Toyota Sienna Complaints

9,048 consumer complaints on file.

#10969725March 31, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT STATED THAT SMOKE CAME FROM THE ENGINE COMPARTMENT AND FLAMES EMERGED DIRECTLY AFTERWARD. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT'S TWO CHILDREN RECEIVED MEDICAL TREATMENT FOR SMOKE INHALATION. THE CONTACT STATED THAT THE VEHICLE HAD AN OPEN RECALL PER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10969735March 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969774March 31, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000(STRUCTURE) WAS RECEIVED IN DECEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969454March 30, 2017
POWER TRAIN
WHEN AMBIENT TEMP IS BELOW FREEZING AND VEHICLE IS COLD THE ENGINE REVS UP FROM BELOW 1000 RPM TO NEARLY 1500 RPM WHEN COMING TO A STOP AND THE VEHICLE WANTS TO LURCH FORWARD. I MUST BE ON THE BRAKE TO PREVENT LURCHING FORWARD. IT REVS UP AS THE TRANSMISSION IS DOWNSHIFTING. DEALER SAYS IT IS NORMAL. THIS IS NONSENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969490March 30, 2017
STRUCTURE
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER SLIDING DOOR WOULD CLOSE AUTOMATICALLY WITHOUT ACTIVATION. WHEN ATTEMPTING TO OPEN THE DOOR AT TIMES, THE DOOR WOULD FAIL TO OPEN PROPERLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969484March 30, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE PARKING OR DRIVING AT VARIOUS SPEEDS, THE POWER SLIDING DOOR WOULD OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A DEALER WHERE NO DIAGNOSES WAS PERFORMED DUE TO A RECALL. THE CONTACT MENTIONED THAT THE FAILURE HAS OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969552March 30, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969642March 30, 2017
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
OUR 2016 SIENNA WHICH WE PURCHASED LAST MAY ACCELERATED ON IT'S OWN ON 2/16/2017 GOING THROUGH OUR SOUTH OUTSIDE WALL AND MASTER BATHROOM OF OUR HOUSE. MY HUSBAND LEFT THE VAN IN THE DRIVEWAY, UNLOADED THE GROCERIES, THEN GOT BACK INTO THE VAN, STARTED IT, PUT HIS FOOT ON THE BRAKE, SHIFTED TO DRIVE AND WITH HIS FOOT ON THE BRAKE THE VAN ACCELERATED INTO THE THE GARAGE. WE HAVE AN EXTENDED GARAGE WHICH HAD AN OFFICE AREA AND IT PROCEEDED TO PUSH THE OAK DESK THROUGH THE SOUTH EAST OUTSIDE WALL AND MASTER BATH. AS IT CONTINUED TO ACCELERATE AND BURN RUBBER ON OUR FINISHED GARAGE FLOOR, WITH HIS FOOT STILL ON THE BRAKE SLAMMED IT INTO REVERSE. THE SIENNA SHOT OUT OF THE GARAGE, HEADED DOWN OUR DRIVE, INTO OUR LAWN AND OVER OUR WINTER SNOW STAKES. KNOWING IT WAS NOT STOPPING AND THE BRAKES WERE NOT WORKING OTHER THAN LETTING HIM PUT THE CAR INTO GEAR, HE ONCE AGAIN SLAMMED IT INTO DRIVE. THE SIENNA SHOT INTO THE GARAGE A SECOND TIME, HITTING THE S. E. WALL AND YET AGAIN CONTINUED TO BURN RUBBER ON OUR FLOOR AS IT PUSHED THE DESK FURTHER THOUGH THE WALL. ONCE AGAIN, COMPLETELY BESIDE HIMSELF MY HUSBAND SLAMMED IT INTO REVERSE AND WHEN OUTSIDE IT FINALLY STOPPED AFTER HE STOMPED ON THE BREAKS WITH ALL HIS MIGHT! THE AIR BAG DID NOT DEPLOY NOR DID THE BRAKES EVERY BEGIN TO WORK TO SLOW IT DOWN. WE WILL NEVER DRIVE THIS VEHICLE AGAIN AND IT IS BEING STORED AT CARLSON TOYOTA UNTIL WE KNOW WHAT TOYOTA HEADQUARTERS INTENDS TO DO ABOUT THIS PROBLEM. WE ALSO NEED TO KNOW WHAT WE ARE TO DO BEINGS OUR SIENNA WAS PAID FOR AND NOW IT IS WORTHLESS TO US.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10969217March 29, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969289March 29, 2017
STRUCTURE:BODY
DRIVERS DOOR CHECK STRAP SPOT HAS WELD FAILED AND THE DOOR MAKES A CLICKING SOUND WHEN YOU OPEN OR SHUT THE DRIVERS SIDE DOOR. BECAUSE OF THE MANUFACTURING FAILURE YOU DO HAVE TO SLAM THE DOOR SHUT TO MAKE SURE IT IS ALL THE WAY CLOSED OR IT WILL NOT LATCH PROPERLY AND OPEN UP WHEN YOU ARE DRIVING. THIS IS AN ONGOING PROBLEM . TOYOTA HAS ISSUED A WARRANTY EXTENSION TO FIX THE PROBLEM BUT UNFORTUNATELY A LOT OF THE VEHICLES MANUFACTURE SAFETY DEFECTS ARE VOID PAST THE WARRANTY EXTENSIONS AND THE COSTUMER WAS NOT NOTIFIED OF THE WARRANTY EXTENSION BEFORE WARRANTY VOIDED AND IT IS UP TO THE CONSUMERS TO FIX THE PROBLEM ON THEIR OWN AT THEIR OWN OUT OF POCKET COST. THIS IS A MANUFACTURER DEFECT AND SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969349March 29, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969366March 29, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968886March 28, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
AUTOMATIC DOOR STOPPED MOVING AND I COULD SMELL A BURNING ELECTRICAL ODOR. AUTOMATIC DOORS NO LONGER WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968958March 28, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969043March 28, 2017
AIR BAGS, STRUCTURE:BODY, WHEELS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS), 11V56000 (WHEELS), AND 16V858000 (STRUCTURE). THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969100March 28, 2017
ELECTRICAL SYSTEM
WE RECEIVED THE RECALL NOTICE ON THE POWER SLIDING DOORS. WE TURNED OFF THE POWER TO THE DOORS AS DESCRIBED IN THE RECALL LETTER. JUST THIS WEEKEND THE PASSENGER SIDE SLIDING DOOR WILL NOT CLOSE AND ENGAGE. THE DOOR STAYS OPEN AND WILL NOT LATCH. WE TOOK THE RECALL LETTER WITH TO THE TOYOTA DEALER AND THEY CLAIM THIS ISSUE IS NOT RELATED TO THE RECALL. WE DID NOT HAVE IT REPAIRED BUT TOOK IT BACK HOME. WE CALLED THE TOYOTA CUSTOMER EXPERIENCE CENTER ON THE RECALL LETTER AND DESCRIBED THE SITUATION. WHILE ADMITTING THE RECALL IS A DOOR MOTOR ISSUE, THEY DENIED THAT OUR PROBLEM IS RELATED TO THE RECALL. EVERYTHING THEY DESCRIBED ABOUT THE REASON FOR THE RECALL IS WHAT IS WRONG WITH OUR DOOR. THE LOCAL TOYOTA DEALER WHERE WE TOOK THE VAN TODAY GAVE US AN ESTIMATE FOR REPAIR OF $1556.31 + TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969194March 28, 2017
AIR BAGS
TAKATA RECALL...TOYOTA SAID THAT IT WAS DANGEROUS AND NEEDED TO BE REPLACED AND TO NOT USE THE FRONT PASSENGER SEAT. THIS IS AN EXPENSIVE FAMILY VEHICLE AND NOT USING THE SEATS IS UNACCEPTABLE. I HAS BEEN ALMOST A YEAR AND STILL NO REMEDY IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968659March 27, 2017
SERVICE BRAKES, STEERING
WHILE DRIVING THE VSC COMES ON RANDOMLY. CAUSING THE VEHICLE TO TRY TO PULL INTO ONCOMING TRAFFIC. IT HAPPENS QUITE A BIT AND IS POTENTIALLY DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968679March 27, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE HEADLIGHT INTERIOR PLASTIC COVERS FAILED. THE HEADLIGHT COVERS EXHIBITED A HEAVY, WHITE, FOGGY DISCOLORATION. THE DEALER STATED THAT THE HEADLIGHT INTERIOR COVERS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE HEADLIGHT INTERIOR COVERS WERE NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968303March 24, 2017
STRUCTURE:BODY
TL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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