Volkswagen Eos Complaints

426 consumer complaints on file.

#10726282June 19, 2015
UNKNOWN OR OTHER
AFTER NUMEROUS REPAIR ATTEMPTS, THE HARD-TOP CONVERTIBLE CONTINUES TO LEAK. THIS HAS RESULTED IN POOLING OF WATER ON THE FLOOR BOARDS WHENEVER IT RAINS. THE ONLY PLACE THE CAR LEAKS IS AT THE POINT WHERE THE HARD-TOP MEETS THE BODY OF THE CAR. THERE HAVE ALSO BEEN MULTIPLE ISSUES WHERE THE TRUNK DOES NOT LATCH PROPERLY WHEN THE TOP IS CLOSED. ALTHOUGH THE CAR IS ABLE TO BE DRIVEN, THE TRUNK IS UNABLE TO OPEN UNLESS THE HARD-TOP IS "DOWN" OR RETRACTED INTO THE TRUNK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721174May 23, 2015
ELECTRICAL SYSTEM, AIR BAGS
GOT PASSENGER AIRBAG WARNING LIGHT. DEALER SAID IT WAS NOT A WARRANTY ITEM. COST WAS PROHIBITIVE TO US, SO WE ARE DOING WITHOUT. A GREAT SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715356May 8, 2015
POWER TRAIN
THE CAR LURCHES FORWARD AND BUCKS ON FULL STOP AND TAKE OFF. I HAVE CONTACTED A VW DEALER AND GAVE ME A POSSIBLE FIX FOR 1800.92 BUT THIS MAY NOT FIX THE PROBLEM. IT MAY ALSO NEED A NEW CLUTCH. THIS IS A KNOWN PROBLEM THAT VW IS AWARE OF BUT WILL NOT RECALL AND REPAIR. THIS COMPLAINT IS TO DOCUMENT THE PROBLEM ONCE AGAIN AND SUGGEST THAT VW BE MADE TO FIX THIS BEFORE SOMEONE IS KILLED IF THEY HAVEN'T ALREADY BEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706071April 16, 2015
VISIBILITY/WIPER
CAR WAS PARKED DURING INCIDENT. FOUND BACK GLASS COMPLETELY SHATTERED. IT APPEARS TO HAVE SPONTANEOUSLY EXPLODED AS THE TRIM WAS APPROXIMATELY 1 FT AWAY FROM THE CAR AND ANY LOOSE GLASS WAS ON THE OUTSIDE OF THE CAR ONLY. THERE WAS NO INDICATION OF ANY IMPACT OR VANDALISM. CONTACTED VW SERVICE DEPT WHO STATES THEY HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING AND INDICATED NO RECALLS OR SERVICE BULLETINS. WHEN LOOKING ONLINE THERE WAS IN FACT SEVERAL REPORTS OF VW SPONTANEOUS EXPLODED REAR GLASS AND EVEN MORE REPORTS OF EXPLODING SUN ROOFS. THANKFUL I WAS NOT DRIVING AT THE TIME HOWEVER, BECAUSE IF IS NOT ATTRIBUTED TO A REPORTED VW PROBLEM, COSTING ME $750 TO GET REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691636March 2, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON A HIGHWAY THE GLASS SUNROOF JUST EXPLODED. IT SENT GLASS FLYING BUT IT DID NOT HIT ANY CARS BEHIND ME. THERE WERE NO OVERPASSES WHEREBY SOMEONE COULD HAVE THROWN AN OBJECT TO BREAK THE GLASS. MY WIFE AND I WERE NOT INJURED BECAUSE, THANKFULLY, THE INSIDE COVER WAS NOT OPEN OR WE WOULD HAVE BEEN SEVERELY INJURED AS WE WERE AMAZED AT THE SHARP PIECES THAT STAYED ON THE INSIDE OF HE SUNROOF. THEY WERE LIKE DAGGERS AND COULD NOT BELIEVE THAT VOLKSWAGEN WOULD NOT USE SAFETY GLASS. VOLKSWAGEN REPAIRED THE SUNROOF WITHOUT ANY CHARGE BUT INSISTED THERE WAS NO PROBLEMS REPORTED ABOUT THIS. OBVIOUSLY, THIS WAS STRANGE BECAUSE WHY WOULD THEY FIX THIS IF NOTHING WAS WRONG BECAUSE IT WAS A VERY EXPENSIVE PART TO REPLACE AND IT WASN'T JUST THE GLASS. JUST LAST NIGHT ON NBC NEWS THEY HAD A STORY ABOUT SUNROOFS EXPLODING IN THE SAME MANNER AS MINE AND AGAIN, FORTUNATELY, THE PEOPLE HAD THE INSIDE COVER OVER THE SUNROOF SO THEY WERE NOT INJURED BY THE FLYING GLASS. HOPEFULLY, SOMETHING CAN BE DONE BEFORE SOMEONE GETS INJURED OR WORSE, KILLED. IN MY CASE I WON'T OPEN THE COVER UNDER ANY CIRCUMSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678610January 23, 2015
SERVICE BRAKES
ABS WARNING LIGHT CAME ON. THE ABS UNIT WAS FOUND TO HAVE FAILED AND REQUIRED REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672143January 13, 2015
AIR BAGS, STRUCTURE:BODY
WHILE SITTING ON A BRIDGE, WAS HIT FROM BEHIND CAUSING VEHICLE TO SLIDE INTO ANOTHER VEHICLE. THE CAR IS TOTALED BUT THE AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10671727January 12, 2015
WHEELS
TIRE SIZE 235-40-18 - ORIGINAL EQUIPMENT LOW PROFILE WHEEL TIRE SIZE EXHIBITS NUMEROUS BLOW OUTS IN ROAD HAZARDS SUCH AS POT HOLES AND CAUSES EXTREMELY DANGEROUS DRIVING CONDITIONS. I HAVE BLOWN 6 TIRES IN 2 YEARS COSTING OVER $3000.00 PLUS IN REPAIRS NOT TO MENTION THE DANGEROUS TRAFFIC SAFETY CONDITIONS CREATED BY A BLOWN TIRE AT HIGHWAY SPEED. IT IS A MIRACLE I WAS NOT KILLED . I BELIEVE LOW PROFILE TIRES IN GENERAL ARE DANGEROUS AND SHOULD BE OUTLAWED BELOW (245 PROFILE AT LEAST). I REQUEST THAT THE PROBLEM BE INVESTIGATED AND DATA COLLECTED, ANALYZED AND CORRECTIVE ACTION TAKEN AS - I SEE THIS IS A VERY COMMON SAFETY COMPLAINT. WITH LITERALLY THOUSANDS OF BLOG STORIES OF HARROWING BLOW OUT EVENTS SIMILAR TO MINE ON THE INTERNET. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671673January 11, 2015
ENGINE
IGNITION COIL FAILED. HAD TO GET THE COIL REPLACED AS WELL AS REPLACED ALL SPARK PLUGS IN CASE FAILURE AFFECTED THEM ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671558January 10, 2015
POWER TRAIN
WHILE DRIVING AT APPROX. 30 MPH <1 MILE FROM HOME THE TRANSMISSION SUDDENLY DOWNSHIFTED INTO FIRST GEAR, AND MY WIFE WAS THROWN INTO THE STEERING WHEEL AS THE SEATBELT DID NOT CATCH. THE CAR WAS DRIVEN HOME AT 10 MPH AND PARKED. I DROVE IT AROUND THE BLOCK APPROX. 30 MINUTES LATER AND EXPERIENCED THE SAME THING FROM 25 MPH ON A NEIGHBORHOOD STREET. AGAIN, THE SEATBELT DID NOT RESTRAIN ME WHEN THE CAR SUDDENLY DOWNSHIFTED. IN BOTH CASES, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE TRANSMISSION MALFUNCTION INDICATOR CAME ON. HAD THIS OCCURRED AT HIGHWAY SPEED THE RESULTS COULD HAVE BEEN CATASTROPHIC! THE SUDDEN DOWNSHIFT WOULD NO DOUBT HAVE CAUSED THE CAR TO BECOME EXTREMELY DIFFICULT TO CONTROL AND ANY VEHICLES NEARBY COULD EASILY HAVE CREATED A MULTI-VEHICLE ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630042September 2, 2014
ENGINE
I FIRST NOTICE THIS PROBLEM WHILE ON THE HIGHWAY AT A SPEED OF 65MPH. THE ENGINE WOULD STALL OUT FOR A COUPLE OF SECONDS AND THEN WORK JUST FINE. THE EPC AND SERVICE ENGINE LIGHT WOULD COME ON AND OFF DURING THESE STALL OUT PERIODS. THIS WOULD HAPPEN OFF AND ON FOR THE NEXT SEVERAL MONTHS. SOMETIMES WHEN I STARTED THE CAR THE LIGHTS WOULD COME ON AND SOMETIMES THEY WOULD NOT. FINALLY IN NOVEMBER 2013 THE LIGHTS STAYED ON ALL THE TIME. I TOOK IT TO BE SERVICED AND THEY SAID IT WAS THE EMISSION SENSOR. I HAD THE PART 06H127025N PUT ON THE CAR AND MY TROUBLES STOPPED. HAVE NOT HAD ANY PROBLEM SINCE. IT COST ME $453.55 TO HAVE IT REPAIRED. I APPLIED FOR THE RECALL BUT THEY STATED IT WAS NOT THAT PART THAT WAS DEFECTIVE. WELL THAT PART WAS DEFECTED BECAUSE I HAD TO HAVE IT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615787July 23, 2014
POWER TRAIN
THE CAR SLIPPED OUT OF GEAR AND THE ENGINE REVVED UP TO 5K RPMS ALMOST GOT HIT FROM BEHIND DUE TO THE RAPID REDUCTION IN MY SPEED. THIS IS THE 4TH TIME THIS TRANSMISSION HAS BEEN WORKED ON AND VW WILL NOT WORK WITH ME TO REMEDY THE PROBLEM FOR A REASONABLE PRICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607006June 30, 2014
AIR BAGS, SEAT BELTS
I BROUGHT A VOLKSWAGEN EOS 2007 AND WAS NOT AWARE OF THE AIRBAG LIGHT BEING DEFAULT LIGHT CAME ON WHEN I HIT A SPEEDBUMP. TOOK TO VOLKSWAGEN DEALERSHIP AND I WAS I HAD PAY TO GET FIXED I DIDNOT FEEL THAT WAS MY RESPONSIBILITY BECAUSE IT IS A SAFETY ISSUE THAT THEY SHOULD HAVE CORRECTED OR RECALL. I WAS ON MY WAY TO WORK THAT MORNING AND I TOTAL MY CAR AND I WAS TOLD THAT I WAS DRIVING ON WRONG SIDE OF THE ROAD AND EVERYTHING DONOT REMEMBER NOTHING. I HAD CHEST PAIN FOR OVER A MONTH. I CONTACTED VOLKSWAGEN AND THEY SEND A ENGINEER TO LOOK AT THE CAR BUT THE ENGINEER NEVER CONTACTED ME AS TO HOW THE ACCIDENT HAPPEN. I READ HIS REPORT HE LIE SAYING IT WAS A WEAK BATTERY AS I SAID TOOK TO VOLKSWAGEN DEALERSHIP AND THAT WAS NOT THE PROBLEM. I ALSO TALK TO A MECHANIC THAT WORK ON CARS STATED THAT IF THE AIRBAG LIGHT IS ON THE AIRBAG SHOULD NOT HAVE DEPLOYED BUT IT DID. THIS IS MY FIRST TIME PURCHASING A VOLKSWAGEN AND I PAID CASH FOR 20,000 AND I AM OUT OF MY MONEY. THEY TREATED ME LIKE I WAS STUPID AND VERY RUDE I WAS TOLD THAT THERE WAS ONE ELSE IN THE COMPANY I COULD TALK TO. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10598867June 17, 2014
ELECTRICAL SYSTEM:HORN
MY WIFE WAS SITTING IN HER VEHICLE AT WORK WHEN A DUMP TRUCK WAS BACKING UP TOWARDS HER VEHICLE. SHE TRIED TO ALERT THE TRUCK DRIVER USING THE HORN. THE HORN DID NOT MAKE A SOUND. THE KEY WAS NOT IN THE IGNITION. AFTER CONTACTING VW DEALER ABOUT THE HORN I WAS TOLD THAT THE KEY HAS TO BE IN THE IGNITION TO POWER THE HORN. I FIND THIS TO BE A SAFETY ISSUE. I ALSO ASKED IF THE AIR BAG WOULD FUNCTION UNDER THE SAME CONDITION AND I WAS TOLD PROBABLY NOT. I COULD THINK OF A SCENARIO WHERE THIS COULD ALSO BE A SAFETY ISSUE. IT SEEMS TO ME THAT AN ENGINEERING SOLUTION NEEDS TO BE UPDATED FOR A PASSIVE SITUATION SUCH AS IN MY WIVES CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595556June 2, 2014
FUEL SYSTEM, GASOLINE
I HAVE BEEN EXPERIENCING A SUDDEN & COMPLETE LOSS OF POWER WHILE DRIVING BETWEEN 0-40 MPH ON NUMEROUS AND CONTINUING OCCASIONS (2010 VW EOS LUX). THE PROBLEM STARTED AT ABOUT 60,000 MILES, LASTS ABOUT 4-5 SECONDS AT A TIME, AND OCCURS RANDOMLY. PERHAPS THE MOST COMMON SPEED DURING THE OCCURRENCES IS ABOUT 25 MPH. BECAUSE THE VW DEALERSHIP CANNOT REPLICATE THE PROBLEM, THEY REFUSE TO TAKE ANY ACTION. I HAVE COMPLAINED ABOUT THIS DSG TRANSMISSION DURING MY ENTIRE OWNERSHIP (ORIGINAL OWNER). I HAVE ALWAYS BELIEVED IT WAS DEFECTIVE SINCE IT HAS ALWAYS HAD AN UNREASONABLE AND SIGNIFICANT LACK OF ACCELERATION OR TURBO LAG (0-5 MPH). I PURCHASED THE VEHICLE IN OREGON AND NOW LIVE IN SOUTHERN CALIFORNIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593064May 21, 2014
ELECTRICAL SYSTEM, SEAT BELTS, STRUCTURE
THE LEAKING ON THIS HISTORICALLY DEFECTIVE HARDTOP CONVERTIBLE HAS CAUSED YET ANOTHER PROBLEM. MY VEHICLE WAS ENTIRELY FLOODED, AND THE DEALER AND MANUFACTURER SAY IT IS NEARLY A TOTAL LOSS. THIS HAS BEEN A CONTINUAL PROBLEM SINCE THE MODEL WAS INTRODUCED AND VOLKSWAGEN HAS DECLINED TO DEAL WITH IT. MY PARTICULAR CAR CAN BE DRIVEN RIGHT NOW, BUT MAY STOP RUNNING AT ANY TIME DUE TO THE WATER THAT HAS SEEPED INTO VITAL PARTS, SUCH AS BRAKES AND ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563184February 5, 2014
POWER TRAIN
HERE IS MY STORY... TRANSMISSION WILL GO INTO NEUTRAL STATE WHILE DRIVING. FINALLY FAILED ON 2/2013. MECHATRON UNIT REPLACED. PROBLEM CONTINUED. THEY BLAMED THIRD PARTY REAR VIEW CAMERA WHICH I DEACTIVATED. VEHICLE WAS TAKEN BACK IN ON MARCH 12, 2103 AT WHICH TIME THEY REPLACED THE SHIFTER MECHANISM. TOLD ME EVERY THING OK. I KEPT HAVING INTERMITTENT ISSUES. AFTER CAR GOING INTO NEUTRAL STATE IN MIDDLE OF TRAFFIC I TOOK CARE BACK IN, AUGUST 27, 2013. THEY TOLD ME THEY FOUND NO FAULTS AND CAR WAS RUNNING ACCORDING TO FACTORY SPECIFICATIONS AND THEY COULD NOT DO ANYTHING. AT WHICH TIME I STARTED CARRYING A VIDEO CAMERA IN THE CAR. IT FAILED A FEW TIMES BUT I WAS NOT ABLE TO RECORD BE CAUSE BY THE TIME I GOT CAMERA READY CAR WENT BACK TO NORMAL OPERATION. ON 1/27/14 IT FAILED LONG ENOUGH FOR ME TO RECORD THE EVENT (I HAVE A RECORDING). I WAS IN THE MIDDLE OF TRAFFIC AND TRANSMISSION WENT INTO A NEUTRAL STATE. I TOOK IT TO DEAL WHO RAN DIAGNOSTICS AND FOUND NO FAULTS. AFTER WATCHING VIDEO SERVICE MANAGER CALLED VW WHO TOLD THEM TO RUN A SOFTWARE UPDATE. I ASKED TO MEET WITH FACTORY REPRESENTATIVE AND THEY COULD NOT GIVE ME A DATE AS TO WHEN HE IS AVAILABLE. ON 1/31/14 I OPENED CASE # 14008852 WITH VW ADVOCACY GROUP 800-822-8987. THEY HAVE BEEN PRETTY USELESS. AS I EXPLAINED THAT I FEEL UNSAFE DRIVING VEHICLE THEY SAID IT WAS REPAIRED, BUT CANNOT GUARANTEE SAFETY. THEY ALSO SAID THEY DID NOT KNOW WHEN THE FACTORY REP, BILL MANSON WILL BE AVAILABLE TO MEET WITH ME. I ASKED FOR A LOANER UNTIL SUCH TIME AND THEY COULD NOT PROVIDE A LOANER. THEY TOLD ME I HAVE TO PICK UP VEHICLE AND RETURN THE LOANER THAT I CURRENTLY HAVE. I PLAN TO DO THIS TOMORROW BUT HONESTLY I WILL PROBABLY GET RID OF THE VEHICLE ASAP. ANY ADVISE OR RECOMMENDATIONS WILL BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562896February 4, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE SUNROOF FRACTURED INTO SMALL PIECES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC DIAGNOSED THAT THE ENTIRE GLASS SUNROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561731January 27, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL
I WAS ALREADY PARKING IN MY SPACE IN FRONT OF MY HOUSE WHEN SUDDENLY INSTEAD OF STOP THE CAR RUN OFF PASSING THE CONCRETE BARRIER AND GOING TOWARD THE HOUSE .I COULDN'T STOP IT, I JUST DROVE ACROSS THE LAWN, AVOIDING TO CRASH FIRST AGAINST THE BRICK WALL TURNED RIGHT THEN I WENT AGAINST A FICUS TREE AND THE CAR KEEP GOING TOWARD A PALM TREE SO I TURNED AGAIN RIGHT BUT FINALLY WAS OUT OF CONTROL AND CRASH AGAINST MY NEIGHBOR CAR THAT WAS PARKED. THE GOOD THINK WAS NOBODY WAS THERE, SO THERE WERE NOT INJURES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10561023January 22, 2014
AIR BAGS
MY CAR HAS HAD ISSUE WITH AIRBAG LIGHTS COMING ON I JUST PURCHASE THIS CAR 12/31/2012 PAID CASH FOR IT. THIS IS ON THEIR WEBSITE. I WAS DRIVING ON DEC 28,2013 ON MY WAY TO WORK WHEN I CRASHED MY CAR. I DONOT REMEMBER THE ACCIDENT AT ALL BECAUSE I WAS KNOCK OUT. I WAS TOLD THAT I WAS DRIVING ON THE WRONG SIDE OF THE RODE. MY AIRBAG LIGHT CAME ON WHEN I HIT A SPEED BUMP. TOOK IT TO A VOLKSWAGEN DEALERSHIP AND WAS TOLD I WOULD NEED TO PAY TO GET IT FIXED. THIS IS A SAFETY ISSUE AN THEY GOING TO TELL ME IT IS MY FAULT WHICH I THINK IS A LIE. I REALLY NEED YOU GUYS TO BEND YOUR ENGINEER TO CHECK OUT THE BLACK BOX.I AM BEST TO BE ALIVE MY CHILDREN AND GRANDCHILDREN COULD HAVE BEEN WITHOUT A ME BUT I HAD A ANGEL LOOKING OVER ME. THE CLAIM NUMBER IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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