Toyota Sienna Complaints

9,048 consumer complaints on file.

#10208637November 11, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE REAR HATCH OPENS FINE BUT STARTS CLOSING AUTOMATICALLY (IT IS ELECTRIC) A FEW SECONDS AFTER IT OPENS ALL THE WAY WHEN COLD EVEN WHEN NO BUTTONS NOR THE DOOR ARE TOUCHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208565November 10, 2007
EXTERIOR LIGHTING:HEADLIGHTS, STRUCTURE
HEADLIGHT, HID, PASSENGER SIDE. LENS FILLED WITH WATER (CONDENSATION?) AND WOULD NOT DRY. WATER WOULD ACTUALLY STREAM DOWN THE INSIDE OF THE LENS. SOON MY HID BULB STOPPED WORKING. DEALER WANTED $350.00 FOR A NEW BULB. I TOLD THE DEALER I HAD SWITCHED THE DRIVER AND PASSENGER BULBS AND THEY BOTH WORKED ON THE DRIVER SIDE AND NEITHER WORKED ON PASSENGER SIDE. DEALER THEN QUOTED $1,000 FOR NEW HEADLIGHT ASSEMBLY. DEALER TOLD ME THE WATER IN THE PASSENGER SIDE LENS WAS NORMAL BUT HAD NO EXPLANATION FOR WHY THE DRIVER SIDE WAS DRY. I DID AN INTERNET SEARCH AND ALSO CHECKED SIENNACLUB.ORG AND FOUND VERY MANY COMPLAINTS ABOUT WET PASSENGER SIDE LENSES AND PASSENGER SIDE FAILED HID BULBS. BY THE WAY, I BOUGHT A NEW SYLVANIA HID BULB, NEW IN THE BOX ON E-BAY FOR $45.00 (DEALER WANTED $350.00 FOR THE BULB!) TOYOTA CARE DENIED MY REQUEST FOR NO-CHARGE REPLACEMENT OF THE PASSENGER SIDE HEADLIGHT LENS ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208566November 10, 2007
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
OUR 2004 TOYOTA SIENNA XLE REAR DOOR DOES NOT STAY UP. IT RISES AUTOMATICALLY, HOLDS FOR A SECOND OR SO AND THEN STARTS CLOSING. IT TAKES A LOT OF FORCE TO STOP. IT HAS BEEN DOING IT FAIRLY CONSISTENTLY LATELY. THE FIRST OMINOUS SIGN WAS IN THE SUMMER WHEN IT WAS NOT OPENING AS HIGH AS IT USED TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208112November 7, 2007
SEAT BELTS:FRONT, SEAT BELTS:FRONT:RETRACTOR
DRIVER SEAT BELT FAILS TO RETRACT AS THE STRAP GETS CAUGHT IN THE OPENING WHERE IT RETRACTS. IT DID THIS ON RARE OCCASION UNDER WARRANTY BUT NOW DOES IT CONSTANTLY. THERE FORE THE SEAT BELT IS VERY LOOSE AND DOES NOT RESTRAIN THE OCCUPANT. THE REAR BELTS WERE RECALLED FOR THIS TYPE OF DEFECT AND WERE WORKING FINE AT THE TIME OF THE RECALL. THIS PROBLEM HAS BEEN IGNORED BY THE DEALER UNDER WARRANTY AND NOW THEY SIMPLY WORK IT FREE WHEN WE BRING IT IN, DESPITE US TELLING THEM THAT IT RECURS DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208069November 6, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
BACK LIFTGATE WON'T STAY UP. WHEN THE BACK HATCH IS OPENED, IT CLOSES IMMEDIATELY (QUICKLY). IT IS DANGEROUS FOR MY WIFE & CHILDREN AS IT COMES DOWN AS SOON AS IT'S OPENED. I'M AFRAID SOMEONE WILL GET HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207894November 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
SINCE I BOUGHT IT, MY 2004 SIENNA BACK DOOR WON'T LIFT UP EASILY. I NEED TO LIFT IT UP. I NEED TO PULL HARD TO GET IT DOWN AND CLOSE. RIGHT AFTER 3 YEARS OF STRUGGLE, ONE OF THE AIR STRUT FAILED. IT WON'T GO IN AND THE ROD WAS BENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207855November 4, 2007
STRUCTURE:BODY:TAILGATE
2004 TOYOTA SIENNA OPENED BACK DOOR DROPPED UNEXPECTEDLY CAUSING MINOR HEAD INJURY AND PROPERTY DAMAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207681November 1, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I HAVE A2004 SIENNA XLE. LAST SUNDAY OCTOBER 28,2007 THE LIFT BACK DOOR WHEN OPENED (POWERED ) AND REACH IT'S HIGHEST POINT WHEN ALL OF A SUDDEN IT JERKED DOWNWARDS FORCEFULLY ND HIT MY HUSBAND(-TRYING TO PUT GROCERY). IT SHOULD HAVE STAYED UP. THE MILEAGE IS JUST 17,000+ EVEN THOUGH IT WAS BOUGHT JULY 2004. IT HAS SINCE NEVER WORKED. IT DOES OPEN BUT JERKS BACK DOWN AGAIN WHEN IT REACHED THE TOP. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10207499October 31, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WE HAVE A SIENNA 2004 LIMITED. BUT RECENTLY THE REAR DOOR CLOSED IT ITSELF AND HURT MY DAUGHTER AND SON. THE PROBLEM IS A SERIOUS THREAT TO SAFETY OF KID AND PLEASE MAKE A RECORD OF THIS PROBLEM. WE HOPE YOU MAY HELP TO FIND A SOLUTION TO THIS PROBLEM. BTW, THE CARD WAS NOT INVOLVED IN ANY SIGNIFICANT ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10207554October 31, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
POWER LIFT GATE ON 2004 TOYOTA SIENNA DROPPED DOWN AND STRUCK DRIVER ON BACK OF NECK CAUSING INJURY. AS IN PAST, THERE WAS NO WARNING PRIOR TO LIFTGATE COMING DOWN APPROX 1-2 FEET. VEHICLE WAS REPAIRED TWO WEEK PRIOR BY DEALER, WITH NEW LIFTGATE STRUTS AND BRACKETS FOR SAME REPORTED PROBLEM. VEHICLE ONLY HAD 31,000 MILES AND WAS 3 MONTHS PAST 36 MONTH WARRANTY PERIOD. HAD TO REPAIR UNDER EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10207405October 30, 2007
SEAT BELTS:FRONT:RETRACTOR
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. SHORTLY AFTER PURCHASING THE VEHICLE, THE DRIVER SIDE SEAT BELT BECAME STUCK AND WOULD NOT FULLY RETRACT. THE FAILURE BEGAN INTERMITTENTLY, BUT CURRENTLY THE SEAT BELT IS INOPERABLE. THE VEHICLE IS NO LONGER UNDER WARRANTY. PREVIOUSLY, THE SECOND ROW PASSENGER SEAT BELT DID NOT RETRACT AND WAS STICKING. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE CONTACT WILL TAKE THE VEHICLE TO THE DEALER LATER THIS WEEK TO BE REPAIRED AGAIN. THE CURRENT MILEAGE WAS 56,000 AND FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207346October 29, 2007
STRUCTURE
DASHBOARD CRACKED ON THE RIGHT SIDE. DEALERSHIP ARRANGED REPAIR AT MY EXPENSE. SIX MONTHS LATER ANOTHER CRACK OF A 18" IN LENGTH APPEARED IN FRONT OF THE PASSENGER SIDE ABOVE THE GLOVE BOX. OLD CRACK IS ALSO VISIBLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206840October 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE IS 2 TO 3 SECONDS DELAY AND SLIGHT ACCELERATION LAG EVEN WHEN TAKING OFF FROM A STOP. COUPLE OF TIMES I WAS CLOSE TO RUN INTO ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206903October 25, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE STRUTS ON THE REAR DOOR THAT SUPPORT THE LIFT GATE FAILED. THE LIFT GATE COULD BE OPERATED MANUALLY OR ELECTRONICALLY. THE REAR DOOR CLOSES ON THE PERSON UNDER THE DOOR, BUT THERE HAVE BEEN NO INJURIES. THERE IS AN OPEN INVESTIGATION (EA06020). THE CURRENT MILEAGE WAS 37,302 AND FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206724October 24, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TOYOTA PRE-2007 TPMS (TIRE PRESSURE MONITORING SYSTEM) DESIGN FLAW. IT ONLY WORKS WHEN YOU "SUDDENLY LOSE PRESSURE" WHILE VEHICLE IS MOVING ABOVE 20 MPH. IT DOES NOT DETECT TIRE PRESSURE LOSS ANY OTHER TIME, EVEN IF ONE TIRE IS AT ZERO PSI AND YOU START DRIVING, OR IF YOU HIT A NAIL AT A RED LIGHT AND TIRE PRESSURE WENT TO ZERO BEFORE THE LIGHT TURNED GREEN WHEN YOU START MOVING AGAIN. COMPOUNDED WITH RUN-FLAT TIRES, THE DRIVER MAY NEVER KNOW THEY HAVE A FLAT UNTIL THE TIRE EXPLODES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206828October 24, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
POWER LIFT GATE UNEXPECTEDLY CLOSES UPON OPENING AND HAS CLOSED ON THE PERSON STANDING THERE. AND HAS ON OCCASION NOT REPELLED BACK AFTER MAKING STRONG CONTACT WITH THE PERSON STANDING THERE. AS A RESULT, THE INDIVIDUAL HAD TO QUICKLY SQUEEZE THEIR WAY OUT WHILE THE LIFT GATE CONTINUED TO CLOSE COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206837October 24, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
IN WINTER TIME, ONLY REAR VENTS BLOW COLD AIR EVEN IF THE REAR THERMOSTAT SWITCH ON RED COLOR. DEALER INSPECTED AND SAID THAT IS NORMAL. LEAVE THE VAN RUNNING FOR 25 TO 40 MINUTES UNTIL GET WARM AIR. ALL LAST WINTER I HAD TO TURN OFF REAR VENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206650October 23, 2007
STRUCTURE, EXTERIOR LIGHTING:BRAKE LIGHTS, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. AT 34,006 MILES, THE BRAKES BEGAN TO MAKE SQUEAKING NOISES AND THE BRAKE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED WHILE DRIVING 45 MPH. AT 36,000, 46,000, AND 49,000 MILES, THE DEALER REPLACED THE FRONT AND REAR BRAKES, THE REAR AND FRONT ROTORS, AND ALSO RESURFACED THE FRONT AND REAR DRUMS. THE REPAIRS WERE PERFORMED UNDER WARRANTY. NEVERTHELESS, THE BRAKES CONTINUED TO SQUEAK AND THE BRAKE PEDAL MUST BE DEPRESSED VERY HARD IN ORDER FOR THE VEHICLE TO STOP. THE DEALER STATED THAT THE NOISE WAS DUE TO THE BRAKE BUSTER AND IT NEEDED TO BE REPLACED AT THE COST OF $1,000 SINCE THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER STATED THAT THEY COULD NOT BE OF ASSISTANCE SINCE THE WARRANTY EXPIRED. THEY PROVIDED THE CONTACT WITH REFERENCE NUMBER 2007-0220392. THE CURRENT MILEAGE WAS 78,000 AND FAILURE MILEAGE WAS 34,006. THE DEALER STATED ARM RESTS, REPLACED BRAKE LIGHT BULB, SQUEAK IN THE INSIDE CABIN. UPDATED 11/26/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206664October 23, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
OUR VAN HAS POWER SLIDING DOORS. IN THE SUMMER OF 2006, THE DRIVER SIDE DOOR WAS OPENING WHEN THE CABLE SNAPPED. THE VAN WAS TAKEN TO THE LOCAL DEALER WHO WAS ABLE TO GET TOYOTA TO SUPPLY THE PART ($1,000) AND CHARGED APPROX. $300 FOR LABOR TO INSTALL NEW MOTOR & CABLE ASSEMBLY EVEN THOUGH THE VAN WAS OUT OF WARRANTY (APPROX. 65,000 MILES). IN THE SUMMER OF 2007, THE PASSENGER DOOR WAS OPENING WHEN THE CABLE ALSO SNAPPED. THE SAME DEALER TOLD US TO CONTACT TOYOTA DIRECTLY, WHICH I DID. THEY HAD US GO BACK TO THE DEALER WHO INFORMED US THAT IT WAS OUT OF WARRANTY AND WOULD NOT BE COVERED. CONTACTED TOYOTA AGAIN BUT WAS TOLD THE SAME INFORMATION THAT IT WAS NOT COVERED AND OUT OF WARRANTY. (APPROX. 90,000 MILES) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206536October 22, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE WELDING ON THE DRIVER SIDE DOOR HAS SEPARATED FROM THE HINGE. AS A RESULT, THE DOOR WOULD NOT REMAIN OPEN. THE DOOR BEGAN MAKING NOISES SIX MONTHS AGO. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR BEGAN EXPERIENCING THE SAME FAILURE. THE DOOR HAS NOT BEEN USED FREQUENTLY AND IS CURRENTLY WORKING PROPERLY. THE DEALER HAS AGREED TO PAY SEVENTY FIVE PERCENT OF THE COST TO REPAIR THE DOOR; HOWEVER, THE CONTACT BELIEVED THAT THEY SHOULD PAY THE ENTIRE COST. THE CURRENT MILEAGE WAS 44,000 AND FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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