UPON IMPACT THE AIRBAG ERROR LIGHT ILLUMINATED BUT DID NOT DEPLOY. 3.ON 5/26/21, THE DAY AFTER MY ACCIDENT, I RECEIVED A WARRANTY EXTENSION NOTICE DUE TO A POTENTIAL CLOCK SPRING FAILURE THAT COULD RESULT IN THE DRIVER'S SIDE AIRBAG NOT DEPLOYING. 4. VEHICLE HAS BEEN INSPECTED BY SHERIFF'S DEPT AND IS CURRENTLY BE EVALUATED BY COLLISION SPECIALIST AND INSURANCE ADJUSTER. 5. THE AIRBAG ERROR LIGHT HAD NEVER ILLUMINATED PRIOR TO THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11418540May 25, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
When coasting with foot off the accelerator at normal road speeds starting at greater than ~30 mph, the vehicle will bleed speed normally until around 25 mph. At that point the transmission will suddenly grab and rapidly decelerate the vehicle down to approximately 15 mph. After reaching around 15 mph the transmission disconnects and the car coasts normally again. This has happened consistently since the car was delivered and after taking the car to two separate dealers for investigation was assured that it's part of the normal operation of the transmission. I believe the rapid deceleration when unexpected can be a safety hazard as cars following behind will not see any brake lights to warn them that my vehicle is slowing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406665April 6, 2021
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EXISTING NHTSA RECALL 69L2 BUT ON DIFFERENT MODEL YEAR - VW DRIVER SIDE AIRBAG AND HORN/STEERING WHEEL BUTTONS DISABLED. MY AIRBAG WARNING LIGHT CAME ON AND MY HORN AND STEERING WHEEL BUTTONS BECAME DISABLED SIMULTANEOUSLY AS I WAS IN MOTION DRIVING DOWN THE ROAD. NOW MY AIRBAG AND HORN/BUTTONS ARE NOT WORKING INCLUDING CRUISE CONTROL. VW RECALLED EARLIER-MODEL VEHICLES BUT THIS APPEARS TO BE A PROBLEM THAT STILL HASN'T BEEN SOLVED AND AFFECTS MORE THAN JUST THE MODELS LISTED IN THE ORIGINAL RECALL. I CALLED VW CARE TO SEE IF MY VEHICLE WAS COVERED UNDER A CAMPAIGN OR EXTENDED WARRANTY. HOWEVER THE PERSON I SPOKE TO TOLD ME THAT MY CLOCK SPRING WAS NOT COVERED AND I WOULD HAVE TO PAY OUT OF POCKET. THIS IS INFURIATING BECAUSE IT'S A KNOWN ISSUE THAT'S DISABLING MY AIRBAG AND HORN BUT VW IS REFUSING TO TAKE RESPONSIBILITY. JUDGING BY HOW MANY COMPLAINTS I'VE SEEN I AM DEFINITELY NOT ALONE. MY VEHICLE ONLY HAS ~66K MILES. HERE IS A RELATED VW EXTENDED WARRANTY BULLETIN I FOUND POSTED TO YOUR WEBSITE: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2018/MC-10149942-9999.PDF INVESTIGATION INTO WHETHER VW DIDN'T RECALL ENOUGH MODELS: HTTPS://WWW.FORBES.COM/SITES/JENSEN/2018/04/21/FEDS-INVESTIGATE-WHETHER-VW-SHOULD-RECALL-MORE-MODELS/?SH=159D58364C60 CUSTOMERS CONTINUING TO HAVE PROBLEMS EVEN AFTER FIXING, SUGGESTING VW HAS NOT FIXED THE ISSUE: HTTPS://WWW.RATCHETANDWRENCH.COM/ARTICLES/6185-VW-CLOCK-SPRING-RECALL-MAY-HAVE-FAILED HTTP://WWW.VWPROBLEMS.COM/CLOCK-SPRING-FAILURE/ MORE COMPLAINTS: HTTPS://WWW.VEHIE.COM/COMPLAINTS/VOLKSWAGEN?VEHIE_MODEL=GOLF+SPORTWAGEN HTTPS://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/GOLF_SPORTWAGEN/2016/SEAT_BELTS_AIR_BAGS/CLOCK_SPRING_BROKEN.SHTML ARTICLE MENTIONING THAT 15/16 SPORTWAGENS NOTORIOUSLY HAVE CLOCK SPRING ISSUES: HTTPS://WWW.WHEELS.CA/CAR-REVIEWS/BUYING-USED-2015-2019-VOLKSWAGEN-GOLF-SPORTWAGEN/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405910April 1, 2021
STRUCTURE:BODY
I PURCHASED MY 2016 VW GOLF SPORTWAGEN IN 2019. SOON AFTER, THERE WAS A RAINSTORM, AND I REALIZED THE PANORAMIC SUNROOF WAS LEAKING HEAVILY ALONG THE BACK PANEL OF THE CAR. THE DEALERSHIP I PURCHASED THE VEHICLE FROM HAD THE CAR FOR ABOUT A MONTH, AND WAS ABLE TO CORRECT THE PROBLEM, AS WELL AS REPLACE THE HEADLINER. VW ISSUED A RECALL ON THE FRONT SUNROOF DRAINS IN 2020, IN WHICH THEY MODIFIED THE DRAINS. ONCE THIS WAS PERFORMED, THE SUNROOF BEGAN LEAKING AGAIN. I HAVE HAD TO REPLACE THE REAR SENSORS, WHICH WERE DAMAGED DUE TO WATER DAMAGE. THIS REPAIR WAS EXTREMELY COSTLY, BUT I WAS TOLD I COULD DO NOTHING ABOUT IT, BECAUSE VW WON'T COVER COSTS FROM FAULTY PARTS. I AM NOW LOOKING AT ANOTHER COSTLY REPAIR OF THE SUNROOF, AND A SECOND HEADLINER REPLACEMENT, WITHIN 2 YEARS OF OWNING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403932March 19, 2021
AIR BAGS, ELECTRICAL SYSTEM
I HAVE A 2015 VW GOLF SPORTWAGEN WITH ABOUT 47K MILES. 9 MONTHS AGO I HAD MY CLOCK SPRING GO BAD IN MY VEHICLE, WHICH RENDERED MY AIRBAG TO BE DISABLED. THE REPLACEMENT WAS COVERED UNDER THE 3YR/36K MIKE WARRANTY THAT COMES WITH THE CAR NEW (THIS IS A TDI MODEL, SO THE IN-SERVICE DATE IS MAY 2018 -CAR HAS APPROX. 32K MILES ON IT AT THE TIME OF REPAIR). TODAY (MARCH 2021), I HAD MY CLOCK SPRING GO BAD AGAIN, WHICH DISABLED MY AIRBAG, AGAIN. VW TELLS ME THAT MY MODEL SPECIFICALLY ISN'T COVERED UNDER AN EXISTING EXTENDED WARRANTY THAT HAS BEEN ISSUED TO RESOLVE THIS PROBLEM. THIS IS A WIDESPREAD PROBLEM WITH ALMOST ALL MODELS OF VW FROM 2010-2018 AND THE NHTSA IS WELL AWARE. MY MODEL OF CLOCK SPRING, ALTHOUGH USED IN MANY OF THESE OTHER MODELS THAT ARE COVERAGE BY THIS EXTENDED WARRANTY, IS NOT COVERED BY VW. I'M NOT DRIVING WITH NO AIRBAGS UNTIL I CAN AFFORD TO REPLACE OUT OF POCKET. THIS IS A KNOWN ISSUE AND SHOULD COVER ALL MODELS WHICH USE THAT SAME CLOCK SPRING THAT IS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394467February 3, 2021
ELECTRICAL SYSTEM
VW INSTALLED A RADIO SPEC FOR ANOTHER MODEL CAR IN MY VEHICLE THE REPLACEMENT PART IS A NEW PART NUMBER THIS PROBLEM CREATED A ROLLING SCREEN ON MY DISPLAY VERY DISTRACTING WHILE DRIVING I ASKED VW COSTUMER CARE TO REPLACE THE WRONG PART INSTALLED AT THERE FACTORY VW REFUSED TO COVER THE COST ,THIS IS A SAFETY ISSUE WHEN YOUR MAIN DISPLAY IN THE CAR IS FLASHING AND THE SCREEN IS ROLLING AND WILL LEAD TO ACCIDENTS I BELIEVE VW SHOULD HAVE FIXED THIS AS A URGENT SAFETY MATTER THATS IT IS DISTRACTING THEIR DRIVERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394513February 3, 2021
AIR BAGS, STEERING
MY STEERING CLOCK SPRING FAILED AT 37K MILES, THERE'S A RECALL BUT VW SAID MY CAR IS NOT AFFECTED, HOWEVER MANY PEOPLE ON THE FORUMS AND CAR GROUPS HAVE HAD THIS ISSUE MORE THAN ONCE, SOME COVERED SOME NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389059January 20, 2021
AIR BAGS
AIRBAG WARNING LIGHT STAYS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387610January 11, 2021
STRUCTURE:BODY
WHEN STATIONARY, DRIVER'S FRONT DOOR HANDLE STICKS OR JAMS, MAKING ENTRY OR EXIT DIFFICULT AT TIMES. WE HAVE HAD THIS REPAIRED AT THE DEALERSHIP BEFORE, BUT IS APPARENTLY REOCCURRING. THIS HINDERS ENTRY & EXIT AND COULD VERY WELL MAKE QUICK ENTRY OR EXIT MORE PROBLEMATIC IN URGENT OR EMERGENCY SITUATIONS. ONE SUCH URGENT SITUATION IS TRYING TO GET INTO OR OUT OF OUR VEHICLE WHEN PARKED ALONG A BUSY CITY STREET BEFORE TRAFFIC ARRIVES. I DON'T KNOW WHAT SPECIFIC PART IS INVOLVED, OUTSIDE THAT THE DOOR HANDLE APPEARS TO BE THE ISSUE. THIS APPEARS TO HAPPEN IN ANY WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385630December 30, 2020
AIR BAGS, ELECTRICAL SYSTEM
CLOCK SPRING HAS FAILED WITH HORN AND AIRBAG MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383104December 11, 2020
ENGINE, POWER TRAIN
2016 VW GOLF SPORTWAGEN EXPERIENCED A COOLANT LEAK AT THE THERMOSTAT HOUSING/WATER PUMP AT APPROXIMATELY 76,000 MILES. THIS SEEMS TO BE A COMMON ISSUE WITH THE 1.8 ENGINE. DIAGNOSED BY THE VW DEALER AS WELL AS A SEPARATE INDEPENDENT REPAIR SHOP. BOTH RECOMMENDED REPLACEMENT OF THE THERMOSTAT HOUSING/WATER PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374194November 11, 2020
ENGINE, UNKNOWN OR OTHER
THERMOSTAT HOUSING LEAKING WITH JUST A LITTLE OVER 60K MILES - JUST OUTSIDE OF WARRANTY. COST IS ABOUT $1000 AS IT IS POORLY PLACED FOR REPLACEMENT. HAVE READ MANY OTHER COMPLAINTS OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365023October 18, 2020
UNKNOWN OR OTHER
TRIM AT COMPARTMENT / SHIFTER BOOT IS PEELING AND ALUMINUM COATING WILL HAVE A RAZOR SHARP EDGE WHICH SLICED MY HAND OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355598September 17, 2020
UNKNOWN OR OTHER
TRIM ON THE SHIFTER BEZEL PEELS OFF IN A WAY THAT PRESENTS A SHARP BLADE LIKE SURFACE AT THE EDGE NEAREST THE STORAGE BIN. THIS RESULTS IN CUTS TO THE USER. THE AREA IS DIFFICULT TO SEE AND IS OFTEN WHERE USERS REACH. CARS SHOULD NOT PRODUCE SHARPS OF THIS NATURE IN THE CABIN. MY WIFE CUT HERSELF WHILE DRIVING. VEHICLE IN MOTION ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11352975September 3, 2020
AIR BAGS
48K MILES, 2016 VW SPORTSWAGEN, FAULTY CLOCKSPRING. REVERSING OUT OF A PARKING SPACE AND TURNING THE STEERING WHEEL WHEN THERE WAS A CRINKLING,CRUNCHING SOUND WHICH CAME FROM THE STEERING WHEEL COLUMN, VERY INNOCUOUS NOISE, LIKE A PIECE OF PAPER WAS CAUGHT IN THE COLUMN. IMMEDIATELY A WARNING APPEARED ON THE CONSOLE 'AIRBAG ERROR' WHICH REMAINED ON FOR THE SHORT DRIVE HOME. THE VEHICLE WAS THEN PARKED, TURNED OFF AND UPON TURNING IGNITION ON AGAIN, THE SAME ERROR WARNING DISPLAYED. UNKNOWN IF OTHER COMPONENTS WERE AFFECTED. DEALERSHIP SERVICED THE VEHICLE DETERMINING THE CLOCK SPRING REQUIRED REPLACEMENT. THIS RESULTED IN $712 IN REPAIR COSTS AS REPAIR IS NOT COVERED UNDER WARRANTY. SEEMS LIKE AN ONGOING ISSUE WITH VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352538September 1, 2020
UNKNOWN OR OTHER
TRIM SURROUNDING SHIFT CONSOLE IS MADE OF BRITTLE METAL THAT TEARS AT FOLD AND THEN LACERATES DRIVER OR PASSENGER WHEN THEY REACH INTO CENTER CUBBY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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