Volkswagen Eos Complaints

426 consumer complaints on file.

• #10226933May 7, 2008
  STRUCTURE:BODY

  BY JUST PUSHING WITH MY THUMB FINGER ON THE BODY OF MY CAR I WAS ABLE TO DO SMALL DINGS. THE BODY METAL HAS NO RESISTANCE AND NO "MEMORY" . WHEN I PUSH A LITTLE ON THE METAL ,THE METAL STAY AND DOES NOT TAKE BACK IS INITIAL POSITION. THE SHEET METAL BODY IS WAY TOO THIN. ARE THERE ANY REGULATION ABOUT THE METAL THICKNESS? *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10225199April 20, 2008
  LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK

  I USED MY TRUNK FOR THE FIRST TIME AFTER PURCHASING MY NEW CAR. AFTER I SHUT IT, THERE WAS A GAP BETWEEN THE TRUNK LID AND THE BOTTOM, AS IF IT WAS STILL OPEN. I PUT MY HAND UNDERNEATH THE TRUNK LID IN ORDER TO LIFT AND TRY AGAIN. BEFORE I COULD LIFT, THE TRUNK HYDRAULIC-LY CLOSED DOWN TIGHTLY ON MY FINGERS. MY HAND WAS CLAMPED, IMMOVABLE. LUCKILY IN MY OTHER HAND I HAD THE KEYS, AND WAS ABLE TO UNLOCK THE TRUNK, BECAUSE THE PAIN WAS EXCRUCIATING. I BELIEVE THIS MAY HAVE HAD SOMETHING TO DO WITH THE MECHANICS OF THE HARD TOP CONVERTIBLE WHICH LOWERS INTO THE TRUNK. WHILE THIS MAY BE A GOOD WAY TO TRAP A BURGLAR WHO THINKS THE TRUNK IS OPEN, IT IS VERY DANGEROUS, AND ESPECIALLY IF A SMALL CHILD HAPPENED TO PUT THEIR FINGERS NEAR IT. THIS CAUSED DEEP INDENTATION MARKS ON THE TOPS AND BOTTOMS OF MY FINGERS, WRIST THROBBING AND NUMBNESS/PRICKLING IN MY FINGERS. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  1

  Deaths:

  0

• #10221568March 18, 2008
  STRUCTURE:BODY:TRUNK LID

  THE TRUNK ON MY EOS WILL AUTOMATICALLY SHUT ONCE THE LATCH IS RELEASED TO OPEN. IT WILL RAISE AND THEN LOWER BEFORE I HAVE TIME TO GET BACK TO LIFT IT UP. I HAVE TAKEN IT IN 4 TIMES TO THE DEALERSHIP WHERE THE FIRST TWO TIMES THEY RAISED THE SENSORS, THE THIRD TIME THEY REPLACED THE SENSORS, AND THE FOURTH TIME THEY REPLACED THE COMPLETE HYDRAULIC SYSTEM. THE TRUNK STILL HAS THE PROBLEM. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10221393March 17, 2008
  STRUCTURE:BODY:ROOF AND PILLARS

  I PURCHASED A 2008 VOLKSWAGEN EOS ON 10/1/2007. ABOUT 1 MONTH LATER I BEGAN HEARING RATTLING IN THE CONVERTIBLE TOP WHEN IT WAS UP. TODAY IS 3/16/2008 AND MY VEHICLES HAS ONLY 2900 MILES. I'VE BEEN UNABLE TO DRIVE IT DUE TO THE RATTLING NOISE. IT HAS BEEN BROUGHT INTO VW REPAIR SHOP 8 TIMES EACH TIME THEY THOUGHT IT WAS FIXED BUT WHEN I TOOK IT THE RATTLING ALWAYS CAME BACK WITHIN A DAY OR 2. I FINALLY HAD IT. THEY AGREED. THEY VOLUNTARILY GAVE ME A PHONE NUMBER TO CALL TO START ARBITRATION AND TOLD ME THEY WOULD EITHER BUY BACK MY VEHICLE OR GIVE ME A NEW EOS. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10206928October 25, 2007
  SEAT BELTS:FRONT

  UNLIKE OTHER VW MODELS, THERE IS NO WAY TO BUCKLE DRIVER SIDE SEAT BELT WITHOUT A TWIST IN THE SEAT BELT. I TOOK THE CAR TO THE DEALERSHIP TO BE FIXED. THEY COULD NOT FIX IT . THEY CONTACTED VW AND WE WERE TOLD IT IS THE WAY IT WAS ENGINEERED. WE COMPARED IT WITH ANOTHER EOS, WHICH HAD THE SAME PROBLEM. WE THEN COMPARED IT TO A PASSAT, WHICH DID NOT HAVE THIS PROBLEM. IN ADDITION TO BEING UNCOMFORTABLE, I FEAR THAT IT WILL DECREASE THE EFFECTIVENESS OF THE SEAT BELT. I ALSO THINK WITH THE DISCOMFORT, PEOPLE MAY NOT WEAR IT. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10205783October 15, 2007
  UNKNOWN OR OTHER

  I BOUGHT A BRAND NEW VOLKSWAGEN EOS 2007 ON DECEMBER 26, 2006 FROM ATLANTIC VOLKSWAGEN IN PLEASANTVILLE, NEW JERSEY. ON MAY 25, 2006, I WAS SITTING AT A CORNER WAITING TO TURN LEFT. A LARGE ICE TRUCK CAME AROUND THE CORNER TOO FAST AND TIPPED ON TWO WHEELS AND FELL ONTO MY VEHICLE WHILE I WAS INSIDE. THE ICE TRUCK'S INSURANCE COMPANY SENT AN ADJUSTER OUT TO ASSESS THE DAMAGES. THE INSURANCE COMPANY DECIDED TO HAVE THE DAMAGES FIXED INSTEAD OF TOTALING THE VEHICLE ON THE SPOT. SINCE THEN, THE VEHICLE HAS BEEN IN THE AUTO REPAIR SHOP AND IT IS NOW OCTOBER 15, 2007. THE AUTO REPAIR SHOP OWNER HAS REPORTED TO ME THAT THE REASON WHY THE VEHICLE CANNOT BE REPAIRED YET IS BECAUSE VOLKSWAGEN HAS NOT MADE PARTS FOR THIS PARTICULAR MODEL (EOS) YET AND THEY ARE NOT AVAILABLE. WHEN CALLING ATLANTIC VOLKSWAGEN IN PLEASANTVILLE, NEW JERSEY, THEY REFUSED TO TALK TO ME OR HELP ME WITH THESE ISSUES. THEY SAID FOR ME TO TAKE MY BUSINESS ELSE WHERE. WHAT I AM UPSET AND FRUSTRATED ABOUT IS THE FACT THAT VOLKSWAGEN HAS PUT A MODEL OUT FOR CONSUMERS TO BUY BUT HAS NOT TAKEN THE RESPONSIBILITY TO SUPPLY THE PARTS FOR THEIR PRODUCTS. PLUS, I AM STILL PAYING HEAVY CAR PAYMENTS FOR A CAR I DO NOT HAVE OR AM DRIVING AND PAYING FOR INSURANCE AS WELL. HOW CAN YOU HELP? NOTHING HAS BEEN DONE TO CORRECT THE SITUATION YET. *JB

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0