Toyota Sienna Complaints

9,048 consumer complaints on file.

#11268737October 15, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
DEAR TO WHO CONCERN THIS CASE, ON AUGUST 26, 2019, I PURCHASED A BRAND NEW CAR, SIENNA, TOYOTA 2020 FROM PRINCIPLE TOYOTA ON 7370 WINCHESTER RD, MEMPHIS, TENNESSEE 38125. I DISCOVERED THAT THERE ARE MAJOR ISSUES WITH THE CAR. I WAS GUARANTEED BY THE DEALER THAT THE CAR IS IN PERFECT WORKING CONDITION BEFORE PURCHASE. HOWEVER, AFTER DRIVING THE NEW CAR FOR FEW DAYS, THE KEY REMOTE STOPPED WORKING AND I REVISITED THE DEALERSHIP TO GET IT FIXED. I TALKED TO JIMMY ROCKER, ONE OF THE SALE ASSOCIATES, AND HE TRANSFERRED ME TO THE TOYOTA SERVICE CENTER. AFTER FEW MORE DAYS OF DRIVING THE CAR, MORE PROBLEMS EMERGED. THE CAR WARNING MONITOR INDICATED 'AWD SYSTEM MALFUNCTION 2WD MODE ENGAGED, CONTACT YOUR DEALER' AS WELL AS 'BRAKE OVERRIDE MALFUNCTION, VISIT YOUR DEALER'. NOT ONLY THE WARNINGS, THE CAR SUDDENLY STOPPED ON THE HIGHWAY. LUCKILY THERE WERE NO CARS BEHIND ME, OTHERWISE I WOULD HAVE BEEN INJURED. THE SECOND TIME I REVISITED THE DEALERSHIP, I ENCOUNTERED CHRIS THOMPSON, THE NEW CAR DIRECTOR AT PRINCIPLE TOYOTA. I SUGGESTED HIM TO INSPECT MY CAR AND FINDING A SOLUTION FOR IT. I HAVE TRIED TO EXPLAIN TO HIM HOW IT WAS DANGEROUS FOR ME AND MY FAMILY. I HAVE TWO KIDS WHO ARE DRIVING WITH ME AND IF THE SITUATION HAPPENED AGAIN, WE WOULD HAVE BEEN FATALLY INJURED. CHRIS DID NOT LISTEN TO MY STORY BUT INSTEAD TOLD ME THAT THE CAR DOES NOT BELONG TO HIM AND HE JUST WALKED AWAY IN FRONT OF OUR CONVERSATION. I WAS VERY DISAPPOINTED BECAUSE OF HIS INDIFFERENCE TOWARDS MY SITUATION AND THE TYPE OF CUSTOMER SERVICE I RECEIVED WAS NOT EXPECTED FROM A WELL-KNOWN COMPANY LIKE YOURS. TO ENSURE THE SAFETY OF KIDS AND MY FAMILY, I DEMAND A REPLACEMENT OF THE CAR AS WELL AS ANY COMPENSATION ASSOCIATED MY SPENT TIME AT THE DEALERSHIP. I HOPE THERE WILL BE A REASONABLE SOLUTION FOR MY CASE. BEST REGARDS, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267523October 9, 2019
SERVICE BRAKES
SINCE 7/2019 TO NOW, 10/2019, I'VE HAD INTERMITTENT HARD BRAKE PEDAL. LETTING UP ON THE GAS PEDAL, THE VAN BEGINS TO STOP RIGHT AWAY. THERE'S NO RHYME OR REASON FOR THE HARD BRAKE PEDAL, ITS AFFECTING THE FRONT RIGHT WHEEL, AND IT SMELLS BAD. THERE'S A VIBRATION AT TIMES, AND WOBBLE. AFTER THE VAN SITS FOR AN HOUR, THE BRAKES ARE FINE UNTIL NEXT TIME. TODAY, BACKING OUT OF A PARKING SPOT, IT WAS DIFFICULT TO PUT THE VAN IN REVERSE, AND LETTING OFF THE BRAKE, THE VAN WOULDN'T ROLL BACK. I HAD TO GIVE IT QUITE A BIT OF GAS TO GET IT TO MOVE. THE VAN DIDN'T WANT TO GO MORE THAN 10MPH IN A 35MPH ZONE. ALL OF THIS HAS HAPPENED SINCE A NEW BRAKE BOOSTER WAS INSTALLED. THERE IS A NEW CALIPER ON THAT RIGHT SIDE, AND BOTH FRONT BRAKES GOT NEW BRAKE LINES. THE PADS STILL HAVE A LOT OF MEAT ON THEM. I CAN DRIVE THE VAN JUST FINE, THEN SOMETIMES GET BACK IN THE VAN LATER, 1 TO 6 HOURS LATER, AND THE BRAKE PEDAL IS HARD. IT OCCURS WHEN THE VAN HAS BEEN SITTING ALL NIGHT AND HALF THE NEXT DAY, OR IT CAN HAPPEN WHEN I'M DRIVING IT. THERE IS SOMETHING WRONG WITH THE BRAKES ON MY 2005 SIENNA. NOBODY CAN FIGURE IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267547October 9, 2019
POWER TRAIN
ELECTROMAGNETIC COUPLER ON AWD SIENNA, IT SEEMS LIKE A SUPER COMMON PROBLEM THAT COSTS ~$2,500 US TO FIX AND STARTS AROUND THE 100,000 MILE ODOMETER READING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266993October 8, 2019
WHEELS
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE WHEEL WAS FRACTURED IN SEVERAL PLACES. THE CONTACT STATED THAT THE WHEEL/RIM WAS THE ORIGINAL EQUIPMENT. THE CONTACT WAS CONCERNED THAT THE INTEGRITY OF THE WHEEL MAY BE COMPROMISED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,410.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266688October 7, 2019
ELECTRONIC STABILITY CONTROL (ESC)
THE TRACTION CONTROL ERRONEOUSLY ENGAGES UNDER NORMAL DRIVING CONDITIONS, WHICH IN TURN ACTIVATES THE ABS. THIS CAUSES SUDDEN AND UNEXPECTED BRAKING. THIS IS DANGEROUS AND COULD LEAD TO LOSS OF CONTROL OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266650October 6, 2019
SEAT BELTS
SEAT BELT BUCKLE WILL NOT LATCH ON DRIVERS SIDE FRONT SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265829October 3, 2019
STEERING, SUSPENSION
EVERY TIME I TURN THE STEERING WHEEL AT LOW SPEED...IT MAKE NOISE SOUND LIKE A LOSE BOLT IN THE UNIVERSAL JOINT..TOYOTA DEALER COULD NOT FIND ANYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265848October 3, 2019
POWER TRAIN
BEGAN HEARING A LOUD WHIRRING SOUND FROM REAR OF CAR WHEN CAR IS IN MOTION. GOT LOUDER OVER TIME. OUR REGULAR MECHANIC COULD NOT DIAGNOSE THE NOISE. TOYOTA DEALERSHIP FINALLY DIAGNOSED AS A FAILED ELECTROMAGNETIC REAR COUPLER. SUGGESTED WE NOT USE 'CHEAP TIRES.' WE NEVER HAVE. WE ACTUALLY WENT THROUGH THREE SETS OF THE RECOMMENDED 'RUN FLAT' TIRES IN UNDER 75,000 MILES. AS YOU KNOW, THESE ARE NOT CHEAP TIRES TO REPLACE. COST TO REPLACE COUPLER IS INCREDIBLY HIGH - SHOULD BE COVERED UNDER WARRANTY, AS A GOOGLE SEARCH AND DISCUSSIONS ON TOYOTA CHAT SITES TELL ME THIS IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265491October 1, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2006 TOYOTA SIENNA. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED TOWARDS AN INTERSECTION. AS A RESULT, THE CONTACT CRASHED INTO TWO OTHER VEHICLES. THE CONTACT'S VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A POLE. THE CONTACT SUFFERED INJURIES TO THE BACK, NECK, SHOULDER, CHEST, KNEES, AND HIPS. THE PASSENGER SUFFERED INJURIES TO THE SHOULDER AND STOMACH. MEDICAL ATTENTION WAS RECEIVED. HUNTINGTON BEACH POLICE WAS AT THE SCENE AND FILED REPORT NUMBER: [XXX]. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT ALSO STATED THAT THE MANUFACTURER'S ENGINEER WOULD INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 112,297.*PM ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11265507October 1, 2019
POWER TRAIN
I ATTEMPTED TO PUT MY VAN IN PARK TODAY AFTER DRIVING TO A RESTAURANT FOR LUNCH. THE SHIFT LEVER WILL GO TO ANY POSITION BUT THE DASH DISPLAY ONLY RESPONDS TO D OR 4. WHEN I PUT THE LEVER IN PARK AND TOOK MY FOOT OFF THE BRAKE PEDAL, THE VAN CONTINUED GOING FORWARD. IT WILL NOT GO TO PARK OR EVEN NEUTRAL. I PUT THE CAR IN A SAFE PARKING SPOT, PUT ON THE EMERGENCY BRAKE AND SHUT THE ENGINE OFF. THAT IS WHERE IT STILL IS. I HAVEN'T TRIED TO RESTART IT OR DRIVE IT SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259102September 30, 2019
VISIBILITY/WIPER
THE DASHBOARD OF MY CAR BECOMES STICKY AND SHINE ON THE EYES DURING HOT SUNNY DAYS. I RECEIVED A LETTER FROM TOYOTA THAT IT WILL BE COVERED BY WARRANTY TILL 10 YEARS BUT FOR MY VEHICLE THE WARRANTY HAD EXPIRED. WHEN I CALLED TOYOTA THEY SAY THAT IS A REGULAR WEAR AND TEAR AND SINCE THE WARRANTY HAD EXPIRED THEY WILL NOT COVER IT. THIS IS A MANUFACTURING DEFECT THAT CAUSES A SAFELY ISSUE DUE TO THE GLARING EFFECT WHILE DRIVING ON HOT SUNNY DAYS. THIS SHOULD BE MORE OF A RECALL THAN A REGULAR WEAR AND TARE, I HAVE NOT EXPERIENCED THIS ISSUE WITH MY OTHER CAR THAT IS OLDER THAN MY TOYOTA SIENNA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258948September 30, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE COASTING WITH TRAFFIC, THE VEHICLE'S ACCELERATOR PEDAL SUDDENLY TRAVELED TO THE FLOORBOARD, CAUSING THE VEHICLE TO ACCELERATE AT HIGH SPEEDS. THE ACCELERATOR PEDAL REMAINED DEPRESSED. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OVER TO THE SIDE LANE AS IT CONTINUED TO ACCELERATE. THE CONTACT ENGAGED THE EMERGENCY BRAKE, WHICH CAUSED THE VEHICLE TO SLOW DOWN SLIGHTLY. THE CONTACT THEN MOVED THE GEAR SHIFT INTO THE PARK POSITION AND THE VEHICLE STOPPED VIOLENTLY. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258777September 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING THE VSC/ABS SYSTEM COMES ON UNEXPECTEDLY CAUSING VEHICLE TO BRAKE AND EFFECT STEERING. IT IS MOST FREQUENTLY NOTICED WHEN STEERING ON CURVES 30-40 MPH. I HAVE REPLACED TIRES, FRONT STEERING COMPONENTS AND DEALER CANNOT DUPLICATE. I BELIEVE WHEEL SPEED/YAW SENSOR CALIBRATION IS AFFECTING THE VSC SYSTEM. THIS IS A VERY SCARY SITUATION TO BE IN THAT COULD LEAD TO A SERIOUS ACCIDENT. YOUR BRAKING AND STEERING AFFECTED ALL AT ONCE UNEXPECTEDLY IS DANGEROUS. PLEASE INVESTIGATE AND PROVIDE SOLUTION ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257926September 25, 2019
UNKNOWN OR OTHER
THE UNIT MARKS DOOR OPEN SOMETIMES WHEN DRIVING AND SOMETIMES WHEN THE BRAKES ARE PRESSED DOWN. THE UNIT WAS TAKEN TO AUTHORIZED DEALER BECAUSE THERE WAS A RECALL. THE RECALL STATED THAT THIS ISSUE WAS CAUSED BY THE SLIDING DOOR'S LOCK. THEY VERIFIED THE UNIT AND SAID THE SLIDING DOOR'S LOCK WERE OK, BUT THE ISSUE APPARENTLY WAS ON THE REAR DOOR. THE LOCK ON THE REAR DOOR WAS DEFECTIVE AND THERE WERE NO RECALLS FOR THAT LOCK. THE REPAIR SHOULD BE PAID ON OUR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257584September 24, 2019
AIR BAGS
CHECK AIR BAGS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11257724September 24, 2019
POWER TRAIN
HISTORY: PERIODICALLY OVER THE LIFE OF THE VEHICLE, WHEN I PUSH DOWN ON THE GAS PEDDLE THE CAR IS UNRESPONSIVE OR RESPONDS IN FITS AND STARTS. THIS IS USUALLY UPON STARTUP AFTER STOPPING AT A STOP SIGN OR LIGHT. BUT IT DID HAPPEN IN MAY OF 2019 AT 65MPH ON THE FREEWAY (GOING STRAIGHT), RESULTING IN SUDDEN DECELERATION. AS I MOVED OVER LANES TO GET TO THE SIDE OF THE ROAD, THERE WAS A SUDDEN JOLT AND THE CAR BEGAN FUNCTIONING NORMALLY. ON SUNDAY 9/22/19 AT 10AM I LEFT MY HOME WITH MY DAUGHTER TO GO TO THE MOVIES. LESS THAN 5 MINUTES FROM OUR HOME, IN OUR FLAT NEIGHBORHOOD GOING 25MPH, I STOPPED AT THE STOP SIGN THEN ATTEMPTED TO ACCELERATE THROUGH THE INTERSECTION. THE CAR WENT A FEW FEET INTO THE INTERSECTION AND THEN WOULDN'T MOVE, THE ENGINE MAKING A WHIRRING SOUND. IT WAS IN DRIVE. I TURNED ON THE HAZARD LIGHTS AND GENTLY ATTEMPTED TO PUSH THE GAS PEDDLE, FINALLY ABLE TO MOVE THROUGH THE INTERSECTION IN FITS AND STARTS (JOLTING) TO GET TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK, THEN NEUTRAL. PUSHED DOWN THE GAS IN NEUTRAL AND HEARD THE WHIRRING NOISE. IN DRIVE AND REVERSE, THE JOLTING CONTINUED. I WAS ABLE TO JOLT MY WAY HOME UNDER 10MPH. THE CAR WAS FINE WHEN IT WAS COASTING WITHOUT NEEDING POWER, JOLTING WHEN IT NEEDED POWER. BECAUSE THE CAR IS DANGEROUS, I HAD IT TOWED TO MAGNUSSEN'S TOYOTA, WHERE IT IS AS OF THIS WRITING. THIS IS A VERY DANGEROUS DEFECT AND NEEDS TO BE ADDRESSED AS IT SUDDEN DECELERATION IN AN INTERSECTION OR ON THE FREEWAY MAY RESULT IN DEATH. UPON INITIAL DRIVING, I WAS TOLD THE VEHICLE WAS OPERATING NORMAL. I AM WORRIED THEY WON'T FIX IT AND I WILL END UP WITH A VERY DANGEROUS ALMOST NEW CAR. PLEASE HELP, AND HELP FOR THE SAFETY OF OTHERS WITH THIS SAME DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257729September 24, 2019
SERVICE BRAKES, PARKING BRAKE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHEN THE IGNITION WAS STARTED, THE VEHICLE STARTED TO ACCELERATE AND MOVED FORWARD WITHOUT SHIFTING INTO DRIVE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND APPLIED THE EMERGENCY BRAKE, BUT BOTH FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 210,581.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257396September 23, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE TRACTION WARNING INDICATOR ILLUMINATED AND THE VEHICLE MADE A COMPLETE STOP. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE CONTACT CALLED LITHIA TOYOTA OF REDDING (LOCATED AT 250 E CYPRESS AVE, REDDING, CA 96002, (530) 605-2938) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257485September 23, 2019
AIR BAGS
AIR BAG LIGHT IS ON CHECK SYSTEM. PER THE DEALER. SPIRAL CABLE ISSUE WITH TOYOTA SIENNA 2012 AND PER THE DEALER THIS IS A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256542September 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN DRIVING UNDER NORMAL CONDITIONS THE VEHICLES' VSC WILL ENGAGE. THE DASHBOARD LIGHTS GO OFF, THERE IS A LOUD INTERIOR BEEPING SOUND, THE ABS ENGAGES, THE CAR SLOWS DOWN DRASTICALLY AT ONCE. THE ROADS ARE DRY. AT FIRST THIS HAPPENED WHILE DRIVING NORMAL SPEED EXITING OR ENTERING AN HWY OFF/ON RAMP. THEN HAPPENED YESTERDAY AS I WAS DRIVING ON NEIGHBORHOOD STREETS AT ABOUT 25-30 MPH. I COULD HEAR A RUBBING ON THE BACK TIRES AS IF THE BRAKES WERE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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