Subaru Impreza Complaints

2,698 consumer complaints on file.

#10241388September 8, 2008
ENGINE AND ENGINE COOLING
I OWN A 2008 SUBARU IMPREZA STI WHICH I PURCHASED IN FEB. OF 08'. 2 MONTHS AGO THE CAR WENT INTO LIMP MODE WHEN I WAS DRIVING HOME. I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECKED AND THEY SAID IT ONLY HAD 1 1/2 QUARTS OF OIL IN IT. I HAD CHECKED THE OIL THE PREVIOUS WEEK AND IT HAD SHOWN FULL. THEY REQUESTED THAT I GIVE THEM RECORD OF MY PREVIOUS OIL CHANGE SO I DID. UNFORTUNATELY, IT DID NOT HAVE MILEAGE DOCUMENTED BECAUSE IT WAS A SMALL SHOP THAT DID IT FOR ME. THEY REFUSED MY CLAIM ON THE GROUNDS THAT I DID NOT MAINTAIN THE CAR. THEY THEN SENT ME A RE-CALL FORM IN WHICH IT STATED THAT THE ECU WAS CAUSING THE CAR TO RUN DANGEROUSLY LEAN AND WAS CAUSING RING FAILURES. I TOLD MY LAWYER ABOUT THIS AND SENT HIM A COPY OF THE LETTER. WHEN HE CALLED THE DEALERSHIP, THEY TOLD HIM THAT THEY WERE UNABLE TO MAKE ANY REPAIRS NECESSARY AND THAT IT WAS MY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240268August 29, 2008
AIR BAGS:FRONTAL
THE PASSENGER SEAT AIRBAG IN MY 2008 SUBARU IMPREZA WRX STI DOES NOT TURN ON WHEN A PASSENGER SITS IN THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240279August 29, 2008
AIR BAGS:FRONTAL
PASSENGER AIR BAG LIGHT GOES ON AND OFF. MY WIFE WEIGHTS 120 AND IT SOME TIME GOES ON AND STAYS ON THEN THE NEXT MINUTE IT GOES OFF. I HAVE HAD THE DEALER ADDRESS THIS ISSUE TWICE NOW AND SAME RESPONSE. "DON'T WORRY IT WILL DEPLOY REGARDLESS IF THE LIGHT GOES ON OR OFF". HONESTLY CAN'T BELIEVE THAT. THEY ALSO SAID (SHERMAN OAKS SUBARU" THAT THEY HAVE ADDRESSED THE PROBLEM TO SUBARU AND THEY SAID ITS A LIGHT ISSUE AND DON'T WORRY ABOUT IT. THAT IS NOT A GOOD ANSWER SINCE THIS IS A SAFETY ISSUE. PLUS THEY SAY THEY CAN'T DUPLICATE THE PROBLEM. IN THE IWSTI CHAT ROOM THEIR ARE ABOUT 10 COMPLAINTS OF THE SAME PROBLEM FOR THE 2008 SUBARU WRX STI. THIS NEEDS TO GET ADDRESSED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240284August 29, 2008
AIR BAGS
SENSOR FOR PASSENGER AIRBAG WILL NOT KEEP THE AIRBAG ARMED AT ALL TIMES. PASSENGER WEIGHS 110 POUNDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240011August 27, 2008
ENGINE AND ENGINE COOLING:ENGINE
OIL PUMP PICKUP TUBE FRACTURED, CAUSING NO OIL PRESSURE IN ENGINE, AND POSSIBLY COULD HAVE CAUSED CATASTROPHIC FAILURE, LOSS OF CONTROL OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239858August 26, 2008
TIRES, TIRES:SIDEWALL
THE FOLLOWING WAS SENT TO BRIDGESTONE VIA EMAIL THIS IS TO INFORM BRIDGESTONE TIRE OF A CATASTROPHIC SIDEWALL BLOWOUT THAT OCCURRED ON A BRIDGESTONE POTENZA TIRE ON JULY 25, 2008. THE BLOWOUT OCCURRED AT THE START OF A CROSS COUNTRY TRIP ON INTERSTATE 40 HEADING TOWARDS MEMPHIS, TN. THE CAR IS A 2007 SUBARU IMPREZA PURCHASED NEW IN SEPTEMBER 2007 AND HAD APPROXIMATELY 6500 MILES ON IT AT THE START OF THE TRIP. THE MARKINGS ON THE TIRE ARE AS FOLLOWS: BRIDGESTONE POTENZA P 205/55R16 89V K0350 E92ADZ DOT EM8K JLL1207 THE SIDEWALL BLOWOUT OCCURRED TO THE LEFT REAR TIRE. PRIOR TO THE START OF THE TRIP THE CAR HAD A TUNE-UP AT AN AUTHORIZED SUBARU SERVICE DEALER. WHEN THE BLOWOUT OCCURRED THE CAR WAS PULLED OFF TO THE SIDE OF THE ROAD AND THE TIRE WAS CHANGED USING THE PROVIDED SPARE TIRE THAT COMES WITH THE CAR. THE CAR WAS THEN DRIVEN TO THE NEAREST TIRE SERVICE COMPANY WHICH WAS WAL MART TIRE AND LUBE IN SAVANNAH, TN. STORE # 0268 175 J.I. BELL LANE, SAVANNAH, TN 38372. (731) 925 ' 3020. THE CAR'S OFFICIAL MILEAGE AS RECORDED ON THE ODOMETER AND NOTED ON THE SERVICE INVOICE WAS 6824 MILES. DAMAGE TO THE TIRE WAS TWO TEARS - ONE APPROXIMATELY TWO INCHES LONG AND ANOTHER ONE APPROXIMATELY 6 INCHES LONG ON THE SIDEWALL HALF WAY UP BETWEEN THE INNER RIM AND THE EDGE OF THE TIRE. THE DAMAGED TIRE IS AT MY HOME ADDRESS AND IS AVAILABLE FOR INSPECTION. THE TIRE WAS REPLACED AT A COST OF $98.25. INVOICE # 77525. AT THIS TIME I EXPECT BRIDGESTONE TO REIMBURSE ME FOR THE COST OF THE TIRE IN THE AMOUNT OF $98.25. PROVIDE A NEW TIRE OF EQUAL VALUE TO MATCH THE REMAINING 3 TIRES AND INSPECT THE REMAINING THREE TIRES FOR ANY POTENTIAL POSSIBILITIES OF HAVING A SIDEWALL BLOWOUT. IF THERE IS A POSSIBILITY OF A SIDEWALL BLOWOUT OCCURRING IN ANY OF THE THREE REMAINING TIRES I WOULD WANT THEM REPLACED. A COPY OF THIS LETTER HAS BEEN SENT TO THE DOT. DAVID HABER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238400August 15, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2007 SUBARU IMPREZA. WHILE DRIVING 55 MPH, THE CONTACT WAS FORCED TO CRASH HEAD ON INTO A GUARDRAIL. THE TWO FRONTAL AIR BAGS DEPLOYED. THE DRIVER AND PASSENGER SUSTAINED FIRST AND SECOND DEGREE BURNS ON THEIR ARMS. THEY HAD TO POUR WATER ON THEIR ARMS TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO A SERVICE SHOP AND LATER CONSIDERED TO BE DESTROYED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 27,000. UPDATED 09/24/08. *LJ THE CONSUMER STATED SHE WAS FORCED OFF THE ROAD. THE INSURANCE COMPANY TO POSSESSION OF THE VEHICLE. UPDATED 09/29/08. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10237652August 11, 2008
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
PASSENGER SIDE AIRBAG GOES ON AND OFF, WHEN MY 18 YEAR OLD DAUGHTER SITS IN SEAT! SHE'S 5'2" 130LBS. TOOK TO DEALER AND THEY HAD HER RIDE IN TWO IMPREZA'S OFF THE LOT AND THEY ALL DID IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237769August 11, 2008
POWER TRAIN:MANUAL TRANSMISSION
TO WHOM IT MAY CONCERN, I DON'T KNOW IF THE NHTSA IS SOMEONE THAT CAN HELP, BUT I FIGURE I WOULD TRY. I'M AT MY WITS END. I HAVE A 2007 SUBARU WRX FOUR DOOR SEDAN. IN APRIL OF 2008 I WAS DRIVING MY CAR IN A 35 MILE PER HOUR ZONE AND SHIFTED MY MANUAL TRANSMISSION FROM 2ND GEAR TO 3RD GEAR. IT POPPED OUT OF GEAR WHEN I BEGAN ACCELERATING. NEEDLESS TO SAY THE CAR WAS UNDRIVABLE AND I HAD TO HAVE IT TOWED TO MY NEAREST SUBARU DEALERSHIP, BROWN PONTIAC, SUBARU HERE IN AMARILLO TX. THEY TORE THE TRANSMISSION APART TO FIND THAT THE THIRD GEAR WAS "STRIPPED" OUT AND NOT COVERED UNDER WARRANTY. THEY SAID I HAD ABUSED MY CAR. IT WAS AND STILL IS IN GREAT CONDITION. I PAID $908.00, HALF THE REPAIR COST TO GET MY ONE AND ONLY CAR OUT OF THE SHOP. LAST TUESDAY, 8-5-08, I WAS DRIVING MY CAR AGAIN. I SHIFTED FROM 1ST GEAR TO 2ND GEAR. I COULD NOT PUT IT IN 2ND GEAR SO, I DIDN'T FORCE IT. I LET THE CLUTCH OUT AND REENGAGED IT. I HEAR A BANG IN THE TRANSMISSION AND IT WAS OVER. TODAY, ALMOST A WEEK LATER, THE SAME SUBARU DEALERSHIP, BROWN, CALLED ME AND SAID 2ND GEAR WAS "STRIPPED" OUT OF IT, JUST LIKE 3RD GEAR. NO ONE WAS INJURED IN THESE INCIDENTS. THERE ARE SEVERAL SUBARU WRX OWNERS WITH THE SAME TRANSMISSION PROBLEMS. SOA "SUBARU OF AMERICA", REFUSE TO THINK THEY MAY HAVE A DEFECT PART OR PARTS IN THERE TRANSMISSIONS, OR THAT THEIR TRANSMISSIONS WILL FAIL. I'M FACING A $3000.00 REPAIR BILL. I HAVE DRIVEN MY CAR 4 MONTHS AND ABOUT 7000 MILES. PLEASE HELP US! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236612August 1, 2008
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, FUEL SYSTEM, GASOLINE
I WAS DRIVING DOWN A MAIN ROAD IN BOSTON WHEN MY ENGINE CAUGHT ON FIRE. AS A RESULT I ENDED UP CRASHING INTO A SNOW BANK. WHEN I REPORTED THIS TO THE DEALERSHIP THEY SAID THAT THEY WOULD LOOK AT THE PROBLEM AND FIX IT. WHEN THE CAR WAS INSPECTED IT WAS FOUND TO HAVE AFTERMARKET PARTS THAT ARE NOT D.O.T. LEGAL AND NO C.A.R.B. ID'S. ALL OF THESE MODIFICATIONS WERE INSTALLED PRIOR OF ME BUYING THIS VEHICLE AND IT WAS SOLD TO ME WITH A WARRENTY. I HAD COMPLAINED ABOUT A SMELL OF GAS AND A HUGE LOSS OF OIL BEFORE THIS HAPPENED BUT WAS TOLD THAT IS HOW A SUBARU IMPREZA WRX STI RUNS. ALSO THE DEALERSHIP GOT A EMMISIONS STICKER FOR THIS CAR WHEN IT WILL NOT PASS EMISSIONS WITH ALL OF THE AFTERARKET PARTS. NOTHING HAS BEEN DONE TO FIX THIS PROBLEM AND THE DEALERSHIP REFUSES TO TAKE ANY RESPONSIBILITY FOR THIS EVENT. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10236253July 29, 2008
SUSPENSION:REAR
RIGHT REAR WHEEL BEARING REPLACED 63948, 67346, 84427 MILES. HAD TO GO ON THE INTERNET TO FIND OUT THAT IT IS A COMMON PROBLEM. SHORTLY AFTER BUYING THE CAR (NEW) THE ENGINE STARTED MAKING A NOISE LIKE SOMETHING RATTLING INSIDE OF IT. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A COMMON PROBLEM AND THEY WOULD DO NOTHING ABOUT IT. THEY WOULD HAVE TO TAKE THE ENGINE APART, AND SINCE THE PROBLEM WASN'T DANGEROUS, THEY WOULDN'T FIX IT. VERY, VERY DISAPPOINTED IN SUBARU CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236011July 28, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2008 SUBARU IMPREZA. WHILE STOPPED AT A RED LIGHT, A DRUNK DRIVER STRUCK THE CONTACT'S VEHICLE HEAD ON TOWARDS THE FRONT PASSENGER SIDE. THE DRUNK DRIVER WAS TRAVELING 55 MPH AT THE TIME OF IMPACT. THE VEHICLE SUSTAINED A LARGE AMOUNT OF DAMAGE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER OF THE VEHICLE. THE VEHICLE IS CURRENTLY LOCATED AT A SHOP BEING REPAIRED. THE DRIVER AND ONE ADULT PASSENGER WERE BOTH AIRLIFTED TO THE HOSPITAL; HOWEVER, THE INJURIES WERE NON CRITICAL. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 15,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10232608June 28, 2008
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING MY 2006 SUBARU WRX STI THE ENGINE SUDDENLY SEIZED UP ON THE HIGHWAY. THERE WAS A LOSS OF POWER TO EVERYTHING INCLUDING THE POWER STEERING AND BRAKES. I HAD TO PERFORM EMERGENCY MANEUVERS AND STEER INTO THE EMERGENCY LANE ON THE HIGHWAY. I HAD THE CAR TAKEN TO SUBARU, THEY REFUSED TO HONOR THE POWER TRAIN WARRANTY ON IT AND WANTED $1500 TO EVEN LOOK AT IT. I THINK TOOK THE CAR INTO A PRIVATE MECHANICAL SHOP AND THEY FOUND THE CAUSE OF THE PROBLEM, THE OIL PICK UP LINE CRACKED IN HALF. THE MOTOR STARTED TO SUCK IN AIR INSTEAD OF OIL WHICH CAUSED CRITICAL FAILURE AND SUBSEQUENT SEIZURE. APPARENTLY THIS IS NOW A COMMON PROBLEM WITH 2006 SUBARU'S WHICH IS CAUSED BY A MANUFACTURING DEFECT ON THE OIL PICK UP LINE. I WOULD LIKE SUBARU TO ACKNOWLEDGE THE PROBLEM AND COMPENSATE ME FOR THE COST OF REBUILDING MY ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232419June 26, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATES TO THE ON POSITION INTERMITTENTLY. THE VEHICLE HAS BEEN TAKEN TO A DEALER TWICE, BUT THE CAUSE OF THE FAILURE WAS NOT IDENTIFIED. THERE ARE NO RECALLS ON THE VEHICLE RELATING TO THIS FAILURE. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 5,500 AND FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231812June 24, 2008
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
2002 SUBARU IMPREZA RECALL NOTICE. CONSUMER STATES THAT THE HATCH STRUT BROKE AND RIPPED OUT WHEN SHE WAS JUST LIFTING THE TAILGATE. CAUSING THE TAILGATE TO LAND ON HER HEAD WHICH RESULTED IN A MILD CONCUSSION. *NJ THE CONSUMER STATED A RECALL HAD BEEN ISSUED FOR THE DEFECT. RECALL # 08V135000. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10232051June 23, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2008 SUBARU IMPREZA. WHILE DRIVING BETWEEN 5-10 MPH AND DEPRESSING THE BRAKE PEDAL, THE ENGINE REVVED UP TO 2,500 RPM'S. THE FAILURE OCCURRED SOON AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE HAS BEEN TAKEN TO THE DEALER THREE TIMES FOR THIS FAILURE. IT HAS SINCE IMPROVED, BUT THE ENGINE STILL REVS FROM 1,500 TO 2,000 RPM'S. THE CONTACT IS CONCERNED THAT THE FAILURE WILL WORSEN IN THE WINTER. SHE FILED CASE NUMBER [XXX] WITH SUBARU. THE CURRENT MILEAGE WAS 1,107 AND FAILURE MILEAGE WAS 400. UPDATED 07/17/08 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232022June 23, 2008
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V135000 (LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH). THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR AND THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. AFTERWARDS, WHEN HE ATTEMPTED TO USE THE REAR LIFTGATE, ONE OF THE LIFTGATE STRUTS SEPARATED FROM THE VEHICLE. THE LIFTGATE STRUCK THE CONTACT'S HEAD AND CAUSED A KNOT. THE MANUFACTURER WAS CALLED, BUT THE CONTACT HAS YET TO RECEIVE A RESPONSE. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10231087June 16, 2008
UNKNOWN OR OTHER
PAINT ON CAR EASILY DULLED BY NORMAL WASHING. LOTS OF SWIRL MARKS AND STREAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230538June 11, 2008
STRUCTURE
POOR PAINT DURABILITY. FINISH APPEARS TO BE EASILY DAMAGED BY "NORMAL" ROAD "DUST". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229514June 2, 2008
VISIBILITY
THE WINDSHIELD OF MY SUBARU IMPREZA TS CRACKED THE WHOLE LENGTH. I WAS DRIVING AND ALL OF A SUDDEN IT CRACKED. IT WAS COLD OUT AND I DIDN'T NOTICE ANYTHING WRONG WITH IT BEFORE. AFTER THE CRACK I LOOKED CLOSER AND NOTICED A LOT OF BUBBLES IN THE GLASS. I HAVE ALSO NOTICED THAT A LOT OF SUBARUS AROUND THE SAME YEAR HAVE BEEN CRACKED. I HAVE ASKED A COUPLE OF THE OWNERS AND THEY SAID THE SAME THING HAPPENED TO THEM. THE WINDSHIELD JUST CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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