Nissan Murano Complaints

5,967 consumer complaints on file.

#11193148April 1, 2019
POWER TRAIN
CVT TRANSMISSION STARTED MAKING NOISES AT 90K ON DAUGHTER S 2011 NISSAN MURANO. THIS SHOULD BE A RECALL NISSAN IS SCAMMING EVERYONE WITH ALL THESE 5K SHOP REPAIR BILLS. NISSAN YA CAN GO TO HELL AND WILL NEVER BUY ANOTHER ONE. I WILL ALSO GO TRADE MY GTR. I WOULD DRIVE CHEVY CRUZ OR CIVIC BEFORE I BUY ANOTHER NISSAN. OH THIS WAS OUR 29TH NISSAN BETWEEN MY WIFE,KIDS AND I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193150April 1, 2019
SUSPENSION
REAR K MEMBER SUBFRAME ROTTED CAR IS LESS 10 YEARS BOUGHT FROM FAMILY FRIEND ORIGINAL OWNER SO CAR WAS WELL MAINTAINED BUT FRAME ? SALVAGE YARDS LAUGH WHEN YOU ASK FOR THE PART THEY SAY THAT IS REASON MURANO IS THERE REALLY DISAPPOINTED IN NISSAN OFFERS A NEW PART WHICH I WAS GOING TO BUY BUT YOU HAVTO REPLACE THE ABS SPEED SENSORS AT $900 FOR 2 PLUS $700 K MEMBER MAYBE $3000.00 TO REPAIR NISSAN SHOULD TOTALLY RECALL THEY HAD SAME PROBLEM 2007 AND RECALLED???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193179April 1, 2019
ELECTRICAL SYSTEM
ANTI LOCK BRAKE PUMP CAN LEAK BREAK FLUID ONTO CIRCUIT BOARD CAUSING AN ELECTRICAL SHORT AND CAUSE A FIRE RISK. NISSAN RECOMMENDS PARKING VEHICLES (IN MY CASE A MURANO PLATINUM 2017) OUTSIDE. IF DRIVERS SEE ANTI-LOCK BRAKE WARNING FOR MORE THAN 10 SEC AFTER ENGINE START, DO NOT DRIVE VEHICLE. PROBLEM- MY CAR VIN DID NOT COME UP ON THE RECALL SO I NEVER RECEIVED THE WARNING. I EXPERIENCED AN ELECTRICAL FIRE UNDER HOOD (PASSENGER SIDE) WHEN CAR WAS OFF AND PARKED INSIDE MY GARAGE. WE HAPPEN TO BE HOME AND SMELL SMOKE. CALLED NISSAN CORPORATE TO URGE THE RECALL BE ISSUED AGAIN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11192757March 31, 2019
SERVICE BRAKES
WE WERE DRIVING ALONG 2 DIFFERENT TIMES AND THE BRAKES WERE NOT WORKING RIGHT. WE HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR AND WAS STILL BARELY STOPPING. IT WAS LIKE A VERY SLOW BREAKING PROCESS AND CAME CLOSE TO HITTING THE ONES IN FRONT AT A STOP LIGHT. BOTH TIMES WE NOTICED IT WAS WHEN WE WERE COMING TO A STOP SIGN OR LIGHT. EVENTUALLY THE BRAKES START TO WORK AGAIN. BUT WE DID NOTICE THAT WHEN THE CAR WAS STOPPED AND TURNED OFF AFTER THESE EVENTS, THE PEDAL WAS VERY LOOSE WHILE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192569March 30, 2019
EXTERIOR LIGHTING
I CALLED NISSAN TODAY TO REGISTER MY COMPLAINT. THEY HAVE NOT GOTTEN BACK TO ME YET. THEY REQUESTED MY VIN AND PROOF OF OWNERSHIP, AND TOOK MY COMPLAINT, AND WILL HAVE SOMEONE CALL ME. THEY ASKED ME IF I HAD TAKEN THE CAR TO A MECHANIC. I HAVE NOT, AS THE HEADLIGHTS ARE FUNCTIONING MECHANICALLY CORRECTLY (NOT DIM, NO BULBS OUT, ETC.) HOWEVER, THERE IS A SERIOUS DESIGN FLAW THAT DECREASES VISIBILITY AND MAKES DRIVING AT NIGHT DANGEROUS. THE LOW BEAM HEADLIGHTS ONLY SHINE ABOUT 30 FEET AHEAD OF THE VEHICLE. THERE IS A SHARP DELINEATED BLACK SHADOW AFTER THAT (NO DIFFUSE LIGHT). IF YOU ARE ON A FLAT GRADE, THE PROBLEM IS NOT AS NOTICEABLE. HOWEVER, AS YOU GO UP A HILL OR EVEN A SMALL GRADE, OR DOWN A HILL, OR MAKE A CORNER, THE LOW BEAMS SHINE BRIGHTLY FOR 30 FEET IN FRONT OF THE CAR, AND THEN THERE IS AN AREA OF TOTAL BLACKNESS IN FRONT OF THAT. IT'S NOT THE KIND OF LIGHT THAT SLOWLY DIFFUSES, AND THEN GETS DARK, IT IS A SHARP CUT-OFF, OF TOTAL LACK OF VISIBILITY. IF YOU'RE TRAVELING EVEN 30 MILES AN HOUR, THAT IS NOT ENOUGH VISUAL DISTANCE TO BE DRIVING SAFELY. I HAVE ALSO CALLED A NISSAN SERVICE CENTER AND THEY SAID THAT THEY "HAD HEARD OF THE PROBLEM", AND I COULD TRY ADJUSTING MY HEADLIGHTS IN AN UPWARD DIRECTION. SO MY HUSBAND TURNED THEM UP ABOUT 4-6 INCHES (WE WERE SHINING THE HEADLIGHTS ON THE SIDING ON OUR HOUSE, FOR A REFERENCE LINE). THIS CAUSED THE DISTANCE THAT THE HEADLIGHTS WOULD SHINE TO BECOME AROUND 50 FEET. STILL NOT ACCEPTABLE FOR DRIVING SAFELY. THIS IS DANGEROUS, AND I HOPE THERE IS A FIX FOR THIS PROBLEM. MY GUESS IS THAT I WILL PROBABLY BE SENT TO A NISSAN DEALER, WHO WILL SAY THERE IS NOTHING WRONG, AND THEN MY NEXT GUESS IS NISSAN WILL SAY SINCE THERE IS NO PROBLEM TO FIX, THAT THE EQUIPMENT IF FINE, AND THEY WON'T DO ANYTHING. I'M PROBABLY GOING TO HAVE TO SELL THIS CAR AT A LOSS. I'M VERY UPSET WITH THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192328March 29, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR WILL STUTTER AT RANDOM EVEN IF FILLED WITH A FULL TANK. SMELL OF BURNING AND CHECK ENGINE LIGHT COMES ON. CAR STARTS TO VIOLENTLY SHAKE. THIS IS HORRIBLE AS I DRIVE WITH MY TODDLER. I HAVE BEEN NOW READING THIS IS COMMON AND I'M LUCKY I HAVE NOT HAD AN ACCENT BY MY CAR STALLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191775March 27, 2019
SUSPENSION
NOTICED A CHANGE THE HANDLING OF THE VEHICLE OVER LITTLE BUMPS AND IN WET CONDITIONS, ALSO HAD EXCESSIVE WEAR TO THE INNER SIDES OF BOTH REAR TIRES. DISCOVERED THAT THE SUBFRAME HAD COMPLETELY ROTTED AWAY IN SOME SECTIONS AND OTHERS SECTIONS WERE PAPER THIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191987March 27, 2019
UNKNOWN OR OTHER
I WAS AT A TRAFFIC LIGHT WAITING FOR IT TO TURN GREEN. WHEN I STEPPED ON THE GAS, I REALIZED THAT IT HAD TURNED OFF. TRIED TO RE-START. FLASHED DASH SIGNS AND THEN NOTHING NOT EVEN A CLICK. I WAS ON A VERY BUSY STREET AT NIGHT IN THE RAIN. MY HAZARD BUTTON LASTED FOR 5 MINUTES AND THEN IT WENT OUT. I THOUGHT MY CAR WAS GOING TO BE HIT. A MAN ACROSS THE STREET PULLED ME OUT OF HARMS WAY. WITH THE POLICE DIRECTING TRAFFIC, MY SON AND SEVERAL PEOPLE THAT STOPPED, HELPED TO PUSH THE CAR TO SAFETY. MY CAR WAS ABLE TO BE JUMPED AND DRIVEN HOME. I WILL NOT DRIVE IT UNTIL I KNOW WHAT IS WRONG WITH IT. L AM THE ORIGINAL OWNER AND IT HAS 98,000 MILES ON IT. IT LOOKS LIKE THE 2005 HAS A RECALL ON THE ALTERNATOR, BUT I NEVER GOT THAT DONE. I STILL HAVE NOT HAD IT LOOKED AT. LOOKING AT THE COMPLAINT A LOT OF PEOPLE HAVE SEVERAL ALTERNATORS REPLACED AND THE PROBLEM IS STILL NOT FIXED. DOES ANYONE KNOW WHY THE VEHICLE WOULD TURN OFF WITH NO WARNING? .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192016March 27, 2019
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. FROM OUT OF NOWHERE, THE CONTACT NOTICED BURN MARKS ON THE FRONT AND REAR SEATS AND TAILGATE. IN ADDITION, THE CEILING INSIDE THE VEHICLE AND GLOVE COMPARTMENT HAD BURN MARKS. THE VEHICLE WAS TAKEN TO WEST COVINA NISSAN (205 N CITRUS ST, WEST COVINA, CA 91791, (626) 732-1000), BUT THE MECHANIC ONLY WANTED TO REPAIR THE UPHOLSTERY OF THE VEHICLE RATHER THAN THE OTHER AFFECTED AREAS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11190662March 22, 2019
AIR BAGS, ELECTRICAL SYSTEM
AIRBAG LIGHT LIT CONSTANTLY, OTHER INDICATOR LIGHTS, BRAKE, VOLTAGE, INTERMMITENTLY GO ON THEN OFF. POWER WINDOWS OPEN BY THEMSELVES WHEN THE CAR IS PARKED AND LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190839March 22, 2019
SEATS
DRIVERS SEAT FRAME BROKE WHILE DRIVING MAKING IT IMPOSSIBLE TO DRIVE VEHICLE SAFELY! INCIDENT HAPPENED WHILE DRIVING VEHICLE ON STREET MAKING A TURN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190639March 21, 2019
SEATS
THE DRIVER SEAT OF MY MURANO MOVE BACK WHEN I PRESS THE GAS AND WHEN I PRESS THE BRAKE IT MOVES FORWARD AND PUSHES ME UP THE GUY I BOUGHT MY CAR FROM TOLD ME THAT MOST OF THE MURANOS HAD RECALLS ON THEIR SEAT BC OF THIS REASON. IT MESSES ME UP WHEN BRAKE AND PRESSING GAS BC I'M MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190316March 20, 2019
AIR BAGS
ON 3/19/19 I WAS DRIVING DOING ABOUT 37 MILES AS I STOP AT A RED LIGHT AND THEN MADE A LEFT TURN . UPON MAKING THAT TURN I HEARD A LOUD POP INTO MY LEFT EAR AND A BURNING SENSATION ON MY LEFT ARM AND THE BACK OF MY SHOULDER . I BECAME DIZZY AND BLURRED VISION I HELD MY COMPOSURE AND PULLED INTO THE NEAREST GAS STATION I STRUGGLED TO GET THE DOOR OPEN I NOTICED ALL AIRBAGS EXPLODED EXCEPT THE TWO FRONT PASSENGER AND DRIVER BAGS . I RECEIVED BURNS AND BRUISING ON MY MY LEFT ARM NECK AND THE SIDE OF MY FACE . THERE WAS NEVER AN ACCIDENT OR DAMAGING IMPACT DONE TO THE VEHICLE FOR THIS TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189875March 19, 2019
VEHICLE SPEED CONTROL
INTERMITTENT 'FRONT RADAR OBSTRUCTION' WARNING LIGHT AND IMMEDIATE DISABLING OF THE PREDICTIVE FORWARD COLLISION WARNING, FORWARD EMERGENCY BRAKING AND CRUISE CONTROL SYSTEMS. THIS IS A SAFETY ISSUE, PARTICULARLY FOR THE RAPID DECELERATION THAT CAN OCCUR IN HEAVY TRAFFIC WHEN USING CRUISE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189955March 19, 2019
SERVICE BRAKES
SENT NISSAN A CERTIFIED LETTER DATED 2-20-19 CONCERNING NHTSA RECALL 18V-916 WITH ALL APPROPRIATE DOCUMENTATION. THE LETTER AND DOCUMENTATION WERE CERTIFIED MAIL AND I RECEIVED RECEIPT BACK FROM NISSAN. THEY HAD 30 DAYS TO RESPOND AND THEY DID NOT. SENT E MAIL TO NISSAN IN FRANKLIN TN.ON 3-18-2019. A EMAIL WAS SENT OUT TO ME ON 3-19-19 REQUESTING I SEND DOCUMENTATION. THEY ARE MAKING THIS AS HARD AS POSSIBLE TO RECEIVE .. HOW ABOUT SOME HELP FROM NHTSA *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187305March 16, 2019
POWER TRAIN
CONTINUOUS VELOCITY TRANSMISSION INHERENTLY DEFECTIVE. IT MAKES A GRINDING NOISE AT ALL SPEEDS, LACKS ACCELERATION NEEDED TO MERGE SAFELY, SHUTTERS AND DIES UNDER ACCELERATION. ALSO OVERHEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186844March 14, 2019
ENGINE
I TOOK MY MURANO IN FOR AN OIL CHANGE AND HAD A 30K SERVICE CHECK DONE AT THAT TIME. A BROKEN ENGINE MOUNT WAS FOUND. SINCE THE CAR HAD JUST 36,134 MILES ON IT AND I PURCHASED IT NEW WITH 281 MILES ON THE ODOMETER (DEALER TRADE), I CONTACTED NISSAN CUSTOMER SERVICE TO REQUEST THAT IT BE CONSIDERED COVERED UNDER WARRANTY. THEY EMPHATICALLY DENIED MY CLAIM, THEREBY LOSING A LOYAL, REPEAT CUSTOMER. I COULD UNDERSTAND IF I WAS 10K OVER WARRANTY, BUT 134 MILES? THIS IS A HUGE SAFETY CONCERN AND I'D LIKE FOR THE BROKEN ENGINE MOUNT TO BE NOTED. IF I CAN HELP OTHERS BY CONTRIBUTING TO A RECALL OR AT LEAST WARNING THEM OF POOR QUALITY AND BAD CUSTOMER SERVICE, THEN I'LL FEEL I'VE DONE MY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186356March 13, 2019
UNKNOWN OR OTHER
CLOCK WILL NOT SET TO THE CORRECT TIME. I FOLLOW THE DIRECTIONS HOW TO RESET BUT WHEN I TURN THE CAR OFF IT GO BACK TO THE OLD TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186610March 13, 2019
SERVICE BRAKES
WHEN I WOULD DRIVE AND GO TO BREAK, I COULD FEEL THE BRAKES MOVE DOWN QUICKLY AND HAVE MY FOOT ALL THE WAY TO THE FLOOR BEFORE MY CAR WOULD ACTUALLY SLOW DOWN OR STOP. I WENT TO A NISSAN DEALERSHIP, WHERE THEY DIAGNOSED MY CAR AND THEY SAID THAT THE ABS NEEDS TO BE REPLACED. I WENT TO GET A SECOND OPINION FROM A MECHANIC AND HE TOLD ME THAT MY ABS DOES NEED TO BE REPLACED AND HE LOOKED ON-LINE AND SAID THAT NISSAN WAS HAVING PROBLEMS WITH THE ABS BRAKES. WHEN I LOOKED ON-LINE AND READ THE RECALL INFORMATION (#18V916), I NOTICED I WAS HAVING THE EXACT PROBLEM WITH MY ABS BRAKES BUT MY CAR WAS A YEAR SHY OF THE RECALL YEAR MODELS. I CALLED NISSAN CUSTOMER SERVICE AND THEY SAID THERE IS NOTHING THEY CAN DO BUT THEY DID DOCUMENT MY CALL AND GAVE ME A CASE NUMBER (34912594).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185459March 8, 2019
SERVICE BRAKES
GOING APPROXIMATELY 5-10 MPH ON THE FIRST OCCASION JUST ROLLING OVER RR TRACKS AND THEN GOING 5 MPH OFF AN EXIT RAMP OVER A SMALL BUMP IN THE ROAD AND THE BRAKES FAILED/WENT ALL THE WAY TO THE FLOOR ON BOTH OCCASIONS. BASED ON THE AMOUNT OF 2011 BRAKES ISSUES I HAVE READ ABOUT ONLINE TONIGHT REGARDING THE SAME GOING OVER BUMPS/BUMP/BRAKES FAILING ISSUE, I CANNOT BELIEVE THE 2011S HAVE NOT BEEN ADDED TO THE RECALL. I EITHER EXPECT ADDING 2011S TO THE RECALL AS THE 2009'S GOT LAST MONTH OR I NEED TO KNOW WHERE TO TAKE MY CAR TO BE REPAIRED AT NO CHARGE. THIS IS A DEFINITE SAFETY ISSUE THAT NISSAN HAS BEEN MADE AWARE ABOUT IS NOT A REGULAR SINGLE PART FAILING ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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