Nissan Murano Complaints

5,967 consumer complaints on file.

#11056587December 26, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS OVER A BUMP OR GRAVEL PAVEMENT, THE BRAKE PEDAL HAD TO BE DEPRESSED ALL THE WAY TO THE FLOORBOARD IN ORDER TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DAVE SMITH NISSAN (6901 E SPRAGUE AVE, SPOKANE, WA 99212, (509) 924-6242) SEVERAL TIMES WHERE IT WAS DIAGNOSED WITH AIR IN THE BRAKES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT FOUND THAT THE FAILURE WAS UNDER INVESTIGATION WITH NHTSA PER NHTSA ACTION NUMBER: PE17002 (SERVICE BRAKES, AIR. SERVICE BRAKES). THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056651December 26, 2017
SERVICE BRAKES
MY VEHICLE HAS ONLY 84,400 MILES IT AND IS WELL MANTAINED ALSO. I HAVE NOTICED THAT MY BRAKE PETAL IS BEING PUSHED TO THE FLOOR TO STOP. IT IS TAKING A LONG TIME FOR THE VEHICLE TO STOP, A LOT OF TIMES I AM PUMPING MY BRAKES. I RECENTLY HAD MY BRAKES CHECK, ASSUMING THAT THEIR WAS A PROBLEM OR IT WAS TIME FOR ME TO GET BRAKES AND WAS ADVISED THAT THEY WERE FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056648December 26, 2017
SERVICE BRAKES
ON 11/15/17 THE BRAKE PEDAL WENT TO THE FLOOR ON OUR 2009 NISSAN MURANO WHEN STOPPING AT AN INTERSECTION. IT WAS RAINING AT THE TIME. THE BRAKES CONTINUED TO GO TO THE FLOOR WHEN ATTEMPTING TO STOP MULTIPLE TIMES FOR ABOUT 2 MILES. TURNED CAR OFF AND BACK ON WITH SAME RESULT. TOWED TO OUR LOCAL MECHANICS WHO FOUND NOTHING WRONG MECHANICALLY BUT FOUND CODES IN THE ABS SYSTEM. BRAKE PEDAL RETURNED TO NORMAL FUNCTION ON ITS OWN. MECHANICS LEFT CODES AND RECOMMENDED TO TAKE TO NISSAN DEALERSHIP. TOOK TO DEALERSHIP 11/27/17. DEALERSHIP STATED THAT THE ONLY CODES FOUND IN ABS SYSTEM WERE OLD AND DID NOT INDICATE BRAKE PROBLEM. NO DEFECTS FOUND. DEALERSHIP RECOMMENDED TO BRING BACK IF IT HAPPENS AGAIN. PROBLEM OCCURRED AGAIN, THIS TIME IN OUR DRIVEWAY WITH SNOW. TOWED THE MURANO TO THE DEALERSHIP ON 12/13/17. DESCRIPTION FROM DEALERSHIP READ, "FOUND BRAKE PEDAL VERY SOFT AND LOW. NO LEAKS FOUND IN BRAKE SYSTEM, NO CODES FOUND IN ABS ECU. BRAKE PRESSURE DOES NOT PUMP UP. NO AIR IN SYSTEM AND BACK OF MASTER CYLINDER IS DRY. BRAKE BOOSTER PASSES ALL TESTING, ALSO PEDAL IS LOW WHEN CAR IS OFF, SO BOOSTER NOT FAULT. INTERNAL HYDRAULIC PRESSURE FAILURE IN EITHER THE MASTER CYLINDER OR ABS ACTUATOR. CANNOT TEST EITHER COMPONENT SEPARATE. NO BULLETINS, BUT MANY REPORTS IN DATABASE SEARCH OF ABS ACTUATOR/S CAUSING THIS EXACT PROBLEM." COST $2,481.53 TO REPLACE ACTUATOR. JUST PICKED UP TODAY AND WILL BE VERY CAUTIOUS WITH VEHICLE HAVING LOST CONFIDENCE IN IT. IT IS VERY CONCERNING THAT THERE WAS NOTHING TO INDICATE A PROBLEM (NO ALARMS, LIGHTS, WARNINGS) BEFORE THIS ISSUE OCCURRED BOTH TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056692December 26, 2017
ELECTRICAL SYSTEM
I WENT TO DRIVE MY CAR IN THE MORNING AND IT DIDN'T TURN ON IT HAD BEEN RUNNING FINE THE WHOLE TIME IVE HAD IT. I PURCHASED THIS VEHICLE IN 2015 IT HAD 103945 MILES ON IT. IT NOW HAS 118K ON IT AND ONCE THE BATTERY WAS CHARGED WE PROCEEDED TO REPLACE IT. THE NEXT DAY IT STARTED UP GOT ME TO WORK , AS SOON AS I WAS GETTING READY TO LEAVE WORK IT WAS COMPLETELY DEAD. IT TOOK OVER AN HOUR TO JUMP IT AND FINALLY GET IT GOING. AS SOON AS I GOT HOME AND PARKED IT, ONCE AGAIN COMPLETELY DEAD. I HAVE BEEN TOLD IT IS THE ALTERNATOR BY SEVERAL PEOPLE AND HAVE NOT HAD TIME TO GET IT IN TO A SHOP AS I WORK DIFFICULT SHIFTS TO CORRELATE WITH WHAT IS AVAILABLE FOR MOST SHOPS TO PROVIDE. I DO NOT WANT TO HAVE THIS ISSUE FIXED AND THEN HAVE IT HAPPEN AGAIN THE NEXT DAY AS I HAVE READ SEVERAL COMPLAINTS HERE STATING THEY FIX THE ALTERNATOR JUST TO HAVE IT HAPPEN AGAIN. HAS THIS YEAR AND MODEL HAD ANY RECALL IN REGARDS TO THIS ISSUE AS I HAVE PURCHASED A BRAND NEW BATTERY TO HAVE IT STONE DEAD THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056342December 25, 2017
SERVICE BRAKES
BRAL\KE PEDAL FADES, MUST PUMP BRAKES TO STOP. DEALER TRIED PROGRAMMING ABS MODULE IN AUGUST 2017. PROBLEM HAS REOCURRED 12-24-17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056349December 25, 2017
SERVICE BRAKES
LOSS OF BRAKE PRESSURE FOLLOWING ABS ACTIVATION. THE VEHICLE WAS IN MOTION ON A CITY STREET AND WAS NOT TURNING. THE ROADS WERE PARTIALLY SNOW COVERED AND WHEN TRYING TO STOP THE VEHICLE THE ABS ACTIVATED. FOLLOWING THIS EVENT, THE BRAKE PEDAL TRAVELED 3/4'S IF THE WAY TO THE FLOOR BEFORE THE VEHICLE WOULD BEGIN TO SLOW DOWN. WHEN I RETURNED HOME, I REPEATEDLY PUMPED THE BRAKES UNTIL NORMAL BRAKE PRESSURE WAS ACHIEVED. BRAKE FLUID LEVEL WAS FULL AND NO LEAK WAS FOUND UPON INSPECTION OF BRAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056181December 23, 2017
AIR BAGS
AIRBAG LIGHT CONTINUES TO FLASH, AND HORN STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056196December 23, 2017
FUEL/PROPULSION SYSTEM
VEHICLE FUEL SENSOR GONE BAD. SHOWS AS CHECK ENGINE AND FUEL LEVEL IS EITHER EMPTY OR EMPTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056214December 23, 2017
AIR BAGS
FRACTURED STERNUM AS AIR BAG FAILED TO PROTECT OCCUPANT IN A CRASH. VEHICLE WAS MOVING AND HIT A VEHICLE THAT FAILED TO STOP AT STOP SIGN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11056233December 23, 2017
SERVICE BRAKES
VEHICLE BRAKE PEDAL VERY SOFT, SPONGY, AND SQUISHY AT ALL TIMES (EVEN WITH NEW BRAKE PADS, ROTORS, AND PROPERLY BLEED LINES). HAVE LOST BRAKES AT ONE POINT COMPLETELY, BRAKE PEDAL TOUCHED GROUND. I TRIED TO SLOW DOWN ON TOTALLY NORMAL ROAD CONDITIONS, MY ABS ENGAGED, BUT THE PEDAL WENT TO THE FLOOR AND DID NOT RETURN. THE TOP 10% OF THE PEDAL GIVES ME 10% BRAKING POWER, THE MIDDLE 80% OF THE PEDAL TRAVEL DOES NOTHING, AND ONLY THE BOTTOM 10% OF THE PEDAL, JUST BEFORE IT TOUCHES THE FLOOR, ACTUALLY PROVIDES ANY REAL BRAKING. AS A RESULT, THE REACTION TIME AND STOPPING DISTANCE IS TERRIBLE. THIS WILL CAUSE AN ACCIDENT AT SOME POINT. NHTSA IS INVESTIGATING, BUT NEEDS TO ACT AND ISSUE A RECALL FOR 2009 MURANO IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056029December 22, 2017
SERVICE BRAKES
DRIVING TO WORK IN REGULAR COMMUTER TRAFFIC, STOP AND GO, APPROXIMATELY 15 TO 20 MPH. I WENT OVER A SMALL BUMP IN THE ROAD WHILE I WAS SLOWING DOWN, AND IMMEDIATELY THE BRAKE PEDAL WENT TO THE FLOOR. STOPPING DISTANCE WAS SEVERELY IMPACTED. I WOULD HAVE REAR-ENDED THE PERSON IN FRONT OF ME HAD TRAFFIC NOT MOVED FORWARD BY THAT POINT. BRAKES REMAIN VERY POOR, WITH NO REAL BRAKE PRESSURE UNTIL THE BOTTOM 10% OF PEDAL TRAVEL. ABS SENSOR IS LOCKED INTO THE "RELEASE" POSITION NOW, AND AS A RESULT, THE PEDAL HAS TO TRAVEL ALL THE WAY TO THE FLOOR BEFORE SEEING ANY IMPACT TO THE CAR SPEED. IF THIS HAD HAPPENED IN A SCHOOL PARKING LOT, I WOULD HAVE RUN OVER A CHILD. PLEASE PLEASE ISSUE A RECALL FOR THIS ABS MODULE THAT IS FAILING ON 2009 MURANOS. THERE ARE SO MANY PEOPLE WHO ARE HAVING THE SAME PROBLEM. IT IS ONLY A MATTER OF TIME UNTIL SOMEONE IS KILLED OR INJURED. THE REPAIR COSTS ARE OVER $2,500 FOR A NEW PART, WHICH MOST PEOPLE CANNOT AFFORD GIVEN THAT THE CAR IS 8 YEARS OLD AND PROBABLY ONLY WORTH $10,000. MINE HAS 60,000 MILES AND HAS ALWAYS BEEN WELL TAKEN CARE OF, SO THIS IS NOT AN AGE THING - IT IS A 2009 MODEL YEAR PROBLEM. PLEASE ISSUE A RECALL ASAP. IF A MAJOR ACCIDENT OCCURS AND YOU ARE AWARE OF THIS PROBLEM, THEN YOU ARE CULPABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056094December 22, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A STOP LIGHT OR STOP SIGN, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO CORAL SPRING NISSAN (9350 W ATLANTIC BLVD, CORAL SPRING, FL 33071, PHONE (954) 753-1700) WHERE IT WAS DIAGNOSED THAT THE ABS ACTUATOR AND BRAKE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056135December 22, 2017
STRUCTURE:BODY, SUSPENSION, WHEELS
SUBFRAME RUST THROUGH AND BROKE, CAUSING LOST CONTROL OF CAR. CAR BECAME DANGEROUS AND UNSAFE TO DRIVE, WITH EXPENSIVE REPAIRS DUE TO THE BREAK. RESEARCH SHOWS THAT MANY PEOPLE WITH THE SAME CAR, OR SIMILAR YEARS, HAVE HAD SAME ISSUE. BRAKE OF SUBFRAME WAS WHILE MOVING ON HIGHWAY, CAUSING DRIFT OF CAR WITH NO CONTROL OF BACK WHEELS, PUTTING MYSELF AND OTHER CARS IN DANGER. ADDITIONAL COMPLAINTS FROM OTHER OWNERS: HTTP://WWW.CARPROBLEMZOO.COM/NISSAN/MURANO/SUSPENSION-PROBLEMS.PHP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055899December 21, 2017
ELECTRICAL SYSTEM
POWER DOOR LOCKING SYTEM IS FAILING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056002December 21, 2017
SERVICE BRAKES
STARTED ABOUT 6 MONTH AGO, WHEN I PRESS THE BRAKE TO STOP AT RED LIGHT, IT SUDDENTLY LOSE PRESSURE, MY BRAKE PADDLE WENT TO THE FLOOR, THE CAR STOPPED ABOUT FEW FEET FURTHER THAN NORMAL. I STEER TO THE SIDE TO AVOID HIT THE CAR IN FRONT. THEN I DROVE AGAIN, BRAKE BACK TO NORMAL. HAPPEN 2 MORE TIME AGAIN COUPLE MONTHS LATER. THEN A MONTH AGO, IT STAYED UNTIL I GOT TO WORK ABOUT 20 MILES AWAY. BACK TO NORMAL AFTER WORK. NOW, I HAVE THIS PROBLEM AGAIN, AND IT STAY LIKE THAT FOR 2 DAYS NOW, WON'T GO AWAY. I HAVE TO BRAKE REAL FAR AWAY TO STOP THE CAR. THE VEHICLE STOP LONGER DISTANCE, AND MY BRAKE WENT ALL THE WAY TO THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055633December 20, 2017
SERVICE BRAKES
BRAKES WILL GO ALL THE WAY TO THE FLOOR AND AT TIMES CAN NOT STOP THE CAR. THEY BLEEDED THE BRAKE LINE AND CHANGED THE FLUID, THEY REPLACED THE MASTER CYLINDER AND AFTER A MONTH IS IT ACTING UP AGAIN. NOW THEY ARE TELLING ME IS IS THE ABS SYSTEM. I ONLY HAVE 74000 MILES ON MY CAR AND IT SHOULD NOT BE HAPPEN. THIS SHOULD REALLY BE RECALLED. ONE DAY I WILL GET INTO AN ACCIDENT. I HAVE A FEW NEAR MISSES. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055660December 20, 2017
POWER TRAIN
THE TRANSFER CASE AND AXLE SEALS ON MY 2015 NISSAN MURANO HAVE BEEN LEAKING AND THE DEALER HAS HAD THE VEHICLE THREE DIFFERENT TIMES, WITHIN THE LAST MONTH AND A HALF, FOR NUMEROUS DAYS. THERE WAS 27,091 MILES ON IT WHEN I TOOK IT IN ON 11-08-17. THE DEALER HAS PROVIDED A RENTAL EACH TIME. THE THREE DATES THE VEHICLE WENT INTO THE DEALER ARE: 11-08-17, 12-02-17 AND 12-19-17. I FILED A CASE WITH NISSAN UNDER CASE #29147756 AND GAVE THEM A COPY OF THE TITLE SHOWING THAT IT WAS PURCHASED THROUGH MY FAMILY'S BUSINESS, BURKINS & FOLEY. I WILL PROVIDE YOU WITH A COPY IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055715December 20, 2017
SERVICE BRAKES
I WAS DRIVING HOME FROM WORK, TRAVELLING AT A SPEED OF ROUGHLY 35MPH. I WENT OVER A SMALL BUMP IN THE ROAD AND WENT TO APPLY BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR. I WAS ABLE TO GET OFF THE ROAD WITHOUT INCIDENT. THE DEALERSHIP SAID I NEEDED A NEW MASTER CYLINDER. I REPLACED IT. A WEEK LATER DRIVING MY CHILDREN TO SCHOOL I WAS STOPPING NORMALLY WHEN AGAIN THE BRAKE PEDAL WENT TO THE FLOOR. NOW THE DEALERSHIP STATES THEIR "BEST GUESS" TO REPAIR IS TO REPLACE THE ABS ACTUATOR. THERE IS NO GUARANTEE THIS WILL REPAIR THE PROBLEM. THIS WAS ESCALATED TO THE LEVEL OF THE NISSAN ENGINEER BECAUSE THE DEALERSHIP (JEFF SCHMITT NISSAN IN BEAVERCREEK, OHIO) WHICH IS A CERTIFIED NISSAN DEALER COULD NOT DIAGNOSE THE PROBLEM INTERNALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055823December 20, 2017
SERVICE BRAKES
WHILE DRIVING MY MURANO AND COMING UP TO A STOPLIGHT THE BRAKES FOR NO APPARENT REASON WERE SUDDENLY EXTREMELY SOFT THAT I HAD TO ALMOST FULLY DEPRESS THE BRAKE PEDAL TO THE FLOOR TO GET THE CAR TO STOP. I WAS ABLE TO GET THE CAR STOPPED BEFORE I ENTERED THE INTERSECTION AND NO ACCIDENT OCCURRED. I TOOK THE CAR TO MY LOCAL AUTO SHOP AND THEY DIAGNOSED AS THE ABS UNIT FAILED BUT I WOULD HAVE TO GO TO DEALER. WENT TO NISSAN DEALER WHO DID DIAGNOSTICS TEST WHICH INDICATED A BRAKE MASTER CYLINDER FAILURE EVEN THOUGH I SUGGESTED IT WAS THE ABS UNIT THAT HAD FAILED BASED ON MY MECHANICS DIAGNOSES. DEALER REPLACED BRAKE MASTER CYLINDER BUT DID NOT CORRECT THE BRAKE PROBLEM. THEY THEN REPLACED THE ABS HYDRAULIC UNIT WHICH DID CAUSE PROBLEM TO GO AWAY. TOTAL REPAIR COST WAS $2,479. WE HAVE A SECOND 2009 NISSAN MURANO THAT JUST HAD THE EXACT SAME THING HAPPEN TO ITS BRAKES. THERE IS CLEARLY A FAILURE IN THE ABS BRAKING SYSTEM THAT NISSAN IS CLEARLY IGNORING WHICH IS CLEARLY PUTTING CONSUMERS AT RISK OF INJURY OR DEATH. HOPE THE NTSB SPEEDS UP THEIR INVESTIGATION BEFORE SOME PERSON OR FAMILY DIES DUE TO THIS ABS BRAKING FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055539December 19, 2017
SERVICE BRAKES
WHILE DRIVING MY VEHICLE, THE BRAKES BECAME SPONGY AND REQUIRED PUSHING THE PEDAL ALL THE WAY TO THE FLOOR TO STOP. I WAS ABLE TO DRIVE THE CAR TO A LOCAL AUTO SHOP AND THEY REPLACED THE MASTER BRAKE CYLINDER AND BRAKE BOOSTER, BUT THE CAR IS STILL HAVING PROBLEMS. NOW THEY SAY IT IS THE ABS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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