Nissan NV Complaints

70 consumer complaints on file.

#11755230August 6, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On June 2, 2026, a spontaneous fire ignited in my 2021 Nissan NV 3500 HD Van w/ approx 65,741 miles near the instrument panel while the vehicle was parked in my driveway at about 11:00am. It had last been driven at about 7:45am when we observed the turn signal blinkers were acting erratically, blinking rapidly. The fire burst a hole in the drivers side of the windshield . Nobody was injured and the fire was contained to just the van thanks to swift action by my wife and neighbor to use fire extinguishers followed by prompt response by local police and fire department. This incident could’ve been catastrophic with fatalities had someone been driving or if the fire had spread to other cars or our house. A similar incident was noted in September 2020 yet no apparent resolution or recall was provided by Nissan Corporation for this issue below: Safety Issue Type: Complaints September 11 2020 NHTSA ID Number: 11354394 Components: ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER NHTSA ID Number 11354394 Incident Date September 06 2020 Consumer Location NEW IBERIA, LA Vehicle Identification Number 5BZAF0AA7KN****** Summary CRASH No INJURIES 0 DEATHS 0 FIRE Yes IN APRIL OF 2020 WE STARTED HAVING ELECTRICAL ISSUES- THE BLINKERS WERE GOING CRAZY, HEADLIGHTS WOULD NOT TURN OFF, A STRANGE SMELL EMITTING FROM THE AIR VENTS, ETC SO WE DECIDED TO BRING IT BACK TO THE DEALERSHIP TO BE EVALUATED AS WE HAD JUST AT 600 MILES ON IT. IT WAS FOUND TO BE AN ISSUE WITH THE COMPUTER MODULE AND AFTER BEING REPAIRED WAS GIVEN BACK. FAST FORWARD TO SEPTEMBER 6 AT 3,202 MILES WE NOTICED THE SAME SMELL AND THE BLINKERS WERE GOING VERY FAST AGAIN SO WE HEADED HOME AND ONCE AGAIN CALLED OUR DEALERSHIP. SHORTLY AFTER GETTING OFF OF THE PHONE WITH THEM WE NOTICED WE COULD SMELL THE SAME SMELL FROM OUTSIDE OF THE VEHICLE AND SOON THEREAFTER SOMETHING UNDER THE HOOD NEAR THE STEERING COLUMN CAUGHT FIRE CAUSING THE FRONT WINDSHIELD ON THE DRIVER'S SIDE TO EXPLODE AND COMPLETELY DESTROY OUR VEHICLE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11745680June 22, 2026
ENGINE
While driving the vehicle on the highway it suddenly it made a ticking noise and would not go more than 40 miles per hour. We limped into a repair shop. The upper catalyst crumbled and was sucked into the lower catalyst causing total failure. The vehicle was completely incapacitated on the roadway. This is all available for inspection. The vehicle has less than 7,000 miles on it when it failed. It left a group stranded and had to be pushed off the road. The problem was confirmed at a dealership with a quoted price of $26,000 to replace the entire long block. There were no warnings or lights before it happened, but the check engine light came on right when the vehicle slowed down to 40. we were on the highway and the fact that the vehicle couldn't go to speed made it very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739236May 21, 2026
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact was considering purchasing a 2018 Nissan NV. The contact the vehicle's odometer reading indicated 65,666. After obtaining the Carfax, the mileage listed was 208,000. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737341May 12, 2026
ELECTRICAL SYSTEM
ongoing electrical and ECM communication issues with my 2018 Nissan NV2500. The vehicle is experiencing serious fault codes involving loss of communication with the ECM/PCM and transmission control systems, creating a potential safety concern and reliability issue. The diagnostic scan produced the following active codes: U0100 – Lost Communication With ECM/PCM A U1000 – CAN Communication Circuit P1815 – Manual Mode Switch/Circuit / Computer Supply Voltage These faults indicate a failure in the vehicle’s electronic communication network and engine control communication system. The issue affects drivability and raises concerns about unexpected stalling, transmission malfunction, loss of power, and overall vehicle safety. The problems appear related to defective ECM communication circuitry, CAN bus communication failure, or associated wiring/electrical components. I understand similar Nissan vehicles have experienced communication and electrical system issues, and I am requesting that Nissan investigate whether this defect qualifies for recall coverage, warranty extension, or manufacturer assistance. Example. When im on the interstate and there's a slight incline the vehicle just shuts down it's still running but loses everything like it's in limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720743February 26, 2026
UNKNOWN OR OTHER
While idling, the vehicle shutoff on it’s own and restarted. Then again while stopped at a red light and again while driving to a mechanic. No warnings or indications that this would happen. It put myself and children at risk because the roads are full of snow leaving us no place for us to pull over. Now the air pressure, windshield fluid and traction control lights are on, whereas they were not previously lit. I’m currently at an independent service center waiting for diagnosis. ***Update: The mechanic gave us the code which shows the crankshaft needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708988January 5, 2026
ENGINE
I was driving 75MPH down the interstate when out of nowhere my engine started acting funny. It started to slow down and then the check engine light came on. As we were exiting the engine started stuttering. We were able to get it to a gas station. It was towed to a mechanic where they found that there were multiple cylinder misfires. They also found a hole in the cylinder head/valve cover. With the vehicle slowing down on its own it could've caused a wreck. The stuttering on the offramp put my family at risk of being hit while trying to turn onto the street for the gas station. I do not believe the problem has been reproduced since it has been towed since then. We are taking care to not drive or cause any further damage to the vehicle. The check engine light turned on as the vehicle began to slow down. Before that it was sounding off, for a mile or two, but no lights were on. We were already planning on stopping to check it out when the engine failed. We have yet to be able to get it repaired, as the extended warranty won't cover and we can't afford a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665053June 5, 2025
ENGINE
Engine developed a knock and associated power issues as per Nissan technical bulletin NTB 19-057a. Nissan did not make owners of the affected VIN numbers aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572605February 18, 2024
STRUCTURE:BODY
The sliding door continually gets stuck and won’t open from the inside or outside often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553339November 3, 2023
UNKNOWN OR OTHER
Side window leaks and dealer is unable to get the replacement glass nor fix the issue in 4 months already. The leak is causing me to have to replace the window myself, likely with plexiglass, though it’s under warranty. This is unsafe and should be properly handled by the dealer in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553054November 1, 2023
UNKNOWN OR OTHER
On April 1, 2023, my husband was weed-eating on our farm and a rock flew and hit the window directly behind the driver and shattered it. I immediately called the dealership the same day to get a new window ordered. They said it would be in in a couple of days. That turned into weeks. Then months. I posted in a Facebook group which has over 30K members to see if anyone else had this issue. Others told me they had been waiting almost a year then (now it's been 16 months for them). So my husband used cardboard at first -- then after months of cardboard got a piece of plexi glass from Lowe's cut to size and taped in with gorilla tape. (See pic) Once I heard from members in the group they had been waiting over a year -- and many many other issues with this window like spontaneously shattering Nissan has refused to address, I knew there was no way I was getting a window any time soon so started calling Nissan Corporate directly for answers. I opened multiple cases with Consumer Affairs over the past 7 months. They claim to have talked to their corporate parts department - but no one knows when this window will ever be in it's just back-ordered indefinitely. So here I am 8 months in with a plexiglass window that if we get into an accident won't shatter and therefore is very unsafe. Instead of shattering as a standard auto window is designed for safety - this one would instead break into large sharp pieces that would then be projectiles stabbing through the hearts of my 5 children seated in the back seats. And knowing that, I have to make that conscious choice as a mother every time we drive it because there is no other safe solution being offered to me. And I am afraid Nissan won't do anything about this issue UNTIL that happens to my family or another. I have 150 other comments from Nissan NV owners with similar issues with this window that have been waiting months with unsafe solutions. Backordered is one thing. But 2 yrs is unacceptable and unsafe. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530246July 3, 2023
POWER TRAIN
I was on my way back from Michigan, heading toward Utah, and around Chicago the transmission started giving me issues. I was informed by a transmission company that I would be able to make it out to Utah, but we only made it to South Dakota and the transmission was blown. I had to pay $500 in towing to a transmission shop. The transmission shop informed me that the transmission is in fact blown and it will cost $6400 to replace. I also had a quote from a Nissan dealership for around $6600. The car has under 37,000 miles but is out of warranty because it is a rebuilt title. I purchased this vehicle about 2 months ago and have driven it around 8,000 miles since. I have had regular maintenance and upkeep on the vehicle, above and beyond, as I was not sure of the previous owners care. Owners, regardless of warranty or title status, have reported similar transmission problems. This suggests an inherent issue with the 2019 NV3500. Considering the safety risks and financial burden faced by owners, I request an investigation and recall program covering inspections, repairs, or replacements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492454November 5, 2022
POWER TRAIN
When braking, the transmission downshifts and lurches the car forward just before coming to a stop. This problem artificially increases the stopping distance and time needed when braking. This caused me to have an accident rear ending another car. My vehicle did not stop in time when braking due to the vehicle surging forward when stopping, causing significant damage to both vehicles and injuries to passengers. A related but separate problem happens when driving steady at 25mph, slightly coming off the gas the vehicle seems downshift hard, slowing the vehicle quickly as if braking. It jerks the vehicle forward and back when trying to maintain a steady speed specifically in the 25-30 mph range. This issue was first noticed right around the time of the accident and has continued since then. Both problems usually happen consistently after the vehicle has warmed up, after about 10-15 miles. I took the vehicle to the dealer for inspection but they did not see a problem. This vehicle uses the same transmission as the 2021 Nissan Titan, for which there are the same transmission problems, which were addressed by a service bulletin. NTB22074. However, this service bulletin has not been applied to our model, the NV3500 SL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11482626September 2, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2 MAJOR COMPLAINTS: 1.) When driving with a/c on in Florida water leaking on both sides of center console, drips constantly, took to mechanic several times. They blew the lines for the drainage and it still leaks. 2.) The driver door lock is sticking and making a brrrrrrrrrrrrrrrrr sound stuck when opening door from remote and from the inside of the driver door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475866July 26, 2022
SERVICE BRAKES, WHEELS
At speeds 60 miles or more and sudden braking all front end shaking violently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454894March 2, 2022
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449100January 27, 2022
AIR BAGS
My wife stoped on the side of the road to talk with my son who was sitting in the front passenger seat. When my wife shut the door behind him all of the side curtain airbags deployed on the passenger side of the van. Three of my other children were inside the van when the bags depoyed. The two youngest 10, and 11, were sitting in the middle and were not hit with the bags. The oldest 14 was sittning next to the wall and was hit by the bags. There was no accident or impact that would have set the airbags off except the shutting of the front passenger door. The van is currently at Mossy Nissan in Houston TX and availible for inspection. We have filed with Nissan Corperate and they are opening an investigation. No warning lamps were present except a check engine light and low tire air pressure. Mossy nissan has supposedly ran a diagnostics on the van but have not told us the results. We are not confident that the dealership will be honest and forthcoming with information. When we brought the vehicle in we were met with skeptisism that we were being honest. Comments were overheard by my wife that were not appropriate to the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445447December 29, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2016 Nissan NV3500. The contact stated that while driving the brakes became inoperable. The speedometer and odometer became inoperable. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer but not diagnosed or repaired. The contact stated that the vehicle was too heavy for lift. The vehicle was taken to another local dealer; Glendale Nissan (727 S Brand Blvd, Glendale, CA 91204, (818) 696-9301) but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445456December 29, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399269March 5, 2021
STEERING
TL* THE CONTACT OWNED A 2019 NISSAN NV. THE CONTACT STATED WHILE DRIVING 45-50 MPH DURING SLIPPERY CONDITIONS, THE STEERING WHEEL LOCKED UP, THE VEHICLE WAS UNCONTROLLABLE, AND FLIPPED OVER SEVERAL TIMES. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD INJURIES AND MEDICAL ATTENTION WAS PROVIDED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. THE INSURANCE COMPANY DEEMED THE VEHICLE WAS A TOTAL LOSS. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11390110January 26, 2021
AIR BAGS
AIR BAG SENSOR WILL NOT ALLOW AIRBAGS TO DEPLOY NISSAN CLAIMS THIS IS NOT PART OF THE RECALL FOR NHSTA: 20V-188 AIR BAG LIGHT IS ALWAYS ON AND DISABLES THE AIR BAGS. -98820-1PD9B O SPO SENSOR-SID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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