Volkswagen CC Complaints

983 consumer complaints on file.

#10766541September 21, 2015
STEERING
VEHICLE MAKES A GRINDING AND CREAKING SOUND FROM STEERING ASSEMBLY. WHEN TURNING STEERING WHEEL TO LEFT OR RIGHT, THERE IS A GROAN, GRINDING OR WHIRRING SOUND EMITTING FROM THE STEERING ASSEMBLY; THERE IS ALSO THE OCCASIONAL POPPING SOUNDING FROM EITHER LEFT OR RIGHT, DEPENDING ON DIRECTION AND ANGLE OF STEERING INPUT. THERE IS ALSO A CREAKING SOUND THAT CAN BE HEARD FROM THE RIGHT / PASSENGER WHEEL WHEN TRAVELING AT LOW TO MODERATE SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765210September 18, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE AIR BAG INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763958September 15, 2015
TIRES
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 235/40R 18/95H (NA). WHILE DRIVING 40 MPH, AN ABNORMALLY LOUD NOISE EMITTED FROM THE FRONT TIRES. THE CONTACT STATED THAT THE FAILURE BECAME PROGRESSIVELY WORSE, WITH ROAD NOISE ENTERING THE VEHICLE EVERY TIME IT WAS UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THE TIRES WERE OUT OF ROUND AND WERE CUPPING. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763747September 14, 2015
ENGINE
ENGINE MISFIRES WHEN ACCELERATING TO SPEED. DEALER FOUND ONE BAD COIL BUT I WAS ADVISED TO REPLACE ALL 4 COILS AND PLUGS BECAUSE THE OTHERS COILS WERE GOING TO FAILURE SHORTLY. AFTER THE REPAIR CAR'S PERFORMANCE AND GAS MILEAGE DROPPED AND ON LONG TRIPS THE MILAGES AND PERFORMANCE CONTINUES TO FALL THE LONGER TO RUN. MPG DROPS BY 10. NO FAULT CODES FOUND. ENGINES RUN ROUGH AT 70 MPH AND BURN RICH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763599September 14, 2015
STEERING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. IMMEDIATELY AFTER REFUELING AND STARTING THE VEHICLE, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY. IN ADDITION, WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THE VEHICLE AND STATED THAT THE FAILURE CORRECTED ITSELF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 08V577000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 22,100. UPDATED 11/18/15*LJ UPDATED 1/12/2015 *JS UPDATED 01/28/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763702September 14, 2015
ENGINE AND ENGINE COOLING
AT 9:30 AM ON SUNDAY, SEPTEMBER 13, 2015 I WAS TRAVELING DOWN THE ROAD, AND THE CAR CUT OFF. TWO (2) ATTEMPTS TO RESTART THE CAR WERE UNSUCCESSFUL. AFTER AN HOURS WAIT (FOR AAA), ATTEMPTED TO RE-START THE CAR AND IT STARTED. NO CHECK ENGINE LIGHT WAS ON PRIOR TO THE INCIDENT AND NO USUAL NOISES. THE CAR JUST STOPPED RUNNING. THIS NOT NECESSARILY A COMPLAINT, BUT A REPORT FOR POSSIBLE RECALL RESEARCH PURPOSES. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763402September 13, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I JUST BOUGHT THIS 2009 CC FROM BUENA PARK NISSAN DEALERSHIP IN CALIFORNIA, IN FEBRUARY 2015 AND PUT IN JUST 6000 MILES. I WAS DRIVING TO WORK ON BEVERLY BL ON JULY 27TH WHEN ALL OF A SUDDEN THE CAR JUST LOST POWER WHILE IN MOTION.FORTUNATELY I WAS IN THE OUTSIDE LANE AND WAS ABLE TO PULL TO THE SIDE. AFTER CHECKING TO SEE IF THERE WAS A LOOSE CONNECTION TO THE BATTERY OR WHATEVER....I STARTED IT AND WAS ABLE TO DRIVE 3 BLOCKS TO WORK BEFORE IT STALLED AGAIN. I HAD IT TOWED TO MY MECHANIC AND WAS DIAGNOSED WITH P2293 LOW FUEL PRESSURE. HE SAID IT WAS DRIVE ABLE BUT THAT ONE DAY IT MAY NOT START. AFTER THAT INCIDENT THE CAR HAS STALLED 8 OTHER TIMES TWICE ON THE FREEWAY AND THE LAST ONE WAS AT AN INTERSECTION WITH MY WIFE AND MY 87 YEAR OLD MOTHER IN LAW. I HAD HIGH PRESSURE FUEL PUMP REPLACED AND AS THE MECHANIC CAME TO PICK ME UP TO GET MY CAR IT STALLED IN THE MIDDLE OF AN INTERSECTION WHILE HE WAS DRIVING. IT STALLED AGAIN BEFORE WE GOT TO HIS SHOP. I DECIDED TO CHECK INTO THIS ISSUE AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THE CCS. I HAVE NOT DRIVEN THE CAR IN A MONTH AND IS PARKED IN NEW CENTURY DEALERSHIP IN GLENDALE,CA .AFTER CONTACTING VOLKSWAGEN CORPORATE,THEY ASKED ME TO TAKE IT TO THE NEAREST DEALERSHIP WHICH I DID. FOUR DAYS LATER I GOT AN EMAIL STATING THEY CANNOT OFFER ANY FINANCIAL ASSISTANCE AND MORE SO I AM RESPONSIBLE FOR THE $130 DIAGNOSIS FEE. IT IS ONLY A MATTER OF TIME BEFORE THERE SERIOUS FATALITIES FROM THIS VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762566September 9, 2015
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
TL* THE CONTACT OWNS A 2013 VOLKWAGEN CC. WHEN THE CONTACT SHIFTED THE VEHICLE INTO REVERSE, THE TRUNK POPPED OPEN. THE MECHANIC DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE PART WAS ORDERED, BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760644September 1, 2015
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE IN PARK, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT ALL THE CONTROLS ON THE STEERING WHEEL FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE STEERING WHEEL CLOCK SPRING AND STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748839August 14, 2015
ENGINE
CAR DROVE FINE IN THE MORNING. DROVE IT AN HOUR LATER AND IT STARTED TO VIOLENTLY SHAKE BACK AND FORTH AND THE CHECK ENGINE LIGHT CAME ONE AND STARTED TO BLINK AND THE EPC LIGHT CAME ON. DROVE, SLOWLY, TO THE DEALER AND WAS TOLD IGNITION COILS SHUT DOWN AND WERE MIS-FIRING. AFTER I PICKED IT UP, IT STARTED HAPPENING AGAIN AND ONE MISFIRED AGAIN. FAST FORWARD 2 MONTHS AND WE HAD A DEAD BATTERY AT 4800, AFTER DRIVING ALL DAY. FAST FORWARD A MONTH AND IT STARTED TO SHAKE AGAIN. AFTER MORE THAN A MONTH IN THE SHOP I GOT IT BACK. IT STILL SHAKES IN THE MORNINGS SOMETIMES. IF I HAVE TO TAKE IT IN AGAIN, I AM SURE IT IS A LEMON. IVE NEVER HAD THE SAME PERSISTENT PROBLEM ON A CAR IN MY LIFE! NEEDS A RECALL!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731545July 1, 2015
AIR BAGS, ELECTRICAL SYSTEM
MY STEERING WHEEL ELECTRICAL AND AIR BAG STOPPED WORKING AFTER I MADE A TURN WHILE DRIVING. I FOUND OUT IT WAS THE CLOCK SPRING AFTER TAKING IT IN. THE CAR HAD ONLY BEEN DRIVEN FOR ABOUT 38,000 MILES AND SOMETHING LIKE THAT SHOULD NOT HAPPEN THAT EARLY. VOLKSWAGEN HAS NOT DONE ANYTHING ABOUT IT YET EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730109June 24, 2015
AIR BAGS, STEERING, UNKNOWN OR OTHER
ERROR AIR BAG ERROR WAS THE ERROR THAT APPEARS ON MY DISPLAY WHEN I TURN ON CAR. HORN & ALL BUTTONS ON STEERING WHEEL STOPPED WORKING. THIS IS ON THE VW CC YEAR IS 2012. I AM TOLD BY SERVICE DEPARTMENT IT IS DUE TO A FAILURE OF THE CLOCKSPRING HENCE I MUST REPLACE THE CLOCKSPRING WITH CONTROL UNIT AND PART ONLY IS ALMOST 450 DOLLARS, AND LABOR IS ADDITIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730098June 24, 2015
STEERING, AIR BAGS, VEHICLE SPEED CONTROL
TURNING THE STEERING WHEEL AT LOW SPEED AS I WAS EXITING A PARKING LOT AND HEARD A METALLIC SOUND AND STEERING GOT VERY TIGHT, SEVERAL WARNING LEDS PRESENTED ON THE DASH DISPLAY INDICATING AIR BAG FAILURES. ALL FEATURES INCORPORATED WITH THE STEERING WHEEL WERE INOPERABLE INCLUDING THE HORN. TOOK VEHICLE TO VW DEALER, SERVICE TECH CODES INDICATED THE SCCM MODULE/CLOCK SPRING HAS FAILED AND NEEDS TO BE REPLACED ASAP AT A COST OF ~ $ 800.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725966June 18, 2015
STEERING
VEHICLE MAKES A GRINDING AND CREAKING SOUND FROM STEERING ASSEMBLY. I AM AWARE OF SEVERAL OTHER VW/AUDI MODELS (A4, CC, PASSAT, JETTA, GTI) EXPERIENCING THE SAME ISSUE. VOLKSWAGEN IS AWARE OF THIS ISSUE AND HAS REFUSED TO PUT OUT A RECALL OR FIX THE ISSUE UNDER WARRANTY OR GOOD WILL. AS PER DEALER RECOMMENDATION, IF THE ISSUE GOES UNFIXED COULD RESULT IN A FATAL ACCIDENT DUE TO POTENTIALLY LOSING COMPLETE STEERING WITHOUT ANY WARNING. WAS TOLD BY DEALERSHIP THAT I NEED TO REPLACE THE WHOLE STEERING ASSEMBLY. THE VEHICLE IS BARELY 5YRS OLD AND LESS THAN 70K MILES. I HAVE FOUND SEVERAL ONLINE POSTS IN FORUMS FROM DRIVERS WHO HAVE EXPERIENCED SIMILAR IF NOT MORE CATASTROPHIC INCIDENTS WHERE THEY LOST COMPLETE STEERING CONTROL (FOUND IN VARIOUS VW/AUDI FORUMS). WHEN TURNING STEERING WHEEL TO LEFT OR RIGHT, THERE IS A GROAN, GRINDING OR WHIRRING SOUND EMITTING FROM THE STEERING ASSEMBLY; THERE IS ALSO THE OCCASIONAL POPPING SOUNDING FROM EITHER LEFT OR RIGHT, DEPENDING ON DIRECTION AND ANGLE OF STEERING INPUT. THERE IS ALSO A CREAKING SOUND THAT CAN BE HEARD FROM THE RIGHT / PASSENGER WHEEL WHEN TRAVELING AT LOW TO MODERATE SPEEDS. WILL ALSO EXPERIENCE VIBRATION OR NOTICEABLE FEEDBACK IN STEERING WHEEL AT HIGHWAY SPEEDS (50MPH +) SIMILAR TO TIE-ROD END LINKS GOING BAD. OR WILL FEEL NOTICEABLE FEED BACK WHILE TAKING A SLOW CORNER WHEN WHEEL IS HELD OR TURNED TO LEFT (AS IN GETTING ON OR OFF AN EXIT RAMP). I HAVE FILED A COMPLAINT WITH VW BUT THEY WILL NOT RESOLVE OR HELP CONTRIBUTE TO THE REPAIRS CLAIMING THAT VEHICLE IS OUT OF WARRANTY. HOWEVER, STEERING SYSTEMS SHOULD NOT FAIL IN SUCH AN EARLY STAGE OF A VEHICLE'S LIFE UNLESS WORKMANSHIP AND QUALITY ARE SUB-PAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724662June 11, 2015
UNKNOWN OR OTHER
PURCHASED THIS CAR NEW. STARTED EXPERIENCING SHUDDERING AND GRINDING SENSATION FROM THE FRONT END OF CAR WHEN IN MOTION. IT IS ESPECIALLY BAD AT LOWER SPEEDS. THE DEALERSHIP CLAIMS TO HAVE CHECKED THE BRAKES AND SUSPENSION OF THE CAR AND FOUND NOTHING WRONG. HOWEVER, THEY FOUND THAT MY TIRES ARE CUPPING AND THAT IS CAUSING THE PROBLEM. I AM FEARFUL TO DRIVE THIS CAR AT HIGHWAY SPEEDS. I BELIEVE A TIRE OR SUSPENSION FAILURE IS IMMINENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723798June 7, 2015
FUEL/PROPULSION SYSTEM
I WAS DRIVING IN ALBANY GA WHEN I CAME UP TO A RED LIGHT. I STOPPED AND WHEN I PRESSED THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT WAS LIKE THE FUEL STOPPED FLOWING. IT THEN PICKED UP AGAIN. EVER SINCE THEN THIS HAS BEEN HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722047May 28, 2015
SERVICE BRAKES
I HAD MY REAR BRAKES AND ROTORS REPLACED AT 23,600 MILES AND I WAS JUST INFORMED THAT I NEED REAR BRAKES AND ROTORS AGAIN AT 37,961. I BOUGHT THE CAR AT 6205 MILES ON THE ODOMETER AND I HAD TO HAVE MY BRAKES SERVICED BOTH FRONT AND REAR AT THE DEALERSHIP AND I BROUGHT MY CONCERNS WITH THE SERVICE MANAGER ABOUT BRAKES WITH THE PARTICULAR MODEL. I HAVE OWNED 2 JETTA'S PRIOR TO THE CC AND NEVER HAD BRAKE ISSUES LIKE THIS.. I CALLED VOLKSWAGEN CORP. HEADQUARTERS IN AMERICA AND THEY'RE TAKING A NO HANDS APPROACH WITH MY CONCERNS AND I STRONGLY BELIEVE THAT THESE VEHICLES HAVE BRAKING ISSUES AND IT MAKES NO SENSE FOR A CAR TO GO THROUGH REAR BRAKES EVERY 12 TO 15,000 MILES AND THE AUTO MAKER BELIEVES THAT'S NOT SOMETHING TO TAKE A LOOK AT. I AM ASKING FOR A LITTLE HELP INTO THIS MATTER AS MY CONCERNS HAVE NOT BEEN RESOLVED AND VOLKSWAGEN'S SOLUTION IS TO JUST KEEP CHANGING THE BRAKES AND THE ROTORS.. I LOOK FORWARD TO HEARING BACK FROM YOU AND THANKS FOR YOUR TIME..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713042April 27, 2015
WHEELS
VOLKSWAGEN CC HAS SIGNIFICANT PROBLEMS WITH POOR TIRE WEAR, CUPPING. I WAS TOLD BY SERVICE DEPARTMENT THAT VOLKSWAGEN HAS A EUROPEAN ALIGNMENT THAT "TOES IN"? FOR HANDLING. THE TIRES WEAR POOR. THEY REPLACED ONE TIRE THAT WAS IN REALLY BAD SHAPE AND I PURCHASED ANOTHER. SOON AFTER THE OTHER TWO TIRES DID THE SAME THING. THE TIRE COMPANY DOBBS IN ST. LOUIS TOLD ME THAT THE VOLKSWAGEN ALIGNMENT CAUSES BAD WEAR. VOLKSWAGEN SAYS THE ALIGNMENT IS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711945April 21, 2015
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I HAVE NEVER HAD ANY PROBLEMS. NEVER IN AN ACCIDENT OR HAD ANYTHING REPLACED. ALL MAINTENANCE UP TO DATE. STARTED THE CAR WITH NO ISSUES. CONTINUED TO DRIVE GOING 35MPH NORMAL DRIVING CONDITIONS AND MULTIPLE WARNING LIGHTS APPEARED. ABS. POWER STEERING, EMERGENCY BRAKE, AND AIR BAG. TOOK IT TO CLOSEST AUTO REPAIR TO MAKE SURE NOTHING DANGEROUS WAS ABOUT TO OCCUR. QUICK DIAGNOSTIC AND THEY SAID ALL PROBLEMS ARE ELECTRICAL. NOTHING PHYSICALLY WRONG WITH THE CAR AND WILL LIKELY NEED NEW SENSORS AND CLOCKSPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706416April 18, 2015
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
MY VEHICLE HAS BEEN A PROBLEM SINCE I STARTED MY LEASE TIL NOW. I HAVE CONSTANT PROBLEMS WITH MY LIGHT BULBS EVEN AFTER THEY ARE REPLACED THEY GO OUT QUICKLY AND OFTEN. THE CAR HAS STALLED ON ME TWICE AND CUT OFF TWICE. I HAVE MULTIPLE TRIPS TO THE SERVICE CENTER FOR THE SME THINGS FUEL INJECTOR PUMP AND THE CHECK ENGINE LIGHT. THIS IS A FAIRLY NEW CAR. I AM NOW STUCK WITH THE CAR FOR ANOTHER FIVE YEARS. I WILL NEVER PURCHASE ANOTHER VOLKWAGEN OR REFER ANYONE TO BUY ONE EITHER. I WOULD LIKE MY HISTORY TO BE PULLED AND REVIEWED AS A AUDIT. I TRULY BELIEVE I BOUGHT AND LEMON AND IT HAS COST ME LOTS OF MONEY . I TRULY WOULD LIKE THESE PROBLEMS INVESTIGATED FOR THE SAKE OF EVERY VOLKWAGEN CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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