Toyota Sienna Complaints

9,048 consumer complaints on file.

#10088553August 25, 2004
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
PURCHASED TOYOTA CERTIFIED USED IN 2000. ABS PUMP FAILED WITHIN ONE MONTH. NOT PART OF POWER TRAIN, NOT COVERED UNDER WARRANTY. THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089628August 24, 2004
SEAT BELTS:REAR/OTHER
SEAT BELT ON PASSENGER'S SIDE GOT STUCK, IT DID NOT RETRACT OR EXTEND. DEALER REPAIRED IT AT LEAST 6 TIMES. MANUFACTURER RECOMMEND THEY GO TO ARBITRATION. *AK THE CONSUMER BELIEVES THE MANUFACTURER NEEDS TO REDESIGN THE SEAT BELT BECAUSE THE FIX ONLY ALLEVIATES THE PROBLEM TEMPORARILY. *NM EA05-010.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088276August 20, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
MY VAN HAD FIRST ENGINE OIL SLUDGE PROBLEM AT 32782 MILES IN MARCH 2003. FINALLY TOYOTA PAID THE REPAIR COST AFTER MANY PHONE CALLS. ONE YEAR LATER, ON JULY 5,2004, I FOUND THAT THERE IS NO ENGINE OIL LEFT AGAIN DURING THE MIDDLE OF OUR FAMILY VACATION TRIP (AT 46000 MILES). AND BLUE SMOKE COMES OUT FROM EXHAUST PIPE AGAIN. TOYOTA COULDN'T FIX THE PROBLEM BY CLEARING CHANGING SOME PARTS. I REQUEST TOYOTA REPLACE THE DEFECT ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086762August 13, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR FAILS TO RESPOND FOR 1-2 SECONDS IN AN EMERGENCY ACCELERATION SITUATION. WHEN ENTERING A ROAD FROM A STOP SIGN, I HESITATED THINKING THERE WAS NO ROOM. A VEHICLE LET ME IN. WHEN I HIT THE ACCELERATOR TO MAKE IT SAFELY, THE VEHICLE FAILED TO RESPOND FOR 1-2 SECONDS. THE CAR LETTING ME SLOWED DOWN TO LET ME IN, BUT NOT ENOUGH TO ALLOW FOR THIS DELAY AND HE NEARLY REAR-ENDED ME. IT WAS SCARY TO NOT HAVE THE CAR RESPOND. I HAVE SEEN MANY OTHER COMPLAINTS FILED ABOUT THIS AND THE DEALER RESPONSE ALWAYS SEEMS TO BE THAT THIS IS HOW THE ELECTRONIC THROTTLE CONTROL PERFORMS. I BELIEVE THIS NEEDS TO BE RECALLED SO THAT TOYOTA CAN MAKE THIS ELECTRONIC DEVICE RESPOND IMMEDIATELY AS OPPOSED TO TAKING 1-2 SECONDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086673August 12, 2004
POWER TRAIN
THIS IS AN ONGOING PROBLEM. ON OUR 2004 TOYOTA SIENNA VAN, THERE IS A "DEAD SPOT" WHEN ATTEMPTING TO ACCELERATE FROM A SLOW COASTING CONDITION. THE PROBLEM DOES NOT OCCUR WHEN STARTING FROM A COMPLETELY STOPPED CONDITION. HOWEVER, IF COASTING AT APPROXIMATELY 5 - 10 MPH, DEPRESSING THE ACCELERATOR PEDAL YIELDS NO RESPONSE. NATURALLY I TEND TO DEPRESS THE ACCELERATOR FURTHER TO OVERCOME WHATEVER INERTIA IS HAPPENING, AND WHEN THE ENGINE/DRIVETRAIN FINALLY RESPONDS (SOMETIMES SEVERAL SECONDS LATER) THERE IS A PRONOUNCED JERK AS EVERYTHING CATCHES. WE HAVE HAD A FEW SITUATIONS WHERE COMPETING TRAFFIC CONDITIONS WARRANTED FIRM ACCELERATION AND WERE AT THE MERCY OF OTHER DRIVERS WHEN OUR VEHICLE FAILED TO PERFORM. BEING IN A NORTHERN CLIMATE, I AM ALSO GREATLY CONCERNED THAT DURING ICY CONDITIONS, THE RESULTING "JERK" WHICH OCCURS FOLLOWING THE LAG WILL RESULT IN BREAKING TRACTION AND SUBSEQUENT SKIDDING. IT SHOULD BE EMPHASIZED THAT FAILURE TO ACCELERATE WHEN NECESSARY IS ARGUABLY JUST AS DANGEROUS AS FAILURE TO STOP, AND THE PROBLEM NEEDS CORRECTED. THUS FAR, OUR DEALERSHIP ACKNOWLEDGES THE PROBLEM AND CLAIMS THAT IT'S A "NORMAL" BEHAVIOR FOR THIS DRIVETRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086698August 12, 2004
STRUCTURE:BODY:DOOR
PASSENGER SIDE POWER DOOR STARTED OPENING AND SHUTTING BY ITSELF AFTER OPENING TO ALLOW CHILDREN TO ENTER VEHICLE. THE DOOR ATTEMPTED TO CLOSE AND DID NOT STOP, EVEN WHEN ENCOUNTERING THE BODY OF MY CHILD. FORTUNATELY HE WAS OUR OLDEST CHILD AND WAS ABLE TO MOVE QUICKLY ENOUGH TO ONLY BE BRUISED ON HIS SIDES. TURNED POWER OFF TO DOOR AND TRIED TO DETERMINE CAUSE. OPENED DOOR MANUALLY AND CLOSED AGAIN - DOOR WOULD NOT REOPEN MANUALLY, EVEN WITH SUBSTANTIAL FORCE. DEALERSHIP CLAIMS "NORMAL WEAR AND TEAR" AND WANTS $1200 TO REPAIR DAMAGE TO DOOR HINGE AND MOTOR ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10086567August 10, 2004
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:FILLING/CHARGING, FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES
I HAVE A 2001 TOYOTA SIENNA.. HAVING PROBLEMS WITH EVAP CONTROL SYSTEM. I CANNOT FILL UP THE GAS TANK CONTINOUSLY.. STOPS EVERY FEW SECONDS... SOMETIMES SPILLING GASOLINE..(STARTED AT ABOUT 46,000 MILES).. I PAID $98 DOLLARS TO A LOCAL TOYOTAL SERVICE CENTER TO HAVE IT CHECK. THEY SAID, MY VAN HAS A PROBLEM WITH THE "CHARCOAL CANNISTER" AND WOULD COST ME $500.00 DOLLARS TO REPLACE... I CALLED TOYOTA CUSTOMER SERVICE TO FIND OUT IF THEY WILL COVER THE COST OF THE REPLACEMENT SINCE THEY HAVE A SETTLEMENT ISSUE WITH EPA REGARDING THESE KIND OF PROBLEMS. I UNDERSTAND THEY HAVE A $20 MILLION DOLLAR SETTLEMENT W/ EPA FOR THESE KINDS OF VIOLATIONS.. BUT THEY COVER VEHICLES MANUFACTURED UP TO 1998 ONLY. THEY HAVE EXTENDED THE WARRANTIES FOR THESE VEHICLES TO 14 YEARS OR 150,000 MILES... IF THEY ARE COVERING VEHICLES MUCH OLDER THAN MINE, I THINK THAT THE WARRANTY FOR MY VEHICLE SHOULD ALSO BE EXTENDED BECAUSE IT HAS A PROBLEM RELATING TO THE EMISSIONS. ALSO, $500 DOLLARS IS TOO MUCH FOR A CHARCOAL CANNISTER REPLACEMENT.. I WOULD APPRECIATE IT VERY MUCH IF YOU CAN GET THIS ISSUE RESOLVE WITH TOYOTA. THEY CAN ALWAYS GET THE $500 FROM THE $20 MILLION SETTLEMENT THEY HAD AGREED W/ EPA. THANK YOU VERY MUCH, ESTEBAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086568August 10, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, STRUCTURE:BODY:DOOR
1998 TOYOTA SIENNA SLIDING DOOR ON LEFT AND RIGHT GET STUCK AND WILL NOT OPEN. IN CASE OF ACCIDENT OR FIRE MY GRANDCHILDREN WOULD NOT BE ABLE TO GET OUT. REAR DOOR HANDLE BROKE OFF IN MY HAND WHICH WOULD CREATE THE SAME HAZARD OF NOT BEING ABLE TO EXIT. I'VE HAD THIS PROBLEM SINCE I BOUGHT THE CAR, AND THEY HAVE NEVER BEEN ABLE TO FIX IT EVEN THOUGH THEY HAVE TRIED. THERE ARE MANY COMPLAINTS ABOUT THIIS VERY PROBLEM FROM SIENNA OWNERS. THIS WILL DEFINITELY COST SOMEONE'S LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086348August 7, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
MY WIFE WAS IN AN ACCIDENT WHILD DRIVING OUR NEW, 2004 (3400 MILES) TOYOTA SIENNA. WE BELEIVE THAT THE CAUSE OF THE ACCIDENT WAS ANTILOCK BRAKE FAILURE.*AK THE CAR WAS TRAVELING AT 15 MILES PER HOUR. SHE WENT FROM ACCELLERATOR TO BRAKES AND THE BRAKES NEVER APPLIED. SHE SLAMMED INTO THE CAR THAT WAS IN FRONT OF HER. WE HAVE TRIED REPEATIDLY TO CONTACT TOYOTA BUT THEY HAVE NEVER CALLED US. THE DEALER IS NOT PROVIDING US ANY ASSISTANCE AND ARE DISMISSING OUR ASSERTIONS AS REDICULOUS. PLEASE HELP US.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10087357August 6, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE EXPERIENCED BRAKE FAILURE WHEN DEPRESSED AT 15 MPH. CONSUMER'S VEHICLE STOPPED WHEN IT REAR ENDED ANOTHER VEHICLE. DEALERSHIP PERFORMED A DIAGNOSTIC TEST IN WHICH NO FAILURE WAS DETECTED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10086237August 5, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SLIDING DOORS STICK AND/OR JAM. RIGHT SIDE DOOR HANDLE HAS FALLEN OFF CAUSING NO ENTRY/EXIT CAPABILITIES FROM RIGHT SIDE OF VEHICLE. LEFT DOOR STILL JAMS/STICK CAUSING EXITING FROM DRIVERS DOOR OR BACK HATCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086149August 4, 2004
ELECTRICAL SYSTEM
2004 TOYOTA SIENNA CE -- WHEN THE AIR CONDITIONING IS ON FOR A WHILE, THE INTAKE BUTTON LIGHT IS AUTOMATICALLY ON AND THE COOL AIR FROM THE AIR CONDITIONING IS GETTING WARM . I THINK IT STARTS THE RECIRCULATION OF INTERIOR AIR AND THE COMPRESSOR IS AUTOMATICALLY OFF. THE PROBLEM IS THAT THE AIR GETTING WARMER AND THE COMPRESSOR IS STILL NOT ON AND I FEEL LIKE NO COOL AIR CONDITIONING AT ALL. AND TH INTAKE BUTTON CANNOT BE MANUALLY OFF WHEN IT IS ON AUTOMATICALLY. *MI. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087193August 4, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN ON AN INCLINE AUTOMATIC SLIDING DOOR CLOSES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086084August 3, 2004
TIRES:TREAD/BELT
ON MAY 24, 2004, MY WIFE WAS DRIVING OUR TOYOTA SIENNA VAN NORTH ON I-35 IN OKLAHOMA AT HIGHWAY SPEED WHEN THE FRONT DRIVER SIDE TIRE BLEW OUT AND THE TREAD SEPARATED. THE TIRE WAS REPLACED BY THE DEALER AND ALL OTHER TIRES CHECKED FOR WEAR. ON JULY 17, 2004 I WAS DRIVING THE SAME VAN ON I-44 IN OKLAHOMA AT HIGHWAY SPEED WHEN THE DRIVER SIDE REAR TIRE'S TREAD SEPARATED AND WENT FLAT. THERE WAS NO ROAD HAZARD ENCOUNTERED AT ETIHER EVENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083181August 2, 2004
VEHICLE SPEED CONTROL
WHILE PARKING, ACCELERATING NO MORE THAN 5 MPH VEHICLE SURGED FORWARD. ALTHOUGH I WAS APPLYING THE BRAKE, THE CAR WOULD NOT STOP UNTIL IT RAN INTO A TREE TRUNK. I WILL BE MAKING AN APPOINTMENT WITH OAKBROOK TOYOTA IN WESTMONT, IL TO REPLACE THE BROKEN FOGLIGHT THAT OCCURRED DURING THE COLLISON AS WELL AS RESEARCH THE PROBLEM AND HOPEFULLY APPLY A FIX.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10083101August 1, 2004
SEATS:MID/REAR ASSEMBLY
WE HAVE A 2002 TOYOTA SIENNA THAT WE BOUGHT NEW FROM GROSSINGER TOYOTA ON 12/24/01. HAS A 3 YEAR, 36,000 MILE BUMPER-TO-BUMPER WARRANTY. WE WENT TO REMOVE THE 2 REAR SEATS TO CREATE MORE ROOM TO CARRY ITEMS. THE REAR DRIVER'S SIDE CAME OUT WITH NO PROBLEM. THE REAR PASENGER SIDE WOULD NOT DISENGAGE. WE BROUGHT IT INTO GROSSINGER TOYOTA TODAY. THREE TECHNICIANS AND A MANAGER LATER, THEY TOLD US WE BROKE IT. WE TOLD THEM THAT WHEN WE COULDN'T REMOVE IT, WE BROUGHT IT IN TO THEM SO WE WOULDN'T CREATE ANY PROBLEMS. IT WAS THEN THAT THE MANAGER SAID THEY WOULD CONTACT TOYOTA TOMORROW TO SEE IF IT WOULD BE REPLACED UNDER WARRANTY. WE COULDN'T UNDERSTAND HOW IT WOULDN'T BE COVERED UNDER WARRANTY, AS THIS IS TOYOTA'S PROBLEM. THIS IS ALSO WHEN HE TOLD US THEY HAVE HAD OTHER COMPLAINTS ABOUT THE EXACT SAME PROBLEM. DEALER IS GROSSINGER TOYOTA,6747 N. LINCOLN AVE. LINCOLNWOOD, IL 60645 847.675.7100. MANAGER IS NAMED STEVE. WE ARE NOW WAITING TO HEAR BACK FROM GROSSINGER TO SEE WHAT WILL HAPPEN. WE ARE EXTREMELY UNHAPPY WITH GROSSINGER ALL TOGETHER, AS WHENEVER WE BRING IN AN ITEM UNDER WARRANTY, THEY SAY THERE IS NOTHING WRONG, YET THEY FIND A LIST OF ITEMS TO BE SERVICED, ALL WHICH REQUIRE A CHARGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083121August 1, 2004
VEHICLE SPEED CONTROL
I NOTICED AN ARTICLE RECENTLY ABOUT A PROBE INTO TOYOTA'S (CAMRY AND LEXUS) THAT SURGE. MY 2004 TOYOTA SIENNA SURGES FORWARD WHEN BRAKING AND THOUGH IT DOES NOT DO THIS CONSISTENTLY, IT HAPPENS EVERY SO OFTEN AND COULD POTENTIALLY CAUSE AN ACCIDENT. I HAVE REPORTED THIS TO THE DEALER AND THEY HAVE EXAMINED THE VEHICLE AND SAID THAT THERE IS NOTHING WRONG. MY PERSONAL EXPERIENCE WITH THE ELECTRONIC THROTTLE CONTROL IS THAT NOT ONLY DOES IT SURGE WHEN BRAKING, THERE IS ALSO A DELAY IN THE SIGNAL WHEN ACCELERATING THAT EITHER CAUSES AN UNSAFE DELAY IN ENTERING INTO TRAFFIC AND CAN ALSO CAUSE THE VEHICLE TO "PEEL OUT" FROM A STOPPED POSITION. I BASICALLY FEEL UNSAFE IN THIS VEHICLE, YET MY CONCERNS VOICED TO THE DEALER HAVE BEEN DISMISSED. THIS DEFECT NEEDS TO BE SERIOUSLY MONITORED IN SIENNAS AS WELL AS OTHER TOYOTAS WITH THE ELECTRONIC THROTTLE CONTROL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083008July 30, 2004
STEERING
AT 13K00MILES, OWNER NOTICED EXCESSIVE TIRE WEAR TO OUTSIDE EDGES OF BOTH STEER TIRES. TOOK TO SELLING DEALER TO HAVE ALIGNMENT CHECKED AND TIRES ROTATED. TOE IN WAS OUTSIDE SPECIFICATION. DEALER CORRECTED ALIGNMENT AND AGREED TO REPLACE 1 WORN TIRE. OWNER REPLACED OTHER AT HIS EXPENSE. AT 22K MILES, SAME TYPE OF TIRE WEAR APPARENT ON STEER TIRES AGAIN. OWNER CONTACTS TOYOTA CUSTOMER SERVICE TO COMPLAIN. TOYOTA AGREES TO REPLACE 1 WORN TIRE AND OWNER TO REPLACE THE OTHER. OWNER NOT SATISFIED WITH DECISION. VEHICLE IS OBVIOUSLY CAUSING ABNORMAL WEAR TO TIRES. AT THIS RATE, OWNER WILL BE REQUIRED TO REPLACE ALL 4 TIRES EVERY YEAR DUE TO A PROBLEM WITH THE VEHICLE. TOYOTA NOT STANDING BEHIND THEIR PRODUCT, ONLY THEIR CHECKBOOK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083013July 30, 2004
STRUCTURE:BODY:DOOR
WHEN OUR VEHICLE WAS JUST PURCHASED, WE HAD BROUGHT IT HOME AND WAS SHOWING IT TO FAMILY WHEN OUR 2-YEAR OLD SON PULLED ON THE SLIDING DOOR HANDLE, AND THE DOOR BEGAN TO OPEN (WE THOUGHT THE CHILD LOCKS WERE ON, BUT THIS WAS NOT THE CASE). HE WAS SURPRISED AND WAS AFRAID OF FALLING OUT OF THE VAN, SO HE JUST HELD ONTO THE HANDLE. AS THE DOOR WAS OPENING, HIS HEAD THEN WAS DRAGGED BETWEEN THE SLIDING DOOR AND THE SIDE OF THE VAN. BUT THE VAN DOOR DID NOT STOP OPENING. IT JUST CONTINUED OPENING, EXERTING EVEN MORE FORCE ON OUR SON'S HEAD. FORTUNATELY WE WERE ABLE TO GRAB THE DOOR AND FORCEFULLY PULL IT BACK CLOSED BEFORE OUR SON WAS HORRIBLY INJURED. WE WERE UNDER THE ASSUMPTION THAT THE SAFETY FEATURE OF THE SLIDING DOORS WOULD HAVE STOPPED THE DOOR FROM OPENING WHEN IT FELT RESISTANCE, BUT THAT WAS OBVIOUSLY NOT THE CASE. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10082915July 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE APPROACHING A LEFT HAND TURN OFF A 4 LANE UNDIVIDED HIGHWAY I SAW A VEHICLE APPROACHING IN THE MIDDLE MOST LANE WITH ITS LEFT TURN SIGNAL ON WHICH I INTERPRETED AS A SIGN THAT THE VEHICLE WAS GOING TO MAKE A LEFT TURN WHERE I WAS ALSO TURNING. BUT IT TURNED OUT THE TURN SIGNAL MUST HAVE JUST BEEN FORGOTTEN ABOUT AND THE VEHICLE WAS INTENDING TO CONTINUE TRAVELLING STRAIGHT. BY THIS TIME I HAD ALREADY STARTED MY TURN AND WAS IN THE PATH OF THE ONCOMING VEHICLE. WHEN I REALIZED THAT THE VEHICLE WAS NOT GOING TO TURN I FLOORED THE ACCELERATOR TO GET OUT OF ITS WAY. THE SIENNA SEEMED TO SLOW DOWN VIOLENTLY AS ALL PASSENGERS IN MY SIENNA LURCHED FORWARD, AND THEN THE TRANSMISSION FINALLY SEEMED TO KICK IN AFTER WHAT SEEMED LIKE A COUPLE OF SECONDS OF SITTING HELPLESSLY IN THE PATH OF THE ONCOMING VEHICLE, WHICH HAD TO SLAM ON ITS BRAKES TO AVOID COLLIDING WITH US. THIS ACCELERATION HESITATION COULD HAVE BEEN MUCH MORE DANGEROUS IF THE OTHER DRIVER HAD NOT BEEN DRIVING DEFENSIVELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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