Nissan Murano Complaints

5,967 consumer complaints on file.

#11032911October 11, 2017
SERVICE BRAKES
MY CAR JUST HIT 90K MILES AND I WAS DRIVING ON THE FREEWAY WHEN TRAFFIC SUDDENLY STOPPED. I TRIED TO QUICKLY STOP BUT MY BRAKE PEDAL WENT COMPLETELY TO THE FLOOR AND THE CAR WAS HARDLY SLOWING DOWN. AFTER NEARLY HITTING THE CARS IN FRONT OF ME, I WAS ABLE TO SWERVE INTO THE NEXT LANE. THE BRAKES WERE MUSHY AFTER THAT BUT THEY SLOWED THE CAR A BIT MORE. NISSAN DID A BRAKE FLUSH BUT THE SAME PROBLEM HAPPENED A WEEK LATER WHEN I WENT OVER A BUMP. THE ABS KICKED IN AND THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR. MY NISSAN DEALER CLAIMS THEY'VE NEVER HEARD OF THIS PROBLEM. I THINK IT'S A RECALL BASED ON THE NUMBER OF CASES I'VE READ ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032802October 10, 2017
SERVICE BRAKES
WHILE DRIVING THE VEHICLE ENCOUNTERED A LARGE POTHOLE A FEW YARDS FROM A STOP SIGN. UPON APPLICATION OF THE BRAKES TO STOP THE BRAKE PEDAL "WENT TO THE FLOOR" AND THE VEHICLE DID NOT SLOW DOWN (VEHICLE SPEED WAS APPROX. 25 MPH). EVASIVE ACTION HAD TO BE TAKEN IN ORDER FOR THE VEHICLE TO NAVIGATE THE INTERSECTION WITHOUT INCIDENT. THE DRIVER LIMPED THE VEHICLE TO HIS HOME IN ORDER TO TROUBLESHOOT THE PROBLEM. THE INDIVIDUAL WAS ABLE TO RESTORE THE BRAKE SYSTEM TO NORMAL BY HITTING THE ABS ACTUATOR AND CONTROL UNIT WITH A RUBBER MALLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032601October 9, 2017
SERVICE BRAKES
VEHICLE LOOSES BRAKE PRESSURE FREQUENTLY ALMOST CAUSING ACCIDENT. BRAKES RETURN TO NORMAL AFTER 15-20 MINUTES IDLE STATE. CAR MECHANIC UNABLE TO DIAGNOSE PROBLEM. THIS HAS HAPPENED TWO TIMES AND LUCKILY THE CAR WAS ENTERING A PARKING LOT SO SPEED WAS VERY SLOW.REALLY WORRIED ABOUT DRIVING THIS CAR ON HIGHWAY. CALLED DEALER SERVICE AND THEY SAID IT WOULD TAKE ~ $3000 TO FIX A PROBLEM HOWEVER THE FIX IS NOT GUARANTEED. READING FROM OTHER FORUMS, PROBLEM RETURNS EVEN AFTER APPLYING FIX TO ABS. BACK IN 05/17,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032248October 8, 2017
STEERING
ON AUGUST 4, 2017, I VISITED AUTONATION NISSAN IN MEMPHIS SO THEY COULD VERIFY THAT MY CAR NEEDED THE RECALLED PART. AFTER VERIFICATION, I WAS TOLD THE PARTS WOULD BE ORDERED & THEY WOULD CALL ME WHEN THEY CAME IN TO SCHEDULE THE SERVICE. I NEVER RECEIVED A CALL. ON SEPTEMBER 12, 2017, I CALLED AUTONATION NISSAN AGAIN TO FOLLOW UP & SPOKE WITH DAVE IN SERVICE. DAVE TOLD ME THAT IT WAS NEVER ORDERED & TOLD ME HE WOULD PLACE THE ORDER RIGHT AWAY. AGAIN, I HAVE NEVER RECEIVED A FOLLOW UP CALL SAYING THE PARTS HAVE COME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032171October 7, 2017
POWER TRAIN
MY MURANO WAS DRIVEN BY MY WIFE IN OUR NEIGHBORHOOD WHEN SUDDENLY THE SUV WOULD NOT ACCELERATE AND STOPPED IN THE MIDDLE THE STREET BLOCKING TRAFFIC ON BOTH SIDES. WE TURNED THE CAR OFF SEVERAL TIMES AND RESTARTED BEFORE ABLE TO ACCELERATE. I HAD SUV TOWED TO LOCAL DEALER WHERE IT WAS DETERMINED THAT CVT TRANSMISSION WAS DESTROYED. I HAS SERVICED TRANSMISSION FLUID 3 TIMES SINCE PURCHASE WITH 139,800 MILES. AFTER RESEARCHING THE NISSAN CVT{CONSTANT VARIABLE TRANSMISSION}, WE ARE NOT THE FIRST TO HAVE PROBLEMS. I MAY BE THE FIRST WITH A 2010 MURANO. I AM FEARFUL OF THIS VEHICLE AFTER IT $5000 REPAIR{OUT OF POCKET}, ESPECIALLY IF ON A BUSY INTERSTATE IN CHICAGO AREA DUE TO SUDDEN LOSE OF ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032181October 7, 2017
AIR BAGS, SERVICE BRAKES
THE AIR BAG LIGHT IS ON FOR NO REASON. THE BRAKES GO TO THE FLOOR EVERY NOW AND THEN FOR NOW REASON WHEN APPLYING THE BRAKES SLOWLY. WHEN IS HAPPENS IT TAKES A WHILE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030682September 30, 2017
SERVICE BRAKES
AFTER DRIVING OVER TWO BUMPS / RIDGES IN THE ROAD CAUSED BY LANE RESURFACING PROCESS, I APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR, AND PROVIDE NO STOPPING POWER. I HAD TO PUMP THE BRAKES SEVERAL TIMES TO SLOW DOWN IN ORDER TO TURN INTO THE PARKING LOT AT WORK. WHEN SLOWING DOWN TO TURN INTO A PARKING SPOT, THE BRAKE PEDAL AGAIN WENT TO THE FLOOR, AND I AGAIN HAD TO PUMP THE BRAKE PEDAL IN ORDER TO SLOW AND STOP THE CAR. I RETURNED TO THE VEHICLE APPROXIMATELY FIVE HOURS LATER AND STARTED THE VEHICLE TO GO HOME. UPON DEPRESSING THE BRAKE PEDAL AFTER STARTING THE CAR, THE PEDAL WET TO THE FLOOR AGAIN. I AGAIN, HAD TO PUMP THE BRAKE PEDAL TO BUILD PRESSURE. I DECIDED TO DRIVE HOME, APPROXIMATELY 13 MILES, AWARE THAT I WOULD NEED TO DEPRESS THE BRAKE PEDAL FREQUENTLY TO ENSURE THE BRAKE SYSTEM HAD THE NEEDED PRESSURE TO SLOW DOWN AND/OR STOP. THE SUBSEQUENT DRIVE HOME WAS UNEVENTFUL. THE VEHICLE WAS PURCHASED NEW IN 2009 AND HAS 103, 431 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030285September 28, 2017
UNKNOWN OR OTHER
FIRST IT WAS THE PASSENGER SIDE FLOORS AND THEN THE DRIVER SIDE FLOORS - FRONT AND REAR - THERE IS A SUBSTANTIAL AMOUNT OF WATER GETTING INTO THE CAR. I HAD IT LOOKED AT BY THE DEALER AND THEY ASSUMED IT WAS THE SUNROOF - CLEARED THE LINE. ISSUE STILL WENT ON. I DID NOT KNOW AT FIRST BECAUSE THE WATER GOT TRAPPED UNDER THE RUGS. I TOOK IT TO ANOTHER SHOP AND THEY CLEARED THE SUNROOF LINES. I HAD IT DETAILED AND THEN PUT MY RUGS BACK DOWN. THIS TIME I BELIEVE THERE WAS RESULTING MOLD IN MY CAR AND IS CAUSING SEVERE ALLERGY ISSUES FOR MYSELF AND MY SON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030083September 27, 2017
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING MY WIFE AND DAUGHTER YESTERDAY, WHEN ALL OF A SUDDEN THE CAR SHUTS OFF. THE CAR BEHIND ME ALMOST RAN INTO THE BACK OF MY CAR. ANOTHER TIME ON THE HIGHWAY, THE CAR SHUTS OFF AND I ALMOST HAD A ACCIDENT. I AM SCARED THAT THIS CAN HAPPEN AGAIN AND I WILL BE PUTTING MY LIFE AND MY FAMILY'S LIFE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030209September 27, 2017
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE AT A STOP LIGHT AND WAITING FOR THE LIGHT TO TURN GREEN, THE CONTACT ATTEMPTED TO ACCELERATE WHEN THE COLLISION AVOIDANCE MONITORING SYSTEM ERRONEOUSLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP IN THE MIDDLE OF A BUSY INTERSECTION. THE CONTACT INDICATED THAT THE FAILURE ALSO OCCURRED ONE TIME PREVIOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER (GARDEN CITY NISSAN IN HEMSTEAD, NY) WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000. UPDATED 12/13/2017 *LN CONSUMER STATED THE MANUFACTURE WAS NOTIFIED 9/27/17. THE SPECIALIST SAID THAT HE DID NOT FIND ANY PROBLEM. ON 6/28/17, CONSUMER MADE A REPORT TO THE DEALER ABOUT THE BRAKES BUT IT WAS NOT DOCUMENTED BY THE SERVICE ADVISOR. UPDATED 7/23/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030070September 26, 2017
ENGINE, POWER TRAIN
CVT SHUDDERS AT LOW SPEEDS 20 - 40 MPH, THE FEELING IS AS IF THE GEARS ARE JAMMING AND BANGING AGAINST EACH OTHER; IMMEDIATELY RELEASING ACCELERATOR AND PRESSING FOR HARDER ACCELERATION TEMPORARY SUPPRESSES THIS BEHAVIOR. ANY INCLINES WHERE CAR SLOWS DOWN AND RPM FALLS CAN LEAD TO REOCCURRENCE OF THE SAME. HAPPENS 2/3 TIMES WHEN THESE CONDITIONS DESCRIBED ABOVE HAPPEN. I BELIEVE THE 'D'-STEP ARTIFICIAL SHIFTER TECHNOLOGY IS GOING OUT OF SYNC WITH REST OF TRANSMISSION ROTATION SPEED AND CAUSING THE GEARS TO GRIND DURING THOSE D-STEP ADJUSTMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025304September 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE VEHICLE IN NEUTRAL AND COASTED TO THE RIGHT SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS WHILE MAKING RIGHT AND/OR LEFT TURNS. BROWN'S DULLES NISSAN IN STERLING, VIRGINIA WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025404September 25, 2017
SERVICE BRAKES
DRIVING ALONG HIT HARD BUMP WENT TO APPLY THE BRAKES & PEDDLE WENT TO THE FLOOR. ON ANOTHER OCCASION THE BRAKES DID THE SAME THING. I HAD THE MASTER CYLINDER REPLACED THINKING THAT WOULD CORRECT THE PROBLEM. THE PROBLEM CONTINUES TO EXIST. I HAVE HEARD THAT THE PROBLEM EXISTS IN OTHER OWNERS CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025386September 25, 2017
UNKNOWN OR OTHER
THE VISOR BROKE OPEN ON THE BACKSIDE SOMEHOW AND. OW THE ONLY POSITIONS IT WILL WORK ARE COMPLETELY UNSAFE AS THEY OBSTRUCT MY VIEW. AND LIVING IN ARIZONA IT IS UNSAFE CERTAIN TIMES A DAY WHEN I CANNOT USE MY VISOR CORRECTLY TO BLOCK THE SUN. THE VISOR HAS ONLY UNDERGONE REGULAR USE AND JUST BROKE WHEN ATTENPIING TO BRING IT DOWN FOR USE ONE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025195September 23, 2017
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
RECALL ON ENGINE RESONATOR ISS AND AIRDUCT INTAKE. ENGINE STALLING ON HIGHWAY. ENGINE SHAKES SOMETIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025053September 22, 2017
SERVICE BRAKES
DURING THE WINTER I WAS DRIVING ABOUT 15MPH AND ATTEMPTED TO STOP ON AN ICY ROAD. SINCE THEN, MY BRAKE PEDAL IS COMPLETELY SOFT AND GOES ALL THE WAY DOWN TO THE FLOOR IN ORDER FOR ME TO SLOW DOWN OR COME TO A STOP. I HAVE HAD MY BREAK PADS AND ROTORS REPLACED, AS WELL AS A NEW MASTER CYLINDER INSTALLED. NOTHING HAS SOLVED MY ISSUE OF HAVING A SOFT PEDAL. THIS IS REALLY SCARY ON THE HIGHWAY AND I HAVE THREE CHILDREN TO DRIVE AROUND. I HAVE REACHED OUT TO NISSAN CORPORATE WHO TOLD ME THAT UNLESS THERE WAS A RECALL, THEY WILL NOT HELP ME. I ASKED THEM TO SEND ME A NOTICE IN WRITING STATING THAT THEY ARE NOT WILLING TO HELP FOR MY RECORDS. I AM PRAYING FOR MY SAFETY AND THE SAFETY OF MY CHILDREN, THAT NHTSA DOES SOMETHING ABOUT THIS AND SOON. NISSAN HAS BEEN NEGLIGENT AND UNAPOLOGETIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024172September 19, 2017
SERVICE BRAKES
I WAS ON THE ROAD WITH TRAFFIC AND THE VEHICLES IN FRONT WERE BREAKING. AS I TRIED TO BREAK MY BREAK PEDAL WENT ALL THE WAY TO THE FLOOR AND WAS NOT STOPPING MY VEHICLE. I ALMOST RAN INTO THE BACK OF THE VEHICLE IN FRONT OF ME, WHICH IF MY BREAKING SYSTEM DID NOT FAIL I WOULD HAVE HAD PLENTY OF TIME TO STOP. TOOK MY VEHICLE INTO THE NISSAN DEALERSHIP AND THEY TOLD ME THAT IT WAS THE ABS ACTUATOR AND MASTER CYLINDER. WAITING TO HEAR BACK FROM THE REGIONAL CONSUMER AFFAIRS SPECIALIST AT NISSAN OF NORTH AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024126September 18, 2017
ELECTRICAL SYSTEM
THE BATTERY AND BRAKE WARNING LIGHT COME ON. THE VEHICLE GOES INTO LIMP MODE AND DOESN'T DRIVE. THIS HAPPEN WHEN I WAS DRIVING ON CITY STREET AT 45 MILES PER HOUR I HAD TO PULL OVER AND GET IT TOWED HOME,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023578September 15, 2017
SEATS
DRIVERS SIDE POWER SEAT BROKEN. THIS IS THE SECOND MURANO I HAVE OWNED WITH THE SAME PROBLEM. I HAVE NOTICED ONLINE THAT THIS IS A VERY COMMON OCCURRENCE. DEFINITE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023579September 15, 2017
VISIBILITY/WIPER
DRIVERS SIDE VISOR DROPS EVER TIME YOU HIT A BUMP IN THE ROAD. IF YOU ARE NOT READY FOR IT, IT CAN BE A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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