Nissan Murano Complaints
5,967 consumer complaints on file.
- #10994149June 9, 2017POWER TRAIN
I HAVE BEEN DRIVING 2007 NISSAN MURANO AND WHEN I DRIVE THE VEHICLE FROM A STOP IT JERK VERY BADLY AND ISSUE IS WITH CVT TRANSMISSION. AS PER NISSAN DEALERSHIP THEY WILL TRY TO FIX THE CVT ISSUE BY CHANGING THE VALVE BODY AND IF THIS WILL NOT FIX THE ISSUE THEN THEY WILL WORK ON CVT TRANSMISSION.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10994185June 9, 2017SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE QUICKLY DEPRESSING THE BRAKE PEDAL TO MAKE AN EMERGENCY STOP, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO IMMEDIATELY STOP. THE DRIVER HAD TO PUMP THE BRAKE PEDAL A SECOND TIME BEFORE THE BRAKES OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURE DID NOT OCCUR WHEN BRAKING UNDER NORMAL DRIVING SITUATIONS. THE VEHICLE WAS TAKEN TO THE DEALER (AUTO-NATION NISSAN IN PEMBROOK PINES, FLORIDA) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER WAS FAULTY. THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS LATER DIAGNOSED THAT THE ABS ACTUATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 93,000.....UPDATED 06/21/17 *BF *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10993779June 7, 2017SERVICE BRAKES
WHEN TRYING TO BRAKE IN THE RAIN THE PEDAL BECAME SOFT AND DEPRESSED TO THE FLOOR, CAUSING ME TO RUN A RED LIGHT. THIS IS THE 2ND TIME THIS HAS HAPPENED, BOTH TIMES DURING A RAIN. THE PEDAL CAME BACK AFTER A FEW DAYS THE 1ST TIME BUT THIS TIME IT IS STILL DEPRESSING ALMOST TO THE FLOOR AND IT HAS BEEN 3 DAYS.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10993229June 5, 2017AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THE LEFT ARM AND HAND, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT DROVE HOME WITH THE HAZARD LIGHTS ON BECAUSE THE VEHICLE WAS ONLY ABLE TO DECELERATE INSTEAD OF COMING TO A FULL STOP. ONCE THE CONTACT ARRIVED HOME, THE VEHICLE STALLED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT STATED THAT NHTSA WAS CONDUCTING AN INVESTIGATION FOR THE YEAR, MAKE, AND MODEL VEHICLE REGARDING THE BRAKES FAILING; HOWEVER, A RECALL HAD NOT BEEN ISSUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000. *JS
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10993290June 5, 2017SERVICE BRAKES
BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AFTER HITTING A BUMP IN PAVEMENT. TURNED VEHICLE OFF AND WAS ABLE TO RESTORE BRAKING. THIS HAPPENED MULTIPLE TIMES WITH FIRST INCIDENT IN APRIL 2015. VEHICLE WAS TAKEN TO NISSAN DEALERSHIP ON VARIOUS OCCASIONS. WAS KEPT OVERNIGHT BUT MECHANICS COULD NOT DUPLICATE PROBLEM. WAS TOLD THEY HAD NO OTHER SIMILAR COMPLAINTS. IN SEPTEMBER WE TOOK TO MECHANIC WHO SUGGESTED NEW MASTER CYLINDER. WORKED TEMPORARILY. JANUARY HAD ANOTHER INCIDENT AFTER HAVING TO HIT BRAKES HARD, HAD NO BRAKES. BEYOND FRIGHTENING. WENT BACK TO MECHANIC AND HE WANTED TO REPLACE ABS BUT ONLY NISSAN COULD MAKE REPAIR. BACK TO DEALER AND SPENT $2800 REPLACING ABS. BELIEVE IT SHOULD NOT HAVE BEEN THIS DIFFICULT FOR THEM TO DIAGNOSE PROBLEM. SPENT A YEAR FEELING UNSAFE, NEVER KNOWING WHEN BRAKES MIGHT FAIL.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10993323June 5, 2017SERVICE BRAKES
2009 MURANO LE WITH AWD. LOST BRAKE PEDAL PRESSURE AFTER ABS ACTIVATION AUGUST 2016 WITH 72,600 MILES ON IT. PURCHASED USED FROM NEW CAR DEALER WITH 22K MILES ON IT 02/02/2011. I TURNED INTO A PARKING LOT AND DROVE OVER A SPEED BUMP AT ABOUT 10 MPH ANOTHER CAR PULLED IN FRONT OF ME AND I HIT THE BRAKES AND ABS WAS ACTIVATED. THE BRAKE PEDAL WAS SOFT AND WENT ALMOST TO THE FLOOR. I PUMPED THE BRAKES AND THE PRESSURE RETURNED TO NORMAL. THE BRAKES RESPONDED NORMALLY FOR A COUPLE WEEKS UNTIL I BRAKED HARD TO AVOID ANOTHER CAR AND THE ABS BRAKING AGAIN ACTIVATED AND THE PEDAL WENT TO THE FLOOR. AFTER THAT THE BRAKE PRESSURE DID NOT RETURN ALTHOUGH I COULD STOP BY PUMPING THEM REPEATEDLY. I TOOK THE VEHICLE TO MOSSY NISSAN POWAY AND THEY DIAGNOSED THE PROBLEM AS A DEFECTIVE ABS ACTUATOR AND ECU WHICH WAS NOT COVERED UNDER WARRANTY ALTHOUGH IT HAS BEEN A COMMON PROBLEM WITH AWD MURANOS. PART WAS $1822 AND LABOR $560.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10993115June 4, 2017SERVICE BRAKES
ON 2 JUNE 2017, I WAS DRIVING EAST ON JIMMY LEE PARKWAY IN HIRAM, GEORGIA. AS I WAS APPROACHING INTERSECTION OF JIMMY LEE PARKWAY AND METROMONT DRIVE, I WAS THREE TO FOUR CAR-LENGTHS FROM THE SUV IN FRONT OF ME THAT WAS STOPPED AT RED LIGHT; THEREFORE, PUT ON MY BRAKES TO STOP. TRAFFIC WAS VERY LIGHT AND MOVING SLOW DUE TO THE RED LIGHT. HOWEVER, WHEN I PUT ON MY BRAKES, MY BRAKE PEDAL SEEMED TO HAD SLIPPED AND WENT ALL THE WAY DOWN TO FLOOR BOARD. REGARDLESS, MY CAR CONTINUED TO MOVE ' NEVER STOPPED. WHEN I REALIZED THAT MY CAR WAS NOT GOING TO STOP, I PANICKED AND BRACED MY LEFT HAND ON THE STEERING WHEEL. ON IMPACT INTO THE REAR OF THE SUV THAT WAS SITTING AT THE RED LIGHT, MY LEFT HAND TOOK THE ENTIRE IMPACT OF THE ACCIDENT. CONSEQUENTLY, MY HAND IS CURRENTLY SWOLLEN TO DOUBLE ITS NORMAL SIZE. THE ACCIDENT RESULTED IN REAR-END DAMAGE TO THE SUV STOPPED AT THE RED LIGHT AND EXTENSIVE FRONT-END DAMAGE TO MY 2009 NISSAN MURANO. POLICE OFFICER WAS NOT AWARE OF MY BRAKES. IT WAS NEVER DISCUSSED AT THE ACCIDENT SCENE. AS A MATTER OF FACT, HE CITED ME FOR ''.FOLLOWING TOO CLOSE'' ' WHICH IS INACCURATE AND WAS NEVER THE CASE. HOWEVER, HE INSTRUCTED ME TO DRIVE HOME SLOW WITH MY BLINKERS ON DUE TO THE DAMAGE TO MY FRONT HOOD AREA. AS I WAS DRIVING, I CAREFULLY AND DELIBERATELY STAYED AT LEAST 10-20 CAR-LENGTHS BEHIND THE VEHICLES IN FRONT OF ME DUE TO BRAKE SITUATION. BECAUSE, WHEN I PUT ON THE BRAKES, THE BRAKES CONTINUED TO SLIP TO THE FLOOR-BOARD; BUT THE SUV WOULD ONLY SLOW DOWN AND NOT FULLY STOP. I PURPOSELY DROVE SLOW ENOUGH WITH MY BLINKERS FLASHING SO AS TO BE FORTUNATE ENOUGH TO HAVE ALL GREEN LIGHTS ALL THE WAY HOME. WHEN I FINALLY ARRIVED AT HOME, THE STEEP INCLINE TO MY DRIVEWAY STOPPED MY SUV ENOUGH TO STALL AT MY GARAGE DOOR. AN US GOV INVESTIGATION WAS LAUNCHED MAY 2015. ...UPDATED 06/13/17 *BF *TR
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 2
- Deaths:
- 0
- #10992885June 2, 2017STRUCTURE:BODY
TL* THE CONTACT'S WIFE OWNS A 2007 NISSAN MURANO. WHILE DRIVING 30 MPH, THE CONTACT STRUCK A BUMP IN THE ROAD AND HEARD AN ABNORMAL NOISE UNDER THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR SUBFRAME WAS COMPLETELY RUSTED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BOCH NISSAN SOUTH 685 S WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760 (844) 464-3557) WHERE IT WAS DIAGNOSED THAT THE REAR SUBFRAME WAS ROTTED AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS CURRENTLY AT THE DEALER. THE VEHICLE WAS NOT REPAIRED AND WAS DEEMED UNSAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE. THE FAILURE MILEAGE WAS 95,000. ..UPDATED 07/21/17 *BF *CN
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10991914May 27, 2017SERVICE BRAKES, WHEELS
MY FRONT BRAKES ARE SQUEAKY. EVEN AFTER HAVING MY BRAKES REGULARLY SERVICED WITH PADS AND ROTORS THE BRAKES STILL SQUEAK. THEIR HAVE ALSO BEEN TIMES WHEN I STEPPED ON THE BRAKE BUT THE CAR DID NOT SLOW DOWN AS EXPECTED. I HAD TO PUMP THE BRAKES TO RE-ENGAGE THEM. ONCE THIS CAUSED ME TO ROLL INTO AN INTERSECTION WHICH LUCKILY NO OTHER CARS WERE NEAR ME. NOW MY FRONT LEFT WHEEL HAS STARTED MAKING LOUD SWOOSHING AND SCREECHING NOISES. THE FASTER I DRIVE THE LOUDER THE NOISE GETS. THE SQUEAK IN THE LEFT FRONT TIRE IS ALSO PRESENT WHEN DRIVING IN NEUTRAL. I HAVE AN APPOINTMENT TO GET THE CAR SERVICED ON WEDNESDAY. EVEN AFTER SERVICING IT MAKES ME NERVOUS THAT MY CAR IS NOT SAFE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10991875May 26, 2017AIR BAGS
I AM WRITING REGARDING A RECENT INCIDENT WITH NISSAN THAT HAD AN ACTIVE RECALL. IT IS FOR RECALL NUMBER 08V521000 FOR THE 2009 NISSAN MURANO. I CONTACTED NISSAN BECAUSE MY VEHICLE WAS HAVING THIS EXACT ISSUE IN THAT THE OCS CONTROL UNIT HAD AN INTERRUPTION IN SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT. I CONTACTED NISSAN LETTING THEM KNOW MY MAKE AND MODEL WAS LISTED IN THIS RECALL AND THAT I WAS HAVING THIS EXACT ISSUE. THEY TOLD ME MY VIN NUMBER WAS NOT INCLUDED AND THEY WOULD NOT PAY FOR IT TO BE FIXED. I AM PREGNANT AND HAVE A TODDLER SO HAD I GOT INTO AN ACCIDENT, THAT IS 3 LIVES THAT WOULD HAVE BEEN AT RISK SINCE MY AIRBAGS WOULD NOT HAVE BEEN DEPLOYED. AFTER REQUESTING IT TO BE REVIEWED, NISSAN SAID THEY WOULD PAY HALF OF THE BILL, LEAVING ME TO STILL PAY $912.00 OUT OF POCKET. THIS IS A SAFETY ISSUE, NOT A MAINTENANCE ISSUE AND IS THE EXACT PROBLEM AND VEHICLE MAKE & MODEL THAT IS EXPLAINED IN THE RECALL. OBVIOUSLY THERE ARE OTHER MODELS THAT THEY MISSED WHEN EVALUATING VIN NUMBERS AND OTHERS ARE MOST LIKELY HAVING THIS SAME ISSUE. NISSAN IS REFUSING TO PAY THE FULL AMOUNT. THE NISSAN DEALERSHIP FIXING MY VEHICLE WAS EVEN FIGHTING FOR ME AND SAID THIS SHOULD NOT RANDOMLY HAPPEN AND AGREED THAT NISSAN SHOULD PAY THE FULL AMOUNT AS IT WAS A SAFETY ISSUE NOT REGULAR MAINTENANCE THAT SHOULD OCCUR. I AM EXTREMELY FRUSTRATED WITH NISSAN. IF THERE IS AN ACTIVE RECALL AND YOU ARE HAVING THAT EXACT PROBLEM WITH THE EXACT MAKE & MODEL IN THE RECALL, IT SHOULD BE COVERED. AND AIRBAGS SHOULD NOT JUST STOP WORKING FOR NO REASON WITHOUT BEING IN AN ACCIDENT. I HAVE BEEN TOLD TO REACH OUT TO YOU SINCE YOU REGULATE THESE THINGS. HOW CAN I SUBMIT A COMPLAINT AGAINST NISSAN AND IS THERE ANYTHING YOU CAN DO TO GET INVOLVED IN ORDER TO GET THE FULL AMOUNT PAID?
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10991577May 25, 2017UNKNOWN OR OTHER
THE SUN VISOR ON THE DRIVERS SIDE FEEL DOWN AS I WAS DRIVING ON THE HIGHWAY. IT BLOCK MY VISION FOR A FEW SECONDS AND ALMOST MADE ME CRASH INTO THE CAR IN FRONT OF ME. SCAREY
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10991695May 25, 2017VISIBILITY/WIPER
LESS THAN 48 HOURS OF OWNERSHIP AND VIVA NISSAN OF EL PASO TX WOULD NOT TAKE BACK THIS VEHICLE THAT HAS A HORRIBLE GLARE REFLECTION FROM THE SUN WHEN THE STYLIZED HOOD ANGLES REFLECT BACK LIGHT INTO THE VEHICLE AND AGAINST OTHER DASH CHROME ACCENTS. DEALER DID, HOWEVER, SEND US TO HIS "FAVORITE" AUTO TINT SHOP, UNIVERSAL TINTING IN EL PASO TX. THEY WERE TOLD BY THE DEALER TO PUT ON A 70% OPTIK NANO CERAMIC TINT ACROSS THE WINDSHIELD AND SEND THE NISSAN DEALER THE BILL OF $100. THAT COMPANY DID SUCH A RUSH JOB AND LEFT BUBBLES AND VISUAL IMPRESSION OF VIEWING THROUGH A FISHBOWL, NOT TO MENTION THE SLIME RESIDUAL FROM THE APPLICATION THAT WAS LEFT ALL ACROSS THE LEATHER DASH BOARD. 82 HOURS AFTER PURCHASE WE REVIEWED THAT 70% IS NOT STREET LEGAL IN NEW MEXICO WHERE THE CAR DEALER KNEW WE RESIDED, SO WE TOOK THE CAR TO A NM WINDOW TINT COMPANY WHO WILL BE REMOVING THE "DIRTY JOB" (AS THEY DESCRIBED IT) AND WILL DO A CLEAN, CLEAR JOB USING 80% CERAMIC TYPE PRODUCT (BLUE AIR 80 BL SR HPR). FIRSTLY, WHY AFTER LESS THAN 48 HOURS DID THE DEALER, VIVA NISSAN OF EL PASO TEXAS NOT FOLLOW OUR REQUEST TO FREEZE THE FUNDING AND LET US RETURN THE 2015 MURANO AND SELECT ANOTHER LESS DANGEROUS VEHICLE TO DRIVE? SECONDLY, WHY WOULD A 3RD PARTY WINDOW TINTING COMPANY OFFER A SOLUTION THAT WAS NOT STREET LEGAL IN OUR RESIDING STATE? AND MOST IMPORTANTLY, WHY ISN'T NISSAN BUILDING THESE OVERGLASSED, OVER CLASSED, OVER STYLEIZED VEHICLES WITH SUCH REPEATING COMPLAINTS OF GLARE WITHOUT PROVIDING A FACTORY SOLUTION TO THE WINDSHIELD OR PAINT COATING? I GUESS IT COULD BE WORSE, OUR TRANSMISSION COULD BLOW IF IT'S ONE OF THE UNLUCKY ONES FROM A CERTAIN TIMEFRAME WHEN NISSAN FACTORIES WERE TRYING TO SAVE A DIME AND INSTALLED CHEAPER PARTS. HMMM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10991026May 22, 2017POWER TRAIN
VEHICLE JERKS AND SHUTTERS AT LOW RPMS (APPROXIMATELY 15 TO 30 MILES PER HOUR).
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10990724May 20, 2017SERVICE BRAKES
WHEN I'M ON A CITY STREET OR HIGHWAY DRIVING AND HIT A BUMP WHILE I BREAK I LOSE MY BREAK PRESSURE. THE PEDAL GOES COMPLETELY TO THE FLOOR AND I CAN'T STOP. THIS IS ABOUT THE THIRD TIME IT HAS HAPPENED. I HAVE TO PUMP MY BREAK FOR THEM TO WORK A LITTLE. BUT THEY STILL START TO GO DOWN AND THE PEDAL IS TO THE FLOOR WHEN IT FINAL STOPS COMPLETELY. THE MOST RECENT TIME MY BREAKS WENT OUT WAS FRIDAY MAY 19, 2017. I WAS DRIVING ON A CITY STREET THE CAR IN FRONT OF ME WAS STOPPING SO I STARTED TO PRESS DOWN ON THE BREAK. WHEN I WAS DOING THAT I HIT A BUMP AND LOST MY BREAKS. THERE WAS NO PRESSURE. THE PEDAL WENT DOWN TO THE FLOOR. SINCE ITS HAPPENED BEFORE I PUMPED MY BREAKS ALMOST HITTING A TRUCK IN FRONT OF ME AND A PARKED CAR TO THE SIDE OF ME BECAUSE I WAS TRYING TO AVOID HITTING ANYONE. I HAVE TAKEN IT TO BE FIX AND FIRST TIME WAS TOLD MY BREAKS WEREN'T BLED ENOUGH BUT IT STILL HAPPENS. I WON'T DRIVE ON THE HIGHWAY ANYMORE BECAUSE I'M AFRAID MY BREAKS WON'T WORK AND CAUSE A REALLY BAD ACCIDENT. POSSIBLY HURT OR KILL MYSELF OR SOMEONE ELSE. PLEASE LOOK INTO THIS ISSUE. I WOULD LIKE TO DRIVE WITHOUT HAVING HEART ATTACKS BECAUSE OF MY BREAKS LOSING PRESSURE AND NOT BE AFRAID OF DRIVING.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10990499May 19, 2017POWER TRAIN
TRANSMISSION FAILURE @ 130K MILES. VEHICLE STOPS MOVING. ALMOST CAUSED AN ACCIDENT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10990516May 19, 2017POWER TRAIN
NISSAN TRANNY FAILURE. HARD SHIFTING AND STICKING. WAS TOLD BY MARTIN TRANNY THAT THIS IS DEALERSHIP ONLY AND HAVE BEEN TOLD BY THEM THAT AT LEAST 30 PROBLEMS HAVE BEEN REPORTED TO THEM AND THEY SENT THEM TO THE DEALERSHIP. THE DEALERSHIPS ARE FAILING TO REPORT THE NUMBERS IN REGARDS TO THE ISSUES WITH THE TRANNY.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10990578May 19, 2017SERVICE BRAKES
BRAKES LOSE PRESSURE AFTER HITTING BUMPS OR SLICK SPOTS IN THE ROAD REGARDLESS OF SURFACE STREET OR HIGHWAY CONDITIONS. ATTEMPTING TO BREAK CAUSES THE BRAKES TO BE COMPLETELY DEPRESSED TO THE FLOOR OF THE VEHICLE AND BRAKING DISTANCE IS DANGEROUSLY INCREASED. REMOVING THE ABS FUSE AND REPLACING IT WILL TEMPORARILY REMEDY THE PROBLEM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10986081May 16, 2017ELECTRICAL SYSTEM
DRIVING 2003 NISSAN MURANO ON HIGHWAY AND WHEN I BEGAN SLOW DOWN MY CAR TURNED OFF. WAS ABLE TO TURN THE CAR BACK ON AND THEN IT IMMEDIATELY TURNED OFF. WAS TOLD IT WAS THE ALTERNATOR, BUT THAT IT WAS NOT INCLUDED IN THE RECALL (NHTSA CAMPAIGN #05V319000), SO NISSAN WOULD NOT REPLACE IT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10985795May 15, 2017STEERING
JUST GOT LETTER IN MAIL FROM NISSAN ON 5-13-17 (RECALL IS EFFECTIVE 03=06-17). WHEN CALLED ON 5-15-17 DON DAVIS NISSAN OF ARLINGTON, TX (LOUIS, MAIN SERVICE ADVISOR), I WAS TOLD THAT THEY HAVE TO ORDER PARTS FOR REPAIRS, AND I HAVE TO LEAVE MY CAR AT LEAST FOR A DAY. I HAVE TO GET A RENTAL CAR FROM THEM UNTIL REPAIRS ARE DONE. I GOT CONFUSED WHAT TO DO? IS IT UNSAFE TO DRIVE MY CAR IF REPAIRS ARE DELAYED? [XXX], [XXX], TEL: [XXX](HOME), [XXX](CELL). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10985820May 15, 2017SUSPENSION
REAR SUB-FRAME OF THE VEHICLE COMPLETELY RUSTED AND IS STARTED TO BREAK AWAY FROM THE CAR WHILE DRIVING. IT IS NOW UNABLE TO BE DRIVEN, NISSAN WILL NOT DO ANYTHING ABOUT IT. THEY WERE VERY ABRUPT, RUDE AND NOT WILLING TO HELP IN ANY WAY.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0