Toyota Sienna Complaints

9,048 consumer complaints on file.

#10336591June 16, 2010
ENGINE AND ENGINE COOLING:ENGINE
IN THE SUMMER OF 2009 MY TOYOTA 2008 SIENNA XLE AWD ENGINE SPEED SLOWLY STARTED TO CLIMB WITHOUT MY FOOT ON THE GAS PEDAL. I DON'T REMEMBER THE EXACT SEQUENCE OF EVENTS THAT FOLLOWED BUT I BELIEVE I PLACED IT INTO NEUTRAL, STOPPED, PLACED IT INTO PARK (AUTOMATIC TRANSMISSION) AND TURNED THE ENGINE OFF THEN ON AGAIN. AFTER THAT THE ENGINE RESPONDED ONLY TO MY ACTIONS ON THE GAS PEDAL. IT DID OCCUR TO ME THAT THE PEDAL COULD HAVE BEEN CAUGHT UNDER THE FLOOR MAT SO I CHECKED ITS POSITION AND IT WAS SOME DISTANCE FROM THE PEDAL AND COULD NOT HAVE BEEN THE CAUSE. I HAVE OWNED THIS VEHICLE FROM NEW IN MAY 2008 AND THIS UNDIRECTED ACCELERATION HAS ONLY OCCURRED ONCE. THE CAR HAS JUST COMPLETED 20,000 MILES. I REPORTED THIS TO THE DEALER WHO SERVICED MY CAR FOR THE 20,000 MILE INTERVAL AND VIA TOYOTA'S WEB SITE BUT I WANT TO MAKE SURE YOU ARE AWARE THAT SIENNA VANS CAN ALSO HAVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336630June 16, 2010
ELECTRICAL SYSTEM
WIRING PROBLEM--ELECTRIC GOING ON UNUSUAL PATHS--PUSHING THE BRAKE TURNS ON THE LIGHTS IN THE DASH--I WONDER IF PUSHING THE BRAKE COULD CAUSE ACCELERATION PROBLEMS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336699June 16, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE DRIVING AT SPEEDS OF 20 MPH, THE CONTACT HEARD A BEEPING SOUND INDICATING THAT THE DRIVER SIDE SLIDING DOOR WAS OPENED. THE DOOR INDEPENDENTLY OPENED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHO ATTEMPTED TO CLOSE THE DOOR WHEN HE NOTICED THAT THE LATCH HAD BROKEN. THE DEALER ADVISED REPLACING THE LATCH. THERE WERE NO REPAIRS MADE TO THE SLIDING DOOR. THE FAILURE AND CURRENT MILEAGES WERE 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336385June 15, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
UNCONTROLLED ACCELERATION WHERE DEPRESSING THE BRAKE PEDAL WAS "SOFT" AND DID NOT HAVE ANY EFFECT IN STOPPING THE VEHICLE. I WAS PULLING INTO MY GARAGE AND AS I NEARED THE POINT WHERE I WANTED TO STOP, I PRESSED ON THE BRAKE PEDAL. THIS HAD NO EFFECT AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE PROCEEDED THROUGH THE OTHER END OF THE GARAGE. THERE IS A DROP FROM THE FLOOR OF THE GARAGE TO THE GROUND ON THE BACK SIDE OF THE GARAGE. WHEN THE HEAVY FRONT END OF THE 2010 TOYOTA SIENNA WENT THROUGH THE GARAGE WALL, IT DROPPED TO THE GROUND AND THE VEHICLE WAS BALANCED LIKE ON A TEETER-TOTTER WITH 1 REAR WHEEL IN THE AIR INSTEAD OF ON THE GARAGE FLOOR. THIS POSITION STOPPED THE VEHICLE FROM CONTINUING TO MOVE FORWARD. I WAS UNABLE TO GET OUT BECAUSE THE DOORS WERE LOCKED AND DID NOT RELEASE WHEN I TRIED TO OPEN THE DOOR. I CALLED THE LOCAL SECURITY FORCE WHO CAME TO MY ASSISTANCE. WITH THE SECURITY FORCE PULLING ON THE DOOR FROM THE OUTSIDE, I WAS ABLE TO GET OUT THROUGH THE REAR PASSENGER DOOR. THIS HAS NEVER HAPPENED BEFORE BUT THE CONSEQUENCE WAS FRIGHTENING EVEN AT THE SLOW SPEED THAT I WAS GOING. I CONTACTED MY INSURANCE COMPANY AND THOUGH NOT FINALIZED, IT APPEARS THAT THEY BELIEVE THEY WOULD BE ABLE TO REPAIR THE VEHICLE. THEIR REPAIRS WOULD BE BODY WORK, PAINTING, AND A NEW FRONT WINDSHIELD. MY CONCERN IS THAT THESE REPAIRS MAY NOT ADDRESS THE ROOT CAUSE OF THE PROBLEM - THAT THE BRAKE PEDAL DID NOT SLOW OR STOP THE VEHICLE AS INTENDED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10336306June 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION DOES NOT RESPOND TO GET THE CAR INTO THE FIRST OR LOWEST GEAR WHEN PRESSING ON ACCELERATOR IF YOU DO NOT COME TO A COMPLETE FULL STOP AT AN INTERSECTION. IT ALSO APPEARS THAT PRIOR BRAKING OR SLOWING THE VEHICLE AS YOU COME TO A STOP AFFECTS HOW THE CAR SHIFTS INTO GEARS AND COULD BE WHY IT HESITATES OR HANGS IN NO GEAR WHILE TRYING TO ACCELERATE THROUGH AN INTERSECTION OR STOP. THIS PROBLEM OCCURS AT LEAST 90% OF THE TIME. THE RESPONSE FROM THE TRANSMISSION WHILE ACCELERATING IN THESE SITUATIONS WARRANTS A REPLACEMENT OR ADJUSTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335997June 13, 2010
ENGINE AND ENGINE COOLING
EARLY AM ON 6/1/10 I WAS DRIVING TO MY CABIN IN THE COUNTRY AND HEARD A SOFT POPPING SOUND, STOPPED MY CAR AND SMOKE BEGAN FLOWING OUT ALL OPENING AROUND THE HOOD, WHEN I LOOKED UNDER THE CAR I SAW FIRE FALLING TO THE ROAD. I WENT TO THE PASSENGER SIDE AND OPENED THE DOOR ONLY TO FIND THAT AREA FILLED WITH TOXIC FUMES, SHUTTING THE DOOR I REALIZED ALL WAS HOPELESS EXCEPT TO GET AWAY FROM THE VEHICLE. WITHIN SECONDS MY CAR WAS ENGULFED IN FLAMES. I RAN AS FAST AS I COULD TO GET HELP. HAD I BEEN LESS ALERT, INACTIVE, LESS PROACTIVE I WOULD HAVE PROBABLY DIED. THE CAR WAS PURCHASED NEW IN NOV, 2008 AND HAD A LITTLE OVER 10,000 MILES. THERE WAS NO SMELL OF FUEL OR ANOTHER STRANGE ODOR. THE CAR WAS BURNED TOTALLY, WITH NOTHING REMAINING EXCEPT THE STEEL FRAME. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10335826June 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY 04 SIENNA MINIVAN RIGHT POWER SLIDING DOOR FAILED OPEN. THE CABLE IN THE TRACK BELOW THE REAR WINDOW SEPARATED AND JAMMED THE MECHANISM IN THE REAR HINGE. THIS IS A SIGNIFICANT SAFETY PROBLEM. THE DESIGN OF THE POWER SLIDING DOOR IS FLAWED. THE CABLE APPEARS TO HAVE INADEQUATE PROTECTION FROM THE ENVIRONMENT. AFTER THE METAL CORE OF THE CABLE IS COMPROMISED, IT CAN FAIL IN A WAY TO JAM THE DOOR OPEN WHICH IS WHAT HAPPENED TO MY SIENNA. IF THE CABLE WERE TO BREAK COMPLETELY, THE DOOR WOULD MOVE UNRESTRAINED UNTIL FULL OPEN OR CLOSED. SIENNA MINIVANS WITH THIS DESIGN SHOULD BE RECALLED. THE POWER DOOR HAD ONLY HAD WHAT I CONSIDER NORMAL USAGE. IT'S A MINIVAN SO IT HAS TRANSPORTED KIDS WHICH REQUIRE SLIDING DOOR USAGE. I WAS FORTUNATE THAT MY DOOR FAILED OPEN AT HOME SO I WIFE AND KIDS DIDN'T HAVE TO DRIVE WITH THE DOOR OPEN. I HAD TO DRIVE TO THE DEALER WITH THE DOOR OPEN. IT IS INCONCEIVABLE THAT TOYOTA WOULD DESIGN A DOOR ACTUATION SYSTEM WHERE A SINGLE BROKEN CABLE REQUIRES THE ENTIRE POWER DOOR ASSEMBLY TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335876June 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
1. NO IRREGULAR USAGE. JUST STOPPED WORKING. 2. POWER SLIDING DOORS FAIL TO OPEN/CLOSE PROPERLY. 3. NO ACTION TAKEN AS OF 6/12/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335888June 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
I OWN A 2005 TOYOTA SIENNA AND MY PASSENGER SIDE SLIDING DOOR WILL NOT OPEN ELECTRONICALLY OR MANUALLY. THIS IS A SAFETY ISSUE AS I CARPOOL AND HAVE TO LET THE CHILDREN OUT ON THE STREET SIDE. IF THERE IS A FIRE THE DOOR IS NOT OPERABLE. I BROUGHT IT TO THE DEALERSHIP AND THEY SAID THAT THEY DO NOT KNOW WHAT THE PROBLEM IS, SO THEY WANT TO START CHANGING PARTS UNTIL THE PROBLEM IS SOLVED. THIS IS AN ON GOING PROBLEM WITH THE SIENNAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335597June 10, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA XLE AWD LIMITED WITH SECOND LEFT PASSENGER SLIDING DOOR FAILURE. PROBLEM FIRST OCCURRED IN SEP 2008 WITH DOOR STICKING WITH OPEN/CLOSE. REFERRED BY TOYOTA TO AUTO BODY SHOP IN NOV 2008 FOR REPAIR - MOTOR/HINGE REPLACED. FAILED AGAIN AFTER REPAIR AND REPAIRED 3/18/2009 BY REPLACING DOOR ASSEMBLY. NOW DOOR IS FROZEN AGAIN AND WILL NOT OPEN AUTOMATICALLY OR MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335617June 10, 2010
STRUCTURE:BODY:DOOR
NO EVENTS LEADING TO FAILURE. OCT. 2008: PASSENGER SIDE POWER DOOR CABLE CAME OFF TRACK NOT ALLOWING FOR DOOR TO BE OPENED. REPAIRED NOV. 2008- CABLE REPLACED BUT OLD PART NOT AVAIL. VERY EXPENSIVE TO REPAIR (OVER $1000-$1700 EST. FROM TOYOTA) NOV. 2009-DRIVER SIDE POWER DOOR CABLE CAME OFF TRACK HAVING SAME PROBLEM. HAVE NOT YET REPAIRED. THIS IS VERY UNSAFE. SHOULD THERE BE AN EMERGENCY I AM UNABLE TO RETRIEVE 4 CHILDREN IN CARSEATS (AGES 3-6) FROM REAR OF CAR ON DRIVER SIDE. I CANNOT AFFORD THIS REPAIR EVERY YEAR. [XXX] WE ARE ONLY OWNERS OF THIS VEHICLE. PURCHASED NEW IN 2004. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335642June 10, 2010
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
TL*THE CONTACT OWNS 2006 TOYOTA SIENNA. THE REAR MIDDLE SEAT BELT BUCKLE WOULD NOT LOCK. THE DEALER INSPECTED THE SEAT BELT AND STATED THAT THERE WAS NOTHING THEY COULD DO TO REPAIR IT UNTIL THERE IS A FAILURE. THE TOYOTA MANUFACTURER STATED THAT THEY WOULD CALL THE DEALER. THE FAILURE MILEAGE WAS 42,785.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335682June 10, 2010
STRUCTURE
HI, I BOUGHT A TOYOTA SIENNA 2WD IN 2009. TOYOTA HAD A RECALL ON THE MINIVANS DUE TO THE MALFUNCTIONING OF THE SPARE TIRE IN COLD CLIMATES, BUT DID NOT INCLUDE IOWA IN IT. THEY HAVE NOT SENT ANY COMMUNICATION IN THIS REGARDS TO END CUSTOMERS. UPDATED IVOQ 08/05/10 UPDATED IVOQ 08/31/10*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335254June 8, 2010
STRUCTURE
SPOT WELD ON DRIVERS DOOR IS FAILING. ONCE THIS WELD COMPLETELY FAILS THE DOOR WILL SWING FREELY AND COULD SLAM ON ME OR MY CHILDREN. CONTACTED THE DEALER AND TOYOTA AND THERE IS AN EXTENDED WARRANTY FOR 5 YRS OR 100,000 MILES. MY VAN IS 6 YEARS OLD AND NOT COVERED. THIS PROBLEM STARTED AFTER THE WARRANTY WAS OVER. TOYOTA WILL CHARGE $900 TO CORRECT THIS PROBLEM. THIS SHOULD BE A RECALL THERE ARE HUNDREDS OF THOUSANDS OF SIENNAS WITH THIS ISSUE AND IT IS A KNOWN MANUFACTURERS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335259June 8, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
I HAVE A 2008 TOYOTA SIENNA AWD. SATURDAY AFTERNOON I WAS DRIVING EAST ALONG LEE HIGHWAY IN ARLINGTON, VA (PROBABLY MOVING AT ABOUT 30 TO 35 MPH) WITH MY TWO SMALL CHILDREN, AND I SLOWED AS I APPROACHED THE INTERSECTION WITH HARRISON STREET (WHICH IS A RATHER BUSY INTERSECTION). MY TRAFFIC LIGHT WAS RED, SO I NEEDED TO STOP. I APPLIED THE BRAKES FULLY, AND THE CAR CONTINUED TO SLOW, BUT IT DID NOT STOP FULLY. I RELEASED THE BRAKE AND THEN PUSHED IT HARD ALL THE WAY TO THE MAT, BUT THE CAR STILL CONTINUED TO INCH FORWARD. I BECAME FRIGHTENED AND THREW THE CAR INTO PARK AND HIT THE EMERGENCY BRAKE. THE CAR SEEMED TO STOP, BUT I TURNED OFF THE IGNITION JUST IN CASE. I WAS A FEW MINUTES FROM HOME, SO I DROVE HOME WITH MY HAZARDS ON AND PARKED THE CAR. I HAVE NOT DRIVEN IT SINCE. I CALLED THE DEALERSHIP THAT HAS BEEN PRIMARILY SERVICING THE VEHICLE (KOONS ARLINGTON), AND WAS TOLD TO CALL TOYOTA HEADQUARTERS - 800.331.4331. I CALLED THIS NUMBER FOR HEADQUARTERS, BUT AFTER REMAINING ON HOLD FOR OVER 5 MINUTES WITH NO END IN SIGHT AND WITHOUT HEARING A LIVE PERSON, I HUNG UP AND TRIED THE DEALERSHIP AGAIN. A SERVICE REPRESENTATIVE TOLD ME TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP, WHICH I DID EARLY THIS MORNING. I AM AWAITING A RESPONSE FROM THE DEALERSHIP. I EMAILED THEM FOR A STATUS UPDATE EARLIER THIS AFTERNOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335373June 8, 2010
STRUCTURE:BODY:DOOR
SLIDING DOOR CABLE ON THE DRIVER'S SIDE WAS TORN AND TANGLED. IT WAS IMPOSSIBLE TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335076June 7, 2010
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2005 AUTOMATIC SLIDING DOOR FAILS TO SHUT AND STAY SHUT. JACK SHERMAN DEALERSHIP SENT ME HOME WITH ONLY ONE LATCH WORKING, INSIDE INTERIOR LIGHTS INDICATING DOORS NOT SHUT AND THE AUTO LOCKS WOULD NOT ENGAGE BECAUSE THE DOOR WAS NOT SHUT PROPERLY. HAVE HAD THIS ISSUE GOING ON FOR 5 YEARS THAT I HAVE OWNED THIS VEHICLE NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335117June 7, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2005 TOYOTA SIENNA XLE AWD - SLOW LEAK IN RADIATOR CONSISTENT WITH TSB REGARDING CRACKING OF PLASTIC IN COLD WEATHER CONDITIONS LEAD TO OVERHEATING OF VEHICLE. RADIATOR WAS REPLACED ($600+) AS WELL AS HEADS NEEDED TO BE REMOVED AND MILLED ($2000+). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335116June 7, 2010
STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA POWER SLIDING DOOR PROBLEM - IN THE SPAN OF LESS THAN A YEAR BOTH CABLES SNAPPED. 2ND OWNER, FIRST OWNER TRAVELING BUSINESSMAN, SO MILEAGE IS HIGH (108K) BUT SLIDING DOORS WERE SELDOM USED UNTIL MAY 2009. DOORS ARE NOW QUITE DANGEROUS AS THEY SOMETIMES DON'T LOCK OPEN. 11 YEAR OLD OFTEN CAN'T OPEN THE DOOR MANUALLY HIMSELF BECAUSE HANDLES ARE FUSSY. 4 YEAR OLD COULD EASILY BE PINNED BETWEEN DOOR AND FRAME. GREAT CONCEPT BUT POOR DESIGN MAKES AN EXPENSIVE FEATURE DANGEROUS AND WORTHLESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334802June 6, 2010
TIRES, TIRES:TREAD/BELT
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I PURCHASED FOUR FIRESTONE FR710 TIRES ON AUGUST 27, 2009 FROM A LOCAL FIRESTONE DEALER FOR MY 2006 TOYOTA SIENNA. RECENTLY WE NOTICED THAT THE FRONT RIGHT TIRE'S TREAD WAS DELAMINATING ALL AROUND THE PERIMETER OF THE TIRE WHERE THE TREAD MEETS THE SIDEWALL. IN SOME PLACES THERE WAS 1/2" OF SEPARATION. UPON CLOSER INSPECTION IT WAS FOUND THAT TWO OF THE OTHER TIRES WERE ALSO STARTING TO SEPARATE. THIS WAS EVIDENT DUE TO SMALL HAIRLINE SEPARATIONS RUNNING AROUND THE PERIMETER OF THE TIRES IN THE SAME REGION AS THE WORST TIRE. THESE TIRES WERE ALL MADE WITHIN A WEEK OF EACH OTHER WITH DATE CODES OF 1909 AND 2009 (19TH AND 20TH WEEK OF 2009). THE DOT NUMBER IS W56V710. THE VIN OF THE VEHICLE IS [XXX] . THE MILEAGE AT PURCHASE WAS 49,328 AND THE CURRENT MILEAGE IS 61,491. PHOTOS OF THE TIRES ARE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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