Toyota Sienna Complaints

9,048 consumer complaints on file.

#10495102January 29, 2013
SEAT BELTS
THE FRONT SEAT BELTS (BOTH DRIVER AND PASSENGER SIDE) ARE EASILY JAMMED AND GETTING FOLDED OVER SO THAT THE SEAT BELT NEITHER RETRACTS OR PULLS OUT. IT IS EXTREMELY DIFFICULT TO UNJAM THE BELT, AND OFTEN NECESSITATES DRIVING WITHOUT THE SAFETY OF AN EFFECTIVE SEAT BELT. THIS HAS NEVER HAPPENED IN ANY OTHER MAKE/MODEL CAR I'VE DRIVEN - TOYOTA NEEDS TO ADDRESS THIS SAFETY ISSUE PROMPTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495103January 29, 2013
AIR BAGS
THE AIRBAG LIGHT WENT ON AND BLINKING. TOOK THE CAR TO THE DEALER AND WAS TOLD IT COST $852 TO FIX THE "WIRE HARNESS" ISSUE. I CHECKED ON LINE AND REALIZED THERE ARE MANY COMPLAINTS ON THIS SAME ISSUE. IT IS A COMMON SAFETY ISSUE AND SHOULD BE TAKEN CARE BY TOYOTA. BY THE WAY, THE SAME AIRBAG LIGHT WAS ON IN 2008 AND THE AIRBAG SENSOR WAS "RECALIBRATED" BY THE DEALERSHIP UNDER NEW CAR WARRANTY. I THOUGHT THEY REPLACED THE AIRBAG AS THEY TOLD ME BECAUSE IT TOOK MORE THAN ONE WEEK TO GET MY VAN BACK. BUT WHEN I LOOKED INTO THIS NOW, THE REPAIR WAS ACTUALLY "RECALIBRATE AIRBAG SENSOR". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494910January 28, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFTGATE LATCH WAS FOUND TO BE MELTED. THE CONTACT WAS UNSURE OF HOW THE LATCH BECAME MELTED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THE ENTIRE DOOR HANDLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE CURRENT MILEAGES WERE APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494985January 28, 2013
FUEL SYSTEM, GASOLINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A KNOCKING AND SWOOSHING SOUND COMING FROM THE FUEL TANK. THE NOISE WOULD BECOME LOUDER WHEN THE CONTACT WAS DRIVING AT LOWER SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS. THE DEALER REPLACED THE FUEL TANK BUT THE REPAIR DID NOT CORRECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED WHO STATED THAT THE NOISES WERE NORMAL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 836 AND THE CURRENT MILEAGE WAS 5,384. UPDATED 2/12/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494842January 27, 2013
SEAT BELTS
NUMEROUS TIMES THE SEAT BELT FOLDS AS IT IS PULLED OUT AND THEN JAMS. PRIOR TO TODAY I HAVE BEEN ABLE TO GET IT UNFOLDED. TODAY I AM NOT ABLE TO AND NOW CANNOT DRIVE MY CAR SAFELY. IF I CAN'T FIX IT MYSELF I WILL HAVE TO DRIVE IT TO THE TOYOTA DEALERSHIP WITHOUT WEARING THE SEATBELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494846January 27, 2013
STRUCTURE:BODY
THE VEHICLE HINGE OF THE DRIVER'S DOOR BECOMES UNWELDED FROM THE DOOR CAUSING A CLICKING NOISE. AFTER SEVERAL OPENINGS AND CLOSINGS OF THE DOOR THE HINGE LOOSENS EVEN MORE CAUSING A INTERFERENCE WITH THE WINDOW. THE DRIVER'S SIDE WINDOW IS ONLY ALLOWED TO FALL 2/3RD OF THE WAY DOWN BEFORE THE HINGE STOPS IT CAUSING POTENTIAL BREAKAGE OF THE GLASS WHILE THE MOTOR VEHICLE IS IN OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494221January 25, 2013
STRUCTURE
1999 TOYOTA SIENNA. CONSUMER REQUESTS REIMBURSEMENT OF FAULTY TIRE CARRIER REPAIRS. *SMD THE CONSUMER STATED IN EARLY 2006, HE NOTICED THE SPARE TIRE CARRIER WAS INOPERABLE, AND APPARENTLY, IT HAD RUSTED IN PLACE. HE TOOK THE VEHICLE TO A SERVICE REPAIR STATION, WHERE THEY REPLACED THE CORRODED SPARE TIRE ASSEMBLY AT A COST OF $300. SOMETIME LATER, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL, REGARDING THE PROBLEM HE PREVIOUSLY EXPERIENCED. THE CONSUMER THEN SUBMITTED THE PAPERWORK FOR REIMBURSEMENT. HOWEVER, TOYOTA DENIED THE REQUEST, BASED ON THE FACT, THE CONSUMER DID NOT HAVE THE WORK PERFORMED AT AN AUTHORIZED TOYOTA DEALERSHIP SHOWING COMPLETION OF SSC A9E. THE CONSUMER THEN WENT TO AN AUTHORIZED TOYOTA DEALER TO HAVE THE RECALL PERFORMED. TOYOTA DENIED THE REIMBURSEMENT AGAIN, IN A LETTER WHICH STATED THE REPAIR THAT WAS PERFORMED DID NOT MEET THE CRITERIA FOR REIMBURSEMENT UNDER THE SPECIAL SERVICE CAMPAIGN SSC A9E. UPDATED 02/06/13.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494428January 23, 2013
SEAT BELTS
THE FRONT SEATBELTS--ESPECIALLY THE DRIVERS' SEATBELTS OFTEN BECOME STUCK WHEN EXTENDED. SOMETIMES THE SEATBELT CANNOT RETRACT BECAUSE IT IS TWISTED; MORE OFTEN THE SEATBELT WILL NOT RETRACT. THE RESULT IS THAT THE IT THE OCCUPANT ISN'T (ADEQUATELY) RESTRAINED. A TEMPORARY FIX CAN OFTEN BE ACCOMPLISHED BY ADJUSTING THE SHOULDER HEIGHT BUT THIS IS TIME CONSUMING AND FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494505January 23, 2013
SERVICE BRAKES
BRAKES WERE INSPECTED AT TIRE ROTATION IN DECEMBER 2012 BY LOCAL TRUSTED MECHANIC. BRAKES CHECKED GOOD AND HAD APPROXIMATELY 10,000 MILES REMAINING. ON JANUARY 20, 2013 FAMILY RETURNED HOME FROM A 3 HOUR DRIVE TO THE SMELL OF BURNING COMING FROM THE RIGHT REAR TIRE. TIRE RIM WAS NOTED TO BE AS BLACK AS THE RUBBER OF THE TIRE. WISPY SMOKE WAS SEEN RISING FROM THE RIGHT REAR ROTOR/BRAKE PADS. EXTREMELY HOT TO TOUCH. ON JANUARY 21 ,2013 BRAKES WERE EXAMINED BY SAME MECHANIC AND PADS WERE DESTROYED. ROTOR WAS ALSO DAMAGED. CAUSAL FACTOR COULD NOT BE DETERMINED. BOTH ROTOR AND PADS REPLACED AND BRAKE FLUID DRAINED AND REFILLED. ON JANUARY 23, 2013 SITUATION RETURNED WITH RIGHT REAR TIRE. THE SMELL OF "HOT BRAKES" WAS COMING FROM THE TIRE AND RIM WAS VERY HOT TO TOUCH. NEW ROTOR SHOWS EXCESSIVE SCARING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493788January 22, 2013
STEERING
TOYOTA IS NOT RELIABLE ANYMORE LIKE IT USED TO. ONE PROBLEM AFTER ANOTHER NOT COVERED BY WARRANTIES AND TOO EXPENSIVE TO FIX. THERE SHOULD BE STRICT LAWS TO FORCE TOYOTA TO FIX LOADS OF DESIGN ISSUES FOR FREE INDEPENDENT OF WARRANTIES. BIG COMPANIES LIKE TOYOTA ALWAYS FIND WORK AROUND AND PLAY WITH WORDS IN ORDER TO ESCAPE. MY STEERING WHEEL STARTED MAKING SCREECHING SOUND EVERYTIME I TURN. THE POWER STEERING FLUID LEVEL IS FINE. ITS HARD TO TURN THE STEERING. THIS IS A SAFETY ISSUE AND CAN CAUSE AN ACCIDENT ON THE ROAD OR HIGHWAY. THESE TYPES OF MINIVANS ARE OCCUPIED BY FAMILIES AND TODDLERS WHERE MULTIPLE DEATHS CAN OCCUR IF A PARENT IS NOT ABLE TO TURN THE STEERING FREELY TO ESCAPE AN ACCIDENT. THERE SHOULD BE A SAFETY RECALL AND HAVE TOYOTA FIX THIS FOR FREE WITHOUT ANY DEADLINES AND INDEPENDENT OF WARRANTIES WHERE THEY SAY THIS PART IS COVERED AND THIS PART IS NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493780January 22, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I PURCHASED A 2004 TOYOTA SIENNA IN JULY OF 2007 IMMEDIATELY HAD PROBLEMS WITH THE BACK HATCH HYDRAULICS. TOYOTA FIXED THE HATCH BECAUSE IT WAS UNDER WARRANTY. THE SLIDING PASSENGER DOORS WOULD BE DELAYED BUT WOULD WORK. I DISCUSSED IT WITH SERVICE BUT THE DOOR WAS WORKING SO IT WAS NOT DOCUMENTED IN MY FILE. TOYOTA THEN SENT A NOTICE ABOUT THE SPARE TIRE RACK. I HAD THAT REPLACED. THE SLIDING DOOR CABLE SNAPPED. TOYOTA ISSUED AN EXTENDED WARRANTY FOR SIENNAS WITH LESS THAN 120,000 MILES OR 9 YEARS. I MET THE NINE YEAR CRITERIA BUT HAD TOO MANY MILES ON THE CAR. TOYOTA KNOWS MILES ON THE CARE HAVE NOTHING TO DO WITH THE CABLE MALFUNCTION. IT IS A MATERIAL AND DESIGN PROBLEM BUT THEY REFUSE TO OWN UP TO THE PROBLEM. I WANT TO TOYOTA TO REPAIR THE DOORS ON THE VAN. THE DOOR WILL JUST COME OPEN. THEN THE BATTERY DIES BECAUSE THE LIGHT WILL DRAIN THE CAR. WE ARE LEFT STRANDED IN THE COLD OF WINTER. THE COST FOR TOYOTA TO REPAIR THE DOOR IS $2,300.00. THIS IS ABSURD!! THE PROBLEM IS MATERIALS AND DESIGN. TOYOTA SHOULD NOT BE ALLOW TO MAKE ITS CUSTOMERS PAY FOR THEIR ERRORS NOR SHOULD THEY BE ALLOWED TO ENDANGER THE SAFETY AND LIVES OF ITS CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493790January 22, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN OPENING AND CLOSING THE DRIVER'S SIDE DOOR, THERE WAS A LOUD POP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE MOUNTING PANEL WAS DAMAGED AND NEEDED TO BE WELDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. THE CURRENT MILEAGE WAS APPROXIMATELY 69,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493806January 22, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR WOULD NOT OPEN FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE CLIPS THAT HELD THE PANEL IN PLACE WERE FRACTURED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493629January 21, 2013
STRUCTURE:BODY
TOYOTA ISSUED A WARRANTY ENHANCEMENT NOTIFICATION FOR 2004-2007 MODEL YEAR SIENNAS FOR FRONT DOOR CHECK MOUNTING PANEL FAILURES. THIS WARRANTY HAS EXPIRED AND MY FRONT DOOR IS FAILING DUE TO FAULTY SPOT WELDS. IF THE DOOR CHECK COMPLETELY FAILS, THE DOOR WINDOW CAN BREAK INJURING THE DRIVER. THIS PROBLEM IS PERVASIVE IN THESE MODEL YEARS AND TOYOTA NEEDS TO ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493652January 21, 2013
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING THE CAR AND NOTICED IT WAS A BIT SLUGGISH. THE NEXT THING I KNOW, THE BRAKE PEDAL IS ON THE FLOOR EVEN THOUGH I AM NOT PRESSING IT, AND THE CAR IS STILL MOVING. I HAD MY THREE CHILDREN IN THE CAR, SO I DROVE CAREFULLY TO A SAFE STOPPING PLACE, USED THE EMERGENCY BRAKE, AND EXITED THE CAR. I THEN NOTICED THAT ALL FOUR BRAKES OR TIRES WERE SMOKING AND THERE WAS A VERY STRONG BURNING SMELL. IF THERE HAD BEEN A NEED FOR ME TO STOP SUDDENLY WHILE I WAS STILL MOVING, MY BRAKES WOULD NOT HAVE WORKED! AFTER GETTING THE CAR TOWED AND REPLACING BOTH THE ABS ACTUATOR AND THE MASTER CYLINDER, MY MECHANIC DIAGNOSED THE SOURCE OF THE PROBLEM: THE BRAKE LIGHT SWITCH AND BRACKET HAD BEEN KNOCKED OUT OF ALIGNMENT AND WERE CAUSING BRAKE APPLICATION EVEN WHEN THE PEDAL WAS NOT DEPRESSED BY THE DRIVER. THIS CAUSED ABS AND VEHICLE STABILITY CONTROL FAILURES WHEN THE BRAKES OVERHEATED. I SEARCHED TOYOTA'S RECALLS AND FOUND A RECALL FOR THIS EXACT PROBLEM WAS ISSUED FOR 2011 SIENNAS ONLY, BUT I HAD EXPERIENCED PRECISELY THE SAME PROBLEM IN A 2005 SIENNA. I CALLED TOYOTA AND GOT NOWHERE; BECAUSE NO RECALL HAD BEEN ISSUED FOR MY MODEL YEAR, THEY WOULD NOT HELP ME AT ALL WITH COVERING THE TREMENDOUS COST I HAD INCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493669January 21, 2013
SEAT BELTS
FRONT LH SEATBELT JAMMED. WON'T RETRACTED AFTER PULLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493690January 21, 2013
AIR BAGS
AIR BAG LIGHT STAYS ON INTERMITTENTLY. TOYOTA SERVICE SAID POSSIBLE CONNECTION UNDER PASSENGER SEAT. COST $44.50. STILL STAYS ON. COMMON PROBLEM THEY CANNOT FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493530January 20, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
APPROACHING SLIGHT RIGHT TURN ON A PARK WAY AT ABOUT 40MPH,DOWN HILL OF THE RIGHT TURN SUDDENLY THE SLIP ICON LIGHT ON THE DASH BOARD WAS ON AND OFF WITH BEEPING SOUND ALARM AND OBSERVED GRINDING OR BRAKING SOUND ON THE VEHICLE WHICH MADE JERKING LIKE ON AND OFF POWER OF THE VEHICLE. ROAD CONDITION WAS DRY AND SUNNY AT ABOUT 11:30 AM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493492January 19, 2013
STEERING
DURING A SAFETY INSPECTION THE MECHANICS HAVE SAID THE STEERING FLUID IS LEAKING. THEY WILL HAVE TO REPLACE THE ENTIRE RACK AND PINION STEERING ASSEMBLY. THE COST AVERAGES $1100. THIS IS REPORTED AS A COMMON PROBLEM FOR THIS VEHICLE AND A SAFETY PROBLEM FOR DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493368January 18, 2013
EXTERIOR LIGHTING
RIGHT HEADLAMP KEEPS FILLING WITH WATER CAUSING SEVERE FOGGING AND PUTTING MY BULB OUT. THIS PROBLEM GOT PROGRESSIVELY WORSE OVER A PERIOD OF YEARS AND RUINED THE LENS. I COULDN'T PROPERLY SEE ON RIGHT SIDE WHILE DRIVING. KEPT GOING BACK TO DEALER ABOUT IT BUT ALL THEY WOULD TELL ME WAS TURN MY HEADLAMPS ON LONGER OR FOR LONG PERIOD OF TIME UNTIL IT DRIED OUT, THEN LAUGHED. THEY FINALLY WORE ME OUT AFTER A COUPLE OF YEARS OF COMPLAINING. I HAD ALSO COMPLAINED ABOUT MY TIRES MAKING A LOUD THUMPING NOISE AFTER ABOUT 16,000 MILES AND THEY HAD TOLD ME TO TURN MY RADIO UP LOUDER, THEN LAUGHED AGAIN. ALSO HAD A RECALL DONE THERE, AND DISCOVERED MY WHEEL WELL COVERING TORN. THEY SAID THEY DIDN'T DO IT BUT, IT WAS THE SAME SIDE AS THE RECALL REPAIR WAS ON. THEY REFUSED TO REPAIR IT UNLESS I PAY FOR IT. THEY=DEALER= LIBERTY TOYOTA, BURLINGTON,NJ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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