Subaru Impreza Complaints

2,698 consumer complaints on file.

#10789623November 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER ALSO VERIFIED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2015. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788984November 7, 2015
AIR BAGS, ELECTRICAL SYSTEM
I REPLACED THE BATTERY ON 7/11/15. I NEEDED A SMOG CERTIFICATE THIS MONTH FOR MY REGISTRATION RENEWAL AND MY VEHICLE WOULD NOT PASS FOR CERTIFICATION. I HAD DRIVEN THE VEHICLE OVER 700 MILES AFTER BATTERY REPLACEMENT AND WAS TOLD THAT I NEEDED TO DRIVE IT AN ADDITIONAL 50 TO 100 MILES NON-STOP TO RESET THE VEHICLE TO PASS THE INSPECTION. I ASKED AT THE DEALERSHIP CAN'T YOU RESET THE VEHICLE HERE SO THAT ALL THIS DRIVING AND MILEAGE IS NOT REQUIRED, THE DEALERSHIP STATED NO. THE VOLKSWAGEN HAVE A RESET BUTTON ON A PANEL BUT NOT THE SUBARU OR ANY OTHER VEHICLES. ALL VEHICLES SHOULD HAVE A RESET BUTTON AND THEY SHOULD BE RECALLED TO IMPLEMENT THIS FEATURE. ALL VEHICLES MANUFACTURED IN THE FUTURE SHOULD HAVE THAT FEATURE. THIS INCIDENT OCCURRED 11/3/15 THRU 11/5/15 HAVING TO SPEND $35.00 ADDITIONAL IN GASOLINE AND DRIVING ON THE CONGESTED FREEWAYS TO RESET THE VEHICLE AFTER BATTERY REPLACEMENT. I WAS TOLD THAT I HAVE TAKATA AIR BAGS IN MY VEHICLE. WHEN WILL THEY BE REPLACED? THANK YOU. I WAS TOLD THAT I HAVE A TAKATA AIR BAGS IN MY VEHICLE BY THE MANUFACTURER. WHEN WILL THEY BE REPLACED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789044November 7, 2015
STRUCTURE:BODY
EXCESSIVE BODY FLEX WHEN TURNING RIGHT, CAN FEEL AIR COMING IN. I RECENTLY NOTICED THAT MY WINDSHIELD WAS CRACKED. THE WEIRD THING ABOUT THIS CRACK IS THAT THE CRACKS STARTED AT THE VERY TOP OF THE WINDSHIELD, DEAD CENTER WHERE THE ROOF MEETS THE WINDSHIELD. WHEN I INSPECTED THE CRACK TO SEE IF A ROCK HAD HIT IT, THE CRACK IS ABSOLUTELY SMOOTH WITH NO CHIP IN IT. I IMMEDIATELY THOUGHT OF THE EXCESSIVE BODY FLEX AS BEING THE CAUSE. I ALSO HAVE THE SAME CLUTCH ISSUES OF GETTING THE CAR INTO REVERSE. MY CLUTCH ALSO MAKES A POPPING NOISE WHEN SHIFTING AND RELEASING THE CLUTCH. I NOTICED THIS IMMEDIATELY AFTER PURCHASING IT AND INFORMED THE SERVICE DEPARTMENT AND WAS TOLD THAT THEY COULDN'T ANY ISSUE AND INFERRED THAT I WASN'T DRIVING THE CAR PROPERLY. I AM A FORMER US NAVY SEABEE HEAVY EQUIPMENT OPERATOR AND HAVE OPERATED NUMEROUS TYPES OF CONSTRUCTION EQUIPMENT AND I HAD NEVER HAD A CLUTCH MAKE THIS SOUND. ON THE NEXT SERVICE APPOINTMENT, I AGAIN INFORMED THE SERVICE DEPARTMENT THAT THE CLUTCH WAS MAKING A POPPING SOUND WHEN IT RELEASED. THEY AGAIN TOLD ME THAT THEY COULD NOT REPRODUCE THE ISSUE. AFTER READING ALL OF THESE COMPLAINT, I FINALLY FEEL JUSTIFIED AND I WILL BE IMMEDIATELY GETTING RID OF MY CAR BEFORE HAVING THE CLUTCH FIREWALL ISSUE. I HAVE ALSO HAD TO HAVE TO REPLACE THE HEAD GASKET, WHICH IS A KNOWN COMMON ISSUE WITH SUBARU. THANKFULLY, I HAD BOUGHT A 5 YEAR/100,000 MILE WARRANTY AND THE $1800 REPAIR WAS COVERED AT 98000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788212November 4, 2015
AIR BAGS
OUR SUBARU IMPREZA AIR BAG & SEAT BELT CENSOR MALFUNCTIONS REGULARLY WHEN THE CAR IS IN MOTION. WHEN NO PASSENGER IS IN THE FRONT PASSENGER SEAT, THE SENSOR BUZZES TO INDICATE THE PRESENCE OF A PASSENGER. THE SENSOR MALFUNCTIONS WHEN MY PURSE IS ON THE SEAT. IT MALFUNCTIONS AND BUZZES WHEN I SIMPLY TOUCH THE SEAT WITH SLIGHT PRESSURE. ONCE IT SEEMED TO GO OFF BECAUSE OF CONDENSATION FROM A COLD BEVERAGE BOTTLE RESTING ON THE SEAT (THAT IS IT BUZZED AFTER THE BOTTLE WAS NO LONGER ON THE SEAT, BUT IT WAS DAMP TO THE TOUCH). CONVERSELY -- AND LESS FREQUENTLY -- THE SENSOR MALFUNCTIONS WHEN A PASSENGER IS IN THE FRONT PASSENGER SEAT. WHILE THE CAR IS IN MOTION, THE SENSOR WILL CHANGE ITS STATUS, SUGGESTING THAT THERE IS NO OCCUPANT IN THE SEAT. THIS SEEMS TO IMPLY THAT THE AIR BAG WILL NOT GO OFF IN THE EVENT OF AN EMERGENCY. THIS SEEMS LIKE A MALFUNCTION WITH POTENTIAL TO BE LIFE-THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788229November 4, 2015
ELECTRICAL SYSTEM, ENGINE
LEFT AND RIGHT CYLINDER HEAD GASKETS WERE BLOWN AT 41,295 MILES. LOW MILEAGE FOR THIS TYPE OF MAJOR ENGINE FAILURE. AT 56,976 MILES THE IGNITION COIL, SPARK PLUGS AND IGNITION CABLES REQUIRED REPLACEMENT DUE TO MIS-FIRE CONDITION ASSOCIATED WITH A CRACKED IGNITION COIL. THE EXACT SAME FAILURE OCCURRED AT 81,856 MILES. BOTH FAILURES WERE ACCOMPANIED BY BLINKING CHECK ENGINE LAMPS REQUIRING THE VEHICLE BE TOWED TO THE DEALER FOR REPAIR. REPEAT FAILURE OF MAJOR COMPONENTS REFLECTS PERSISTENT DEFECTS IN DESIGN OR MANUFACTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787917November 3, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START. AFTER SEVERAL ATTEMPTS, THE VEHICLE STARTED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A SMELL OF FUEL FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE WIRE THAT WAS ATTACHED TO THE FUEL PUMP HAD A SHORT AND CAUSED THE FUEL PUMP TO MELT. THE FUEL PUMP AND THE WIRING HARNESS WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787826November 2, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BECAME FRACTURED AND WAS REPLACED BY THE DEALER. AFTER THE SEAT WAS REPLACED, THE PASSENGER SIDE "AIR BAG OFF" WARNING LIGHT WOULD ILLUMINATE WHENEVER THE SEAT WAS WET OR LIGHTLY DAMP. THE FAILURE DID NOT OCCUR PRIOR TO THE SEAT REPLACEMENT. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V419000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787384October 30, 2015
AIR BAGS
MY CONCERN IS THE UNREASONABLE LENGTH OF TIME IT IS TAKING TO REMEDY THE JULY SAFETY RECALL. FOUR MONTHS NOW AND THE DEALER SIMPLY TELLS ME THE PARTS ARE NOT AVAILABLE AND MORE CARS ARE BEING RECALLED WITH THE SAME PROBLEM! UNTIL THE REPAIR IS PERFORMED, WE ARE ADVISED TO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. A FEW WEEKS OF NOT ALLOWING PASSENGERS IS ONE MATTER, FOUR MONTHS IS RIDICULOUS. AND THERE IS NO PROMISE OF REPAIR ANY TIME SOON. AN APPOINTMENT WAS MADE FOR THE REPAIR ON 8/17 AND AFTER WAITING 2 1/2 HOURS I WAS ADVISED THEY HAD RUN OUT OF THE PARTS. THEY WERE EXPECTING MORE AND I WOULD BE CALLED BY WEDNESDAY OF THAT WEEK. HAVING NOT BEEN CONTACTED BY THE DEALER ON 9/3 I CONTACTED SUBARU OF AMERICA. GRANT NOBLE WITH SUBARU OF AMERICA CONTACTED THE DEALER AND ADVISED ME THE PART WAS EXPECTED IN VERY SOON. NOW, TWO MONTHS LATER, NO REMEDY!!! PERHAPS, YOU CAN ALLOW THE AIRBAG TO BE DISABLED SINCE NO PASSENGERS ARE ALLOWED AS IT IS. CAN SUBARU PROVIDE ANOTHER VEHICLE OR COMPENSATE ME FOR THE INCONVENIENCE AND EXTRA EXPENSE OF DRIVING ANOTHER VEHICLE DURING THIS TIME? I WILL NEED THE AWD SUBARU WITH WINTER WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786900October 29, 2015
POWER TRAIN
CLUTCH SQUEAKS WHEN PEDAL IS PRESSED IN. SOUND COMES FROM INSIDE THE CABIN OR FIREWALL AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786495October 27, 2015
AIR BAGS
VEHICLE PASSENGER AIRBAG DISABLED LIGHT ILLUMINATES WHEN A CELLULAR DEVICE IS PLACED IN THE PROXIMITY OF THE PASSENGER SEATBELT BUCKLE. ALSO A CELLULAR DEVICE PLACED ON THE SEAT WITH NO OCCUPANT ENGAGES THE OCS TO REGISTER THAT SOMEONE IS SITTING IN THE SEAT. SPOKE WITH SUBARU DEALER REGARDING THE ISSUE, AND WAS TOLD EVERYTHING IS OK, AND THERE IS NO FIX FOR THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783058October 17, 2015
VEHICLE SPEED CONTROL
WHILE ON THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THIS HAPPENED ON TWO SEPARATE OCCASIONS; BOTH WHILE MY FOOT WAS ON THE BRAKE PEDAL. THE FIRST TIME THIS HAPPENED, I WAS ON MY BRAKE AT A RED LIGHT (STATIONARY) AND THE SECOND TIME, AFTER I WENT OVER A SMALL "LIP" ON THE ASPHALT, I WAS BRAKING TO PARK IN FRONT OF A HOUSE WHEN IT ACCELERATED SUBSTANTIALLY, CAUSING EXTENSIVE DAMAGE TO THE HOUSE AND CAR, WHILE ALMOST KILLING ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10783108October 17, 2015
UNKNOWN OR OTHER
I HAVE AN AIRBAG RECALL ON THE 2004 SUBARU IMPREZA. I HAVE CONTACTED THE AUTHORIZED SUBARU RECALL VENDOR, WALSAR SUBARU. THEY TOLD ME THAT THEY DON'T KNOW WHEN A KIT WILL BECOME AVAILABLE. THIS IS A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781369October 12, 2015
ELECTRICAL SYSTEM, WHEELS
HAVING TROUBLE IGNITION TURNING OVER I HAVE TAKEN BACK TO DEALER SEVERAL TIMES ALWAYS TOLD MY CAR WAS FINE THIS CAR HAS RECALLS I WASN'T AWARE I HAD TO REPLACE TIRE & SENSOR WASN'T WORKING WAS TOLD IT WAS CLIMATE RELATED WHEN I BROUGHT IT IN......THIS IS MY SECOND SUBARU ..I'M VERY DISAPPOINTED W THIS CAR.....NOW MY ABS,CHECK ENGINE, AN TIRE GAUGES ARE BLINKING WHEN I WAS PARKING I JUST TOOK IT TO DEALER A WEEK AGO....I WAS TOLD EVERYTHING WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781303October 11, 2015
POWER TRAIN
WHEN I PUSH CLUTCH IN ITS POPPING AND FLEXING. I FOUND THAT THE WHOLE PEDAL ASSEMBLY IS MOVING BACK AND FORTH CAUSING FIREWALL TO FLEX AT SPOT WELDS.ITS CAUSING CLUTCH ENGAGEMENT DIFFICULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781252October 10, 2015
AIR BAGS
THIS VEHICLE IS CURRENTLY UNDER RECALL FOR A DEFECTIVE FRONT PASSENGER AIRBAG SYSTEM. I HAVE BEEN TOLD THAT ALL THE PARTS TO FIX THE PROBLEM ARE, "ON BACK ORDER". I EXPLAINED THAT I AM UNCOMFORTABLE DRIVING THE CAR WITH THIS PROBLEM, SINCE THE RECALL CLEARLY STATES THAT THE AIRBAG MAY NOT INFLATE UPON COLLISION. I ASKED FOR A LOANER CAR UNTIL THE PROBLEM WAS FIXED AND WAS TOLD, "THERE IS NOTHING WE CAN DO, YOU CAN CONTACT SUBARU OF AMERICA". I HAVE BEEN GIVEN NO TIME ESTIMATE AS TO WHEN THE PARTS WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781088October 9, 2015
AIR BAGS
TODAY (OCTOBER 9, 2015), I RECEIVED AN EMAIL FROM [XXX], WARRANTY ADMINISTRATOR, TEAM MAZDA SUBARU, IN CALDWELL, IDAHO 208-455-0322 [XXX], TELLING ME THAT THE PART TO FIX SUBARU RECALL CAMPAIGN WQT-55, NHTSA RECALL NO. 15V-419, AUGUST 2015 FOR MY 2012 SUBARU IMPREZA, [XXX] WAS GOING TO BE RETURNED IF I DID NOT BRING MY VEHICLE IN SHORTLY. SOON AFTER I RECEIVED THE SAFETY RECALL NOTICE IN THE MAIL, I CALLED TEAM MAZDA SUBARU SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT, TELLING THEM EXACTLY WHAT THE APPOINTMENT WAS FOR. AN APPOINTMENT WAS MADE FOR 2 PM ON SEPTEMBER 1, 2015. I ARRIVED AT THE SERVICE CENTER AND GAVE THE ADVISER A COPY OF THE RECALL NOTICE AT 1:50 PM ON SEPTEMBER 1, 2015. HE TOLD ME THAT IT WOULD BE AN HOUR OR MORE WAIT. I SHOWED HIM IN THE LETTER THAT IT SHOULD TAKE NO MORE THAN 25 MINUTES. THE ADVISER SEEMED TO BE COMPLETELY UNAWARE OR INFORMED OF THE RECALL, BUT SAID THAT HE WOULD HAVE IT DONE SOONER THAN PREVIOUSLY MENTIONED. AT 2:50 PM I LEFT THE DEALERSHIP WITH THE RECALL DEFECT NOT REPAIRED BECAUSE THE PART NEEDED WAS NOT AVAILABLE. HE ASKED IF I WANTED HIM TO CALL ME WHEN THE PART ARRIVED AND I SAID, ?PLEASE!? TODAY, MORE THAN ONE MONTH LATER, I GET THE EMAIL DESCRIBED ABOVE. THE RECALL NOTICE STATES THAT I SHOULD CONTACT YOU IMMEDIATELY IF I BELIEVE THE SUBARU RETAILER HAS FAILED OR IS UNABLE TO REMEDY MY VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. I DO NOT CONSIDER MORE THAN ONE MONTH A REASONABLE AMOUNT OF TIME. THE RECALL NOTICE ALSO SAYS THAT I SHOULD IMMEDIATELY CONTACT THE DEALER TO MAKE AN APPOINTMENT, WHICH IMPLIES THAT THE PART IS AVAILABLE. I DO NOT UNDERSTAND WHY AN APPOINTMENT WOULD BE MADE TO REPAIR MY CAR IF THE PART WAS NOT IN STOCK. FURTHERMORE, WHY DID I HAVE TO WAIT AN HOUR TO FIND OUT THE REPAIR COULD NOT BE ACCOMPLISHED? SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781178October 9, 2015
FUEL/PROPULSION SYSTEM
WHEN THE TEMPERATURE DROPS 35 DEGREASE AND BELOW THE FUEL LINE TENDS TO LEAK FUEL/VAPOR AND THE SMELL INSIDE OF THE VEHICLE IS UNBEARABLE, AND I'M SURE THAT IT'S NOT SAFE NOR ENVIRONMENTALLY FRIENDLY ETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779948October 5, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
VEHICLE CHECK ENGINE LIGHT, STABILITY CONTROL ASSIST, AND CRUISE CONTROL LIGHT COME ON ALL AT THE SAME TIME RENDERING THOSE SYSTEM USEFUL. ALSO SOMETIMES THE HILL START ASSIST AND ABS LIGHT COME ON RENDERING THOSE UNAVAILABLE AS WELL. MAKING THE VEHICLE NOT AS SECURED AS ADVERTISED. IT STARTED IN 2010 TOOK IT TO THE DEALERSHIP AND THEY JUST ERASED THE CODES, BUT THE PROBLEM CONTINUED, STILL HAPPENING TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778321September 29, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE IN PARK, THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE CONTROL ARM HAD SLIGHTLY DETACHED FROM THE VEHICLE DUE TO CORROSION. THE CONTACT, A CERTIFIED MECHANIC, DIAGNOSED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION). THE FAILURE MILEAGE WAS 131,390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777972September 28, 2015
FUEL/PROPULSION SYSTEM
RAW FUEL SMELL WHEN STARTING OUR 2004 SUBARU WRX IN SUB FREEZING WEATHER. THE FUEL FUMES FILL THE CABIN AND CREATE A FIRE HAZARD UNDER THE HOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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