Nissan Murano Complaints

5,967 consumer complaints on file.

#11298637January 11, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
ALL POWER TO THE VEHICLE WAS LOST WHILE PARKED IN GARAGE. ONCE CAR WAS JUMPED, ALL WARNING LIGHTS CAME ON AND STAYED ON. DROVE TO THE SHOP TO GET NEW BATERRY. SPEEDOMETER WAS NOT WORKING, MAP ON GPS WAS NOT WORKING. MECHANIC DIAGNOSED THAT THE ABS ACTUATOR NEEDS TO BE REPLACED AT A COST OF 3,500.00. THE CAR IS UNSAFE TO DRIVE AS I HAVE NO WAY TO COVER THE COST OF THE REPAIR. THIS APPARENTLY HAS BEEN AN ISSUE WITH 2009 AND AGAIN 2011 THEY 2017 VEHICLES. WHY WAS 2010 SKIPPED IN THE RECALL. I HAVE A CAR IN THE GARAGE THAT IS UNSAFE AND WHILE ALL OTHER YEARS HAVE BEEN RECALLED, THE 2010 OWNERS ARE DRIVING UNSAFE VEHICLES WHICH COULD LEAD TO DISASTROUS ACCIDENTS. WHY IS NHTSA NOT LOOKING INTO THIS? WILL IT TAKE CRASHES TO GET SOMEONE'S ATTENTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298352January 10, 2020
FUEL/PROPULSION SYSTEM
FROM TIME TO TIME THE VEHICLE UNEXPECTEDLY STALLS. ENGINE DOES NOT DIE BUT POWER TO TRANSMISSION IS LOST. VEHICLE WILL NOT REV UNLESS IT IS PUT INTO PARK OR NEUTERAL. WHEN TRANSMISSION IS ENGAGED STEPPING ON THE ACCELERATOR PRODUCES NO RPMS. VEHICLE COSTS TO SIDE OF ROAD AND PROBLEM IS SOMETIMES REMIDIED WITH SHUTTING OFF THE ENGINE AND RESTARTING OTHER TIMES I HAVE HAD TO HAVE IT TOWED TO A REPAIR SHOP WHERE I HAVE BEEN TOLD THERE IS NOTHING WRONG WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298391January 10, 2020
SERVICE BRAKES
TL* THE CONTACT OWNED A 2018 NISSAN MURANO. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 50 MPH, WHEN ATTEMPTING TO PRESS THE BRAKE PEDAL IN ORDER TO STOP FOR AN ONCOMING TURNING VEHICLE WHEN THE BRAKES FAILED. THE CONTACT STATED THAT THEY ENDED UP CRASHING INTO THE TURNING VEHICLE CAUSING THE VEHICLE TO BOUNCE OFF OF THE OTHER VEHICLE AND HIT A NEARBY GUARDRAIL. THE AIRBAGS DID DEPLOY AND SMOKE EMITTED FROM THEM. THE POLICE WERE CONTACTED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE CONTACT STATED THEIR WIFE NEEDED TO BE CUT OUT THE VEHICLE AND TAKEN TO THE HOSPITAL VIA AMBULANCE. THE WIFE SUSTAINED INJURIES TO THEIR RIGHT LEG, ANKLE, AND THE RIB AREA. THE CONTACT WHO WAS THE PASSENGER RECEIVED INJURIES TO THEIR LEFT KNEE AND HEAD WHERE MEDICAL ATTENTION WAS NEEDED. THE CONTACT HAD NOT CONTACTED THE DEALER HOWEVER PRIOR TO THE FAILURE BEING EXPERIENCED THE VEHICLE HAD A 21,000 MILE INSPECTION. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. *DT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11298410January 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING AT LOW SPEEDS THERE WAS AN ABNORMAL NOISE DETECTED. THE CONTACT STATED THAT THERE WAS ALSO AN ABNORMAL SHUDDERING WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO VAN HORN NISSAN OF SHEBOYGAN LOCATED AT 5515 RACETRACK RD, SHEBOYGAN, WI 53081, PHONE NUMBER; (920) 310-6816 TO BE DIAGNOSED HOWEVER, THE PROGNOSIS WAS UNKNOWN . THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298122January 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
CAR HESITATES WHEN ACCELERATING CAUSING A DANGER WHEN CAR DOES NOT GO AS EXPECTED WHEN PULLING INTO TRAFFIC. IT ALSO JERKS AND SHUDDERS AT LOWER SPEEDS, THE CAR SHAKES SOMEWHAT VIOLENTLY AND WILL STOP IF YOU FLOOR THE GAS PEDAL. BOUGHT THE CAR BRAND NEW FROM DEALER AND HAVE BROUGHT IN FOR THE ISSUE TO BE TOLD THE COMPUTER DOESN'T SEE A PROBLEM. I DRIVE THE CAR DAILY I KNOW THERE IS AN ISSUE AND IT IS DANGEROUS TO DRIVE WHEN IT CHOOSES NOT TO GO WHEN ACCELERATING. IT HAS BEEN A PROBLEM SINCE I BOUGHT THE CAR AND HAVE COMPLAINED TO THE DEALERSHIP NUMEROUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297906January 8, 2020
AIR BAGS
AIR BACK PASSENGER LIGHT IS ON... SAYS "PASSENGER AIR BAG OFF"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297351January 6, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297240January 5, 2020
UNKNOWN OR OTHER
WHILE DRIVING ON A PRIMARY ROAD AT APPROX. 50 MPH, MY SUNROOF EXPLODED WITHOUT WARNING. IT SOUNDED AS IF A GUN WAS FIRED NEXT TO MY EAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297088January 4, 2020
POWER TRAIN
HAD TO REPLACE TRANSMISSION AT COST OF $5012.91 AND WAS TOLD BY THE DEALERSHIP THAT WARRANTY IS 12 MONTHS/12,000 MILES JUST LIKE AN OFF-THE-SHELF CAR PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292555January 2, 2020
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE DRIVING, THE DRIVER'S SEAT SUPPORT BRACKET CRACKED AND THE SEAT ROCKED AND WAS UNSTABLE. THE SEAT WAS REPAIRED BY AN INDEPENDENT MECHANIC, BUT THE REPAIR LASTED THREE MONTHS BEFORE IT CRACKED AND SNAPPED AGAIN. THE MANUFACTURER RESPONDED TO A LETTER FROM THE CONTACT AND RESPONDED THAT THERE WAS NO RECALL; THEREFORE, THEY COULD NOT ASSIST WITH THE REPAIR COSTS. THE DEALER WAS NOT NOTIFIED. THE CONTACT REFUSED TO PAY $2,000 FOR THE REPAIRS AND THERE WAS ONLY A 90 DAY WARRANTY ON THE PART, BUT NOT THE LABOR. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292381December 31, 2019
AIR BAGS
DEPLOYED UNDER DASH AIRBAG BROKE RIGHT KNEE TIBIA BONE. VEHICLE WAS STATIONARY PREPARING TO TURN LEFT ON THE INTERSECTION WHEN THE VEHICLE GOING IN OPPOSITE DIRECTION COLLIDED WITH WITH STATIONARY MURANO. NO DAMAGES DUE TO AN ACCIDENT BUT IMPROPER DESIGN OF THE UNDER DASH AIRBAG WITH PROJECTION FOR UP TO 6 MONTH RECOVERY. IN US VEHICLES LEGS ARE POSITION DIFFERENTLY SINCE PEDALS ON THE DIFFERENT LEVELS AND RIGHT LED IS ALMOST STRETCHED HENCE AIRBAG SHALL ACCOMMODATE FOR IT.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11291959December 30, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT TRAVELED TO THE FLOORBOARD WITHOUT PROPERLY SLOWING THE VEHICLE. THE CONTACT STATED THAT THERE WERE NO SIGNS OF A BRAKE FLUID LEAK; HOWEVER, THE BRAKE FLUID RESERVOIR WENT FROM FULL TO EMPTY ONCE THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE DIRECTIONAL CONTROL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292066December 30, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE RAPIDLY JERKED WHILE SWITCHING GEARS. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT STATED THAT THE TEMPERATURE GAUGE RAN HOT PRIOR TO EXPERIENCING THE FAILURE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 09V169000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292132December 30, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE DEPRESSED FOR AN EXTENDED AMOUNT OF TIME AND ALMOST TO THE FLOORBOARD BEFORE THE VEHICLE WOULD COME TO A STOP. THE VEHICLE FAILED TO STOP IMMEDIATELY AND TOOK AN EXTENDED AMOUNT OF TIME. HAWKINSON NISSAN (LOCATED AT 5513 MILLER CIRCLE DRIVE, MATTESON, IL 60443, 708-252-3769) DIAGNOSED THAT THE ABS HAD NO FAILURE WITH THE HCU. THE DEALER FLUSHED THE BRAKE FLUID, BUT DID NOT REPLACE THE HCU. THE REPAIRS WERE PERFORMED PER NHTSA CAMPAIGN NUMBER: 18V916000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE FAILURE CONTINUED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THERE WAS A VALVE ISSUE REGARDING THE ABS, WHICH WAS A MECHANICAL DEFECT. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292149December 30, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A LOUD NOISE SIMILAR TO A GUN SHOT. THE CONTACT NOTICED THAT THE SUN ROOF SHATTERED. THE SUN SHADE WAS CLOSED SO NO GLASS ENTERED THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY ORDERED THE PART TO BE REPLACED AT A LOCAL GLASS SHOP. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291828December 29, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE SUN VISOR ON THE DRIVER'S SIDE (LEFT SIDE) NO LONGER STAYS IN THE UP POSITION. IT HANGS DOWN AND BLOCKS THE VIEW IF THE REARVIEW MIRROR AND BLOCKS THE VIEW IF STREET SIGNS AND STREET LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291659December 27, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
CAR BRAKES HARD ALL THE SUDDEN, ALMOST CAUSE ME A ACCIDENT, I CLEAN THE SENSOR THINKING IT QAS DIRT IS DOING THE SAME THING. ALSO WHEN THAT HAPPENS THE CENTER SCREEN GOES OFF I LOSE THE RADIO. I HAVE TO TURN OFF THE CAR AND ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290289December 20, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE ABS LIGHT, CRASH SENSOR LIGHT AND TRACTION CONTROL LIGHT WILL COME ON INTERMITTENTLY WHILE THE CAR IS ON. THE THREE LIGHTS WILL COME ON AT THE SAME TIME, AND WILL REMAIN ON UNTIL THE VEHICLE IS TURNED OFF. THE LIGHTS DO NOT COME ON EACH TIME THE CAR IS STARTED, AND WHEN THEY DO COME ON, IT IS NOT ONLY AT THE TIME OF START UP. THEY USUALLY COME ON AT LEAST ONCE A DAY. THEY HAVE COME ON WHEN THE VEHICLE IS STOPPED, STARTING UP FROM A RED LIGHT, WHILE DRIVING (VARIOUS SPEEDS), ETC. THERE IS NO RHYME OR REASON AS TO WHEN THE LIGHTS COME ON. WHEN THE LIGHTS ARE ON, NOTHING ELSE IS GOING ON WITH THE CAR--ONLY NORMAL USAGE--NO WEIRD SOUNDS, FEELINGS, ETC. THE CAR HAS BEEN AT THE DEALERSHIP FOR THE PAST 2 MONTHS. PER THE DEALERSHIP, THE ABS SENSORS, THE SPEED CONTROL SENSORS AND THE ACTUATOR HAVE ALL BEEN REPLACED, BUT THE LIGHTS STILL PRESENT THEMSELVES. NISSAN TECHNICIANS HAVE ADVISED THAT THEY WILL NEED TO BRING A NISSAN ENGINEER TO HELP THEM WITH THE ISSUE. THE CAR IS NOT EVEN 2 YEARS OLD AND HAS 19K MILES ON IT. THIS IS NOT AN ISSUE THAT I SHOULD BE DEALING WITH AND IT NEEDS TO BE CORRECTED PERMANENTLY SO IT IS NOT A RECURRING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290325December 20, 2019
VISIBILITY/WIPER
THE WINDSHIELD ON MY VEHICLE CHIPS EXTREMELY EASILY AND QUITE POSSIBLY IS DEFECTIVE. I AM CONCERNED FOR MY SAFETY FOR THE BELIEF THAT THE WINDSHIELD WILL NOT HOLD UP AS INTENDED IN AN ACCIDENT OR IF SOMETHING LARGE WERE TO STRIKE IT. WHEN I AM IN MOTION, SEVERAL CAR LENGTHS AWAY, VERY TINY STONES TOSSED UP FROM SMALL VEHICLES AWAY ARE CREATING LARGE DIVOTS/CHIPS. IT APPEARS THE TYPE OF STREET - CITY OR HIGHWAY - DOES NOT MATTER; IT HAPPENS ON BOTH AT VARIED SPEEDS AND TEMPERATURE/WEATHER CONDITIONS. 5 CHIPS ON THE WINDSHIELD IN LESS THAN 2 MONTHS IS MUCH HIGHER THAN THE STATISTICAL AVERAGE. ESPECIALLY WHEN I HAVE BEEN DRIVING THE SAME ROADS FOR 4 YEARS IN 3 DIFFERENT VEHICLES, TWO OF WHICH WERE MURANOS (A 2018 AND 2019) AND ONLY THE RECENT MURANO (2019) HAS HAD ALL OF THESE CHIPS. THERE ARE ALSO MANY OTHER NICKS THAT JUST DIDN'T BREAK MORE. *I HAVE HAD ALL THE CHIPS REPAIRED, BUT ANTICIPATING MORE IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290345December 20, 2019
AIR BAGS
FRONT AND PASSENGER BAGS JUST WENT OUT. WAS NEVER INVOLVED IN A WRECK. VERY STRANGE. WORRIED SICK NOW ABOUT THE SAFETY OF DRIVING IT. PLEASE HELP *DT CONSUMER IS STILL WAITING FOR A RESPONSE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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