Tesla Cybertruck Complaints

213 consumer complaints on file.

#11673745July 15, 2025
STRUCTURE
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672921July 11, 2025
LANE DEPARTURE: ASSIST
I am filing this complaint regarding Tesla's failure to include the advertised Autosteer feature in my new Cybertruck, which I believe raises serious safety concerns. At the time I ordered my vehicle, Tesla's website and the official Cybertruck Owner’s Manual (archived October 15, 2024) clearly listed Autosteer as a feature included with Autopilot. Tesla also markets Autopilot as a system that “enhances safety and convenience,” which formed a core part of my purchasing decision. I previously owned both a Model 3 and Model Y, both of which had Autosteer included in the base Autopilot, reinforcing that expectation. Upon delivery of my Cybertruck, I learned that Autosteer was not actually included, and Tesla now requires customers to pay for Full Self-Driving (Supervised) to access this core safety function. This change was not communicated prior to purchase or delivery and contradicts both historical Tesla offerings and the documentation available at the time of sale. Tesla’s decision to restrict a safety-related feature—one that assists with lane keeping and crash avoidance—may put my family and others at greater risk. Drivers may assume Autosteer is included based on Tesla’s marketing, which could lead to misuse or over-reliance on the limited Base Autopilot. I contacted Tesla directly and requested a resolution. Despite multiple follow-ups, I received no meaningful response. I believe this matter represents a pattern of deceptive practices and raises legitimate safety concerns regarding what features are expected and what is actually delivered. I respectfully request that NHTSA investigate Tesla’s removal of Autosteer from Base Autopilot and its potential implications for consumer safety and transparency in driver-assistance system advertising.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671773July 7, 2025
STRUCTURE
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671667July 7, 2025
STRUCTURE
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 15 MPH, the bar off-road light located on the top of the windshield detached from the vehicle. The vehicle was taken to the dealer, who repaired the bar light with an adhesive. The contact stated that after the repair was completed, both sides of the light started to detach. The dealer informed the contact that parts for the recall repair was not yet available. The manufacturer was informed of the failure regarding the bar light and opened a case regarding the failure. The failure mileage was approximately 6,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669985June 28, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING
Driving the cybertruck on a road going straight no set destination on the cars navigation with autopilot on so it should have continued straight for the most part…. but the car decided to make an abrupt illegal right turn from a straight only lane after passing the appropriate right merge lane. After which the car swerved illegally into 2 oncoming traffic lanes before briefly missing an oncoming car then me driver manually pulled back into the correct lane. By the way my 12 pound dog which sits in the passenger seat was swung so hard hard by the abrupt turn that she literally ended up in the driver foot well by my ankles. This has never ever happened from my regular driving! I’m not so upset about my dog so much as I am trying to convey the amount of abrupt rough turn the car did. Very last minute and doing anything but let the car do the turn may have resulted in me crashing into oncoming traffic had there been any. A terrible illegal scary occurrence by Tesla autopilot. I was left very stunned. Please contact me for additional information I did record the dashcam footage and would like to share that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669485June 26, 2025
STRUCTURE
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted and refused to repair the vehicle. The dealer informed the contact that the VIN was not under recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. In addition, the contact stated the front bumper protector had detached. The vehicle was not diagnosed or repaired after the most recent failure. The failure mileage was unavailable. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669360June 25, 2025
UNKNOWN OR OTHER
While vehicle was in full self driving supervised mode, it made an illegal u turn from a traffic light crossing into oncoming traffic. I have the video taken by the vehicle. I am unable to upload it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668403June 22, 2025
STEERING, LANE DEPARTURE: ASSIST
Truck mirror came in contact with a small eucalyptus tree at 65 MPH on the side of the highway during a trip on FSD autopilot. On the way back from the trip, the destination address was put into navigation and the FSD button was pressed. Unbeknownst to me the vehicle had switched from FSD Autopilot to cruise control. The vehicle was swerving all over the road and almost hit a curb and other parked vehicles at 25-30 MPH Also, aside from this case in some areas on the highway the vehicle will cut over the lines and not stay in the lane while in FSD Autopilot. I have NEVER had this issue where FSD Autopilot disengaged after a trip and returning. Once the settings are placed in FSD Autopilot they were never changed unless done manually. There were no alerts/notification telling me FSD/Autopilot was disengaged. I’ve sent a report to Tesla and received an automatic AI response mentioning that FSD or Cruise Control needs to be selected for each trip. This has NEVER been the case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668244June 20, 2025
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving [XXX] going through Saint Paul and the truck sped up and became uncontrollable. I started braking as fast as I could and caused it to rear end into another vehicle. I’ve tried to contact Tesla about this, and they have not responded to me. I was told the engineering team would get back to me about the possible cause of the accident, but never heard back and they could not provide me any of the vehicle data or video which they told me in the service center. They would be able to find that when they diagnosed it, they did fix the vehicle and I ended up selling it due to not being too excited about driving ever again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11667797June 18, 2025
VISIBILITY/WIPER
The wiper on the vehicle can not be controlled and set off manually. The auto wipe system repeatedly turns on and dry wipes the glass which reduces visibility for both the driver as well as the camera based safety systems. This is a software bug that has gone unfixed and unacknoledged by Tesla for over 6 months. This happens on every drive multiple times every day regardless of weather conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666639June 12, 2025
STRUCTURE
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000(Structure); however, the part to do the repair was not yet available. The local Tesla service center was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665678June 9, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am writing to report an incident that occurred on [XXX] [XXX] while my Cybertruck was operating in Full Self-Driving (FSD) mode. While driving on [XXX] Brooklyn NY with no other moving traffic present, my Cybertruck did not detect a vehicle that was parked improperly—sticking out too far into the lane. The FSD system failed to adjust its path accordingly and struck the side view mirror of my vehicle, causing significant damage to the mirror glass and housing. I understand that FSD is a driver-assist feature that requires supervision, and I was attentive during the drive. However, the clearance of side view mirrors from the driver’s perspective is extremely difficult to judge at street level, and I believe stationary obstacles of this nature should be reliably detected and avoided by the FSD system. This type of incident raises concerns about the performance of FSD in handling stationary objects, especially when the vehicle was otherwise properly supervised and operating in a straightforward environment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11664254June 2, 2025
STRUCTURE
The contact owns a 2024 Tesla Cyber Truck. The contact received notification of NHTSA Campaign Number: 25V170000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664242June 1, 2025
UNKNOWN OR OTHER
Can my VIN please be removed from the NHTSA list? Tesla has not issued a fix for this concern, and I’ve contacted them for the past 6 weeks. This optional safety recall is preventing the vehicle from being used on ride share apps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663967May 30, 2025
STRUCTURE
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663241May 27, 2025
UNKNOWN OR OTHER
Received a notice of recall regarding defective cantrail. Notice also states that there is no available replacement cantrail to fix the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663163May 27, 2025
STRUCTURE
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662155May 20, 2025
UNKNOWN OR OTHER
My child received second degree burns from playing the sky force reloaded game on the front display screen. See attached picture taking screen temperature measurements where it exceeds 125 degrees. This is when the truck is not in direct sunlight with the air conditioning running, it appears that the CPU dissipates heat through the screen directly which is not conducive to games that require a kid to keep his fingers on the screen. This is a safety risk that should be re-engineered. We noticed that it does not occur with all games, only with those that require a lot of processing power.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11662018May 20, 2025
STRUCTURE:BODY
Manufacturer is failing to replace the cantrail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661656May 18, 2025
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], at approximately around [XXX], an incident occurred involving the Auto Park feature of a Tesla vehicle in a quiet parking lot. The conditions were clear, with no adverse weather, obstacles, or surrounding vehicles. The Auto Park function was engaged, and the vehicle reversed and moved forward as expected. However, it failed to stop and collided with a yellow pole directly in front. The front camera feed was visible on the screen, but the vehicle did not detect or recognize the pole, and no collision alert was issued. The incident occurred too quickly to allow manual intervention via the brake pedal. The collision resulted in minor front bumper damage, with repair costs estimated at over $1,500. All incident details and vehicle data have been provided to Tesla for investigation. And they rejected to provide front plastic bumper replacement. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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