Volkswagen CC Complaints

983 consumer complaints on file.

#10846025March 10, 2016
AIR BAGS, STRUCTURE:BODY, ENGINE
IN A FRONT END COLLISION WHILE SLOWING DOWN ON INTERSTATE 84, ON OCTOBER 15, 2015, THE AIR BAG DID NOT RELEASE. THIS RESULTED IN A FRACTURED STERNUM AND A HOSPITAL STAY. THE POLICE REPORT WITH THE CONNECTICUT STATE POLICE IS CASE NUMBER 1500606623 PER ARTICLE IN USA TODAY -- 8.15.15, THIS CAR IS INCLUDED IN A RECALL DUE TO AIRBAGS NOT DEPLOYING.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10840091March 5, 2016
WHEELS
CHRONIC LOW TIRE PRESSURE READINGS FROM MONITORING SYSTEM (TPMS). DEALER UNWILLING TO REPAIR DURING WARRANTY AND AFTER WARRANTY EXPIRATION. NOTIFIED DEALER AND VOLKSWAGEN OF AMERICA IN WRITING WITH NO RESPONSE. TIRES ARE LOOSING TIRE PRESSURE REGULARLY. FALSE POSITIVE DISPLAY FOR FLAT TIRE. THE TPMS WAS INDICATING PROBLEMS BEFORE 12K MILES AND THE TIRES ARE STILL LOOSING AIR AFTER 34K MILES. PROBLEMS HAVE BEEN ADDRESSED FOR OVER THREE YEARS AS DOCUMENTED ON DEALER SERVICE RECORDS. TIRE PRESSURE PROBLEMS ARE NOTED BY DASH DISPLAY WHEN IGNITION IS ON AND WHILE DRIVING, AND VERIFIED WITH MANUAL TIRE PRESSURE GAUGE. PRESSURE DROPS HAVE BEEN RECORED TO 23 PSI (33 PSI RECOMMENDED). PROBLEMS OCCUR INTERMITTENTLY. I HAVE PHOTO DOCUMENTATION AND RELATED SERVICE RECORDS VERIFYING THESE PROBLEMS. I CONSIDER THIS A VERY SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839103February 29, 2016
UNKNOWN OR OTHER
POSSIBLE ODOMETER FRAUD: VEHICLE TRADED-IN TO VAN CHEVROLET DEALERSHIP IN SCOTTSDALE, ARIZONA WITH MILEAGE AT OR AROUND 54,300. VEHICLE NOW LISTED FOR SALE ON DEALERS WEBSITE WITH 49,528 MILES. DEALER MAY HAVE REVERSED ODOMETER TO APPEAR VEHICLE HAS LOWER MILEAGE THAN ACTUAL. DEALER ALSO OFFERS CARFAX TITLE DOCUMENT ACCESS FOR POTENTIAL BUYERS TO LOOK AT MILEAGE, REGISTRATION, ACCIDENT AND OTHER HISTORY OF VEHICLE AND CARFAX WAS UPDATED TO REFLECT 49,528 MILEAGE AS WELL AS WELL AS HAVING NO ACCIDENT HISTORY WHICH ALSO IS NOT TRUE; VEHICLE WAS REPORTED BEING IN A COLLISION ACCIDENT IS 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838188February 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND A CLICKING NOISE EMITTED WHEN TURNING THE IGNITION KEY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837250February 19, 2016
POWER TRAIN
STARTED CAR PUT THE CAR IN REVERSE HEARD A WINDING NOISE, PUT THE CAR IN DRIVE STILL HEARD NOISE STOPPED AT STOP LIGHT HEARD "KNOCK " OR "CLUNK" SOUND. I TOOK MY CAR TO JIFFY LUBE IN HOPES THEY COULD TELL ME WHAT THE PROBLEM WAS AND THEY SAID EXACTLY WHAT I THOUGHT IT WAS, MY TRANSMISSION. I CALLED CAR MAX WHERE I BOUGHT THE CAR FROM WAITING ON A RETURN CALL, THEY WILL HAVE TO COME AND GET MY CAR BECAUSE I DON'T WANT ANYTHING ELSE TO HAPPEN OR MAKE MATTERS WORSE. I BOUGHT MY CAR DECEMBER 29TH, 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826149February 15, 2016
POWER TRAIN
AUTOMATIC TRANSMISSION LURCHES/CLUNKS WHEN STARTING FROM A STOPPED POSITION. THIS PRESENTS A SAFETY ISSUE AS IT CAN ACCELERATE FOR A SHORT PERIOD WITHOUT THE ABILITY TO STOP THE CAR. FROM INTERNET RESEARCH, THIS IS A COMMON A IMPORTANT SAFETY ISSUE WITH VW DSG TRANSMISSIONS. LITERALLY 100S OF COMPLAINTS ONLINE. PLEASE, PLEASE RESEARCH THIS ISSUE. VW CLAIMS THE CAR IS "OPERATING IN SPEC" - ANYONE DRIVING WITH ME IN THE CAR IS SHOCKED AND WONDERS WHAT IS WRONG WITH THE CAR. THIS HAPPENS ALL THE TIME, BUT THERE ARE OCCASIONS WHEN IS GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825840February 12, 2016
AIR BAGS
TAKATA RECALL - CLOCK SPRING AIRBAG MALFUNCTION. MY 2009 CC IS NOT INCLUDED IN THE RECALL HOWEVER I AM EXPERIENCING THE SAME ISSUES AS THE 2010 CC OWNERS VEHICLE. THE AIRBAG LIGHT IS ON AND STEERING WHEEL FUNCTIONS ARE NOT WORKING. I TOOK MY VEHICLE TO THE VOLKSWAGON DEALER AND THEY DIAGNOSED THE CLOCK SPRING ISSUE SAME ISSUE AS THE RECALL IN MODEL YEAR 2010. IF MY VEHICLE HAS THE SAME MALFUNCTION THEN IT SHOULD BE COVERED VIA THE RECALL. THE AIRBAG MALFUNCTION IS A SERIOUS SAFETY ISSUE AND VOLKSWAGEN SHOULD TAKE PRECAUTIONS TO PREVENT HARM TO OWNERS OF THEIR VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825736February 11, 2016
ENGINE
MY 2.0L TSI TIMING CHAIN TENSIONER FAILED CAUSING TIMING CHAIN TO JUMP TIMING AND DAMAGING OTHER ENGINE PARTS. I WAS DRIVING WHEN THE ENGINE LIGHT AND NOISE CAME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824947February 8, 2016
ELECTRICAL SYSTEM
WIRING HARNESS FOR TRUNK HAS PINCH POINT CAUSING THE WIRE INSULATION AND WIRES TO BREAK. THIS HARNESS HAS REAR LIGHTS IN THE SAME HARNESS. HAD TO REPLACE TRUNK HARNESS, CAR IS 5 YEARS OLD AND HAS 65000 MILES. LATCH AND DOOR SWITCH STOPPED WORKING, DIAGNOSIS WAS SHORT IN HARNESS. I TOOK OLD HARNESS FROM DEALER AND PULLED BACK COVER AND FOUND ALL WIRES WERE BARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823796February 2, 2016
ELECTRICAL SYSTEM
I TOOK MY CAR TO GET THIS RECALL DONE "RECALL SUBJECT : FMVSS 138 TPMS SENSOR" WITH CAMPAIGN NUMBER 11V312000, BUT 2 VW DEALERSHIP THAT I VISITED REFUSED TO FIX THIS RECALL SAYING THAT MY VIN NUMBER DOESN'T HAVE THIS RECALL. (MY MODEL HAS THIS RECALL BASED ON THIS WEBSITE). HOWEVER, MY CAR STARTED HAVING THIS ISSUE A YEAR AND HALF I BOUGHT MY CAR. "WITH THE INCORRECT TPMS SENSORS, DRIVERS WILL RECEIVE A CONSTANT WARNING FROM THE TIRE PRESSURE MONITOR SYSTEM. THE SYSTEM ALERTS THE DRIVER BUT, DUE TO INCORRECT TPMS SENSORS, THE SYSTEM CANNOT DETERMINE IF THE VEHICLE TIRES ARE PROPERLY INFLATED. THIS INCREASES THE RISK THAT THE VEHICLE WILL BE DRIVEN WITH ONE OR MORE UNDERINFLATED TIRES, INCREASING THE RISK OF A TIRE FAILURE THAT MAY LEAD TO A CRASH." VW SAID IT WILL COST ME $1300 TO FIX THIS ISSUE AND I KNOW MY CAR HAS THIS RECALL... BUT FOR SOME REASON MY VIN IS NOT INCLUDED UNTIL THIS RECALL. COULD YOU INCLUDE MY VIN TO THIS RECALL SO THAT I CAN GET IF FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823255January 30, 2016
FUEL/PROPULSION SYSTEM
WE WERE DRIVING IN TRAFFIC APPROX. 45 MPH ON A HIGHWAY CAR LOST ALL POWER EPC LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820711January 17, 2016
ENGINE
WHILE DRIVING AT ABOUT 45 MPH THE ENGINE LIGHT CAME ON WITH THE WARNING TO TAKE CAR TO THE DEALER FOR SERVICE IMMEDIATELY. I DID GO, IMMEDIATELY, AND WHILE THE SERVICE MANAGER COULD NOT TELL ME EXACTLY WHY, I WAS CHARGED $600 TO REPLACE PISTONS. ABOUT TWO MONTHS LATER WHILE DRIVING SLOWLY IN A PARKING LOT, I STARTED TO TURN ONTO THE DRIVEWAY AND THE CAR SIMPLY STOPPED, WENT DARK, AND THE STEERING BECAME IMPOSSIBLE. AFTER TRYING SEVERAL TIMES AND THEN SITTING FOR ABOUT 5 MINUTES THE CAR STARTED AGAIN. IT WAS A LEASED CAR THAT I INTENDED TO BUY FOR MY DAUGHTER. I TURNED THE CAR BACK IN AND DID NOT BUY IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819383January 11, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE THE VEHICLE WAS IN PARK, IT MOVED INDEPENDENTLY. IN ADDITION, THE GEAR WOULD SHIFT FROM DRIVE TO NEUTRAL INDEPENDENTLY. THE CONTACT HAD TO RESTART THE VEHICLE IN ORDER FOR IT TO FUNCTION CORRECTLY. THE FAILURE RECURRED TIMES FIVE TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817498January 4, 2016
ELECTRICAL SYSTEM, ENGINE
ENGINE STALLED AND DIED IN THE MIDDLE OF CITY HWY, TWICE, WHILE VEHICLE WAS IN MOTION, WITHOUT ANY PRIOR WARNING, TOOK TO DEALER THEY SAID IT MIGHT BE THE ALTERNATOR & ONLY REPLACED THE BATTERY, IT WAS SUCH A SCARY SITUATION, I HAVE NOT DRIVEN THE CAR ON THE FREEWAY SINCE. RECENTLY, THE CAR HAS STALLED AGAIN, WHILE IN MOTION IN MIDDLE OF TRAFFIC VEHICLE WAS TOWED TO DEALER, ACCORING TO DEALER, THERE IS CARBON BUILD UP IN VALVES & COIL PACK FAILURE, NOT COVERED BY WARRANTY DUE TO 'MAINTENANCE ISSUE' NOWHERE IN OWNER MANUAL DOES IT STATE ANY FORM OF MAINTENANCE REQUIRED FOR THIS, TOOK CAR TO INDEPENDENT CERTIFIED MECHANIC,SPARKPLUGS & 4 COIL PACKS REPLACED, SAME SYMPTOMS CONTINUE WITH #4 PLUG BURNING OUT,CAUSING FUSE TO BURN OUT AS WELL, FILLING CAR WITH SMOKE & SMELL OF BURNT RUBBER, IND MECH. STATES VEHICLE'S PROB IS NOT CARBON BULD UP BUT AN ELECTRICAL/ENGINE ISSUE WHICH IS A SAFETY HAZARD, THE LAST TIME,VEH STALLED ON ME IN MIDDLE OF CROSSROAD, WHLE IN MOION. I DO NOT FEEL SAFE DRIVING IT OR RIDING MY KIDS IN IT. AT THIS MOMENT VEH IS SITTING IN DRIVEWAY, UNDRIVEABLE FOR ABOUT 3 WEEKS, WILL NOT TURN ON, ALL THIS, AFTER HAVING THE VH FOR ON LY 7 MONTHS, & @ OVER 40K MILES.I FEEL THAT EVEN IF IT WERE REPAIRED, THIS VEH IS SO UNSAFE IT SHOULD NOT BE RESOLD TO ANYONE ELSE, OR BE IN CIRCULATION AT ALL. I TRIED RETURNING IT TO THE DEALER, THE DEALER OFFERED TO TAKE IT IN AS A TRADE IN OFFERING HALF THE TRADE IN VALUE DUE TO 'CONDITION IT IS IN' EVEN THOUGH I HAVE TAKEN IT TO DEALER AT EAST 3 TIMES WITH ISSUES. MAIN CONCERN IS THE STALLING WHILE IN MOTION, I FEEL IT IS AN EXTREMELY UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817283December 31, 2015
FUEL/PROPULSION SYSTEM
A LITTLE OVER A MONTH AGO, I WAS LEAVING WORK AND CAME TO A STOP LIGHT. I ACCELERATED TO GO AFTER THE LIGHT TURNED GREEN AND THE CC STARTED TO ACCELERATE, AND THEN WITH NO WARNING, IT COMPLETELY LOCKED DOWN AND STALLED. I WAS ABLE TO CRANK IT BACK UP AND WENT HOME WITHOUT INCIDENT. THERE WERE NO WARNING MESSAGES, LIGHTS...ANYTHING TO INDICATE A PROBLEM. LATER THAT DAY, I TOOK MY DAUGHTER TO DANCE AND EXPERIENCED THE SAME ISSUE. I WAS ABLE TO TURN AROUND AND THE NEXT DAY WE PUT THE CAR IN THE SHOP. THE MECHANIC DETERMINED THAT IT WAS HAPPENING DUE TO AN OIL CAP NOT BEING PLACED IN RIGHT AFTER AN OIL CHANGE. THIS WAS FIXED, AND THE CAR PERFORMED OKAY FOR ABOUT A WEEK, AND THEN STALLED AGAIN; SAME CIRCUMSTANCE: MIDDLE OF TRAFFIC, AFTER A STOP, NO WARNING. THE CAR WENT BACK INTO THE SHOP. THIS TIME THE MECHANIC DETERMINED IT WAS SOMETHING TO DO WITH THE TURBO SEAL. THIS WAS 'FIXED'. CAR WAS RETURNED AND AGAIN WAS OKAY FOR ABOUT A WEEK. IT ONCE AGAIN STALLED. SAME CIRCUMSTANCE. THIS TIME, THE MECHANIC STATED HE DIDN'T KNOW WHAT WAS WRONG WITH IT. WE THEN TOOK THE CAR IN TO SOMEONE WHO SPECIALIZES IN VW. HE DETERMINED IT WAS A DEFECTIVE FUEL SENSOR. HE REPLACED THE SENSOR AND WE HAD THE CAR RETURNED TO US TODAY. IT DIED ON MY HUSBAND IN THE MIDDLE OF TRAFFIC. IT IS NOW BACK IN THE SHOP, BUT THE MECHANIC STATES HE HAS NO IDEA WHAT IS WRONG WITH IT; IT IS SHOWING NO ERROR CODES. I DON'T KNOW WHAT TO DO AT THIS POINT. I HAVE RESEARCHED THIS PROBLEM AND IT APPEARS TO BE COMMON IN VW CCS. HOW HAS THIS NOT BEEN A RECALL ISSUE? THIS IS EXTREMELY DANGEROUS; THERE IS NO WARNING WHEN IT COMPLETELY LOCKS DOWN. NOT TOO SAFE IN 5PM RUSH HOUR BUMPER TO BUMPER TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810885December 17, 2015
SERVICE BRAKES
CAR HAS 8200 MILES. STARTED TO NOTICE WHEN EXIT THE FREEWAY A RUMBLING SOUND, AFTER FEW TRIPS I NARROWED THE PROBLEM TO FRONT DISC BRAKES. SEEMS LIKE THEY ARE WARPED. AFTER 2 TIMES OF TAKING THE VEHICLE FOR INSPECTION TO SAVANNAH VOLKSWAGEN, THEY GAVE ME FEEDBACK THAT PROBLEM IS NORMAL. THE PROBLEM IS MORE ACCUTE WHEN BRAKES WARM UP A BIT AFTER DRIVING ON THE FREEWAY. DONT KNOW WHAT TO DO SINCE VW CUSTOMER SERVICE TELLS IS OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810739December 16, 2015
SERVICE BRAKES
I STARTED MY CAR (37000 MILES) ON A PARKING LOT, AND THE YELLOW WARNING LIGHTS FOR ABS, STABILITY CONTROL, POWER STEERING, PASSENGER AIR BAG AND PARKING BREAK LIGHTED UP AT ONCE. TOOK THE CAR TO THE MECHANIC AND THE DIAGNOSTIC WAS THE ABS MODULE WENT BAD. I FOUND ONLINE THAT IS A VERY COMMON PROBLEM AND A SERVICE BULLETIN WAS ISSUED, BUT SO FAR NO RECALLS. IT'S A VERY EXPENSIVE PROBLEM TO REPAIR $2000 TO $3000, AND I'M REALLY CONCERN THAT MY PASSENGER AIR BAG IS NOT OPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809927December 13, 2015
WHEELS
I PURCHASED THE VEHICLE 12/12 AS A DEMO WITH 5K MILES ON IT. THE TIRES AROUD 9,000 MILES WERE WORN SO UNEVEN I JUST COULDNT TAKE IT ANYMORE. AFTER GOING BACK AND FORTH WITH DEALER THEY AGREED THAT THEY WOULD PAY FOR 3 TIRES IF I WOULD PAY FOR ONE. I DID IT AND THOUGH I WOULD BE DOING GREAT WITH MY NEW MICHELIN PILOT SPORT AS3, BUT SINCE THE LAST ROTATION I FEEL LIKE I AM DRIVING A TRAIN (RUH, RUH. RUH. RUH). I AM GOING TO BRING UP THE NEGATIVE CAMBER ISSUE THAT MANY MANY PEOPLE COMPLAINE ABOUT AND SEE IF THERE IS A PERMANENT FIX. IN MY AND MANY OTHER PEOPLES OPINION THIS CAR IS PERFECT MINUS THIS. I WOULD THINK BY NOW THEY WOULD HAVE COME CLEAN AND ISSUED A RECALL OF SOME SORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808634December 6, 2015
ENGINE, POWER TRAIN
WENT TO HAVE CAR SERVICE WITH OIL CHANGE AND UPON LEAVING CAR WAS RIDING ROUGH AND FOUND OUT THAT A REAR MAIN SEAL HAD BROKE ON THE ENGINE. HAD OVER 12 CODES THAT SHOWED UP. AFTER THEY FIXED THAT PROBLEM GOT FIX, THE CAR WAS TOWED TO A VW DEALERSHIP WHERE THEY DIAGNOSE THE CAR WITH SLIPPING OF THE TIME CHAIN. THIS A HORRIBLE AND I LOOKED ONLINE WITH OVER A 100 COMPLAINTS ABOUT THIS ISSUE WITH THE VW CC AND SURPRISE THAT THEIR ISN'T A RECALL ON THE CAR. ITS A MAJOR ISSUE THAT NEEDS TO BE LOOKED AT IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807397November 30, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE ERROR MESSAGE "STEERING WHEEL CLOCK SPRING DEFECTIVE " DISPLAYED ACROSS THE INSTRUMENT PANEL INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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