Toyota Sienna Complaints

9,048 consumer complaints on file.

#10468972August 2, 2012
AIR BAGS
AT APPROXIMATELY 81,000 MILES, THE SRS LIGHT STARTED BLINKING ON MY TOYOTA SIENNA. CODE WAS B0116 (OPEN SIDE SQUIB CIRCUIT). THIS IS A SAFETY ISSUE AND THERE IS NO RECOMMENDED MAINTENANCE LISTED FOR THIS SYSTEM. I TOOK THE CAR TO THE DEALERSHIP, WHO INDICATED THAT THIS REPAIR WAS OUT OF WARRANTY (5 YEARS/60,000 MILES) AND THAT I NEEDED TO PAY APPROXIMATELY $3,000 FOR THE REPAIR, PLUS RENTAL CAR. TOYOTA WAS UNWILLING TO STAND BY THIS SAFETY ISSUE, AFTER REQUESTS BY DEALERSHIP AND PERSONALLY BY ME FOR ASSISTANCE. I EXPECTED THE SAFETY EQUIPMENT TO LAST THE LIFE OF THE CAR WHEN I PURCHASED IT, AND NOT TO HAVE TO BUDGET FOR SUCH A LARGE REPAIR, UNLESS MAINTENANCE WAS INDICATED. ALL OTHER MAINTENANCE HAS BEEN PERFORMED TO OR EXCEEDING TOYOTA STANDARDS AND ON TIME. FURTHER, I WAS TOLD THAT REPAIRS LIKE THIS ARE OFTEN/USUALLY COVERED BY TOYOTA IF THE OWNER HAS BEEN CONTINUOUSLY GETTING SERVICE/MAINTENANCE AT THE DEALERSHIP, AND THAT ASSISTANCE IS USUALLY DENIED IF SERVICE/MAINTENANCE IS PERFORMED ELSEWHERE. MY SERVICE/MAINTENANCE IS PERFORMED ELSEWHERE, BUT WITH EXTREMELY HIGH STANDARDS, PARTS, AND LIQUIDS THAT ARE ALL AT OR ABOVE TOYOTA SPECIFICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468986August 2, 2012
STRUCTURE:BODY:DOOR
THE VAN'S PASSENGER REAR DOOR CABLE FRAYED CAUSING THE DOOR TO BE INOPERABLE AND UNABLE TO OPEN. THIS IS A DEFINITE SAFETY HAZARD SINCE MY 4 YEAR CHILD RIDES IN THE BACK OF THE VEHICLE. EVIDENTLY THERE WAS AN "EXTENDED WARRANTY" ISSUED JUST LAST MONTH BUT CONVENIENTLY ENOUGH MY VAN FALLS WITHIN THE YEAR RANGE BUT JUST OUTSIDE OF THE MILEAGE THRESHOLD FOR COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469002August 2, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, THE FRONT DRIVER'S DOOR MADE CLICKING NOISES. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE DRIVER'S DOOR HINGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000 AND THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468814August 1, 2012
STRUCTURE, AIR BAGS
I HAVE A 2004 SIENNA XLE LIMITED THAT HAS ALWAYS BEEN GARAGE KEPT AND VERY WELL TAKEN CARE OF. THE DASH ON THE PASSENGER SIDE ABOVE THE AIRBAG HAS BEEN CRACKING FOR SOMETIME NOW AND WHAT ONCE STARTED AS A SMALL CRACK, IS NOW A SPIDERWEB OF CRACKS THAT EXTENDS OVER THE ENTIRE PASSENGER SIDE OF THE DASH. WHEN SEARCHING ON THE INTERNET FOR A USED DASH I CAME ACROSS THE FOLLOWING THREAD: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML AND DISCOVERED THIS IS NOT AN ISOLATED INCIDENT, THAT IT HAS, IN FACT, OCCURRED IN MANY 04 SIENNA'S. I, ALONG WITH MANY OTHERS FEEL THIS IS A SAFETY HAZARD DUE TO WHAT WOULD HAPPEN TO THE ALREADY CRACKED DASH IF THE AIRBAG WERE TO DEPLOY. I HAVE CALLED TOYOTA AND REGISTERED A COMPLAINT AND WAS ASSIGNED CASE #: 1207232487. I HAVE ALSO EMAILED TOYOTA WITH A COMPLAINT AS WELL. BECAUSE OF THE NUMBER OF INCIDENTS, I BELIEVE TOYOTA SHOULD ISSUE A RECALL. I NEED A NEW DASH, AND BECAUSE IT'S OBVIOUSLY A MANUFACTURER'S DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468381July 31, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES
I WAS PULLING FORWARD FROM A RED LIGHT, SLOWLY ACCELERATING. SOMEONE CUT ME OFF, I SWERVED, AND THEN ACCELERATED INTO TRAFFIC. THE CAR STARTED ACCELERATING ON ITS OWN, FROM ABOUT 35 MPH (WHERE I PULLED MY FOOT OFF THE ACCELERATOR PAD TO "HOLD" THE SPEED BUT NOT CONTINUE ACCELERATING) UP TO 55 MPH--THIS HAPPENED VERY QUICKLY, IN A SMATTERING OF SECONDS. I REMEMBERED READING THAT YOU SHOULD JUST SLAM ON THE BRAKE AND HOLD IT DOWN HARD, WHICH I DID. THIS DID STOP FURTHER ACCELERATION, BUT IT DID NOT IMMEDIATELY SLOW THE CAR. I WAS ABLE TO SLOW THE CAR IN ABOUT 10 SECONDS, THOUGH DECELERATION WAS VERY SLOW. WHEN I FINALLY RETURNED TO 35 MPH, I DID NOT ATTEMPT TO ACCELERATE AGAIN FOR ABOUT TWO MILES. I STOPPED AT ANOTHER TRAFFIC LIGHT, AND WHEN I STARTED FORWARD FROM THE LIGHT, I DID NOT DEPRESS THE ACCELERATOR PAD WITH MY TYPICAL FORCE, ACCELERATING AT ABOUT HALF THE SPEED I NORMALLY WOULD, AS I DID NOT WANT TO BE TAKEN BY SURPRISE BY THE UNEXPECTED SUDDEN ACCELERATION AGAIN. THE PROBLEM DID NOT FURTHER REPEAT ITSELF THIS EVENING, BUT IT WAS QUITE SCARY WHEN IT HAPPENED. I KNOW IT WAS NOT THE FLOOR MAT UNDER THE PEDAL, AS THE FLOOR MAT HAS BEEN CUT AWAY FROM THE PEDAL AREA AND WAS PULLED VERY FAR BACK INTO THE DRIVER'S SEAT AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468470July 31, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THE FRONT INTERIOR DRIVER'S SIDE DOOR WELD FRACTURED WHICH CAUSED A LOUD CLICKING NOISE WHENEVER ACCESSING THE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE FRONT DRIVER'S SIDE DOOR WOULD NEED TO BE REPLACED. THE TECHNICIAN STATED THE MALFUNCTION WAS RELATED TO MANUFACTURERS DESIGN DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468236July 30, 2012
STRUCTURE
DASHBOARD CRACKS OVER THE ENTIRE LENGTH OF THE DASHBOARD. CRACKS IN AREA ABOVE GLOVE COMPARTMENT THAT HOUSES THE AIRBAG. CRACKS IN DASHBOARD IN FRONT OF STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468292July 30, 2012
STRUCTURE:BODY:DOOR
IN FALL 2010 THE PASSENGER SIDE REAR SLIDING DOOR IN MY 2004 TOYOTA SIENNA, WHICH IS AUTOMATIC, BEGAN NOT OPENING AND NOT CLOSING WHEN THE "AUTOMATIC" BUTTON WAS PUSHED OR WHEN THE HANDLE WAS PULLED WHICH AUTOMATICALLY TRIGGERS THE MOTOR TO START. I FIGURED IT WAS THE MOTOR GOING BAD SO I TURNED IT OFF AND BEGAN USING IT MANUALLY. I TOOK IT INTO A TOYOTA DEALERSHIP IN JANUARY 2011. I WAS TOLD IT WOULD COST $80 FOR A DIAGNOSTIC TEST WHICH I COULDN'T AFFORD AT THE TIME. HE SAID DEPENDING ON WHAT THEY FOUND A NEW MOTOR AND CABLE COULD RUN ANYWHERE BETWEEN $500 AND $1800. HE THEN TOLD ME THAT SOMETIMES DIRT GETS BUILT UP IN THE TRACK OF THE DOOR WHICH CAN MAKE IT HARD FOR THE MOTOR TO OPEN/CLOSE AND HE SHOWED ME HOW TO WASH IT OUT. I DID BUT IT DIDN'T HELP. I CONTINUED TO USE IT MANUALLY. IN THE SPRING OF 2011 THE DOOR GOT JAMMED PART WAY OPEN. I COULD NOT GET IT TO OPEN OR CLOSE. AFTER LOOKING AT THE DOOR MYSELF I NOTICED A BOLT ON THE BACK OF THE DOOR WHERE THE CABLE RUNS LOOKED LOOSE AND WHEN I FINALLY GOT THE DOOR TO SHUT, I WATCHED THE CABLE AND SAW THAT IT WAS NOT WORKING AS IT SHOULD. I TOOK IT TO A MECHANIC WHO REPLACED THE BOLT, THIS MECHANIC SAID THAT THE MOTOR WAS WORKING FINE. IT WAS A CABLE ISSUE. I DECIDED TO STOP USING THE DOOR COMPLETELY BECAUSE I WAS WORRIED THE CABLE WOULD BREAK OR IT WOULD RUIN THE MOTOR. ON MARCH 13, 2012 WHILE WE WERE IN ANOTHER CITY A FRIEND UNKNOWINGLY OPENED THE DOOR AND IT GOT STUCK OPEN AGAIN. IT WAS STUCK OPEN ABOUT 6 INCHES. WE WERE STUCK IN ANOTHER CITY WITH NO WAY TO GET HOME. I HAVE SINCE FOUND COUNTLESS REPORTS ONLINE ABOUT THIS ISSUE IN 2004-2007 TOYOTA SIENNAS. WHY ISN'T THERE A RECALL? CLEARLY THIS IS A SAFETY ISSUE. WHAT IF THERE WAS A CAR ACCIDENT/FIRE AND WE COULD NOT ESCAPE BECAUSE THAT DOOR WOULD NOT OPEN -- I HAVE 3 KIDS IN CARSEATS STILL. OR A CHILD ACCIDENTALLY OPENS THE DOOR WHILE ITS MOVING AND IT GETS STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468304July 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA XLE. THE CONTACT STATED THAT AS HE APPROACHED A STOP LIGHT, HE SUDDENLY EXPERIENCED SUDDEN ACCELERATION AND THERE WAS AN INCREASE IN THE ENGINE RPMS UP TO 8,000. THE CONTACT FORCEFULLY APPLIED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE THEN DECELERATED AND THE CONTACT DROVE HOME SLOWLY. THE DEALER WAS NOTIFIED AND TOWED THE VEHICLE IN FOR A DIAGNOSTIC TEST. THEY WERE UNABLE TO DIAGNOSE A FAILURE AND ATTRIBUTED IT TO A DRIVER'S ERROR. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 900. UPDATED 08/23/12*LJ UPDATED 08/23/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468362July 30, 2012
STRUCTURE:BODY, SEAT BELTS
DOOR POPPING WHEN OPENING AND CLOSING DUE TO BROKEN DOOR WELD. SECONDLY WHEN THE PASSENGER SIDE SEAT BELT BECOMES FULLY EXTENDED IT BINDS AND GETS CAUGHT AND THE SHOULDER BELT WILL NOT RETRACT BACK INTO THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468067July 28, 2012
STRUCTURE:BODY
DRIVER SIDE SLIDING DOOR IS BROKEN. DEALER SAYS WELD IS BROKEN REQUIRING COMPLETE DOOR REPLACEMENT AT A COST OF $2000. THE DRIVER DOOR WAS REPLACED YEARS AGO UNDER A RECALL BECAUSE IT TOO HAD A BROKEN WELD. *TR THIS SLIDING DOOR PROBLEM IS NOT AN ISOLATED ISSUE. THE DEALERS ARE WELL AWARE OF THE PROBLEM ON THESE VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468585July 26, 2012
STRUCTURE
LETTER FROM SENATOR SCHUMER ON BEHALF OF CONSTITUENT RE A REIMBURSEMENT ISSUE WITH 2004 TOYOTA SIENNA (DOT/I# S 2012 187) *TGW ON AUGUST 9, 2009, THE SPARE TIRE CABLE HAD TO BE REPLACED DUE TO CORROSION. IN THE SPRING OF 2011, TOYOTA ISSUED A SAFETY RECALL. THEIR NOTICE STATED IF YOU HAVE PREVIOUSLY PAID FOR THE REPAIR, SUBMIT THE BILL AND REIMBURSEMENT CONSIDERATION WOULD BE GIVEN. ON OCTOBER 19, 2011, TOYOTA REQUESTED FOUR ADDITIONAL DOCUMENTS. ON FEB 8, 2012, THE CONSUMER WAS DENIED REIMBURSEMENT, BECAUSE HE WAS UNABLE TO PROVIDE THE CREDIT CARD STATEMENT THAT WAS USED TO PAY FOR THE REPAIR. *JB UPDATED 08/28/12. *JB UPDATED 10/25/12.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467765July 26, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE LIFT GATE WOULD NOT REMAIN OPEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 08V244000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467874July 26, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
OUR RIGHT SIDE-POWER DOOR STOPPED WORKING AND WE THEN RECEIVED A WARRANTY ENHANCEMENT NOTICE "CERTAIN 2004 TO 2007 MODEL YEAR SIENNA REAR SLIDING DOOR LATCH ASSEMBLIES AND POWER SLIDING DOOR CABLE ASSEMBLIES" EXTENDING THE WARRANTY TO 120,000 MILES. WE TOOK IT TO THE TOYOTA DEALER AND THEY STATED THAT THE DOOR LATCH ASSEMBLY IN OUR VEHICLE IS NOT COVERED BECAUSE THE PART NUMBERS ARE DIFFERENT. IT SEEMS IF THEY ARE HAVING AN ISSUE WITH THESE COMPONENTS THEY ALL SHOULD BE COVERED. THE PART NUMBER NEEDED IS 69631-08021 WHICH INCLUDES THE PARTS IN THE RECALL. IT SEEMS IF THERE IS A PROBLEM THAT REQUIRED A WARRANTY EXTENSION, AND THOSE PARTS ARE SOME HOW DEFECTIVE THEN THE ENTIRE UNIT SHOULD ALSO BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468562July 25, 2012
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
CPSC#I270307A. 2006 TOYOTA SIENNA. CONSUMER STATED THAT THERE IS A SERIOUS PROBLEM WITH THE MECHANICAL PASSENGER DOORS. STATED ON ONE OCCASION THE REAR PASSENGER DOOR EXPLODED WHILE HER CHILDREN WERE INSIDE. *LN THE CONSUMER ALSO STATED WHITE SMOKE COULD BE SEEN COMING FROM THE DOOR. THE DEALER STATED THE MOTOR EXPLODED AND IT WAS VERY COMMON. THE CONSUMER ALSO STATED THE ONLY WORKING DOOR IS ALSO EXHIBITING PROBLEMS. THE CONSUMER STATED AS HER DAUGHTER WAS ENTERING THE VEHICLE, THE DOOR SUDDENLY SLAMMED SHUT VERY QUICKLY, JUST MISSING HER BY SECONDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467698July 25, 2012
AIR BAGS
HAD 2007 SIENNA SERVICED FOR BLINKING AIR BAG LIGHT AT TOYOTA DEALERSHIP. SERVICE DEPT. STATED THAT THE SENSOR NEEDED TO BE CLEANED; CHARGE WAS ROUGHLY $100 AS THE VEHICLE WAS OVER THE 60,000/5 YR WARRANTY. ON 05/29/2012 CAR WAS SERVICED AGAIN FOR BLINKING AIR BAG LIGHT; HOWEVER, SERVICE DEPT. STATED THAT THE LIGHT WAS NOT BLINKING AT THE TIME THE CAR WAS SERVICED, SO THE PROBLEM COULD NOT BE ASSESSED. THE AIR BAG LIGHT CAME ON AGAIN FOR THE THIRD TIME AND WE WERE INFORMED THAT THE WIRE ON THE PASSENGER SIDE NEEDED TO BE REPLACED AT A COST OF $1,100. FUNNY HOW THE LIGHT KEEPS COMING ON, BUT THE PROBLEM COULD NEVER BE ASSESSED, AND NOW IT COSTS $1,100 TO FIX. NEEDLESS TO SAY, WE ARE NOT HAVING IT FIXED AND WE PRAY FOR NO ACCIDENTS--PRETTY SCARY. WE HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE AND WE WILL NEVER PURCHASE ANOTHER TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467699July 25, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY
POWER SLIDING DOOR CABLE BROKE. CONFIRMED WITH TOYOTA DEALER THAT BREAKING CABLE CAUSED POWER DOOR MOTOR TO FAIL. TOYOTA HAS WARRANTY ENHANCEMENT TO COVER CABLE, BUT WILL NOT COVER MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467214July 24, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2009 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE PARKED, THE DRIVER'S SIDE ELECTRIC DOOR PANEL CAUGHT FIRE. THE VEHICLE WAS DESTROYED. THE POLICE AND FIRE DEPARTMENT WERE CONTACTED AND A REPORT WAS ON FILE. THE FAILURE CAUSED NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 40,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10467263July 24, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE POWER SLIDING DOORS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE DOORS AND STATED THEY NEEDED TO REPLACE THE MOTOR AND CABLE ASSEMBLY ON THE DRIVER SIDE. ON THE PASSENGER SIDE, THE ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED WHO STATED OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 109,847 AND THE CURRENT MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467552July 24, 2012
AIR BAGS
TL* THE CONTACT OWNED A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT SHE WAS CRASHED INTO FROM THE REAR BY A VEHICLE DRIVING 50 MPH. THE CONTACT HAD BEEN BRAKING TO A STOP. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. THE CONTACT SUSTAINED CHEST AND NECK INJURIES DURING THE CRASH. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000. UPDATED 09/06/12*LJ UPDATED 09/10/2012 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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