Nissan NV Complaints

70 consumer complaints on file.

#11389829January 25, 2021
UNKNOWN OR OTHER
THE AC AIR FLOW IN THE BACK OF THE VAN IS COMPLETELY INSUFFICIENT. THE AIR COMING OUT OF THE VENTS IS COOL, HOWEVER THE FLOW OF AIR IS SO LIGHT/SLOW, THE PASSENGERS IN THE BACK CANNOT FEEL IT. SINCE THE BACK WINDOWS DO NOT OPEN IT BECOMES SWELTERINGLY HOT. WE WORRY ABOUT OUR CHILDREN PASSING OUT/OVER HEATING BACK THERE. IT'S A SAFETY CONCERN FOR US, AND MANY OTHERS. IT DOES NOT IMPROVE EVEN ONCE THE VEHICLE HAS BEEN RUNNING FOR A WHILE, AND IT DOES NOT IMPROVE EVEN WHEN THE VEHICLE IS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389860January 25, 2021
UNKNOWN OR OTHER
REAR AIR CONDITIONER WILL NOT COOL, EVEN WITH WARRANTY WORK, NISSAN NEVER FIXED IT. THIS IS A PERVASIVE PROBLEM WITH MOST VANS OF THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384858December 24, 2020
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
DRIVING THE VEHICLE FOR THE FIRST TIME, I NOTICED IMMEDIATELY THE INSIDE MIDDLE REAR VIEW MIRROR IS TOTALLY UNUSABLE IN A LARGE VAN SUCH AS THIS, WITH VERY LIMITED VIEW OF WHAT OR WHO IS BEHIND THE VAN. IT SEEMS AN EASY FIX SINCE THE VEHICLE IS ALREADY EQUIPPED WITH A REAR CAMERA AND MONITOR TO HELP DRIVER WHEN BACKING UP AND PUTTING GEAR IN REVERSE. ALL MFR NEED TO DO IS KEEP IT ON FOR DRIVER TO KNOW WHO OR WHAT IS BEHIND HIM AT ALL TIMES WHILE DRIVING IN PLACE OF THE MIRROR. WHEN REFERRED TO NISSAN OFFICE, WAS TOLD TO REFER IT TO DEALERSHIP, WHO CLAIM SEVERAL COMPLAINTS ABOUT IT AND WAS TOLD CAN BUY A SEPARATE CAMERA AND MONITOR FOR THIS. I THINK THIS IS A SAFETY ISSUE, HAVING LEARNED TO DRIVE USING THE IMPORTANCE OF KNOWING WHO OR WHAT IS BEHIND YOU WHILE DRIVING. NO ACTION FROM NISSAN AND FROM DEALERSHIP FOR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377927December 4, 2020
SEAT BELTS
THE SEAT BELTS IN THE BACK DO NOT ALWAYS REWIND WHEN PULLED ALL THE WAY OUT TO INSTALL CHILD SAFETY SEATS. SO WHEN YOU PULL THE BELT OUT ALL THE WAY TO FEED IT THROUGH THE SAFETY SEAT, THE BELTS DO NOT RETRACT. YOU HAVE TO GO BEHIND THE SEAT INTO THE MECHANISM AND MANUALLY ROLL THE BELT BACK UP. THIS IS WHILE THE VEHICLE IS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361978September 30, 2020
VISIBILITY/WIPER
MY VAN WAS SITTING PARKED AT OUR HOUSE WHEN THE BIG WINDOW ON THE LEFT (BEHIND DRIVER) JUST EXPLODED INWARD. GLASS WAS EVERYWHERE AND ALL IN THE CAR SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361772September 29, 2020
UNKNOWN OR OTHER
DRIVER SIDE PASSENGER SECOND ROW WINDOW RANDOMLY SHATTERED. NO WARNING, NOTHING HITTING IT JUST A BIG POP AND GLASS FLYING. I WAS ON THE FREEWAY WITH HARDLY ANY VEHICLES ON THE ROAD. GLASS STUCK MY CHILD WHO'S CAR SEAT WAS IN THE SEAT NEXT TO THE WINDOW. I PULLED OVER REMOVED HER AND RELOCATED HER TO THE THIRD ROW SEAT SINCE THERE WAS GLASS SHARDS IN HER SEAT. MY MIDDLE SEAT IN THE SECOND ROW IS WHERE MY 3 MONTH OLD BABY BOY WAS SITTING AND HE HAD GLASS SHARDS IN HIS HAIR. IF ANY SMALL FRAGMENTS WHEN IN HIS EYES I'M UNSURE. HE HAD WATERY EYES BUT DIDN'T APPEAR TO BE IN PAIN. MY TODDLER OBTAINED MINOR SCRATCHES ON HER LEG. THE MENTAL TRAUMA IS REAL THOUGH. THAT WAS SUCH A SCARY SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354394September 11, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IN APRIL OF 2020 WE STARTED HAVING ELECTRICAL ISSUES- THE BLINKERS WERE GOING CRAZY, HEADLIGHTS WOULD NOT TURN OFF, A STRANGE SMELL EMITTING FROM THE AIR VENTS, ETC SO WE DECIDED TO BRING IT BACK TO THE DEALERSHIP TO BE EVALUATED AS WE HAD JUST AT 600 MILES ON IT. IT WAS FOUND TO BE AN ISSUE WITH THE COMPUTER MODULE AND AFTER BEING REPAIRED WAS GIVEN BACK. FAST FORWARD TO SEPTEMBER 6 AT 3,202 MILES WE NOTICED THE SAME SMELL AND THE BLINKERS WERE GOING VERY FAST AGAIN SO WE HEADED HOME AND ONCE AGAIN CALLED OUR DEALERSHIP. SHORTLY AFTER GETTING OFF OF THE PHONE WITH THEM WE NOTICED WE COULD SMELL THE SAME SMELL FROM OUTSIDE OF THE VEHICLE AND SOON THEREAFTER SOMETHING UNDER THE HOOD NEAR THE STEERING COLUMN CAUGHT FIRE CAUSING THE FRONT WINDSHIELD ON THE DRIVER'S SIDE TO EXPLODE AND COMPLETELY DESTROY OUR VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11349284August 14, 2020
AIR BAGS
UPON CLOSING THE FRONT PASSENGER DOOR WHILE PARKED IN THE DRIVEWAY, THE ENTIRETY OF THE SIDE CURTAIN AIRBAGS ON THE PASSENGER SIDE OF THE VEHICLE DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341315July 24, 2020
STEERING
TL* THE CONTACT OWNS A 2015 NISSAN NV. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO WESTON NISSAN LOCATED AT 3650 WESTON RD, DAVIE, FL 33331 WHO PERFORMED AN ALIGNMENT BUT THE FAILURE PERSISTED. THE TIRES WERE ALSO REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO SERVICE WAS PERFORMED. THE FAILURE RECURRED AND PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339285July 14, 2020
UNKNOWN OR OTHER
CHECK ENGINE LIGHT CAME ON, DIAGNOSED AS CATALYTIC CONVERTER FAILURE. LOCAL DEALERSHIP ADVISED TO REPLACE BOTH CONVERTERS AT $2500. NISSAN WOULD NOT COVER UNDER WARRANTY AS IT CLAIMS CONVERTERS ARE COVERED UNDER EXHAUST/EMISSIONS WARRANTY AT 50K MILES. THE VEHICLE IS JUST UNDER 100K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327679June 8, 2020
UNKNOWN OR OTHER
OUR A/C IS NOT WORKING FOR THE 2 BACK ROWS DURING THE SUMMER MONTHS OUR CHILDREN ARE SWEATY AND JUST OVERHEATED. ON A TRIP FROM SALT LAKE CITY TO ST.GEORGE 4 HOURS MY PARENTS AND OLDEST SON COULDN'T TAKE IT WE HAD TO PULLOVER OXYGEN IS RESTRICTED AND ADD HEAT. WE HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND THEY JUST BRUSH IT OFF AND SAY THAT IT'S WORKING FINE. WE HAVE USED THE THERMOMETER AND AIR DOES NOT FLOW BACK THERE EVEN ON FULL BLAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327129June 3, 2020
UNKNOWN OR OTHER
THE REAR AC BLOWER MOTOR DIED FOR THE SECOND TIME IN LESS THAN A YEAR. THIS PASSENGER VEHICLE IS THE ONLY MODE OF TRANSPORTATION FOR MY FAMILY WITH 7 SMALL CHILDREN RANGING IN AGE FROM 10 MONTHS TO 11 YEARS OLD. YESTERDAY AND TODAY, THE TEMPERATURE IN THE REAR OF THE VEHICLE HAS REACHED 104 DEGREES INSIDE (86 DEGREES OUTSIDE) WHILE THE AC IS RUNNING ON ITS HIGHEST SETTING IN THE FRONT OF THE VEHICLE. THIS IS A KNOWN ISSUE WITH NISSAN. THEIR AUTO TECH SAID EVERYONE WHO PURCHASES THIS VEHICLE COMES BACK WITHIN A COUPLE OF YEARS TO HAVE THIS PART REPLACED. THEIR CUSTOMER SERVICE ASSOCIATE RECOMMENDED THAT I CONTACT YOU TO FILE A COMPLAINT BECAUSE THEY WILL NOT ISSUE A RECALL UNLESS THEY ARE DIRECTED TO DO SO BY YOU. PLEASE HELP FAMILIES LIKE MINE. HOT VEHICLES ARE EXTREMELY DANGEROUS FOR CHILDREN. PLEASE DO NOT LET SOMEONE LOSE A CHILD BECAUSE OF A FAULTY PART THAT NISSAN AND THE NHTSA KNOWS ABOUT BUT REFUSES TO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325846May 25, 2020
UNKNOWN OR OTHER
I JUST PURCHASED A NEW 2019 NV. THE AIR CONDITIONING DOES NOT COOL PROPERLY. EVEN WITH THE LOWEST SETTING THE FRONT VENTS BLOW WARM AIR. AT TIMES SOME VENTS WILL GET COOLER BUT THE 4 VENTS IN THE FRONT DO NOT ALL BLOW COOL AIR, USUALLY 2 COOL, 2 WARM. THERE IS A SEPARATE CONTROL FOR THE REAR COOL/HEAT. THE HEAT IN THE BOTTOM SEEMS TO WORK WELL BUT THE ABOVE COOL DOESN'T. MY POOR CHILDREN IN THE BACK ARE OFTEN RED FACED AND OVERHEATED WHICH SCARES ME. I'VE TAKEN IT IN AS IT'S BRAND NEW AND THEY SAY THAT THERE ISN'T ANYTHING WRONG...IT JUST WORKS THAT WAY. WHAT HAS TO HAPPEN TO GET THIS TAKEN CARE OF...I'M WORRIED FOR FAMILIES WITH INFANTS IN CAR SEATS. ONE COULD DIE WITH THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265316October 1, 2019
UNKNOWN OR OTHER
LITTLE TO NO AIR COMING OUT OF THE REAR AIR VENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258791September 29, 2019
UNKNOWN OR OTHER
I HAVE HAD THIS VEHICLE SINCE 2013 AND LIVE ARIZONA. SUMMERS ARE EXTREMELY HOT. WE PURCHASED THIS VEHICLE FOR OUR FAMILY. AT THE TIME WE HAD 7 CHILDREN. WE NOW HAVE 10, SO EVERY SEAT IN OUR VAN IS TAKEN. WE HAVE COMPLAINED ABOUT THE AIR FLOW AND AIR CONDITIONING SINCE WE PURCHASED THE VAN BACK IN 2013 AND WERE TOLD THAT THIS IS HOW PASSENGER VANS ARE. WE WERE TOLD SINCE IT WAS SUCH A LARGE AMOUNT OF SPACE TO COOL AND ARE VAN IS BLACK IT WAS JUST THE NATURE OF THIS TYPE OF VAN. HOWEVER, AS MORE PEOPLE ARE PURCHASING THIS VAN FOR THEIR FAMILIES WE HAVE READ MORE POSTS ABOUT THE SAME TYPE OF ISSUE AND REFUSE TO CONTINUE TO BELIEVE THAT THIS IS JUST HOW ALL PASSENGER VANS ARE.. THERE HAS TO BE SOMETHING DONE ABOUT THE DESIGN OF THE AIR SYSTEM. MY CHILDREN ARE SWEATING, TURNING RED AND COMPLAIN OF THE HEAT IN THE BACK 2 ROWS. THE ONLY AREA THAT FEELS THE AIR CONDITIONER IS THE FRONT SEAT AND THE 2ND ROW BECAUSE THEY FEEL THE COLD FROM THE FRONT VENTS. I HAVE YOUNG KIDS SITTING IN THE BACK 2 ROWS IN CAR SEATS. I CANNOT VISUALLY SEE HOW HOT THEY ARE GETTING WHILE I'M DRIVING UNTIL WE GET TO OUR DESTINATION AND SEE THEY HAVE BEEN SWEATING PROFUSELY. WE COOL THE CAR OFF FAR AT LEAST 10 MINS BEFORE LOADING THE KIDS AND TRY TO PARK UNDER THE SHADE BUT THE VAN STILL DOES NOT COOL OFF PROPERLY IN THE BACK. I HAVE PURCHASED MINI FANS TO SO THE KIDS CAN TRY AND COOL THEMSELVES OFF WITH THEM BUT IT IS NOT ENOUGH! SOMETHING HAS TO BE DONE TO FIX THIS PROBLEM BEFORE A CHILD SUFFERS FROM HEAT STROKE! NISSAN NEEDS TO TAKE ACTION BEFORE A CHILD IS HURT. THE DESIGN OF THEIR AIR SYSTEM IS NOT ADEQUATE. THEY NEED TO REALIZE THAT THERE ARE FAMILIES THAT REQUIRE THE USE OF A PASSENGER VAN, WHO LIVE IN EXTREME WEATHER CONDITIONS. THEY CANNOT WAIT UNTIL A CHILD DIES FROM HEAT IN THEIR VEHICLE BEFORE THEY TAKE ANY ACTION TO CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242395August 7, 2019
FUEL/PROPULSION SYSTEM
FUEL LINE CAME DISCONNECTED AT JUNCTION TO ENGINE--SAME AS RECALL ON 2019 NISSAN ALTIMA FROM FACTORY---
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232382July 16, 2019
UNKNOWN OR OTHER
WE PURCHASED OUR VEHICLE NEW IN FEBRUARY 2019. THE MOMENT IT BEGAN TO GET WARM I NOTICED THERE WAS HARDLY ANY AIR COMING OUT OF THE 2 LAST ROWS. AS IT HAS GOTTEN HOTTER THERE IS NO AIR COMING OUT OF THE AC IN THE BACK ROWS. 2 DIFFERENT DEALERSHIPS HAVE SAID NOTHING IS WRONG THAT IT'S WORKING AS IT SHOULD BY THERE TEMP MONITORS.1ST DEALERSHIP SAID THEY CHARGED UP FREEON AND WAS WORKING. WITHIN THE HOUR THE AIR STOPPED FLOWING AGAIN. TOOK IT TO ANOTHER DEALER ONLY TO BE TOLD IT WAS WORKING BUT COULDN'T RUN TEST BECAUSE THEY DIDN'T HAVE A RENTAL WE COULD USE AFTER TRAVELING 500 MILES. THE SIDE OF THE DRIVER SIDE WINDOW WAS ICED UP AND WE WERE TOLD IT WAS NORMAL. THE DRIVER SIDE VENT BY THE WINDOW DOES NOT BLOW COOL AIR, IT MORE WARM. I'VE PURCHASED 2 BATTERY OPERATED FANS SO MY FOUR KIDS CAN SHARE BECAUSE IT'S SO HOT IN THE BACK. NO AIR, NO COOLNESS. I WOULD LIKE NISSAN TO ADDRESS THESE ISSUES AND BETTER DESIGN THEIR 12 PASSENGER VANS THAT ARE MADE FOR BIG FAMILIES LIKE MINE. WITH NO WINDOWS IN THE BACK TO OPEN THIS IS A BIG HEALTH ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210505May 28, 2019
UNKNOWN OR OTHER
OUR NISSAN NV PASSENGER VAN HOLDS 12 PASSENGERS, BUT ROWS 2, 3, AND 4 ARE NOT ADEQUATELY COOLED BY THE LOUSY AC DUCTWORK FOR THE BACK OF THE VAN. AS THIS VAN DOESN'T HAVE REAR WINDOWS THAT CAN BE OPENED, THE VAN CAN GET DANGEROUSLY HOT IN THE SUMMER WITHOUT VENTILATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205500May 3, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2012 NISSAN NV2500. WHILE DRIVING THROUGH AN INTERSECTION, THE CONTACT'S VEHICLE WAS T-BONED ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE PASSENGER SIDE AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SIDE AIR BAGS ONLY PARTIALLY DEPLOYED AND LEAKED A CHEMICAL ONTO THE CONTACT'S WRIST. THE CONTACT DID NOT SUSTAIN ANY INITIAL INJURIES, BUT LATER RECEIVED INJURIES TO THE NECK AND SHOULDER. THE INJURIES REQUIRED ONGOING TREATMENT. A POLICE REPORT WAS FILED. THE DRIVER OF THE OTHER VEHICLE WAS TAKEN TO THE HOSPITAL FOR OBSERVATION AND RELEASED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND IMPOUNDED. THE CONTACT'S INSURANCE COMPANY TOTALED THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 46,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11193413April 2, 2019
ELECTRICAL SYSTEM
WHEN DRIVING OUR NV2500 ON A CITY STREET THE VAN JUST WENT DEAD. ENGINE QUIT, NO ELECTRICAL, NO DASH LIGHTS, NOTHING. I PUT THE VAN IN PARK AND TRIED TO RESTART. NOTHING, TOTALLY DEAD. WAITED A MINUTE OF SO AND TRIED TO RESTART - SAME AS BEFORE - NOTHING TOTALLY DEAD. OPENED THE HOOD AND CHECKED BATTERY CABLES - OK. LOOKED FOR ANY LOOSE IGNITION WIRE - OK. LOOKED UNDERNEATH VAN FOR ANY LIQUIDS COMING OUT OF ENGINE OR ANYTHING ELSE WEIRD -OK. WE CALLED AAA TO HAVE THE VAN TAKEN TO CLASSIC NISSAN IN STATESVILLE, NC. CALLED DEALER, EXPLAINED WHAT HAPPENED AND TOLD THEM VAN WAS GOING TO BE DROPPED OFF FOR EVALUATION. BEFORE AAA DRIVER GOT TO US I TRIED TO START THE VEHICLE ONE MORE TIME - WHEN I TURNED THE KEY THE LIGHTS CAME ON AND VAN STARTED UP JUST FINE. TURNED OFF AND RESTARTED NO PROBLEM. ABOUT A WEEK BEFORE THIS HAPPENED OUR VAN WAS PARKED IN OUR DRIVE OVERNIGHT. WHEN WE GOT IN AND TRIED TO START IT - DEAD... NO IGNITION, NO ELECTRICAL, NO LIGHTS. I MADE SURE IT WAS IN PARK AND TRIED AGAIN, NOTHING. WE LOOKED IN NISSAN HANDBOOK TO TROUBLE SHOOT. WAITED A FEW MINUTES AND TRIED AGAIN. STARTED RIGHT UP. CLASSIC NISSAN OF STATESVILLE REPORTED THAT OVER A 2 DAY PERIOD THE VEHICLE STARTED EVERY TIME TECH TRIED TO CRANK IT. THEY RAN THE VEHICLE FOR OVER 30 MINUTES BOTH DAYS - NO PROBLEM DETECTED. NO COMPUTER CODES. CHECKED AND TESTED BATTERY CONNECTIONS AND MAJOR GROUND CONNECTIONS - ALL FINE. I ASKED THEM ABOUT A POSSIBLE FAULTY IGNITION SWITCH AS THERE IS A RECALL FOR THAT PROBLEM FOR 166K NISSANS INCLUDING NV2500. THEY SAID IT WAS NOT FOR A 2013 NV2500. IT WOULD COST ME OVER $500 TO REPLACE THE IGNITION SWITCH ON MY OWN BUT NISSAN SERVICE GUY SAID HE COULD NOT BE SURE THAT WOULD FIX THE PROBLEM. VERY CONCERNED THAT NISSAN HAS DOCUMENTED PROBLEMS WITH IGNITION SWITCH AND THE DANGEROUS SITUATION THAT COULD ARISE WITH MAJOR STALL/ SHUTDOWN!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan NV