Tesla Model X Complaints

402 consumer complaints on file.

#11493132November 10, 2022
AIR BAGS
a safety recall letter regarding the front-row curtain airbags was sent by Tesla on 6/1/2022, but no further action is taken up to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492714November 8, 2022
FUEL/PROPULSION SYSTEM
Warning alerts that car "unable to charge", "acceleration and top speed reduced", "vehicle may not restart", "regenerative braking features temporarily reduced" appeared on less than 2 week old car with less than 700 miles. Car has been in service center for 3 weeks now. Tesla claims they need to change the high voltage battery pack but have not yet been able to locate a replacement. Service advisor at local Tesla Svc center told me there are several other Tesla cars on the service lot with similar issues with high voltage battery packs and are all awaiting replacement packs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491675October 31, 2022
STEERING
This is regarding the 2022 Tesla Model X steering wheel/yoke The button for the left and right turning signal occasionally does not work. When I tried pressing down the bottom, it is stuck and does not produce the haptic vibration It at least malfunctions once every 2-3 days. This is especially dangerous when I am merging onto the freeway, when it suddenly stops working. Tesla first address the issue by replacing the yoke/steering wheel when I brought the car into service on 9/12/2022. However, shortly after leaving the service center, the issue shows up again. I then had to submit a new service request, which was supposed to get fix/replace on 10/14/2022. However, the service center said the part is not available yet, so pushed back the appointment date to 11/07/2022 But they cannot guarantee that the part will be available on that date as well. At this point, I am driving a car that post safety risk and put others at risk, as I am not able to use the turning signal 100%. There was a few times I almost got into accidents. I mention this to Tesla service support, but they brush it off and simply said part is not available There is no urgency to fix it. I have at least 3 videos of showing the turning signal not working while I am driving. During those times, luckily I had a passenger with me that can help record. Can provide those videos if requested. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484970September 17, 2022
SEATS, SEAT BELTS
Trying to secure a backless child safety booster seat which has latch tether devices. The Tesla model X 2022 3rd row does not have the latch tether bars. I believe the brand of seat is GoFit Chicco. My 7 year old granddaughter was only restrained with the shoulder lap belt. During a forced rapid deceleration emergency stop she was choked by the seatbelt when the booster seat slid off the seat during rapid deceleration. She was not injured other than a red mark, sorry no photos, and was significantly traumatized from the incident. This booster seat has a clear warning stating the latch system is required and does not have a built in seatbelt channel since it’s backless. The 2nd row seats were in use with two other child safety seats using the latch system which provided ample protection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482814September 4, 2022
STRUCTURE:BODY
The front cover (frunk) keep opening even when the car moving , which is easily can block the ability to see cars infringe of you , I tried to reach the dealer services and they told me that they are so busy and it will take time to fix my car , the problem that I have to drive the car to go work and the dealer would not give a me a sooner time to fix this issue , it is a serious problem and can easily cause car accidents , I try to minimize the use of my car but I still have to show up for work . The front cover keep opening 8-12 times a day even if the car is closed and locked !!! But she I saw that it opens while your driving I think this is a serious issue and it has to be reported and the dealer need to take car if this issue ASAP, it is a brand new car and it should not have these problems , this car spent More than 30 days at the service for different problems ( paint, seat belt , falcon wing that doest close ) and now this issue!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482801September 4, 2022
STEERING, ELECTRICAL SYSTEM
In all late 2021 and 2022 Model S and X cars from Tesla, the manufacturer removed the left and right stalks for a) directional signals b) wiper controls c) forward/reverse/park controls and also made it nearly impossible to use the horn, with only a tiny button to sound the horn. The driver is forced to remove their eyes from the road to a) turn on left or right directional signals b) choose forward or reverse c) turn on window washers d) turn on wipers when they fail to turn on automatically and e) press the horn. AT NO TIME SHOULD A DRIVER HAVE TO REMOVE THEIR EYES FROM THE ROAD TO DO THESE FUNCTIONS. Traditionally, any driver could use a left or right hand without removing eyes from the road and use any such control. This is not possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479442August 15, 2022
SEATS
Was driving on the freeway and drivers seat started moving backwards. Feet slipped off the pedal. Turns out the seat adjust button behind the 2nd row seat controls also moves the drivers seat. NOTHING should move the drivers seat WHILE DRIVING except driver himself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478650August 10, 2022
UNKNOWN OR OTHER
GPS drifting that has effectively rendered my navigation, autopilot, etc., completely useless. It was actually dangerous on autopilot while GPS is drifiting. While driving on the highway, the gpa thinks the car is on local, it would slow down the car to local speed all of a sudden. Almost got rear ended. It's even more dangerous when merging the line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478460August 9, 2022
UNKNOWN OR OTHER
GPS location in this Tesla Model X can drift massively for many minutes, resulting in very unsafe autopilot (such as thinking it's suddenly in a 25mph zone while on the freeway, or vice versa), confusing directions and prompts. See https://twitter.com/ArtemR/status/1534576069524590592 for video demonstration and more reports / info.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478434August 9, 2022
UNKNOWN OR OTHER
There is an issue with the GPS in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by miles. This is very dangerous as when using Autopilot, it uses map data to set the cruising speed, and if the GPS is reporting the car is on a different road, the speed can change to being faster or slower than the actual road the car is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477961August 6, 2022
STEERING, ELECTRICAL SYSTEM
The 2021-2022 model X “yoke” steering wheel is poorly conceived and a safety hazard. 1) horn location is tiny, and moves as wheel turns, impossible to quickly activate horn in emergency situations 2) high Beam lights are on a tiny button which also moves and cannot be activated when wheel turns or in an emergency situation, or even when choosing to cross an intersection during a yellow light because a car behind you is tailgating. 3) wheel shape: when used at lower speeds in autopilot Beta mode, the electronics literally rip the wheel out of your hands when turning right on residential streets. It is impossible to maintain hands on the wheel without risk of personal injury during some autopilot beta turns. Safety of the vehicle would be returned if the prior 2017-2020 round wheel with turn signal, wiper control, and gear selector stalks returned. The inability for the driver to control following distance in the ADAS (cruise control) systems without dropping 3 levels down into on screen menus is also unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477146August 2, 2022
TIRES
While driving, our tire lost pressure resulting in the tread and side wall of the tire to separate. This failure that occurred is the same defect reported on the Continental CrossContact LX Sport recalls. It was a huge safety issue as we were driving on interstate and had to safely get to other side and pull over. Tire size - 265/45 R20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476635July 30, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
"phantom braking" of the tesla optical-only (no radar or lidar) adaptive cruise control. northbound on hwy 101 around Gonzales CA there is a truck stop on the west side of the highway. proper signage and lane lines enable 101 traffic to maintain 65 mph. the insufficient optical-only system hit the brakes through the intersection and caused traffic behind me to brake suddenly as if there were an obstruction. i scheduled service but this is a system that should be tested much more rigorously before delivery. the sudden braking that the system employed caused a situation where driver input was required to avoid a collision. this is inherently dangerous and is avoidable by peers' ACC systems. has not been reproduced to my knowledge. no inspection of the system. yes, there is an audible alarm that the system is braking. too little, too late. one final thought: the ACC systems of vehicles in this class use radar and/or lidar to enable sampling of the entire electromagnetic spectrum that humans can monitor cost-effectively. for some reason tesla made the insane decison to go optical-only, robbing their system of at least 10 times the data. the detriment in available data that an optical-only system has to overcome is too great to solve with nifty software. tesla's decision endangers drivers of their cars and, most importantly, others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473732July 13, 2022
STEERING
1) low-speed turning is very difficult. makes hitting pedestrians/curbs/edifices much more likely, as well as just holding up traffic and frustrating other drivers. 2) turn signals require looking down at the steering yoke unless you're a real ninja. even if you get the hang of them without looking down, it's too easy to make a mistake. also i've noticed that when i'm trying to use the left signal, the terrible haptic faceplate will sometimes activate the right turn signal. when this happens in traffic at speed on the highway it can cause accidents. 3) horn is a haptic region that you have to look for to activate. i think this is being addressed but it's not sufficient to recall just to replace the current version with one with a normal horn in the middle. the entire thing needs to be replaced with a wheel and turn signal stalk. Elon Musk might be a genius but he has no business running an ongoing car company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473295July 11, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Travelling at highway speed with cruise control on, the brakes came on hard as if there was an upcoming collision, slowing the car by 25-30 mph. But there was no car or obstacle ahead of mine. I was able to immediately accelerate back to speed without further incident. And fortunately, the cars behind me were able to slow down without hitting me. This is the third (3rd) time this has happened. The previous was less than two weeks ago on city streets without cruise control and I don't remember the first which happened shortly after getting the car in March 2022. I noticed that others have had a similar experience, which led me to submit this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471246June 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sudden dangerous breaking for no reason with near rear end collisions. Happened several times while on a road trip while on highways and also when trying autopilot on highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471239June 27, 2022
SEAT BELTS
I was a passenger in the vehicle. The car was moving forward at 10-15 mph and the auto braking system was activated appropriately when a large truck parked on the side of the street driver's door opened unexpectedly and was in the path of our vehicle. With the sudden deceleration, my upper body flung forward and the force of my weight caused the seat belt anchor on the lower seat to detach completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470730June 23, 2022
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2021 Tesla Model X. The contact stated while driving approximately 45 MPH, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The contact stated that the vehicle was difficult to steer while entering a parking lot. The contact stopped and restarted the vehicle before driving back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467584June 5, 2022
SEAT BELTS, STRUCTURE:BODY
I ordered a new Tesla X on 01/10/2021 and I just received it on 06/03/2022. I can’t believe that the car passed quality inspection (I found that the passenger falcon door can’t close unless I override the door to close from the driver seat and non of the closing bottoms works in addition to safety seat built is not even attached to it seat!! These issues should be fixed on the spot (actually I should not receive $110000 car in with a safety issues and I should get it serviced on the spot but they kept telling me that I have to make an appointment through the tesla App and I have to wait weeks before the fix the safety issues. This is my second tesla and I found that the tesla X quality is much worse than the tesla Y. The Tesla x (vin number is [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464695May 15, 2022
UNKNOWN OR OTHER
New Tesla model s/x gear shifter(shift on screen) is unintuitive and dangerous. In a traditional car, or even model 3/Y. Gear shift is intuitive, can be confirmed by visual, muscle memory, sometimes audible as well. In the new Tesla model x/s, the shift happens on the side of the center screen. A thin but very long slide , going up from middle point vertically all the way goes to drive, going down to reverse. The problem is, sitting in driver’s position with your elbow sweeping up and down , especially such a long sweep perfectly needs extra attention. And it needs to be vertical, which is hard to do since the natural elbow motion make your hand movement curved. But in order to get engaged with gear successfully it needs to be perfectly straight. The worst part is, there is no redundancy to confirm your gear engagement except visual — by confirming a tiny text showing gear , on a different screen(cluster) , sometimes laggy response . While the traditional gear shift that people used to can be done by muscle memory , then confirmed by touch/feel, like crisp stalk click or shifter lever steady stuck in new gear , and audibles. You can always confirm by visual as well but it’s not always the case. This makes back and forth maneuvers in a time critical situation ( like parking parallels in a busy street) more stressful and much more room for fail to engage the gear you want. I had an minor incident due to fail to shift to drive , stuck at reverse then hit a parked vehicle in a parking lot at a low speed. Had I been in a traditional car, this kind of mis-shift would never happen, I had been driving for over a decade and never had a collision before, this is the first time. not to mention such a ‘stupid mistKe’ This design is unsafe for seasoned drivers, and needs to be improved.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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