Toyota Sienna Complaints

9,048 consumer complaints on file.

#10467041July 23, 2012
STEERING, ENGINE
DURING INSPECTION AND REPAIR OF OTHER VEHICLE RECALLS, IT WAS DETERMINED THAT POWER STEERING ASSEMBLY WAS SEVERELY LEAKING FLUIDS, THAT RADIATOR WAS LEAKING IN 3 PLACES, AND AIR CONDITIONING COILS HOSES\BRACKETS WERE CORRODED AND CRACKED DUE TO MANUFACTURER USING TWO DISSIMILAR METALS (SUCH AS STEEL BOLTS IN ALUMINUM ASSEMBLY) AND THEREBY REQUIRING IMMEDIATE REPLACEMENT FOR SAFETY. TOYOTA DEALERSHIP UPON INSPECTION DECLARED STEERING ASSEMBLY A "CRITICAL" REPAIR AND ISSUED WRITTEN DOCUMENTATION. I TOOK VEHICLE TO ANOTHER SHOP AND THEY CONFIRMED TOYOTA'S DEALERS CONCLUSION AND ALSO FOUND RADIATOR AND CONDITIONING COILS PROBLEMS MISSED BY DEALER. ALL PROBLEMS HAVE BEEN FIXED AT OWNERS EXPENSE - A RECALL SHOULD BE MADE BY MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467126July 23, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR WAS RUSTED AND THE SPOT WELDS WERE DAMAGED. THE CONTACT ALSO STATED THAT THE DOOR WAS ABOUT TO FALL OFF FROM ITS HINGES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467143July 23, 2012
POWER TRAIN
THE VEHICLE (2000 TOYOTA SIENNA) WAS STOPPED ON A RESIDENTIAL STREET AND I SHIFTED THE VEHICLE FROM DRIVE TO PARK. THE SHIFTER SHEARED OFF THE STEERING COLUMN. UPON TAKING OFF THE STEERING COLUMN COVER, I NOTICED THE SHIFTER HAD BROKEN OFF THE COLUMN IN THREE AREAS WHERE IT IS ATTACHED TO THE ALUMINUM HOUSING THAT SURROUNDS THE STEERING COLUMN. I COULD NOT REMOVE THE KEY NOR DRIVE THE CAR FROM THE STOPPED LOCATION. THE SIENNA WAS LOCATED IN THE MIDDLE OF A RESIDENTIAL STREET. I WAS ABLE TO GET THE VEHICLE TOWED TO A DEALERSHIP. THE DEALERSHIP INDICATED THAT TOYOTA HAD MADE TWO REVISIONS TO THIS PART AND IT WAS A KNOWN PROBLEM, HOWEVER IT HAD NOT BEEN RECALLED. I BELIEVE THIS PIECE BROKE DUE TO METAL FATIGUE AND POTENTIALLY COULD CAUSE A SERIOUS ACCIDENT IF THIS WERE TO HAPPEN ON AN ARTERIAL OR IF SOMEONE WERE TO SHIFT FROM DRIVE TO THE LOWER GEARS WHILE UNDER MOVEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467153July 23, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE
STRUTS ON THE REAR POWER LIFT GATE HAVE FAILED AND REAR GATE WILL OPEN AND IMMEDIATELY START CLOSING WITH NO WAY TO STOP IT. THIS OCCURS WHEN USING INTERIOR BUTTON OR REMOTE KEY FOB. IF OPENED MANUALLY, THE GATE SLAMS CLOSED WITH THE POTENTIAL FOR SIGNIFICANT INJURY DUE TO THE FORCE OF THE DROPPING GATE. RESEARCH INDICATES THIS WAS A PROBLEM WITH 2004-2006 MODELS AND STRUTS WERE REPLACED FREE OF CHARGE. APPARENTLY THE SAME STRUTS WERE USED ON 2007 MODELS, HOWEVER THE DEALER WOULD NOT WARRANTY REPLACEMENT. IT TOOK ABOUT 15 MINUTES FOR THEM TO INSTALL TWO NEW STRUTS FOR $362.00. THE 2004-2006 RECALL IS LISTED UNDER NHTSA CAMPAIGN # 08V244000. THIS IS THE EXACT ISSUE I EXPERIENCED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466752July 20, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S DOOR WAS CRACKED AND HAD BECOME INOPERABLE. THE DEALER WAS NOTIFIED WHO STATED THAT BEFORE THEY PERFORMED ANY DIAGNOSIS ON THE VEHICLE, THAT THE CONTACT HAD TO REPORT THE FAILURE TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED WHO FILED A CASE ON THE CONTACT'S BEHALF (CASE NUMBER: 1207200426). THE MANUFACTURER DENIED ANY FURTHER ASSISTANCE DUE TO THE WARRANTY BEING EXPIRED. THE FAILURE MILEAGE WAS 110,000 AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466603July 19, 2012
STRUCTURE:BODY:DOOR
THE PASSENGER SLIDING DOOR ON THE VEHICLE DOES NOT WORK. THE TOYOTA DEALERSHIP SAID IT'S A MOTOR DEFECT NOT COVERED UNDER TOYOTA'S WARRANTY ENHANCMENT FOR THE DOOR. THIS HAS BECOME A SAFETY ISSUE BECAUSE MY SON IS NOT STRONG ENOUGH TO OPEN THE DOOR MANUALLY AND IN ORDER FOR HIM TO EXIT THE VEHICLE, HE EITHER NEEDS TO EXIT ON THE DRIVER'S SIDE INTO ONCOMING TRAFFIC, OR CLIMB TO THE FRONT SEAT TO USE THE FRONT DOOR. ON MORE THAN ONE OCCASION, WE WERE ALMOST HIT BY A CAR WHILE DROPPING HIM OFF AT SCHOOL. THERE IS NO PARKING LOT THERE AND NEITHER PARENTS NOR CHILDREN ARE SUPPOSED TO EXIT THE VEHICLE AT ALL ON THE DRIVERS SIDE. MY SON COULDN'T GET THE DOOR OPEN SO I HAD TO GET OUT OF THE CAR AND WAS ALMOST HIT BY ANOTHER CAR NOT EXPECTING ME TO BE OPENING THE DOOR. IT IS MORE THAN A MATTER OF CONVENIENCE, IT IS ESSENTIAL THAT THE DOOR CAN BE OPENED AND CLOSED USING THE POWER FEATURE. THE MANUAL SLIDING DOOR IS WAY TO HEAVY FOR A 5 YR OLD TO USE SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466677July 19, 2012
STRUCTURE:BODY
WHILE OPENING FRONT, LEFT, DRIVERS DOOR NOTICED LOUD POPPING NOISE AND THE DOOR DID NOT OPEN SMOOTHLY. UPON CLOSER INSPECTION FOUND THAT THE BOTTOM WELD OF THE DOOR CHECK HAD SEPARATED, DUE TO POOR QUALITY WELD. PLEASE REFER TO TOYOTA TECHNICAL SERVICE BULLETIN NV003-07. BROUGHT THIS PROBLEM TO TOYOTA SERVICE DEPARTMENT ATTENTION AND THEY INFORMED ME THEY WOULD NOT FIX AND THERE WAS NOTHING ELSE THEY COULD DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466462July 18, 2012
EQUIPMENT:OTHER:LABELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS). THE CONTACT FOLLOWED THE INSTRUCTIONS LISTED IN THE RECALL NOTICE, BUT THE MANUFACTURER WAS YET TO RESPOND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL LATER IN THE YEAR FOR THE CORRECT LABELING INFORMATION TO BECOME AVAILABLE. THE CONTACT WAS ALSO ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER WAS UNAWARE OF THE RECALL AND COULD NOT ASSIST. THE MANUFACTURER THEN ADVISED THE CONTACT TO WAIT UNTIL LABELING INFORMATION WAS SENT OUT TO CONSUMERS. THE FAILURE MILEAGE WAS 21,000. UPDATED 08-09-12 *BF THE CONSUMER WAS ADVISED ON 07/24/2012, BY TOYOTA CORPORATE OFFICE, THAT THERE IS NO REMEDY FOR THIS RECALL NOTICE AND NO ETA. UPDATED 08/09/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466479July 18, 2012
STRUCTURE:BODY
DOOR POPPING WHEN OPENING AND CLOSING DUE TO BROKEN DOOR WELDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465901July 16, 2012
STRUCTURE:BODY:DOOR
PASSENGER DOOR MAKES NOISE (HINGES) AND TOYOTA DON'T COVER IT. I DID RECEIVED A NOTICE FROM TOYOTA THAT THEY COVER 120K MILEAGE / 9 YEARS FOR SLIDING DOOR PROBLEM NOT FOR DRIVER DOOR. THE DEALER IS ASKING ME ABOUT $2,500 TO CHANGE THE DOOR. IT'S NOT FAIR. TOYOTA NEED TO FIX THEIR PROBLEM!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465665July 14, 2012
STRUCTURE:BODY, EXTERIOR LIGHTING
PURCHASED THIS VEHICLE CERTIFIED USED IN 2007 WITH APPROX. 6 MONTHS LEFT ON THE 3 YEAR WARRANTY... THIS VEHICLE HAS FOG LIGHTS, DAYTIME RUNNING LIGHTS, AND XENON HEADLIGHTS/HIGH BEAMS. OF THESE EIGHT SETTINGS (LEFT AND RIGHT) ONLY ONE DOES NOT WORK -- THE RIGHT SIDE REGULAR BEAM HEADLIGHT. THE R/S HIGH BEAM WORKS FINE. R/S HEADLIGHT WAS INTERMITTENT FROM DATE OF PURCHASE. APPEARED TO BE A SIMPLE ELECTRICAL CONNECTION FAILURE AS HEADLIGHT WOULD COME BACK ON AFTER A SLIGHT STRIKE OF THE HEADLIGHT UNIT. ALSO NOTICED UNIT WOULD ACCUMULATE CONDENSATION AFTER RAINS. EVENTUALLY LIGHT STARTED GOING OUT MORE OFTEN AND STAYING ON FOR LESS TIME. BY DECEMBER THE LIGHT WOULD NOT COME ON AT ALL. SCHEDULED A SERVICE VISIT WITH OIL CHANGE BUT COULD NOT STAY LONG ENOUGH TO FULLY SOLVE THE PROBLEM. CAME BACK IN JANUARY FOR FULL EVALUATION. AFTER AN ENTIRE DAY OF TROUBLESHOOTING, THE TECHNICIAN BROUGHT ME BACK TO SHOW ME THAT THE HEADLIGHT BULB WORKED IN THE LEFT SIDE UNIT FINE. ALSO, THE RIGHT SIDE UNIT WORKED ON THE LEFT SIDE WHILE THE LEFT SIDE UNIT SHOWED MALFUNCTION ON THE RIGHT SIDE -- INDICATING BOTH THE UNITS WORKED FINE, BUT PROBLEM WAS ANOTHER SECTION (THE BALLAST?). TOYOTA SUGGESTED REPLACING THE WHOLE UNIT (DESPITE THE FACT THAT THEY PROVED TO ME THAT IT WORKED) AT A PRICE OF $1000 PLUS LABOR (SINCE IT WAS NO LONGER UNDER WARRANTY). I DECLINED THE OBVIOUSLY RIDICULOUS SUGGESTION AND TOOK IT HOME TO TRY MY OWN TROUBLESHOOTING. I DISCOVERED I COULD GET THE LIGHT TO COME ON BY PULLING TIGHT THE WIRE DEDICATED TO THE R/S XENON BULB STRAIGHT BACK FROM THE UNIT. THIS CAUSED THE LIGHT TO COME ON AND STAY ON OFTEN, THOUGH NOT ALWAYS, SIMILAR TO THE TIME IT WAS PURCHASED. HOWEVER, AFTER THE VERY FIRST HEAVY RAIN, THE HEADLIGHT UNIT HAD EXTENSIVE CONDENSATION INSIDE THE PLEXIGLASS AND THE LIGHT NEVER WORKED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465664July 14, 2012
STRUCTURE:BODY
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR OPENING MECHANISM DOES NOT PROPERLY OPEN THE DOOR. PUSHING THE OPEN BUTTON PRODUCES A WHIRRING NOISE OF THE DOOR MOTOR AND A SINGLE JERKY RESPONSE OF THE DOOR, BUT NOT AN ACTUAL OPENING OF THE DOOR. THE HAPPENS IN THE BOTH OPEN AND CLOSE POSITIONS. WITH THE INSIDE HANDLE COVER REMOVED, I COULD SEE THAT PUSHING THE OPEN BUTTON DID NOT ACTUATE THE LATCH FULLY. "MANUALLY ASSISTING" BY PULLING THE HANDLE (BOTH INSIDE AND OUT) DID MANAGE TO ACTUATE THE DOOR OPENING MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465494July 13, 2012
SEAT BELTS
ONE DAY I FOUND THAT THE SEATBELT HAD TORN IN HALF IN THE REAR FOLDING SEAT. I SUSPECT THAT A COUPLE OF WEEKS EARLIER IT HAD GOTTEN CAUGHT IN THE MECHANICS OF THE FOLDING SEAT. THE FOLDING SEAT HAD GOTTEN STUCK FOR SOME REASON AND NEEDED A LOT OF FORCE TO OPEN IT BACK UP. MAYBE IT GOT A SMALL TEAR THEN WHICH GREW. I DON'T KNOW. REGARDLESS, ONE DAY I FOUND IT COMPLETELY TORN IN TWO AND UNUSABLE IN THE REAR DRIVERS SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465495July 13, 2012
STRUCTURE:BODY:DOOR
THE POWER DOOR GOT STUCK IN THE OPEN POSITION THUS LOCKING THE TRANSMISSION AND MAKING IT IMPOSSIBLE TO MOVE THE VEHICLE. LUCKILY THIS HAPPENED WHEN PARKED IN A RESIDENTIAL NEIGHBORHOOD AND NOT ALONG AN INTERSTATE OR BUSY CITY ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465059July 10, 2012
STRUCTURE:BODY
DOOR WELDING ON DRIVER'S SIDE DOOR IS CAUSING A CLICKING SOUND WHEN OPENED. THE DRIVER'S SIDE WINDOW ONLY COMES DOWN 1/2 WAY WHEN THE DOOR IS CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466061July 10, 2012
STRUCTURE:BODY:DOOR, VISIBILITY:GLASS, SIDE/REAR
CPSC#I1260525A. 2005 TOYOTA SIENNA. CONSUMER STATED ABOUT TWO YEARS AGO, SHE STARTED HAVE PROBLEMS WITH THE DRIVERS DOOR ON HER MINI VAN, WHICH WAS MAKING A LOUD CLICKING/GRINDING SOUND EVERY TIME IT WAS OPENED OR CLOSED. SHE STATED SHE GOT IT FIX AND IT'S GIVING HER PROBLEMS AGAIN. *LN THE CONSUMER STATED SHE CAN ONLY OPEN THE DOOR HALFWAY TO GET IN AND OUT. ALSO, THE WINDOWS WERE NOT OPERATING PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465138July 10, 2012
AIR BAGS
TL* THE CONTACT OWNED A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT, CAUSING THE VEHICLE TO ROLL OVER. NONE OF THE AIR BAGS DEPLOYED DURING THE CRASH. TWO PASSENGERS IN THE VEHICLE SUFFERED NECK INJURIES AND THE CONTACT SUFFERED AN INJURY TO THE ARM. THE VEHICLE WAS DESTROYED DURING THE CRASH. THE CONTACT DID NOT CONTACT THE MANUFACTURER. THE FAILURE MILEAGE WAS 185,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10464729July 9, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY
PASSENGER SLIDING DOOR WOULD NOT OPEN TO LET PASSENGERS ESCAPE FROM THE VEHICLE. -- SEVERAL TIME IN LAST 4 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464763July 9, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE APPLIED THE BRAKE AND THE PEDAL WAS LOCKED. THE FAILURE RECURRED NUMEROUS TIMES AND THE ABS BRAKE LIGHT ILLUMINATED DURING THE FAILURE. ADDITIONALLY, THE WHEELS WOULD SEIZE AT TIMES, CAUSING THE VEHICLE TO SKID. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOUR DIFFERENT TIMES FOR A DIAGNOSIS, HOWEVER THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 75,618.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464405July 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT WAS SITTING AT A TRAFFIC STOP WITH THE BRAKES DEPRESSED WHEN SUDDENLY THE VEHICLE RAPIDLY SURGED FORWARD AND CRASHED INTO A PRECEDING VEHICLE, CAUSING A CHAIN REACTION OF VEHICLES CRASHING INTO ONE ANOTHER. THE VEHICLE CONTINUED TO SURGE SEVERAL MORE TIMES BEFORE THE GEAR WAS SHIFTED INTO PARK AND THE VEHICLE WAS TURNED COMPLETELY OFF. THE VEHICLE WAS DRIVABLE AND THERE WERE NO INJURIES REPORTED. THE POLICE WERE NOT AVAILABLE. THE INSURANCE COMPANY WAS NOTIFIED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. UPDATED08-30-12 *BF THE CONSUMER STATED THE VEHICLE WAS TOWED TO A MECHANIC WHO FOUND NO FLAWS OR COMPUTER CODES TO EXPLAIN THE SURGE. NO REPAIRS WERE MADE. THE VEHICLE WAS TRADED IN. UPDATED 09/12/2012 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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