Tesla Model X Complaints

402 consumer complaints on file.

#11536513August 4, 2023
STEERING
The power steering appeared to fail, and the wheel is locked in a semi straight position. It requires tremendous force to turn the wheel. This is a major safety issue to have this happen while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536030August 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Compressor fails causing cooling of the battery to fail and AC in the car not to work. System sais AC reduced charging reduced. No Air at all. It seems to be a very common issue. This seems unsafe and is a major expense to fix. $2300+
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536029August 2, 2023
SUSPENSION
At 50K miles the control arms on model X seem to always fail. This is a serious safety issue. My last model X had the same issue. Also my friends who have Teslas have many control arm failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535984August 2, 2023
LANE DEPARTURE: WARNING, STEERING
AFTER AN UPDATE I WAS REVERSING MY CAR , CAR STOPPED IN MIDDLE OF ROAD AND STEERING WHEEL LOST CONTROL WITH SIGN OF STEERING ASSIST REDUCED AND LANE DEPARTURE ..... IT WAS A DEATH SCARE. I CONTACTED TESLA, 3 WEEKS AGO AND TODAY MY CAR HAS GONE FOR REPAIR. I HEAR THAT MODEL Y AND 3 ARE RECALLED. I CAN NOT TRUST DRIVING TESLA MODEL X CAR ANY MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535886August 1, 2023
POWER TRAIN, SERVICE BRAKES
I was driving my Tesla model X in interstate I35 with FSD turned on. After 45 minutes of FSD, I felt the car slowed down. I immediately push the accelerator to speed it up but it didn't help and the car quickly fully stopped. I again pushed accelerator but the car won't move at all and my car block one of the two lanes of north bound I35 in Gainesville area. I was forced to reboot the car as the car won't move. Several minutes later, the car finally rebooted successfully and I immediately drove to exit I35. As I had no idea why the car stopped itself so I didn't feel to continue driving it and had the car towed back. From the trip data on my phone, it shows "hard breaking" prior to all this abnormal happened. I am sure that no break panel was pushed as my foot is on the floor mat as the car was driven by the FSD. The most serious problem is I couldn't speed it up after the car "hard breaking" itself and I had to reboot the car in order to make the car moving. I have the car service by Tesla but they don't have any explanation for me yet. It will be difficult to reproduce the problem. It can only be found by Tesla by looking into the stored driving data.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535805August 1, 2023
STEERING, LANE DEPARTURE: ASSIST
While driving on an 80 MPH speed limit, 2-lane interstate in a rural area, the vehicle's "traffic aware" cruise control was enabled. The driver attempted to pass a semi-truck on left while the road was curving to the left. The vehicle's emergency lane keep assist appeared to engage causing the vehicle to swerve toward the semi-truck. The driver corrected back to the left, when doing so the power steering system failed causing the driver to apply significant force to the steering to avoid a collision. For the next 12 miles of driving the power steering never engaged and turning required significant force. While charging at a supercharger the error on the dashboard stating that power steering was not available persisted. Upon departure the error message went away and the power steering worked again. The manufacturer was contacted as the vehicle was under warranty. It was determined that no repair was needed after the power steering once again began to work, but the failure created a significant risk to the five vehicle occupants at the time of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534308July 25, 2023
STEERING
In numerous incidents, I have attempted to signal other drivers using my horn in an emergency situation. In one such incident, I was in the left lane, traveling at approx. 40 miles per hour when a driver who was stopped in the right lane began switching into my lane. I went to honk to indicate my presence, but the capacitive touch button on the upper right of the wheel was difficult to locate in a quick emergency situation. Additionally, pressing the center of the wheel, as will honk in every other car on the market did not work. In another incident, I was traveling through an intersection at approx. 50 miles per hour, and an oncoming vehicle attempted to make a left turn as they did not see me (presumably). I attempted to honk, but again, the horn button was very difficult to location in such a quick, high-stakes emergency situation. It is my opinion that Tesla's current design for their Model X and Model S vehicles, where the horn can only be initiated via a small capacitive touch button, represents a safety hazard to owners of these vehicles, as well as the general public who may be interacting with these vehicles on the road. Tesla has prioritized design over safety, and it is only a matter of time before lives are lost through easily preventable collisions due to the lack of a standard warning device such as a horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533941July 23, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
As I was trying to make a turn into the parking lot of a convenient store, my Tesla Model X started accelerating suddenly and unintendedly without my foot being on the accelerator. I kept pressing on the brake to stop the car, but it would not stop. I had no control and while it accelerated for 15-20 yards eventually it hit two other cars that were parked there. This happened so quickly. We all were terrified and shocked as I could not stop it from accelerating. I kept yelling "it is not stopping" to the person seating on the passenger side. I am confident that I did NOT press the accelerator pedal. The car was not on autopilot. My initial speed was probably 5 miles/hour, but it accelerated so suddenly that four airbags deployed, and the car is not drivable. Insurance company is evaluating whether the car is repairable, but I am afraid of driving with this car again until the problem is found and fixed. This could have turned to a major tragedy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531721July 11, 2023
WHEELS, SUSPENSION
I think the rear passenger suspension failed causing the car to veer right and hit two parked cars
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531644July 11, 2023
STEERING, UNKNOWN OR OTHER
On Tesla's site, it says to report safety concerns to you vs to Tesla so that's what I'm doing since Tesla doesn't have any options to write to them about these problems. 1) I got into a parking lot accident on 7/7/2023 because of the "slide bar" on the Tesla Model X. I have had problems with it and complained to people about it before. If your hand has lotion on it, when you "scroll" up with your finger, it doesn't always "take". That's what happened earlier on 7/7 as well as in the parking lot. I scrolled to go forward, but it didn't scroll so when I hit the "gas" (its electric), it went backwards into the car in back of me. What if the car behind me was a person instead - that would have been awful. Tesla should fix this. 2) Tesla's horn is a small button on the right side of the 1/2 steering wheel. You can't even reach it with your right fingers when you are driving. If your right hand is not available, it is almost impossible to use your left finger to push exactly that small button for the horn. I also complained to Tesla about this safety issue when I had another problem with the car. Previously, someone cut me off and I couldn't even warn them because my right finger couldn't push exactly that small button. Another time, my right hand was occupied and I was just jabbing at the right side of the steering wheel to try to get the horn to sound, which it didn't. Thank you for listening.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11529862July 1, 2023
LANE DEPARTURE: ASSIST, VEHICLE SPEED CONTROL, STEERING
Full Self Driving suddenly speeds up while waiting at red lights
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527946June 20, 2023
ELECTRICAL SYSTEM, VISIBILITY
The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527534June 17, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525814June 7, 2023
AIR BAGS, ELECTRICAL SYSTEM
My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525567June 6, 2023
EXTERIOR LIGHTING
The headlight high beams do not properly light upward and the service center refuses to replace the headlight. They also had another new car the same way. Both defective which is a manufacturing problem and safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524952June 1, 2023
TIRES
Again I recently purchased new tire from Tesla in January 2023 In May 23rd 2023 I had another flat tire while driving - This time technician showed me that tire had a tear inside wall - and It must be a defect in material since Tesla does NOT cover tire warranty I had to pay for it again I replaced 3 tires since November 2022 till now in my new Tesla I believe this brand of tire should be recalled and replaced at free of charge
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524949June 1, 2023
TIRES:SIDEWALL
Purchased new Tesla in November 2022, however noticed bulging in the side wall in Left rear tire. Went to Tesla service center again was told that they do NOT provide warranty tire - again purchased new tire again again I do not feel that I did anything to contribute to the bulging in the tire wall I believe the tire was defective and I am very dissatisfied with this brand of the tire replaced 2 tires in 3 months in ownership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524945June 1, 2023
TIRES
Flat tire in Left driver side after the cornering - called the Tesla road side assistance and was given spare tire however was charged full price for the new tire since Tesla does NOT honor tire warranty only after 2+ months after the pick up of new car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523229May 22, 2023
STRUCTURE:BODY
I recently traded in my 2017 Tesla Model X for a 2023 Tesla Model X. I am concerned the falcon wing doors on the 2023 Model X do not have the same safety features they did on the 2017 Model X, posing greater risk of injury and harm. My 10 year old daughter suffered a concussion when the falcon wing door opened, failed to detect her standing nearby, and hit her on the head. I brought the car into my local Tesla service center where we reproduced the behavior of the falcon wing door. I stood close to the door while a tech and sales representative observed as it hit me while it opened. However, after leaving the car with the service center to be evaluated, Tesla concluded the falcon wing doors were functioning as expected and told us it is our responsibility to stand clear of the doors and that while the doors have sensors, they do not cover all areas around the door. I escalated the claim beyond the service center to an internal Tesla engineering team and received an identical response. I am concerned that Tesla is not willing to reassess the sensor coverage of the falcon wing doors and that these doors could cause more harm. I drove a 2017 Model X for five years and never experienced a safety issue with the falcon wing doors. The doors on my previous Model X would stop if they detected the slightest obstacle. We always felt safe using them. The sensors seem to have changed on the 2023 Model X and the falcon wing doors are far less sensitive to objects and humans. This is very concerning. What is more concerning is Tesla's response indicating they don't intend to do anything about it. The falcon wing doors are heavy and automatic. They aren't manual doors that are easy to control. I believe it is Tesla's responsibility to make these doors as safe as possible and integrate complete coverage with door sensors. I am submitting this complaint in the hopes that it will result in getting Tesla to improve the safety of the falcon wing door sensor system.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11518434April 22, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving using Full Self Driving mode, I've had at least 3 instances where, when merging onto a limited access highway, the car does not merge into the through lane at the earliest possibility, but rather goes to the end of the on-ramp before moving into traffic. At this point, I've experienced the situation where I'm steering in front of a vehicle that is overtaking me in the through lane. Furthermore, the car does not activate any turn signals; a traffic violation in New York State. (Previous versions of FSD did not exhibit any of these characteristics.) Current vehicle software is 2022.45.15, FSD version v11.3.6. (I have been unable to contact Tesla by email about this matter.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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