Nissan NV Complaints

70 consumer complaints on file.

#11185511March 9, 2019
SERVICE BRAKES
THIS IS THE SECOND TIME THE BRAKES HAVE MALFUNCTIONED BUT THIS TIME WE WERE ABLE TO GET DASHCAM FOOTAGE. BRAKE PEDAL MAINTAINED PRESSURE LIKE NORMAL BUT DID NOT SLOW THE VEHICLE AT FIRST. IT FELT LIKE BRAKING ON ICE. PUMPING BRAKES EVENTUALLY BROUGHT THE BRAKES BACK ONLINE. THE FIRST TIME THIS HAPPENED, WE NEARLY HIT THE CAR IN FRONT OF US BECAUSE WE HAD TO BRAKE QUICKLY (ORIGINAL COMPLAINT STATED PEDAL WENT TO THE FLOOR -- I THINK THIS WAS IN ERROR DUE TO EXCITEMENT OF THE MOMENT). THIS BRAKE MALFUNCTION HAS HAPPENED TWICE IN THE PAST 2 MONTHS. DEALER CAN'T DUPLICATE AND SO FAR NISSAN CONSUMER AFFAIRS SAYS THEIR PROCESS DOESN'T ALLOW THEM TO DO ANYTHING UNLESS THE DEALERSHIP CAN DUPLICATE THE PROBLEM. THEY SUGGESTED WE TAKE THE VAN BACK IF THIS HAPPENS AGAIN -- THIS SEEMS RATHER FLIPPANT FOR SUCH A SAFETY CONCERN. VIDEO --> HTTPS://YOUTU.BE/JL9UPRMESLI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163102December 22, 2018
SERVICE BRAKES
WHILE DRIVING IN TRAFFIC ON A DRY, STRAIGHT ROAD AT ABOUT 35MPH, TRAFFIC STARTED TO SLOW FOR A RED LIGHT. THE BRAKE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE AND HAD NO EFFECT ON VEHICLE SPEED. FRANTICALLY PUMPING THE BRAKE PEDAL GRADUALLY INCREASED BRAKE PEDAL RESISTANCE. AFTER GAINING BRAKE PEDAL RESISTANCE, THE VEHICLE CAME TO A SCREECHING HALT, ACTIVATING ABS AND NARROWLY AVERTING AN ACCIDENT. THIS HAS ONLY OCCURRED ONCE, ON 19 DEC 2018 AND, TO DATE, HAS NOT REOCCURRED. WE TOOK THE VEHICLE TO THE DEALERSHIP AND THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM AND SENT US AWAY WITH "NO PROBLEM FOUND AT THIS TIME". ANECDOTALLY, THE DEALERSHIP DID MENTION ANOTHER FAMILY THAT REPORTED THE SAME PROBLEM AND THEY DECLARED IT A FLUKE BECAUSE IT HAS NOT REOCCURRED. THE PROBLEM HERE IS THAT IF IT DOES REOCCUR, IT'S QUITE POSSIBLE NEITHER MYSELF NOR MY FAMILY WILL BE AROUND TO REPORT IT. CONTINUING TO DRIVE WITH A STRATEGY OF HOPE THAT THIS DOES NOT REOCCUR SEEMS A POOR STRATEGY CONSIDERING THE RISK TO MY FAMILY AND OTHERS ON THE ROAD. AT LEAST THIS IS A DOCUMENTED DATA POINT IF ANYONE ELSE HAS EXPERIENCED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160927December 12, 2018
AIR BAGS
AIRBAG LIGHT HAS COME ON AND HAS BEEN BLINKING EVER SINCE. VEHICLE HAS 41,334 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118253August 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 NISSAN NV. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. HOWEVER, THE DEALER DIAGNOSED THAT THE CAM SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115606August 3, 2018
ELECTRICAL SYSTEM
FAN MOTOR WHICH BLOWS THE FAN WHEN THE AC IS TURNED ON, KEEPS TRIPPING THE FUSE. 3 FUSES, THEY LAST FOR ABOUT 5 SECONDS BEFORE BLOWING, AND THE FAN NO LONGER WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114553July 30, 2018
UNKNOWN OR OTHER
REAR A/C HAS ZERO FLOW THEREFORE THE BACK GETS EXCEPTIONALLY HOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114639July 30, 2018
UNKNOWN OR OTHER
THE AIR CONDITIONING FOR THIS PASSENGER VAN IS NOT SUFFICIENT TO KEEP REAR PASSENGERS AT A SAFE TEMPERATURE. THERE IS AN OPEN CASE WITH NISSAN, BUT NO REPAIR HAS BEEN FOUND AT THIS TIME. THESE VEHICLES ARE NOT SAFE FOR TRANSPORT PASSENGERS, ESPECIALLY CHILDREN. SEE ATTACHED IMAGE OF FRONT (INDOOR) AND REAR (OUTDOOR) SEAT TEMPERATURES AFTER OPERATING THE A/C SYSTEM FOR 20-30 MINUTES ON HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114345July 28, 2018
UNKNOWN OR OTHER
THE REAR AIR CONDITIONING EVAPORATOR FAN DESIGN HAS NO AIR FILTER SO THE EVAPORATOR VANES BECOME CLOGGED WITH DUST AND DEBRIDE WITHIN A SHORT TIME CAUSING FAILURE OF THE SYSTEM AND THOUSAND OF DOLLARS IN REPAIR BILLS. ON THE INTERNET THERE ARE HUNDREDS OF DISATISFIED OWNERS BUT NO UNIFIED VOICE TO NISSAN TO DO A RECALL ON THIS ENGINEERING FLAW TO REPAIR THIS OBVIOUS DEFECT. WE PURCHASED THE VEHICLE IN MARCH AND HAD NO USE OF THE AIRCONDITIONER THEN BUT WHEN IT HEATED UP IN DENVER WE REALIZED THE REAR AIR CONDITIONER FANS WERE NOT BLOWING HARD ENOUGH TO EVEN BE FELT. ON FURTHER READING I DISCOVERED THIS IS A COMMON PROBLEM FOR THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112446July 19, 2018
UNKNOWN OR OTHER
AFTER PURCHASING THE 2016 NISSAN NV 3500 SL WE NOTICED AIR FLOW RESTRICTIONS IN THE BACK THREE ROWS, OUR FIRST WEEK OF OWNERSHIP. . THE FIRST ROW AIR CAN GET THEM BY DUE TO AIR IN THE FRONT BUT WITH HIGH TEMPS IN TEXAS IT'S NOT ENOUGH. OUR CHILDREN HAVE TO HAVE PORTABLE FANS IF WE GO ANYWHERE DURING THE DAY. IT GETS UP TO 100DEGREES IN THE BACK EVEN AFTER LETTING THE VAN "COOL" FOR THIRTY MINUTES. WE HAVE REACHED THE POINT WE ONLY USE OUR VAN EARLY MORNINGS AND LATE EVENINGS TO AVOID HEALTH CONCERNS WITH THE HEAT IN THE BACK THREE ROWS. THIS IS HAZARDOUS! NISSAN SHOULD DEFINITELY BE LOOKING INTO THIS. HEAT STROKE COULD HAPPEN WITH A CHILD. I HAVE ASKED MY DEALERSHIP NUMEROUS TIMES AND THEY WONT EVEN GET IT IN THE SHOP UNLESS I PAY A DIAGNOSTIC FEE. I'VE BEEN ASKING SINCE WE PICKED UP OUR PLATES. THIS IS ABSOLUTELY ABSURD THAT EVEN UPON THE FIRST MONTH OF PURCHASING THEY WERE ALREADY HITTING US WITH UNFORTUNATELY ITS A DESIGN FLAW IF IT NEEDS TO BE LOOKED AT THERE WILL BE A DIAGNOSTIC FEE. IF ONLY NISSAN WOULD HAVE SHARED THIS BEFORE PURCHASING WE NEVER WOULD HAVE BOUGHT OUR NV. HORRIBLE CUSTOMER SERVICE, HORRIBLE DESIGN. HORRIBLE EXPERIENCE. SOMETHING NEEDS TO BE DONE. WE ARE AT THE POINT THE BACK TWO ROWS HARDLY HAVE ANY PRESSURE AT ALL & WITH HIGH TEMPS RIGHT NOW CAN'T EVEN USE OUR FAMILY VEHICLE. THIS IS OUTRAGEOUS FOR THE PRICE WE ARE PAYING. I RECENTLY JOINED A FACEBOOK PAGE OF NISSAN NV OWNERS FROM ACROSS THE NATION/WORLD AND THIS SEEMS TO BE A ISSUE FOR ALOT OF PEOPLE NOT JUST US. NISSAN ADDRESS THIS ISSUE! THE AIR RESTRICTION TO THE THREE REAR ROWS IS CONSTANT AND HAS NO REGARDS TO MOTION, IDLING, TURNING, CITY OR HIGHWAY. THE LONGER YOU HAVE THE VAN THE AIR PRESSURE BECOMES LESS AND LESS. AT EVERY SERVICE I QUESTIONED THIS AND THE ADVISORS ALWAYS BRUSHED IT OFF AS A DESIGN FLAW & SAID ITS FUNCTIONING CORRECTLY JUST BY FEELING THE AIR WITH THEIR HAND. NO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112233July 18, 2018
UNKNOWN OR OTHER
WE ARE A FOSTER AND ADOPTIVE FAMILY AND NEEDED MORE SPACE FOR OUR FOSTER CHILDREN. WE PURCHASED A NEW NISSAN NV 3500 SL ON MARCH 31,2018. WE ASKED THE DEALER ABOUT INSTALLING THE DVD PLAYERS AND IF IT VOIDED THE NISSAN WARRANTY. AFTER BEING TOLD THE WARRANTY IS STILL VERY MUCH VALID IF THEY INSTALL THE AFTERMARKET ITEM WE AGREED. WE HAD DUAL DVD PLAYERS AND A REMOTE START INSTALLED. IN JUNEAU THE TEMPERATURE ROSE WE NOTICED IT TOOK A WHILE TO GET COOL. MY KIDS STARTED COMPLAINING ABOUT THE TEMPERATURE IN ROWS 3 AND 4. WE NOTICED LITTLE TO NO AIR FLOW IN THE REAR. I SEARCHED THE INTERNET TO MAKE SURE I HAD THE DIALS CORRECT. READ THE MANUAL AND IT WAS STILL HOT. MY 4YR OLD WAS DRIPPING WITH SWEAT AND HER FACE WAS RED FROM BEING I. THE FOURTH ROW. I PLACED A THERMOMETER IN THE REAR AND THE TEMPERATURE WAS 105. FRONT TEMPERATURE WAS 63. NO MATTER WHAT WE DO THE REAR AIR CONDITIONING DOES NOT SEND ENOUGH AIR TO COOL THE VAN. I PLACED THE VAN IN THE SHOP TO HAVE IT REPAIRED. I WAS TOLD THE COMPANY THAT INSTALLED THE DVD PLAYER HAD FIXED IT AND IT WAS 100% BETTER. AFTER BEING IN THE CAR I NOTICED THE SAME AMOUNT OF HEAT IN THE BACK. I CALLED TO INFORM THE DEALERS SERVICE DEPARTMENT AGAIN AND WAS TOLD TO BRING IT IN. AGAIN THE DVD COMPANY WAS TO BE CALLED TO CHE K. I WAS TOLD TO COME PICK UP THE VAN. SERVICE DEPARTMENT TOLD ME THAT THE VAN HAS A BAD AIRFLOW DESIGN AND NITHING CAN BE DONE. I ASKED IF HE GOT IN THE VAN AND HE EXPLAINED HE DID AND IT'S REALLY HOT. ALSO WAS TOLD THEY CHECKED ANOTHER VAN ON THE LOT AND IT'S THE SAME. MY QUESTION WAS HOW WOULD ANYONE BE OK WITH DRIVING THEIR CHILDREN AROUND IN A VAN THAT HAS TEMPERATURES 15 TO 20 DEGREES HOTTER THAN OUT SIDE. HE TOLD ME TO TALK TO NISSAN BECAUSE THEY CAN'T DO ANYTHING BECAUSE IT WORKS AS DESIGNED. WE HAVE SPECIAL NEEDS CHILDREN AND THE HEAT HAS CAUSED ONE TO SUFFER 2 ASTHMA ATTACKS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11112231July 18, 2018
SEAT BELTS, UNKNOWN OR OTHER
WE PURCHASED THIS VAN BRAND NEW. FROM THE BEGINNING WE HAVE HAD AIR CONDITIONING ISSUES IN THE REAR OF THE VAN. THE BLOWER MOTOR HAS BEEN REPLACED 3 TIMES. THE CONDENSER ONCE. THE AIR FLOW IS AT A WHISPER SO IN THE SUMMER WITH HIGH TEMPS THE BACK OF THE VAN IS HOT. OUR CHILDREN ARE NOT SAFE TO RIDE BACK THERE. WE HAVE COMPLAINED TO THE DEALERSHIP AND NISSAN AS WELL WITH NOT EXPLANATION OR FIX. I ALSO HAVE AN ISSUE WITH A COUPLE SEATS SEAT BELTS THAT DO NOT WORK. THEY HAVE GOTTEN STUCK INSIDE ITS HOUSING UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071653February 7, 2018
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
TRAVELING AT HIGHWAY SPEED, TRAFFIC SLOWED. AS TRAFFIC WAS SLOWING AND I WAS BRAKING TRAFFIC CAME TO A SUDDEN STOP. I WAS MAINTAINING MY NORMAL FOLLOWING DISTANCE, YET THE VEHICLE SEEMED TO TAKE A LONGER DISTANCE THAN NORMAL TO STOP. I IMPACTED THE VEHICLE IN FRONT OF ME HARD ENOUGH TO BEND THE FRAME, YET THE AIR BAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11025424September 25, 2017
FUEL/PROPULSION SYSTEM
FUEL INTAKE PORT IS TOO NARROW AND MANY GAS NOZZLES WILL NOT FIT IN IT PROPERLY. THE RESULT IS FUEL SPLASHING OUT WHEN FUELING. THIS HAS ALWAYS BEEN A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024691September 20, 2017
FUEL/PROPULSION SYSTEM
FUEL TANK WAS TAKING 20 MINUTES TO FILL. WE RECEIVED A FULL TANK WARRANTY EXTENSON NOTICE BUT IT TOOK THE DEALER 3 TRIPS TO FINALLY TO GET THE RIGHT PART AND REPLACE AND AFTER 2 HOURS THEY INFORMED ME THAT I NEEDED TO REPLACE EVAP VENT VALVE AND CANISTER ASSEMBLY WITH FILTER FOR $620.00 I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE . THE DEALER SAID IT IS A COMMON PROBLEM WITH THESE VEHICLES. THEN WHY HASN'T THIS BEEN RECALLED? I REFUSED TO HAVE THEM DO THIS AS I DON'T TRUST SINCE THEY COULDN'T EVEN GET THE RIGHT PART IN AND NEVER EVEN APOLOGIZED FOR THE INCONVENIENCE AND DOWN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005090July 13, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
THE WINDOW REGULATOR BENT INTO ITSELF AND CAUSE THE WINDOW TO NOT BE ABLE TO GO UP. MECHANIC SAID THAT THIS SHOULD NOT HAPPEN, AND IT SEEMED THE PART WAS FAULTY. THE DOOR LATCH ALSO STOPPED WORKING, YOU COULD OPEN THE DRIVERS DOOR FROM THE INSIDE ONCE, THEN THE LATCH STOPPED WORKING AND THE DOOR WOULD HAVE TO BE OPENED FROM THE OUTSIDE. TWO WEEKS AFTER THAT HAPPENED THE DRIVERS POWER SEAT WILL NO LONGER MOVE FORWARDS AND BACK, BUT OTHER FUNCTIONS ON THE SEAT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970150April 3, 2017
SUSPENSION, WHEELS, UNKNOWN OR OTHER
UNEVEN FRONT TIRE WEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968574March 26, 2017
STEERING, STEERING:HYDRAULIC POWER ASSIST SYSTEM
VEHICLE PURCHASED 08/31/2015. WITHIN 1 MONTH OF PURCHASE, ON A BUSINESS TRIP, POWER STEERING STARTED TO MAKE NOISE DURING TURNS. I FOUND THE STEERING FLUID RESERVOIR LOW AND A LEAK UNDER THE VEHICLE. PURCHASED AND TOPPED OFF FLUID, NOTIFIED SERVICE DEPARTMENT AT NISSAN SAN LEANDRO. I WAS TOLD TO KEEP THE FLUID TOPPED OFF AND TO BRING THE VEHICLE IN AS SOON AS I RETURNED. THE PROBLEM WAS REPAIRED AND I WAS TOLD THAT IT WAS A BAD CONNECTION ON A POWER STEERING LINE DUE TO "A ROBOT NOT TIGHTENING THE FITTING ALL THE WAY".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967487March 21, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 NISSAN NV3500. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE MOTOR, THE WIRING HARNESS, THE MUFFLER AND EIGHT CATALYTIC CONVERTERS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956989February 25, 2017
SERVICE BRAKES
FEEL HAVE A BRAKING PROBLEM WITH NV 3500 2016. IN NORMAL BRAKING SEEMS TO WORK WELL. IN HARD STOPS AND PANIC BRAKING PEDAL GOES TO THE FLOOR OR END OF TRAVEL. FEEL I MUST PUMP BRAKES TO GET MAXIMUM BRAKING AND A RETURN OF PEDAL. DEALERSHIP AND NISSAN REP. SAY THIS IS A NORMAL BRAKING FOR THE VEHICLE. I FEEL IF I HAVE TO PUMP THE PEDAL TO RETURN BRAKING POWER, I MIGHT HAVE A POTENTIAL SERIOUS PROBLEM. SO FAR NISSAN HAS TOLD ME MY BRAKES ARE NORMAL, WHICH I QUESTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927767November 24, 2016
VISIBILITY/WIPER
THE DRIVE SIDE MIRROR. HAS A BAD REFLECTION/GLARE. OF THE DASHBOARD LIGHTS I CAN SEE EVERYTHING ON THE DASHBOARD IN THE DRIVER SIDE MIRROR. WHEN DRIVING AT NIGHT CAN'T TELL FROM CAR LIGHTS AND OTHER LIGHTS WHEN DRIVING OR AT STOP. IT'S EVEN WORST ON NON NON LITE ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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