Toyota Sienna Complaints

9,048 consumer complaints on file.

#10195601July 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR POWER REAR LIFTGATE DID NOT STAY OPEN. IT SLAMMED CLOSE EVERY TIME IT WAS OPENED. THIS HAS TWICE CAUSED UNSUSPECTING VEHICLE OPERATORS TO BE STRUCK, ONCE IN THE HEAD AND ONCE IN THE BACK. *AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10195651July 9, 2007
TIRES:SIDEWALL
I PURCHASED COOPER LIFE LINER TOURING TIRES FROM KAUFFMAN TIRE. WITHIN 2 WEEKS OF PURCHASE, ONE OF THE TIRES DEVELOPED A LARGE BUBBLE ON THE SIDEWALL. KAUFFMAN STAFF TOLD ME THIS TYPE OF BUBBLE WAS A RESULT OF "HITTING A CURB OR OTHER OBJECT." I KNEW I HAD NOT HIT ANYTHING. THEY REPLACED THE TIRE WITH THE SAME BRAND & MODEL. AS TIME WENT BY, I HAD CHRONIC PROBLEMS WITH MY VEHICLE PULLING TO THE RIGHT. I VISITED KAUFFMAN SEVERAL TIMES. THEY ADJUSTED MY ALIGNMENT AND CHECKED MY TIRE PRESSURE ON SEVERAL OCCASIONS, TO NO AVAIL. TUESDAY, JULY 3, 2007, I STOPPED BY KAUFFMAN AND TOLD THEM THERE WAS APPARENTLY AN UNDERLYING PROBLEM THAT CAUSED MY VAN TO PULL SO SEVERELY THAT I HAD TO STRUGGLE TO KEEP IN MY LANE. I REQUESTED THAT THEY DO AN IN-DEPTH CHECK TO DETERMINE THE PROBLEM. THEY FOUND THAT 3 OF THE 4 COOPER LIFE LINER TOURING TIRES WERE DEFECTIVE, ONE HAD A BUBBLE IN THE SIDEWALL. KAUFFMAN EMPLOYEE AGAIN TOLD ME THAT THIS TYPE OF PROBLEM WAS CAUSED BY STRIKING A CURB OR OTHER OBJECT. AGAIN, I KNEW I HAD NOT HIT THE TIRE ON ANYTHING. KAUFFMAN EMPLOYEES REPLACED THE TIRES WITH 3 NEW COOPER LIFE LINER TOURING TIRES. ON JULY 6, 2007, ONE OF THE NEW TIRES DEVELOPED A HUGE BUBBLE IN THE SIDEWALL AND LEFT ME STRANDED ON THE SIDE OF I-20 IN ALABAMA. AN INTERNET SEARCH LED ME TO YOUR WEBSITE, WHERE I FOUND THAT THE TIRES KAUFFMAN PUT ON MY VEHICLE IN 2007 WERE RECALLED IN 2006. I FEAR SOMEONE MAY BE INJURED OR KILLED BY THESE FAILING COOPER TIRES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195874July 5, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
SLIDING DOOR LATCHES GET STUCK SOMETIMES IN THE OPEN AND SOMETIMES IN THE CLOSED POSITION. WHEN DOORS ARE CLOSED WE ARE UNABLE TO PUSH THE BUTTON INSIDE OR USE THE OUTSIDE HANDLE TO RELEASE THE LATCH AND OPEN THE DOOR. IF THE DOOR IS OPEN WHEN THIS HAPPENS WE ARE THEN UNABLE TO CLOSE THE DOOR AS IT WILL NOT LATCH. WHEN THE DOOR REMAINS OPEN THIS IS AN OBVIOUS SAFETY ISSUE AND THE VAN IS UNDRIVEABLE AS DOING SO WOULD PUT THE PASSENGERS AT RISK. WHEN THE DOOR IS STUCK IN A CLOSE POSITION IT MAKES EXITING THE VEHICLE DIFFICULT WHICH WOULD BE A SAFETY ISSUE IF THERE WERE AN EMERGENCY AND A QUICK EXIT WERE NECESSARY. IT ALSO MAKES IT EXTREMELY DIFFICULT TO FASTEN OR RELEASE A CHILD FROM A SAFETY SEAT LOCATED IN THE BACK 2 ROWS OF SEATS. THE BACK HATCH LATCH HAS ALSO BROKEN. A LIGHT SQUEEZE OF THE HANDLE WHILE TRYING TO OPEN THE HATCH CAUSED SOMETHING TO SNAP (A SMALL PLASTIC PIECE FELL OUT) AND SINCE THIS IS THE ONE AND ONLY HANDLE/LATCH TO OPEN THE HATCH I AM NO LONGER ABLE TO USE THE HATCH NOR OPEN IT TO SEE WHAT PART NEEDS TO BE REPLACED. THE TWO SIDE DOORS WORK OCCASIONALLY BUT THE BACK HATCH IS NOW COMPLETELY UNUSABLE. SIMPLY PUT I HAVE HAD 3 OUT OF MY FIVE DOORS FAIL WITHIN A MONTH WHICH I FIND ABSURD. PLEASE NOTE THE VEHICLE IS IN GOOD SHAPE OTHERWISE AND HAS NEVER BEEN IN AN ACCIDENT. 2001 TOYOTA SIENNA LE/XLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195406July 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE REAR LIFTGATE, THE CONTACT NOTICED THAT THE STRUTS HAD FAILED. AS A RESULT OF THE FAILURE, THE LIFTGATE BECAME VERY HEAVY AND DIFFICULT TO OPEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT HE HAD TO REPLACE BOTH DOOR STRUTS. THE CURRENT AND FAILURE MILEAGES WERE 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195157July 2, 2007
TIRES:TEMPORARY/EMERGENCY SPARE TIRE, TIRES:SIDEWALL
PURCHASED 2005 TOYOTA SIENNA WITH FIRESTONE COMPACT SPARE IN NOVEMBER 2005. IN JUNE 2006, USED SPARE FOR ABOUT 8 MILES AND NOTED SEVERE CRACKING ON SPARE. FIRESTONE REPLACED AFTER TWO - THREE WEEKS DELAY DUE TO OUT OF STOCK. REPLACEMENT SPARE WAS MOUNTED JULY 7, 2006. IN JUNE 2007, I WAS PLANNING ROAD TRIP, SO I CHECKED SPARE. ONCE AGAIN, NOTED CRACKING ON SPARE. THIS TIRE WAS UNDER A YEAR OLD AND HAS NEVER BEEN USED ON THE ROAD. ONE FAILURE IS BAD LUCK, BUT TWO FAILURES LEAD ME TO BELIEVE THAT TIRE AND/OR MOUNT DESIGN ON THIS VEHICLE CAUSING PREMATURE FAILURE. OBVIOUSLY, I AM CONCERNED ABOUT SAFETY AND LONG TERM RELIABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195061July 1, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
MY 2004 TOYOTA SIENNA REAR LIFTGATE FAILED NUMEROUS TIMES - INCLUDING FALLING WITHOUT WARNING ON MY 5 YEAR OLD DAUGHTER - SHE WAS NOT HURT THANKFULLY. NO WARNING - THE GATE WOULD JUST START TO FALL. IT DID NOT MATTER IF IT WAS IN "POWER LIFT MODE" OR MANUAL. I TOOK THE VAN TO TOYOTA, HOPING THEY WOULD FIX THE PROBLEM. THEY SAID SINCE I HAVE 60K MILES IT IS OUT OF WARRANTY. I TOOK THE VAN TO MY MECHANIC AND HE REPLACED THE STRUTS WITH OTHERS, THAT DO NOT ALLOW ME TO USE THE POWER OPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195097July 1, 2007
ENGINE AND ENGINE COOLING
DRIVING ABOUT 15 MPH THROUGH PARKING LOT...AN ALARM SOUNDED FOLLOWED BY A "LOUD NOISE" FROM THE REAR. THIS WAS FOLLOWED BY THE CAR BRAKING AND PULLING TO THE RIGHT. ENGINE DID NOT STOP. THE CAR WOULD ONLY CRAWL WHEN ATTEMPTS WERE MADE TO DRIVE IT. ANY FASTER THAN 2-5 MPH CAUSED REPEAT OF THE EVENT. NO INFORMATION LIGHTS WERE ACTIVATED ON THE DASHBOARD. CAR WAS TAKEN BY FLATBED TO TOYOTA DEALERSHIP. ACCESS TO THE ONBOARD COMPUTER BY THE SERVICE PEOPLE AT DEALER DID NOT REVEAL ANY FAULTS. AN ATTEMPTED SOLUTION WAS TO REPROGRAM THE ABS MODULE. THIS DID NOT RESOLVE THE PROBLEM. AT THIS TIME, THE CAR REMAINS AT THE DEALERSHIP. REPORT FILED WITH TOYOTA REGIONAL BY BOTH DEALER AND MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195040June 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
ON 6/29/07 I OPENED THE BACK DOOR OF MY 2004 TOYOTA SIENNA TO PUT THE STROLLER IN. WHILE I PUT THE STROLLER IN, THE BACK DOOR SUDDENLY COME DOWN AND HIT MY HEAD. I TRY TO OPEN IT AGAIN BUT IT WON'T STAY OPEN AND KEEP FALLING BACK DOWN. I CALL TOYOTA DEALER AND ASK THEM ABOUT THE PROBLEM. THEY TOLD ME THAT I MAY NEED TO REPLACE THE BACK DOOR SHOCK. I ASKED THEM IF IT IS STILL UNDER WARRANTY AND THEY TOLD ME THAT IT IS NOT BECAUSE MY VEHICLE IS 38,000 MILES AND MORE THAN 3 YEARS. I BELIEVE THIS IS A SAFETY ISSUE AND IT CAN CAUSE SERIOUS INJURY. I BELIEVE TOYOTA SHOULD RECALL AND FIX THIS PROBLEM FREE OF CHARGE. THEY TOLD ME IT WILL COST ME $270 TO FIX THEM AND I MAKE APPOINTMENT WITH THEM FOR REPAIR NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10194937June 29, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
FAILURE OF GAS STRUTS ON LIFTGATE OF 2004 TOYOTA SIENNA RESULTED IN LIFTGATE NOT FULLY OPENING AND PROCEEDING TO CLOSE , MOTOR-DRIVEN), IMMEDIATELY UPON REACHING THE END OF TRAVEL OF THE POWERED OPENING. FIRST OCCURRENCE APPROXIMATELY 3 WEEKS AGO, NOW OCCURS CONTINUOUSLY. LIFTGATE MUST BE HELD OR PROPPED OPEN. NO INJURIES TO-DATE. HOWEVER, SEVERAL NEAR-MISSES , BUMPING HEAD/SHOULDER INTO GATE AS IT IS AUTOMATICALLY CLOSING, HAVE OCCURRED. SO FAR, NO REPAIR HAS BEEN MADE. AWAITING RESOLUTION BY DEALER. DEFECTIVE STRUTS WERE STILL INSTALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194963June 29, 2007
LATCHES/LOCKS/LINKAGES
BROKEN WELDS IN DOOR ON DOOR STOP ON 2004 TOYOTA SIENNA. THIS IS A KNOW DEFECT THAT NEEDS TO BE COVERED UNDER A RECALL. I KNOW OF 35 OTHER VANS WITH THE SAME PROBLEM. IT IS HIT OR MISS IF THEY WILL FIX THIS UNDER WARRANTY. THIS WILL BECOME A SAFETY ISSUE WHEN THE BRAKES AR EINVOLVED. TOYOTA CUSTOMER CARE HAS REFUSED TO TAKE COMPLAINTS ON THE PROBLEM. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194975June 29, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DRIVER'S DOOR DETENT WELD FAILURE. I HAVE AN '04 TOYOTA SIENNA THAT ON THE DRIVER'S SIDE DOOR USES A DETENT STRAP TO HOLD THE DOOR OPEN AT CERTAIN POINTS. WHERE THE STRAP IS HELD AT, ON THE DOOR, THERE ARE TWO SPOT WELDS THAT ATTACH THE BRACKET TO THE DOOR. THE STRAP IS BOLTED TO THE BRACKET. THE PROBLEM SEEMS TO BE THAT TWO SPOT WELDS ARE NOT STRONG ENOUGH TO HOLD THIS BRACKET. AFTER I FOUND OUT THERE WAS A PROBLEM WITH THE DOOR, I CONTACTED MY LOCAL TOYOTA DEALER, AND THE SERVICE PERSON WAS WARE OF THIS CONDITION . THEY SAID IT WOULD HAVE TO BE SENT OUT TO A BODY SHOP TO BE REPAIRED. AFTER DISCUSSING IT WITH THIS PERSON AND THE SERVICE MANAGER THE DEALERSHIPS POSITION WAS THAT IT WAS OUT OF WARRANTY AND THAT THERE WERE NO RECALLS ON IT AT THIS TIME. I CHECKED A WEBSITE FOR TOYOTA SIENNA VANS AND FOUND THAT THIS PROBLEM WAS BIGGER THAN THE DEALER WANTED TO ADMIT, AND THOUSANDS OF THESE DOOR WELDS FAILED. ONE PERSON POSTED THAT A LOCAL BODY SHOP WAS REPLACING 7 DOORS A WEEK ON AVERAGE. I CALLED THE DEALER THAT I BOUGHT THE VAN FROM AND WITHOUT EVEN SEEING IT THEY KNEW OF THE PROBLEM AND SAID THAT THEY WILL TAKE CARE OF IT UNDER WARRANTY. THEY CLAIMED THAT TOYOTA WAS WORKING WITH THEM TO TAKE CARE OFF THE PROBLEM. SO, I WANT TO KNOW WHAT IT TAKES TO MAKE THIS OR ANYTHING A"RECALL. IS IT UP TO THE MANUFACTURER TO DECIDE OR JUST NUMBER OF COMPLAINTS. I URGE ANYONE WHO HAS A PROBLEM LIKE THIS, EVEN IF IT WAS TAKEN CARE OF UNDER WARRANTY, TO CALL TOYOTA CONSUMER AFFAIRS AND LET THEM KNOW ABOUT IT. THE PHONE NUMBER IS 800-331-4331. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194736June 27, 2007
FUEL SYSTEM, GASOLINE:DELIVERY
TOYOTA SIENNA ADVERTISES MPG AVE OF 18 AND I HAVE ONLY RECIEVED 14MPG WITH MINE. THIS IS FALSE ADVERTISING AND COSTS CONSUMERS $100'S OF EXTRA DOLLARS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194260June 26, 2007
TIRES:TREAD/BELT
ALL FOUR TIRES ON 2006 TOYOTA SIENNA WERE RENDERED INOPERABLE DUE TO EXCESSIVE WEAR ON INSIDE. VEHICLE ONLY HAD APPROXIMATELY 15000 MILES AUTO SHOP , HOGAN & SONS, 540-338-7005, NOTED SIMILAR INCIDENT WITH 2007 TOYOTA SIENNA WITH ONLY 7000 MILEAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194174June 25, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2004 TOYOTA SIENNA I BOUGHT NEW THAT HAS HAD TO HAVE THE BRAKE PADS REPLACED 3 TIMES IN 62,000 MILES. THE LAST 2 SETS ONLY LASTED 17,000, BUT THE FACTORY ONES LASTED 27,000. IT' WAS WORN OUT ROTORS, AND HAD TO REPLACE THOSE TWICE. IT WA SBECOMING VERY EXPENSIVE, AND SEEMED TO BE A PRODUCT DEFAULT. NO OTHER MINI VAN I DROVE HAD ANYTHING LIKE THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194194June 25, 2007
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
SIENNA 2004 AWD, PULLING TO THE RIGHT, UNRELIABLE RUN-FLAT TIRES- NEEDS REPLACEMENT ALMOST EVERY 12,000 MILES. I JUST HAD IT REPLACE LAST YEAR 2006 AS SPONSORED BY TOYOTA BECAUSE THEY SAID ORIGINAL TIRES WERE DEFECTIVE. NOW I AM HAVING PROBLEMS, GRINDING NOISE WHILE TURNING RIGHT, AND WAS INFORMED THAT ALL THE TIRES NEED TO BE REPLACED AFTER AT APPROXIMATELY 12,000 MILES , ODOMETER SHOWED APPROX 25,000 MILES, BECAUSE OF UNEVEN WEAR MOSTLY LEFT FRONT OUTSIDE PART OF THE TIRE. DEALER SAID BECAUSE I HAVE BEEN RUNNING ON LOW PRESSURE AND WAS PROBABLY MAKING A LOT OF RIGHT TURNS. IF I MAKE A RIGHT TURN I WOULD MAKE AN EQUAL AMOUNT OF LEFT TURNS. THE VAN WAS EQUIPPED WITH LOW PRESURE MONITORING SENSOR, ONE OF THE REASONS I PURCHASED IT WHICH DID NOT GO OFF. *AK TOYOTA REFUSES TO HELP WITH ALL THE TIRE PROBLEM AND DEALER IS PLAYING DUMB TO THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193708June 19, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR LIFTGATE ON THE TOYOTA SIENNA DOES NOT HOLD AND WILL NOT STAY UP. THIS CREATES A SERIUS HAZARD, ESPECIALLY WHEN CHILDREN ARE NEARBY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193742June 19, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTS TO ADD FUEL TO THE VEHICLE, THE GAS PUMP WOULD CLICK AS IF THE TANK WAS FULL. HOWEVER, THE VEHICLE'S FUEL GAUGE INDICATED THAT THE TANK WAS EMPTY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY CHANGED THE CHARCOAL FILTER. THE FAILURE CONTINUED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT REPAIR SHOP WHO WAS ABLE TO REPAIR THE FAILURE. THE SHOP REPLACED THE FUEL ROLLOVER VALVE. THE CONTACT STATED THAT SIX MONTHS LATER, THE FAILURE RECURRED. THE CURRENT AND FAILURE MILEAGES WERE 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193313June 14, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE REAR HATCH HANDLE JUST SNAPPED IN MY HAND AS I TRIED TO OPEN THE HATCH. DEALER INITIALLY ESTIMATED REPAIR COSTS AT $350-$600 BECAUSE THEY HAD TO "BREAK INTO THE CAR." ACTUAL REPAIR COST WAS $250 FOR A POORLY DESIGNED PART. MECHANIC TOLD ME THE DESIGN AND PLACEMENT OF THE HATCH HANDLE IS SUBJECT TO CONSTANT EXHAUST FUMES FROM THE REAR OF THE CAR, WEAKENING THE PLASTIC HANDLE. NO INSIDE HATCH RELEASE IS AVAILABLE MAKING THIS A SAFETY ISSUE IN THE EVENT THE SIDE DOORS ARE DAMAGED IN AN ACCIDENT. POOR ENGINEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193355June 14, 2007
TIRES
PREMATURE TIRE WEAR WITH RUN-FLAT TIRES. TIRES REPLACED AFTER 17,000 MILES ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192998June 12, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I'VE SEEN OTHER COMPLAINTS ABOUT THE TRANSMISSION BEING HESITANT AND THE CAR SURGING AND SLOWING UNEXPECTEDLY. I'VE HAD THESE PROBLEMS, TOO. THE DEALERSHIP TOLD ME I NEEDED A FLASH TO THE COMPUTER THAT WOULD GIVE THE CAR A SHIFT ENHANCEMENT. THEY SAID IT WASN'T PART OF THE POWERTRAIN WARRANTY, BUT THEN AGREED TO DO IT FOR THE $45 I INITIALLY PAID THEM TO LOOK THE CAR OVER. IT SHIFTS MORE AGGRESSIVELY NOW, BUT IT STILL SEEMS TO SLOW AND SURGE UNEXPECTEDLY AND FAILS TO DOWNSHIFT FOR ACCELERATION AT TIMES. TODAY WAS MY FIRST DANGEROUS SITUATION IN WHICH I MADE A LEFT HAND TURN RIGHT BEFORE A CURVE IN THE ROAD. JUST AS I WAS BEGINNING MY TURN A CAR APPEARED AND I HAD TO STEP HARD ON THE ACCELERATOR. THE CAR DID NOT RESPOND AS QUICKLY AS IT SHOULD HAVE, BUT I DID MANAGE TO MAKE IT ACROSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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