Saturn Vue Complaints

2,395 consumer complaints on file.

#10098851November 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
FROM THE BEGINNING OF THE WARRANTY TRANSMISSION HAS CONTINUED TO MAKE HORRIBLY LOUD AND ANNOYING GRINDING AND WHIRRING SOUNDS THAT CONTINUE TO GET WORSE AND WORSE. I HAVE HAD THE TRANSMISSION IN 8 TIMES AND THE PROBLEM REMAINS. WHEN ATTEMPTING TO EVOKE THE LEMON LAW, BOTH CORPORATE AND THE DEALER WERE EXTREMELY BELLIGERANT AND UNCOOPERATIVE--DENYING THAT ANY PROBLEM EXISTED. THIS IS DESPITE THE FACT THAT THE TRANSMISSION PROBLEM WAS SO SEVERE THAT SATURN STOPPED PRODUCTION ON THE VUE WITH CTI TRANSMISSION AND HAS MADE THE DECISION NOT TO CONTINUE TO USE IT AFTER THIS YEAR'S MODEL END. IMMEDIATGELY UPON EVOKING THE LEMON LAW, NOT ONLY DID CORPORATE REFUSE TO HONOR IT, BUT ORPORATE TOLD THE LOCAL DEALERSHIP NOT TO HAVE ANYTHING TO DO WITH FIXING MY CAR WITHOUT THEIR APPROVAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095074November 15, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER
WHILE DRIVING 30 MPH VEHICLE LOST POWER AND STALLED. CONSUMER PULLED OVER, AND HAD THE VEHICLE TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098807November 14, 2004
WHEELS, SUSPENSION:REAR
BAD WEATHER CONDITIONS (RAIN) CAR HIT SIDE GUARD ON HIGHWAY, REAR WHEEL SNAPPED OFF CAUSING ROLL OVER - RESULTED IN INJURY TO DRIVER - CAR TOTALLY DESTRYOED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10098523November 9, 2004
VISIBILITY:GLASS, SIDE/REAR
2004 SATURN VUE PURCHASED IN JULY. CLOSED REAR HATCH AFTER UNLOADING GROCERIES AND ENTIRE BACK WINDOW SHATTERED INTO THE CAR ON ME. NO EVIDENCE PRIOR TO THE SHATTERING OF A CRACK OR ANY OBJECT HITTING THE BACK WINDOW. IT WAS FINE WHEN I LOADED THE GROCERIES AND SHATTERED AFTER I GOT BACK HOME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097921October 28, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
THE BATTERY DIES CONSTANTLY SINCE EARLY AUGUST OF 2002 (PURCHASED CAR ON JUNE 2002). UNABLE TO OPERATE CAR WHEN THE BATTERY DIES. MUST BE JUMPED TO BE ABLE TO OPERATE. IT HAS BEEN REPLACED TWICE AND THE RADIO ALSO HAS BEEN REPLACED ONCE. THE BATTERY DIES IF THE CAR IS NOT USED FOR MORE THAN 3 DAYS. CONTACTED THE DEALERSHIP AND WAS TOLD IT WAS BECAUSE THE CAR WAS IDDLE FOR TOO LONG. VISITED THE DEALERSHIPS 8 TIMES IN 6 MONTHS FOR THIS PROBLEM - DEALERSHIP ACTIONS DO NOT FIX PROBLEM. I EXPERIENCED PROBLEMS WITH THE DASH AND THE LIGHTS COMING ON AND OFF. I EXPERIENCED PROBLEMS WITH THE ALARM - NOT ENGAGING AND MALFUNCTIONING. I ALSO EXPERIENCED PROBLEMS WITH THE WHEEL STEERING - NEEDING REPLACEMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096227October 22, 2004
SUSPENSION
WE HAVE CONTINUALLY HAD OUR STRUTS ADJUSTED/AND OR REPLACED. WE HAVE BROUGHT THE CAR IN FOR REPAIR MORE THAN 15 TIMES IN LESS THAN 2 YEARS. WE HAVE HAD THE STRUTS REPLACED AT LEAST 4 TIMES AND HAD TO HAVE TIRES REPLACED DUE TO ALIGNMENT ISSUES CAUSED BY THE STRUT PROBLEMS. THE CAR WAS FIRST BROUGHT IN ABOUT 11 DAYS AFTER PURCHASE AND ALMOST EVERY MONTH - MONTH AND A HALF SINCE THEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097456October 14, 2004
SUSPENSION:REAR
REAR SUSPENSION UNSAFE. *BF THROUGH THE MEDIA THE CONSUMER BECAME AWARE OF HER VEHICLE'S REAR SUSPENSION PROBLEM. THE CONSUMER CONTACTED THE DEALER WHO INDICATED THAT THE NHTSA TEST WAS NOT RELIABLE AN D THAT THE REPAIRS COULD NOT BE DONE UNTIL OCTOBER 2004. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096583October 12, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
COMPLAINT RECEIVED VIA E-MAIL. " MY CAR IS ONCE AGAIN IN THE SHOP FOR REPLACEMENT OF THE REAR WHEEL DIFFERENTIAL. THIS IS THE SECOND TIME THAT THE PROBLEM HAS ARISEN IN A SPAM OF 3 MONTHS. THE DEALERSHIP REPLACED THE FIRST ONE, AND IS WORKING TO REPLACE IT A SECOND TIME. REAR DIFFERENTIAL MODULE REPLACED AT 8,102 MILES, THEN AGAIN AT 12.136 MILES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093806October 8, 2004
SUSPENSION:FRONT:SPRINGS:TORSION BAR
I OWN A 2003 SATURN VUE V-6 AWD. WE HAVE HAD THE FRONT TORSION SUPPORT BARS REPLACED 4 TIMES WITHIN A YEAR OF OWNING THIS VEHICLE. WE ARE NOT SATISFIED WITH THIS AT ALL. THERE MUST BE ANOTHER PROBLEM THAT IS CAUSING THE TORSION SUPPORT BAR TO GO BAD. 4 TIMES IN A YEAR, THERE IS A PROBLEM THERE. ALL REPAIRS HAVE BEEN UNDER WARRANTY. WE ARE NOW TAKING THE VEHICLE BACK AGAIN FOR WHAT APPEARS TO BE THE SAME THING . SATURN ASSURES US THEY HAVE A AREA MANAGER MONITORING OUR CONCERN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093305September 29, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
COOLANT LIGHT APPEARS & I HAVE TAKEN THE CAR MORE THEN 5 TIMES FOR THE SAME PROBLEM, THE CAR LEAKS, THE DEALERSHIP COULD NOT FIND THE PROBLEM, THE COOLANT IS MIXING WITH THE OIL. THE HOSE HAS BEEN REPLACED & THE ENGINE HAS BEEN PULLED OUT FROM THE CAR, BUT THEY STILL COULD NOT FIND THE PROBLEM. THE PROBLEM HAS STARTED IN OCTOBER 2002, & ITS NOW SEPTEMBER 2004 & THE DEALER STILL CAN NOT FIND THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093256September 28, 2004
ENGINE AND ENGINE COOLING:ENGINE
I PURCHASED A 2004 SATURN VIEW, NEW, AUGUST 21, 2004. ON SEPTEMBER 18, 2004 I DROVE THROUGH WATER ON THE ROAD, ANKLE DEEP. THE ENGINE STOPPED, AND IT HAD TO BE TOWED. THE CAR HAD 2,000 MILES ON IT. THE MECHANIC WHO WAS SENT BY SATURN'S 800 ROADSIDE ASSISTANCE NUMBER LOOKED AT THE CAR AND SAID I PROBABLY BURNED OUT THE ALTERNATOR BECAUSE IT'S ON THE BOTTOM. HE SAID THE PROBLEM WAS TO BE RECTIFIED ON THE 2005 MODEL. WHEN I CALLED THE SERVICE DEPARTMENT ON 9/20 THE SERVICE PERSON (EITHER JACOB OR BRIAN) I SPOKE TO SAID THAT THE AIR INTAKE, NEAR THE BOTTOM HAD SUCKED ROAD WATER INTO THE ENGINE AND DAMAGED THE ENGINE. IT WAS PROBABLY BECAUSE WHEN I DROVE THROUGH THE WATER IT CREATED A WAVE AND THE WAVE WATER WAS SUCKED INTO THE AIR INTAKE. THEY WOULDN'T KNOW WHAT WAS WRONG UNTIL THE ENGINE WAS TAKEN APART. HE ALSO SAID IT WOULD NOT BE COVERED BY THE WARRANTY BECAUSE IT IS NOT A MANUFACTURERS DEFECT (ALTHOUGH I WOULD BEG TO DIFFER SINCE WHAT MANUFACTURER PUTS AN AIR INTAKE WHERE ROAD WATER CAN BE SUCKED INTO THE ENGINE) AND HE ALSO SAID THE L300 MODEL ALSO HAVE THEIR AIR INTAKE AT THE BOTTOM OF THE ENGINE. I CONTACTED SATURN IN TENNESSEE (CLAIM 1-13554677) AND AN AREA SERVICE MANAGER NAMED MARCIA TOLD ME THAT AFTER THEY REVIEWED MY SITUATION THEY WERE NOT WILLING TO DO ANYTHING FOR ME. WHAT I HAVE IS AN SUV WITH AN AIR INTAKE THAT IS IN A POSITION WHERE EVERY TIME THERE'S WATER, I RISK DAMAGING MY ENGINE , AND THE LAST 3 YEARS WE'VE AVERAGED 103 INCHES OF SNOW EACH WINTER). I DID ASK SATURN TO GET ME OUT OF THIS VEHICLE AS IT IS NOT FIT FOR PERFORMANCE AS WARRANTED FOR AN SUV, BUT THEY SAID NO. THIS VEHICLE, BY EXPLANATION FROM THE MECHANIC AND SERVICE PERSON, WAS DEFECTIVELY DESIGNED WHICH CAUSED THE AIR INTAKE TO SUCK WATER INTO THE ENGINE DAMAGING IT. I WOULD APPRECIATE YOUR LOOKING INTO THIS AND HOPEFULLY BEING ABLE TO OFFER ME A SOLUTION TO MY HAVING TO RETAIN A DEFECTIVELY DESIGNED, UNRELIABLE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093020September 22, 2004
AIR BAGS
I WAS DRIVING MY VEHICLE AND ALL OF A SUDDEN THE HORN BLEW CONSTANTLY. I PRESSED THE AREA WHERE THE HORN IS TO TRY TO SHUT IT OFF, TO NO AVAIL. I HAD TO PULL OVER TO THE SIDE OF THE HIGHWAY, OPEN THE HOOD, PULL OFF THE FUSE COVER, FIND THE FUSE AND PULL IT OUT, WHICH FINALLY STOPPED THE HORN FROM BLAIRING. I BROUGHT IT TO THE DEALERSHIP, THEY SAID THE WHOLE AIR BAG MODULE HAD TO BE REPLACED AT A COST OF APPROX. $860.00. I CALLED SATURN HEADQUARTERS, AND TOLD THEM ABOUT THE SITUATION. AND THE COST. THEY CALLED THE DEALERSHIP AND SAID THEY WOULD SPLIT THE COST. I AM STILL NOT SATISFIED, I THINK IT SHOULD BE REPLACED AT NO COST TO ME. THIS IS A 2 YEAR OLD VEHICLE AND FOR THE HORN TO MALFUNCTION BECAUSE THE AIR BAG IS PRESSING ON IT, IS RIDICULOUS. SAFETY WISE, THE HORN JUST STARTED BLOWING AND NOT TURNING OFF, SCARED THE HELL OUT OF ME, TRYING TO FIND OUT WHAT WAS HAPPENING AND FINDING A SAFE PLACE TO PULL OVER, I COULD OF INJURED MYSELF AND OTHERS WHEN THIS HAPPENED. WHEN I DO GET IT REPLACED, BECAUSE I STILL DO NOT HAVE A HORN, WHOSE TO SAY IT WON'T HAPPEN AGAIN WITH THE NEXT AIR BAG,(POOR DESIGN) !*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092596September 17, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE HESITATED BEFORE ACCELERATING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092025September 14, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER STATED VEHICLE EXPERIENCED SUDDEN ACCELERATION WHEN SHIFTING FROM PARK INTO REVERSE. THE DEALERSHIP HAS INSPECTED THE VEHICLE SEVERAL TIMES AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083834September 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), STRUCTURE:BODY:HOOD
WHILE DRIVING IN NEW FALLEN SNOW THE VEHICLE STOPPED WHILE ATTEMPTING TO GO UP A SMALL GRADE. THE VEHICLE TRANSMISSION WOULD NOT TO ENGAGE IN REVERSE. THE CONSUMER WAS NOT ABLE TO CONTROL THE VEHICLE WHEN IT BEGAN TO SLIDE FROM LEFT TO RIGHT. THE CONSUMER CONTACTED THE DEALER WHO INDICATED THAT THE PROBLEM WAS THE TRANSMISSION MODULE. THE HOOD RELEASE WAS NOT WORKING BECAUSE THE HOOD RELEASE CABLE WAS STRETCHED AND BENT *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090786September 10, 2004
EQUIPMENT ADAPTIVE/MOBILITY
I AM OFTEN FINDING MY SATURN SUV HYDROPLANING IN THE RAIN....NOT ONLY MY VUE BUT MY STEP BROTHER'S VUE WAS TOTALLED WHEN HE HYDROPLANED INTO A SEMI ON THE HIGHWAY. AN ASSOCIATE OF HIS ALSO TOTALLED HIS VUE BY HYDROPLANING....I AM CONCERNED ABOUT THIS PROBLEM SINCE I HAVE TOO HAVE HAD INSTANCES OF HYDROPLANING. MY VUE IS THE MAIN TRANSPORATION OF MY CHILDREN AND I DO NOT FEAL SECURE OR SAFE DRIVING THEM WHEN THE PAVEMENT IS WET OR IT IS RAINING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090738September 10, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
ON 5/1/04, THE VEHICLE WAS TAKEN TO SATURN SERVICE BECAUSE THE FUEL GUAGE READ THAT THE TANK WAS 3/4 FULL AFTER VEHICLE WAS FILLED UP. THE SENDING UNITS WERE REPLACED. *AK ON 6/28/04 THE VEHICLE WAS AGAIN TAKEN IN FOR SERVICE BECAUSE THE FUEL GUAGE READ THAT IT WAS ABOUT 1/8 FULL WHEN THERE WAS LESS THAN 1 GALLON OF FUEL IN THE 15 GALLON TANK. SATURN SERVICE CHECKED THE VEHICLE AND SAID THAT THERE WAS NO PROBLEM WITH THE FUEL GUAGE. ON 9/8/04 DURING RUCH HOUR, I WAS TRAVELLING AT HIGH SPEEDS ON THE FREEWAY WITH MY 8 WEEK OLD SON WHEN THE VEHICLE RAN OUT OF GAS. THE GUAGE READ THAT THERE WAS ALMOST 1/4 TANK OF FUEL LEFT. I WAS STRANDED IN THE FAST LANE DURING RUSH HOUR ON A 106 DEGREE DAY WITH AN 8 WEEK OLD INFANT BECAUSE THE FUEL GUAGE ON MY SATURN VUE DID NOT READ THE AMOUNT OF FUEL LEFT IN THE TANK. TWO HIGHWAY PATROL OFFICERS HAD TO CLOSE THE FREEWAY AND PUSH THE VEHICLE OFF THE FREEWAY. WITHOUT THEIR IMMEDIATE ASSISTANCE, THERE COULD HAVE BEEN A SERIOUS ACCIDENT. ON 9/9/04 SATURN SERVICE CHECKED THE VEHICLE AGAIN AND SAID THAT THERE WAS NOT A PROBLEM WITH THE FUEL GUAGE AND THE TANK HAD 2.5 GALLONS LEFT OF FUEL. ONLY WHEN A SERVICE TECHNICIAN DROVE THE CAR AND WAS STRANDED WHEN IT RAN OUT OF GAS DID THE SERVICE DEPARTMENT TAKE THE CLAIM SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090092August 31, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AUTOMATIC DOOR LOCKS WOULD INTERMITTENTLY LOCK THE DOORS WHICH PREVENT THE CONSUMER FROM GETTING IN OR OUT OF THE VEHICLE. DEALER WAS NOTIFIED. DEALER REPLACED THE POWER DOOR ASSEMBLY, BUT PROBLEM RECURRED. THEN, DEALER WAS UNABLE TO RESOLVED THIS ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089977August 30, 2004
ELECTRICAL SYSTEM
TURN SIGNAL FAILED. THE CONSUMER REPLACED THE BULBS BUT WITHIN A WEEK THEY BURNED OUT AGAIN. *AK THE CONSUMER THEN COMPLAINED TO THE DELAER WHO REPLACED THE RESISTOR AND BULBS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088716August 27, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
ON MY 2002 SATURN VUE (WITH A 4-CYLINDER ENGINE, 2 WHEEL DRIVE, AND MANUAL TRANSMISSION), THE AIR-CONDITIONER COMPRESSOR CLUTCH UNIT BROKE OFF FROM THE COMPRESSOR. AS I UNDERSTAND IT, THERE WAS A FAILURE IN THE ASSEMBLY ATTACHING THE COMPRESSOR CLUTCH TO THE COMPRESSOR. THE PHYSICAL BREAKAGE OF THE AIR-CONDITIONER COMPRESSOR CLUTCH RESULTED IN PIECES OF THE ASSEMBLY COMING INTO CONTACT WITH OTHER ENGINE PARTS THAT COULD HAVE RESULTED IN A FAILURE OF THE ENGINE. HE FAILURE WOULD APPEAR TO INDICATE A DEFECT IN THE COMPRESSOR ASSEMBLY. AS A RESULT OF THE FAILURE, THE ENTIRE COMPRESSOR ASSEMBLY REQUIRED REPLACEMENT. THE SERVICE ADVISOR STATED THAT THE TECHNICIAN WHO PERFORMED THE REPAIR ON MY SATURN VUE DID NOT SEE ANY EVIDENCE OF THE FAILURE BEING CAUSED BY ROAD DEBRIS OR VEHICLE ABUSE. MY SATURN VUE HAD APPROXIMATELY 52,000 MILES ON THE ODOMETER AT THE TIME OF THE REPAIR ON AUGUST 27, 2004. THE VEHICLE HAS BEEN DRIVEN GENTLY DURING MY TWO YEARS OF OWNERSHIP AND HAS NEVER BEEN ABUSED (NO FAST STARTS, FULL-THROTTLE ACCELERATIONS, ETC.). FORTUNATELY, THE FAILURE DID NOT LEAD TO FURTHER DAMAGE TO THE VEHICLE, OR, WORSE, TO AN ACCIDENT SINCE THE BROKEN PARTS COULD HAVE HIT OTHER PARTS OF THE ENGINE CAUSING IT TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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