Toyota Sienna Complaints

9,048 consumer complaints on file.

#10966091March 15, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL: NHTSA RECALL NUMBER: 17V006 RECALL DATE: JANUARY 9, 2017 TOYOTA HAS HAD ADEQUATE TIME TO FIX THIS PROBLEM. AS OF 15 MARCH, TOYOTA STILL HAS STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. SLIDING DOOR: NHTSA RECALL NUMBER: 16V858 RECALL DATE: NOVEMBER 22, 2017 TOYOTA HAS HAD ADEQUATE TIME TO FIX THIS PROBLEM. AS OF 15 MARCH, TOYOTA STILL HAS STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966127March 15, 2017
UNKNOWN OR OTHER
I'VE BEEN HAVING ISSUES FOR OVER A YEAR NOW WITH THE DRIVERS SIDE REAR SLIDING DOOR NOT CLOSING ALL THE WAY. IT WOULD CLOSE ALL BUT THE LAST 6 INCHES OR SO AND THEN RE-OPEN. I TOOK IT TO THE DEALERSHIP 3 TIMES AND THEY SAID THEY FOUND NO ISSUES, BUT GREASED THE DOOR. 2 WEEKS AGO THE DOOR WOULD NOT OPEN OR CLOSE AT ALL (EVEN MANAULLLY - THUS THE REASON FOR MY COMPLAINT). I TURNED THE AUTOMATIC FEATURE OFF AND COULD NOT GET THE DOOR TO OPEN AT ALL!!! MAJOR SAFETY ISSUE! I LOOKED AND NOTICED THAT THE CABLE HAD SNAPPED. I TOOK IT TO THE DEALERSHIP AGAIN AND THEY REPLACED THE CABLE AND SAID THAT WAS THE PROBLEM WITH THE DOOR NOT CLOSING PROPERLY TOO. THAT COST ME $320. THE NEXT DAY THE SAME ISSUE RETURNED OF THE DOOR NOT CLOSING ALL THE WAY. I TOOK IT BACK IN AND THEY DIAGNOSED IT AGAIN IN LESS THAN A MINUTE AS THE ROLLER ON THE HINGE. THEY AGREED TO REPLACE IT AT NO CHARGE TO ME, BUT DID NOT LET ME SEE THE CLAIMED BAD PART. MY MAJOR CONCERN IS THAT THIS DOOR WOULD NOT OPEN AT ALL EVEN IN THE MANUAL MODE AND THAT THE DOOR CONSISTENTLY WOULD NOT CLOSE ALL THE WAY. ALL THESE SYMPTOMS OCCURRED WITH THE VEHICLE FULLY STOPPED AND IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966170March 15, 2017
AIR BAGS, EQUIPMENT, STRUCTURE
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 16V340000 (AIR BAGS), AND 11V560000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965859March 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965866March 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965982March 14, 2017
UNKNOWN OR OTHER
I'VE NOTICED A CRACK THAT HAS APPEARED ON THE DASHBOARD (NEAR GLOVE COMPARTMENT) AT THE PASSENGER SIDE GOING TOWARDS THE RADIO PLAYER. THERE'S ANOTHER CRACK ON THE DASHBOARD NEAR THE VENT ON THE DRIVER'S SIDE. I'VE DONE MY RESEARCH REGARDING THIS AND FOUND THAT IT IS A KNOWN ISSUE FOR 2005 TOYOTA SIENNA. I'VE CONTACTED A REPRESENTATIVE OF TOYOTA DEALERSHIP IN TYSONS, VA FOR THEM TO TAKE A LOOK. I ALSO WANTED TO FILE A FORMAL COMPLAINT REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960388March 13, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL - WE HAVE CHILDREN RIDING IN OUR VEHICLE AND NEED THE RECALLS TO BE FIXED PROMPTLY. WE HAD NOT HEARD ANYTHING FROM TOYOTA AS TO WHEN THE RECALLS WILL BE FIXED. WITH THE AIRBAG ISSUE, NO ONE CAN SIT IN THE FRONT PASSENGER SEAT, WHICH MAKES IT VERY INCONVENIENT FOR OUR BIG FAMILY. SLIDING DOOR RECALL - THE SLIDING DOOR ISSUE ALSO IS A MAJOR DANGER BECAUSE OUR KIDS SIT IN THE BACK. WE ARE FEARFUL THE DOOR COULD OPEN UNEXPECTEDLY. THE DELAY IN FIXING THESE RECALLS IS CAUSING A LOT OF ANXIETY, STRESS, AND DANGER. WE TRIED TO CALL TOYOTA BUT WERE TRANSFERRED TO DIFFERENT DEPARTMENTS FOR OVER 20 MINUTES BEFORE GETTING CUT OFF COMPLETELY. WE WANT ANSWERS AND WE WANT THEM NOW.TOYOTA NEEDS TO FIX THE PROBLEM IMMEDIATELY. WE ARE FEARFUL FOR OUR LIVES IN OUR SIENNA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960438March 13, 2017
EXTERIOR LIGHTING
THERE IS A SAFETY DESIGN FLAW IN THIS VEHICLE. THE DASHBOARD INSTRUMENT LIGHTS WILL NOT LIGHT UP IN THE DAYTIME MAKING IT VERY DIFFICULT TO READ THE SPEEDOMETER AND OTHER INSTRUMENTS RESULTING IN DISTRACTED DRIVING. TOYOTA REFUSES TO CORRECT THIS DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965732March 13, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (AIR BAGS) AND 16V340000 (AIR BAGS, STRUCTURE)THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/23/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959992March 10, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER SLIDING DOOR FEATURE WAS SWITCHED TO MANUAL PER TOYOTA'S INSTRUCTION AND HAD BEEN SINCE RECEIVING THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960027March 10, 2017
STRUCTURE, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960026March 10, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO FAULT CODE AND THE MECHANIC WAS NOT ABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED WITH BOTH THE DRIVER AND PASSENGER SLIDING DOORS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 06/01/17*LJ THE CONSUMER STATED THE SLIDING DOOR OPENED WHILE DRIVING AND ALSO PARKED FREEING A PET DOG. THE ELECTRIC DOORS WERE USED TO PUT A WHEEL CHAIR IN THE VEHICLE. THE MANUFACTURER SUGGESTED TO DISCONNECT THE ELECTRIC DOORS BY REMOVING THE FUSES INDEFINITELY. UPDATED 09/06/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960057March 10, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE POWER SLIDING DOOR WAS OPENED. THE CONTACT STATED THAT THE DOOR HAD TO BE CLOSED MANUALLY. THE CONTACT WAS UNABLE TO USE THE AUTOMATIC CLOSING DOOR SYSTEM. THE CONTACT MENTIONED THAT THE ISSUE OCCURRED ON SEVERAL OCCASIONS. WHEN THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE, THE TECHNICIAN INFORMED THE CONTACT OF A RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 19,000. UPDATED 05/10/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959329March 9, 2017
STRUCTURE
2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOORS MALFUNCTION AND RECALL NOTICE 16V-858 ISSUES. *SMD THE CONSUMER STATED IN THE MIDST OF DRIVING 70 MPH, BOTH OF THE DOORS OPENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959832March 9, 2017
STRUCTURE:BODY
THE DRIVER SIDE SLIDING DOOR ON A 2013 TOYOTA SIENNA MINIVAN WAS SLOW TO OPEN DO TO OVERNIGHT FREEZING RAIN. HOWEVER, THE DOOR DID OPEN BUT THEN WOULD NOT AUTOMATICALLY RECLOSE. MORE IMPORTANTLY, THE DOOR WOULD NOT LATCH WHEN MANUALLY CLOSED. THE DOOR HAD TO BE TIED SHUT IN ORDER TO DRIVE THE VEHICLE TO THE TOYOTA DEALER SINCE THERE WAS NO OTHER WAY TO FASTEN IT. THE DEALER REPORTED THEY KNEW THIS WAS PART OF A TOYOTA RECALL BUT THEY HAD NO DOCUMENTATION ON HOW TO FIX IT FROM TOYOTA SO THEY JUST REPLACED THE ENTIRE MOTOR ASSEMBLY. TOYOTA HAS KNOWN ABOUT THIS PROBLEM AND HAS DONE NOTHING ABOUT IT. IT IS A DANGEROUS SITUATION THAT HAS TO BE FIXED BEFORE SOMEONE FALLS OUT OF A MOVING VEHICLE. THE DOOR CLOSES AND APPEARS LATCHED UNTIL YOU DRIVE AND THEN IT FLIES OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959825March 9, 2017
STRUCTURE:BODY
LEFT SLIDING DOOR WON'T OPEN ELECTRONICALLY OR MANUALLY. RIGHT SLIDING DOOR IS MAKING A CLUNKING NOISE WHEN OPENING ELECTRONICALLY. I WENT TO MY TOYOTA DEALER AND THE SERVICE MANAGER FILED A COMPLAINT WITH REGIONAL TOYOTA IN CHICAGO. THEY TOLD MY DEALER TO DROP HIS PRICE FROM $3,600. TO $2,600. AND THEY PAID $1,500. OF IT. I HAD TO PAY THE REST. $1,100. PLUS TAX. BEEN BACK TO DEALER 4TIMES SINCE FOR THE DOORS NOT WORKING PROPERLY. I HAD TO PAY $244. TO REPLACE THE LEFT DOOR BEARING. RIGHT ONE IS GOING, BUT STILL WORKING. HAD TO TAKE IT BACK 3 TIMES TO HAVE THE DEALER MANUALLY UNLOCKED THE REAR LOCK THAT HOLDS THE DOOR IN. I'M NOT USING THE LEFT DOOR NOW DURING THE WINTER BECAUSE I CAN'T BE SURE THE DOOR WILL CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959887March 9, 2017
AIR BAGS
TAKATA RECALL- I RECEIVED NOTICE THAT MY VAN'S PASSENGER AIRBAG WAS DEFECTIVE AND TO NOT ALLOW ANY PASSENGER IN MY FRONT PASSENGER SEAT. I AM IN A PRIORITY GEOGRAPHICAL AREA DUE TO HEAT AND HUMIDITY. I RECEIVED THIS NOTICE ALMOST A YEAR AGO. I BOUGHT A MINIVAN BECAUSE I USE IT TO TRAVEL WITH THE FAMILY. NOT BEING ABLE TO USE THE VAN FOR THIS PURPOSE, AND KNOWING IT IS A SAFETY HAZARD FOR THIS AMOUNT OF TIME SEEMS INORDINATE, INCONVENIENT TO SAY THE LEAST, AND RISKY! WHEN WILL TOYOTA HAVE A FIX?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959516March 8, 2017
AIR BAGS
I WAS TRAVELING WEST ON RT 202 (BUTLER BLVD) IN JACKSONVILLE, FL. MY SPEED WAS 65MPH AND I WAS IN THE MIDDLE LANE. I WAS DRIVING AND MY SON, CHRISTOPHER, WHO IS DISABLED WAS SITTING IN THE MIDDLE ROW CENTER IN HIS WHEELCHAIR WHICH WAS ANCHORED TO THE FLOOR BY FOUR TIE-DOWNS. A CAR TRYING TO PASS US IN THE OUTSIDE LEFT LANE HIT MY VEHICLE IN THE DRIVERS SIDE REAR AND CAUSED US TO SPIN IN THE ROADWAY. AFTER WE CAME OUT OF THE SPIN WE HIT THE CONCRETE BARRIER DIVIDING THE ROADWAY. MY VEHICLE WAS TOTALED WITH EXTENSIVE DAMAGE TO FRONT AND FRAME. MY SON AND I WERE SLIGHTLY INJURED BUT NOT TREATED ON THE SCENE. MY AIRBAGS DID NOT DEPLOY? NOT THE ONES IN THE FRONT OR THE SIDE AIRBAGS DID NOT DEPLOY? THIS IS A CONVERSION ACCESSIBLE VEHICLE THAT HAS BEEN ALTERED FROM THE ORIGINAL. I HAVE RE-PURCHASED THE SAME TYPE OF VEHICLE AND I WANT TO BE SURE THAT THE AIRBAGS ARE WORKING? TOYOTA HAS ALREADY PULLED THE "BLACK BOX" AND STARTED THEIR INVESTIGATION. I JUST WANT TO BE SURE THAT I GET THE "TRUE" CAUSE OF WHY THE AIRBAGS DID NOT DEPLOY?
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10959553March 8, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959577March 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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