Tesla Cybertruck Complaints

213 consumer complaints on file.

#11661134May 15, 2025
STRUCTURE:BODY
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and made aware of the issue; however, the contact was informed that the recall information was not available on the Tesla App. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661066May 14, 2025
STRUCTURE:BODY
This is a supplemental update to Complaint #11656525 regarding NHTSA Recall 25V170 for my 2024 Tesla Cybertruck (VIN: [XXX] ). On [XXX], Tesla returned my vehicle after performing the recall repair. However, the results are visibly flawed on both sides of the vehicle. One side of the cant rail panel overlaps and is misaligned, while the opposite side is spaced too far apart, leaving a visible gap. The right-side gasket was not seated and required me to manually push it back into place. When I raised concerns, Tesla acknowledged that the misalignment exceeds their own internal tolerance threshold, and I was told that it was due to engineering limitations with the replacement parts. They also indicated I may need to return for new parts once a proper fix is available — implying the current repair may not be final or sufficient. This leaves me driving a vehicle that, in my view, remains structurally compromised, potentially vulnerable to panel instability, water intrusion, or corrosion — especially given Colorado’s weather and road conditions. The original recall involved panels detaching while driving. This level of misfitment does not inspire confidence in the safety or durability of the so-called remedy. Wait to schedule another appointment for another reinstall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660112May 10, 2025
UNKNOWN OR OTHER
NHTSA Safety Complaint – Recall 25V170 (Tesla Cybertruck 2024) Vehicle Details: •Make/Model/Year: Tesla Cybertruck 2024 •VIN: [XXX] •Recall Number: 25V170 •Recall Notification Date: March 18, 2025 Issue Summary: I am filing this complaint due to Tesla’s failure to provide a timely remedy for an open safety recall (NHTSA Recall Number 25V170) affecting my 2024 Cybertruck. I was notified of the recall on March 18, 2025, and I have since attempted to schedule service appointments to address the issue. Service Attempts: I scheduled appointments with Tesla on the following dates: •April 4, 2025 •April 29, 2025 •May 7, 2025 Each appointment was canceled by Tesla, citing that the recall remedy was not yet available. When I inquired further, Tesla customer service was unable to provide a timeline for when a remedy would become available. Impact: I am currently out of the country for work until mid-August and have been listing my Cybertruck on the Turo car-sharing platform to cover its monthly payments. Due to this recall and Tesla’s inability to resolve it, Turo has unlisted the vehicle, citing the recall as a safety hazard. As a result, the vehicle is now sitting idle, generating no income, while I continue to make monthly payments on it. This has caused financial hardship due to the loss of expected income. Conclusion: It has now been over seven weeks since the recall was issued, and no remedy has been offered. I believe this delay is unreasonable and request that NHTSA investigate Tesla’s handling of Recall 25V170 and require the manufacturer to provide a timely remedy. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659426May 7, 2025
STRUCTURE:BODY
The contact owns a 2024 Tesla Cyber Truck. The contact received notification of NHTSA Campaign Number: 25V170000 (STRUCTURE) and the local dealer was contacted and refused to replace the cant rail assembly as stated in the recall. The contact was informed that the cant rail assembly had not exhibited delamination and separation from the body of the vehicle to warrant the replacement. The manufacturer was notified of the issue. The contact stated that the rear body panel was not completely secured to the body of the vehicle and was replaced by the dealer. The failure mileage was 6,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656875April 25, 2025
SEATS
Front drivers seat moves under hard turning. Clicking noises and the feeling that the seat is either shifted left or right depending on direction of last sharp turn. Tesla has admitted it’s a design defect after 4th attempt to fix. 2 different technicians test drove the vehicle and confirmed the issue; online Cybertruck forums discuss the problem as well. Problem apparent immediately after purchase. I’m concerned that the sear will not hold up as designed in an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656525April 24, 2025
STRUCTURE:BODY
I am reporting a safety defect on my 2024 Tesla Cybertruck related to Recall 25V170 (cant rail panel detachment hazard). Tesla has confirmed in writing that no remedy is available for my VIN, and they canceled my scheduled service appointment due to this. I explicitly requested that my appointment not be canceled because I felt unsafe driving the vehicle. I also disclosed my safety concerns to Tesla, explaining that this is my primary mode of transportation. Despite my follow-ups, Tesla provided no timeline for repair, leaving me without a safe vehicle. This recall involves a structural panel that may detach while driving, creating a serious road hazard and risk of injury to me and others. Tesla’s inability to fix or address this defect in a timely manner violates federal recall law (49 U.S.C. § 30120(c)). I request that NHTSA investigate this issue and ensure Tesla provides a timely remedy or refund.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653398April 8, 2025
VEHICLE SPEED CONTROL, WHEELS, LANE DEPARTURE: ASSIST
While driving with Tesla's Full Self-Driving (FSD) system engaged, my vehicle struck two standard traffic cones in a clearly marked construction zone. The system failed to detect the cones or make any evasive action. I have video evidence of the incident. The situation was extremely dangerous. The cones could easily have been construction workers, pedestrians, or something more severe. I hesitated to intervene because it happened in a split second, and I was trusting the system to respond — which it completely failed to do. In that moment, I was also faced with a difficult choice: swerve and potentially cause a more serious accident, or trust that FSD would navigate correctly. It didn’t. The impact caused damage to my vehicle. When I brought it to Tesla, the technician dismissed my concern, laughed, and sarcastically told me, “There’s no way we’re paying for it.” He said it was my responsibility to avoid the cones — even while FSD was fully engaged. That kind of response is unacceptable, especially when Tesla markets this system as being capable of handling real-world driving environments like construction zones. This incident shows a significant failure in Tesla’s FSD recognition and decision-making systems. There were no warnings or alerts prior to the impact. The event raises major safety concerns, not only for the driver but for anyone on or near the road. I’m reporting this because I believe Tesla's current version of FSD has critical deficiencies that could lead to injury or worse. The system should never ignore basic road hazards like cones, and the company's dismissive response after the fact is alarming.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11653392April 8, 2025
STRUCTURE:BODY:DOOR
At highway speeds (typically between 70–80 mph), the driver’s side door of my Tesla Cybertruck begins to visibly vibrate and emit wind noise. The vibration is strong enough that I can see the door flexing from inside the cabin. It is not subtle — it shakes to the point that I’ve become genuinely concerned for my safety. At times, it feels unstable enough that I worry the door could detach, which could lead to a serious accident or even death. It is scary, and no vehicle should behave this way at normal highway speeds. I have returned to the Tesla service center seven times for this issue. During my most recent visit, a technician was finally able to reproduce and confirm the problem. I greatly appreciate that the local manager is now taking it seriously, but up until this point, I’ve repeatedly been told “it’s normal,” which it absolutely is not. From what I’ve gathered online, many other Cybertruck owners have reported similar experiences. Some mention a service bulletin and a bracket fix, but I have not received a definitive solution despite the repeated visits. No warning lights or system messages appear when this happens, and the issue only occurs at high speeds. This vehicle has been inspected numerous times by Tesla technicians, but the vibration remains unresolved. I’m reporting this because I believe it reflects a design or manufacturing defect, and I’m deeply concerned about the safety implications if this issue is not addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653040April 6, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
On taking the exit on the freeway, the accelerator and the brakes were unresponsive and the vehicle took control and no longer responded to the driver's actions. Then it hit the sidewalk , the tires bursted and the wind shied cracked. The vehicle drove over the side walk with bursted tires and then it stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652817April 4, 2025
STRUCTURE:BODY
The contact owns a 2024 Tesla Cybertruck. The contact stated that while driving 80 MPH, the rear driver's side quarter panel trim detached. The contact stated that approximately three days later, the contact became aware that the passenger’s side quarter panel trim had detached. The vehicle was taken to the dealer, who diagnosed a failure with the exterior panel adhesive. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V170000 (Structure). The VIN was included, parts were available, but the vehicle had not been repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649432March 20, 2025
VISIBILITY/WIPER
Windshield wiper fell off, Tesla was unable to get me an appointment to repair for a month and stating it was wear and tear that made it fall off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648928March 18, 2025
STRUCTURE:BODY
The contact owns a 2024 Tesla Cybertruck. The contact stated that while inspecting the vehicle, the contact discovered that the driver’s side, nine-foot-long stainless steel trim piece located above the doors had become loosened and was not completely secured to the frame of the vehicle. The contact reported the failure using the Tesla App, and a service appointment was scheduled. The following day, while driving approximately 75 MPH, the trim piece detached from the vehicle onto the freeway. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local Tesla Service Center were notified of the failure. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648055March 13, 2025
SUSPENSION, WHEELS, STEERING
When the vehicle achieves highway speeds of 65-75 mph, there is a tremendous vibration all over the vehicle. It feels like the tires are coming off and it is difficult to stear and maintain lanes, or control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646534March 5, 2025
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2024 Tesla Cybertruck. The contact stated that while waiting at a railroad track with the Full Self-Driving (FSD) feature activated, the destination was entered, and the railroad lights and gate were lowered when suddenly the Full Self-Driving (FSD) disengaged independently. The traffic light turned green, and the driver was required to take control of the vehicle. During the independent disengagement of the Full Self-Driving (FSD) feature, the vehicle abruptly accelerated. The contact was concerned that the failure might have result in a crash, had he not taken control of the vehicle. The contact stated that he submitted a report through the vehicle App. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646503March 5, 2025
FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2024 Tesla Cybertruck. The contact stated that while driving at 70 MPH with the "Full Self-Driving" (FSD) active, the vehicle ahead of the contact's vehicle abruptly slowed down. The contact began to notice that the vehicle failed to detect the vehicle slowing down and the contact attempted to manually stop the vehicle. The contact crashed into the vehicle which resulted in a three-vehicle collision. The air bags failed to deploy upon impact; as a result, the contact hit her chest on the steering wheel. The contact was taken to the hospital via an ambulance and was treated for neck, back and chest pain. The two other vehicle occupants sustained both neck and back injuries but did not seek medical treatment. The whereabouts of the other drivers were unknown. A police report was filed(report unavailable). The vehicle was initially towed to an independent tow yard. The manufacturer was notified of the failure and later towed the vehicle to an authorized Tesla service center where it remained in their possession. The current condition of the vehicle remains unknown. The failure mileage was 5,149.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11645930March 3, 2025
STRUCTURE:BODY
The stainless steel trim piece above the windows is only attached by glue and comes loose. My front driver side came detached and the rear came loose on both sides. The piece would have completely fallen off and hit another vehicle if had I not noticed it and re attached it with construction adhesive. There is a whole forum about it on the cybertruck owners club linked below. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645396February 27, 2025
SUSPENSION, STEERING, POWER TRAIN
Hello are you still in business or has Elon DOGED you already? No matter.... here's a CyberTruck in the junkyard. [XXX] The wheels have gone all whompy. Don't suppose you are bothered about it. Have a [XXX] day. Your friend [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644923February 25, 2025
STRUCTURE:BODY
A piece of the stainless steel body trim (right hand roof rail part #1860490-00-C) flew off the car at highway speeds. It looks like it was only held on by glue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643535February 18, 2025
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2024 Tesla Cybertruck. The contact stated while driving 49 MPH with the Full Self-Driving (FSD) activated, the destination was entered, and the system announced the direction steps and suddenly the Full Self-Driving (FSD) disengaged independently causing the driver to be required to take control of the vehicle. During the independent disengagement of the Full Self-Driving (FSD), the vehicle abruptly accelerated and almost struck another vehicle in a head-on collision. The contact was concerned that the failure could result in a crash if other vehicles were in the opposite direction. On a separate occasion, the contact stated that the Full Self-Driving (FSD) was engaged and driving at various speeds, and the vehicle independently maneuvered into oncoming traffic on a 2-lane road causing the contact to have to take control of the vehicle. A crash was avoided; however, the contact was concerned that if there had been a median barrier it could have resulted in a crash. In addition, the contact stated there was a second occasion where the vehicle was in Full Self-Driving (FSD) and veered into oncoming traffic, and manual control of the vehicle was required. The failure was not recorded via the Tesla App. A dealer was contacted, and a service appointment was scheduled for a diagnostic test. The Tesla Service Advisor informed the contact that there was nothing in the systems logs that there was an error, and the dealer was not able to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure several times. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642765February 14, 2025
STRUCTURE:BODY
on [XXX], I was driving my cybertruck on highway, at speed 55mph. the stainless panel on driver side, the one, on top of the windows, suddenly start falling off. This is the first winter for cybertruck. the stainless panel is hard and sharp enough to hit other cars. I pulled the car over. Please see my pictures below. Also, i included the youtube link here for your reference. [XXX] This is a serious safety issue. because the body side's stainless panels are glued on the frame with some kind of adhesive, metal to metal, and the nuts hold the frame to the body. Due to the cold temperature and the glued dry up. the stainless panels start falling off. i took a pictures of the new parts to proof that the stainless panel is glued by adhesive to the black frame INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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