Toyota Sienna Complaints

9,048 consumer complaints on file.

#10493371January 18, 2013
SEATS
I DROVE ONLY 1975 MILEAGE BUT MY VAN MAKES UNBEARABLE NOISE FROM 3RD ROW SEAT. I TOOK TO TOYOTA SERVICE STATION TWICE BUT I WAS TOLD IT IS MANUFACTURING DEFECT AND TOYOTA COULDN'T FIND SOLUTION FOR THIS PROBLEM. I SENT OUT EMAIL TO TOYOTA BUT DIDN'T HEAR FROM THEM YET I PAID ABOUT $ 44,000.00 FOR THIS VAN. DRIVING THIS CAR I FEEL I PUNISH MY SELF EVERYDAY. I AM LOOKING FOR HELP TO GET IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493460January 18, 2013
SEAT BELTS
FRONT SEAT BELTS ARE JAMMING AND GETTING FOLDED AND THUS CREATING A DRIVING HAZARD. THIS IS HAPPENING ALMOST EVERY OTHER WEEK. WE HAVE TO UNTANGLE AND AGAIN THIS HAPPEN. SOMETIME WE WILL BE DRIVING WITHOUT SEAT BELT PROPERLY FASTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493307January 17, 2013
SEAT BELTS
THE FRONT SEAT BELTS ON THIS VEHICLE JAM ALL THE TIME. THEY FOLD AND JAM WITH THE SEATBELTS UNABLE TO RETRACT AND HOLD THE DRIVER OR PASSENGER IN A SAFE MANNER. THIS IS THE ONLY VEHICLE I HAVE OWNED WITH THIS CONTINUOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493206January 16, 2013
SEAT BELTS
FRONT SEAT BELTS ARE JAMMING AND FOLDING AT MECHANISM WHERE BELT SHOULD RELEASE AT SHOULDER ADJUSTMENT POINT FROM THE INTERIOR SIDE WALL OF THE VAN. THE DRIVER IS LEFT WITH A COMPLETELY EXTENDED LAP AND SHOULDER BELT, RENDERING THE SAFETY DEVICE USELESS. THE COMBINATION OF AN AIR BAG WITH A FAULTY SEAT BELT MECHANISM IS DEADLY. THIS VEHICLE'S DEFECT OVER MULTIPLE MODEL YEARS HAS BEEN WELL-DOCUMENTED AND IS A MAJOR SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493213January 16, 2013
STRUCTURE:BODY:DOOR
MULTIPLE TIMES WHEN THE TEMPERATURE GETS BELOW 60 DEGREES, THE REAR HATCH DOOR DOES NOT STAY OPEN, IT WILL AUTOMATICALLY CLOSE AND HAS TRAPPED MYSELF AS WELL AS MY HUSBAND AND BANGED MY SON IN THE HEAD. WE ARE LUCKY NO ONE WAS SERIOUSLY INJURED AND FEEL THAT THIS IS A MAJOR SAFETY ISSUE. WE WOULD LIKE TO SEE A SAFETY RECALL ON THIS ISSUE AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493001January 15, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR LIFT GATE WILL NOT STAY OPEN CAUSING POTENTIAL FOR INJURY. THERE WAS A SAFETY RECALL IN 2008 AND THE REAR HATCH STRUTS HAD A DESIGN FLAW AND THEY WERE REPLACED. THIS IS A SECOND FAILURE OF THESE STRUTS. A SMALL CHILD CAN EASILY BE CRUSHED UNDER THE HATCH IF IT COMES DOWN WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492642January 15, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA LE MINIVAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR ELECTRICAL SLIDING DOOR. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492946January 14, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
PASSENGER SIDE POWER DOOR CABLE SNAPPED AND THE DOOR WOULDN'T CLOSE NOR OPEN. TRIED TO OPEN IT MANUALLY, NO LUCK UNLESS YOU USE ENORMOUS AMOUNT OF POWER WHICH MIGHT DO DAMAGE TO SOME OTHER PARTS OF THE VEHICLE. EVEN IF DOOR MANAGED TO GET OPEN IT WON'T CLOSE, WHICH IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492408January 13, 2013
STRUCTURE:BODY
THIS HAS HAPPEN MULTIPLE TIMES. HAPPEN LAST YEAR AND THIS YEAR. THE SLIDING DOOR DOES NOT CLOSE IN MIDDLE OF JOURNEY WHICH FORCES YOU TO DRIVE WITH KIDS WITH DOOR OPEN UNTIL YOU CAN GET THE DOOR FIXED.. LAST YEAR IT WAS WITH LEFT SLIDING DOOR TODAY THE RIGHT SLIDING DOOR GOT STUCK IN MIDDLE OF MY SHOPPING TRIP AND WE HAD TO DRIVE WITH TWO KIDS 3 YRS AND 6YRS WITH RIGHT SLIDING DOOR OPEN TO HOME. THIS IS COMMON PROBLEM ON INTERNET AND HIGHWAY SAFETY SHOULD CONSIDER A PUBLIC RECALL TO THIS SLIDING DOOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492219January 11, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVERS SIDE SEAT BELT WAS RESTING IN AN UNCOMFORTABLE POSITION ACROSS HER NECK. THERE WAS NO OPTION TO ADJUST THE SEAT BELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THERE WAS NO REPAIR AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492274January 11, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
TOYOTA SIENNA'S EQUIPPED WITH POWER SLIDING DOORS USE A PLASTIC COATED STEEL WIRE TO OPERATE THE DOOR VIA A WHEEL AND MOTOR. THIS PLASTIC DETERIORATES OVER TIME AND THE STEEL WIRE CORRODES AND FAILS LEADING TO THE INOPERABLE ABILITY OF THE DOOR IN THE POWER MODE. IN POWER MODE: THE DOOR WILL REMAIN CLOSED IF ATTEMPTED TO BE OPENED WHILE THE VEHICLE IS IN A MOTION GEAR. IT ALSO ALLOWS THE CONTROLLED OPEN AND CLOSURE OF THE DOOR WITH AN AUTOMATIC REVERSAL IF THE DOOR DETECTS OBSTRUCTION. DISENGAGING THIS POWER MODE ALLOWS THE DOOR TO BE OPENED WHEN IN MOTION. IT ALSO ALLOWS THE DOOR TO SLAM CLOSED IF VEHICLE IS PARKED ON AN INCLINE AND COULD INJURE A PERSON NOT EXPECTING THE CLOSURE OR OPENING. TOYOTA HAS OFFERED A "SERVICE EXTENSION", NOT A RECALL, FOR A PART THAT IS INTEGRAL FOR THE SAFE OPERATION OF THE SLIDING DOORS. THIS EXTENSION WILL ONLY COVER A SMALL PERCENTAGE OF VEHICLES IN THEIR ALLOTTED TIME FRAME. THE ACTUAL FAILED PART IS NOT AVAILABLE FOR REPLACEMENT AND A WHOLE DOOR ACTUATOR MUST BE PURCHASED AND INSTALLED AT $1100 PER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492159January 10, 2013
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
AFTER A SHORT TRIP, 5 MILES, I WAS BACKING INTO MY DRIVEWAY WHEN I NOTICED SOME FLUIDS ON THE CEMENT. I CHECKED THE LIQUID AND WAS NOT SURE IF IT WAS COOLANT OR TRANSMISSION FLUIDS SO I CALLED MY MECHANIC AND HE RECOMMENDED THAT I SHOULD HAVE IT TOWED IN .IT TURNS OUT THAT THE PROBLEM WAS THAT A CONNECTOR AT THE BOTTOM OF THE RADIATOR CRACKED AND WAS MIXING THE COOLANT WITH THE TRANSMISSION FLUID ,IT APPEARS THAT A DEFECTIVE FITTING WAS THE PROBLEM. IT COST ME $977.3 TO REPLACE THE RADIATOR AND FLUSH THE TRANSMISSION. MY MECHANIC SAID IF I WOULD HAVE CONTINUED DRIVING WITH THESE 2 FLUIDS MIXING I WOULD HAVE DAMAGED THE TRANSMISSION BEYOND REPAIR FOR A BILL OF $3,000. MORE IF THIS IS A COMMON PROBLEM ON THESE CARS PEOPLE SHOULD AT LEAST BE NOTIFIED WHAT TO WATCH FOR OR BETTER YET REPAIRED BY THE COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492177January 10, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INDICATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE TEST RESULTS DETERMINED THAT THE SIDE AIR BAG WAS DEFECTIVE. THE DEALER ADVISED THE CONTACT THAT THE SIDE AIR BAG AND HARNESS NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE SIDE AIR BAGS OR THE HARNESS REPLACED DUE TO THE DEALER NOT HAVING THE PARTS AVAILABLE TO COMPLETE THE REPAIR. THE FAILURE MILEAGE WAS 73,929.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491978January 9, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE ELECTRICAL SYSTEM MAY HAVE BEEN COMPROMISED DURING CONVERTING THE VEHICLE INTO ONE SUITED FOR PERSON'S WITH DISABILITIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 3,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491805January 8, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
REAR LIFT GATE STRUTS REPLACED ON 3/11/2008 BY TOYOTA DUE TO REAR LIFT GATE NOT STAYING OPEN AND CLOSING DOWN ON TOP OF US BY ITSELF. REAR LIFT GATE STRUTS REPLACED AGAIN ON 12/18/2009 BY TOYOTA DUE TO THE SAME THING HAPPENING. REAR LIFT GATE STRUTS ARE AGAIN FAILING AS OF 12/2012. CALLED TOYOTA ABOUT IT AND THEY WILL NOT REPLACE THEM STATING THEY ARE OUT OF WARRANTY. THE REAR LIFT GATE OPENS SLOWLY, THEN BEGINS TO CLOSE DOWN ON TOP OF YOU BY ITSELF. THE REAR LIFT GATE TAKES GREAT FORCE TO STOP IT FROM COMING DOWN ON TOP OF YOU. THE SAFETY MECHANISM/AUTO REVERSAL DOES NOT SEEM TO WORK PROPERLY AS IT TAKES A VERY STRONG PERSON TO REVERSE IT. A WOMAN OR CHILD COULD EASILY BE CRUSHED BY THE REAR GATE AS THEY MAY NOT BE ABLE TO FORCE IT BACK UP. BEING THAT THESE NEW STRUTS IN 2009 WERE SUPPOSE TO BE "LONGER LASTING" ACCORDING TO TOYOTA, THEY ARE HAVING TO BE REPLACED MUCH SOONER THAN MOST CONSUMERS WOULD EXPECT. NEW STRUTS BEING REPLACED EVERY 3 YEARS IS NOT WHAT THE CONSUMER EXPECTS OF "LONGER LASTING" STRUTS. AT SOME POINT, SOMEONE IS GOING TO GET SERIOUSLY HURT OR KILLED BY THESE DEFECTIVE REAR LIFT GATE STRUTS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490991January 4, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC CUT THE WIRING FOR THE SLIDING DOOR IN ORDER TO BE ABLE TO OPEN THE DOOR. THE MANUFACTURER WAS CONTACTED AND SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER ADVISED THAT THE SLIDING DOOR WOULD HAVE TO BE REPLACED. AFTER SOME TIME PASSED, THE REAR PASSENGER'S SIDE SLIDING DOOR ALSO FAILED. THE CONTACT RECEIVED AN EXTENDED WARRANTY NOTICE FOR THE REPLACEMENT OF THE SLIDING DOOR WIRING HOWEVER, THE WARRANTY WOULD NOT COVER THE MOTOR OR ANY ADDITIONAL COMPONENTS FOR THE DOOR. THE CONTACT STATED SHE HAD DEACTIVATED THE ELECTRONIC FUNCTION OF BOTH SLIDING DOORS AND WOULD OPEN THEM MANUALLY. ADDITIONALLY, THE CONTACT STATED THAT SHE LATER SMELLED A BURNING ODOR WHILE DRIVING WITH THE HEATED SEAT WARMER ACTIVATED. THE DRIVER'S SEAT THEN BEGAN SMOKING. THE CONTACT SUSTAINED A BURN TO HER HAND AS A RESULT. ALSO, THE CONTACT STATED THAT THE REAR DRIVER'S SIDE VENT WINDOW COMPLETELY DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED FOR ANY OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10491432January 4, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN OPENING AND CLOSING THE FRONT DRIVER'S SIDE DOOR, THE DOOR WOULD EXHIBIT A LOUD POPPING NOISE. THE CONTACT WAS CONCERNED THAT THE DOOR WOULD DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS ADVISED THAT THE WELDING ON THE DOOR WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. THE CURRENT MILEAGE WAS APPROXIMATELY 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491472January 4, 2013
SEAT BELTS
PASSENGER FRONT SEAT BELT IS TWISTED AND WILL NOT RETRACT AND IS THEREFORE UNSAFE FOR USE. SINCE THIS IS A SAFETY CONCERN, I ASKED TOYOTA DEALERSHIP IF THERE WAS ANY RECALL OR SERVICE BULLETIN ISSUED FOR THIS PROBLEM AND I WAS TOLD THERE IS NOTHING THEY ARE AWARE OF. REQUEST TOYOTA TO INVESTIGATE THIS CONCERN AND TAKE PROMPT ACTION IN RESOLVING THIS SAFETY ISSUE. IF THERE IS A RECALL / SERVICE BULLETIN ISSUED OR IN THE WORKS, PLEASE LET US KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490891January 3, 2013
AIR BAGS, SERVICE BRAKES
ON DAY OF THE ACCIDENT, IT WAS SNOWING AND ROAD CONDITIONS WERE ICY AND SLIPPERY. AS VEHICLE WAS GOING AROUND THE BEND, DRIVER NOTICED CARS WERE STOPPED AT A SIGNAL. DRIVER COULD NOT STOP VEHICLE IN TIME TO AVOID A CRASH SINCE ABS BRAKES LOCKED ALL THE WHEELS AND THE CAR WAS SLIDING AND SO DRIVER SWERVED TO AVOID CRASHING INTO OTHER CARS AND HIT A TREE HEAD-ON. VEHICLE SUSTAINED FRONT-END DAMAGE. AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10490949January 3, 2013
STRUCTURE:BODY
CABLE FROM DOOR SNAPPED. REAR RIGHT SLIDING DOOR BECAME INOPERABLE, HAD TO OPEN AND CLOSE MANUALLY. VERY HARD TO SLIDE DOOR IN EITHER DIRECTION. TOYOTA DIAGNOSED AS BROKEN CABLE REPAIRED. DOOR INOPERABLE AGAIN IN 2/2012. TOYOTA DIAGNOSED AS BROKEN DOOR RELEASE MOTOR. REPAIRED. INCURRED TOTAL OF $1,405.00 IN REPAIRS. SUBMITTED RECEIPTS FOR REIMBURSEMENT FOR THE SIENNA DOOR LATCH AND CABLE ASSY WARRANTY ENHANCEMENT 11/27/12. 12/26/12 RECEIVED LETTER FROM TOYOTA STATING THAT THE REPAIR DOES NOT MEET THE CRITERIA FOR REIMBURSEMENT. 1/4/2013 CALLED 1-800-331-4331 TO ASK WHY IT IS NOT COVERED. AFTER BEING ON HOLD FOR 30 MINUTES, GENTLEMAN SAYS THE CABLE AND MOTOR ARE NOT COVERED FOR OUR VIN#. IT WOULD HAVE BEEN COVERED IF THE DOOR LATCH HAD BROKEN. I ASKED IF HE COULD SEND ME ANYTHING IN WRITING AS TO REASON FOR NOT BEING COVERED AND HE SAID NO. I DO NOT THINK TOYOTA IS TREATING ITS CUSTOMERS FAIRLY. THE LEFT REAR SLIDING DOOR BROKE IN 2010 AND THEY DID COVER IT AS IT WAS RIGHT AT 3 YEARS SO STILL COVERED. THE REAR SLIDING DOORS ARE CONSTRUCTED POORLY AND I WILL NEVER PURCHASE ANOTHER VEHICLE WITH SLIDING DOORS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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