Nissan Murano Complaints

5,967 consumer complaints on file.

#10095735October 13, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR FAILURE, AT 14K MILES. PARKING BRAKE LIGHT AND BATTERY LIGHT CAME ON. VEHICLE RAN FOR ABOUT AN HOUR, THEN BATTERY FAILED AND VEHICLE SHUT DOWN, WHILE I WAS DRIVING DOWN A BUSY INTERSTATE AT HIWAY SPEEDS. VEHICLE WAS TOWED TO NEAREST NISSAN DEALER, STAYED THERE FOR 4 DAYS TIL IT COULD HAVE ALTERNATOR REPLACED. I HAD TO RENT A CAR, OUT OF POCKET, AND GET A HOTEL ROOM FOR ONE NIGHT, OUT OF POCKET, BESIDES THE LONG JOURNEY TO GET THE CAR WHEN FINISHED, AS I WAS ABOUT 3-4 HOURS FROM HOME WHEN THIS HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095741October 13, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
ALTERNATOR FAILED AND CAR STOPPED IN THE MIDDLE OF THE FREEWAY DURING NIGHT TIME WHILE I AM DRIVING A CAR. THANKFULLY I PULLED MY CAR TO THE SIDE OF THE FREEWAY AND CALLED 911, BECAUSE I HAD NO LIGHTS AT ALL BECAUSE MY CAR TOTALLY DIED AND I HAD A BABY AND A WIFE IN THE BACK SEAT. *AK PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095598October 12, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
I RECENTLY HAD MY 2004 MURANO AT 12,000 MILES TOWED TO THE DEALERSHIP. THE BRAKE LIGHT AND BATTERY LIGHT WENT ON, ON THE WAY TO WORK IN THE MORNING AND CONTINUED TO BE ON ALL DAY. BEING THAT THERE WAS NO SIGN OF TROUBLE EXCEPT FOR THE WARNING LIGHT AND NO NISSAN DEALERSHIP IN THE AREA OF WHERE I WORK I PROCEEDED THROUGH MY DAY. I HEADED HOME AND CAME TO A STOP SIGN AND WENT TO GO ACCELERATE AND WENT NO WHERE AS IF I WAS IN NEUTRAL. I IDLED TO THE SIDE OF THE ROAD SO I COULD TURN THE TRUCK ON AND OFF AND STILL I COULD NOT ACCELERATE. I IDLED TO MY HOUSE FORTUNATELY WAS AROUND THE CORNER AND CALLED THE DEALERSHIP. THE SERVICE PERSON ASKED IF I COULD GO IN REVERSE SO I TRIED AND I COULD. I PUT IT IN DRIVE AND SURPRISINGLY WAS ABLE TO GO FORWARD SO I WAS TOLD TO BRING IT IN IMMEDIATELY. ON MY WAY TO THE DEALERSHIP ON THE HIGHWAY DOING 65 TO 70 IN THE EVENING TRAFFIC WENT TO ACCELERATE AND WENT NO WHERE!!! I WAS IN THE MIDDLE OF TRAFFIC DOING 5 MPH WITH NO WAY GETTING TO THE SHOULDER WHICH WAS SO DANGEROUS. FINALLY A KIND PERSON LET ME GO IDLE TO THE SIDE TO WHERE I COULD CALL A TOW TRUCK. AS I WAS SITTING WAITING FOR A TOW TRUCK, I TRIED TO TURN THE TRUCK ON BUT IT WOULD NOT TURN OVER. IT SEEMS TO ME THAT THIS PROBLEM IS NOT BEING REMEDIED AS IT SHOULD BE BEFORE A PERSON LOSSES A LIFE. THIS IS A SERIOUS PROBLEM THAT IS CONTINUING THROUGH THE MODELS. IT IS BEING OVER LOOKED AT THE EXPENSE OF THE CONSUMER. I AM PAYING FOR A CAR THAT HAS A GREAT REPUTATION AS I WERE TO THINK. *NM PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095625October 12, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
I OWN A NISSAN MURANO 2004 AUTOMOBILE. SINCE OCT. 6 2004 I HAVE HAD A BATTERY & BRAKE LIGHT COME ON & OFF. ON OCT. 9 WITHIN THE MORNING TIME FRAME THE BATTERY, BRAKE, ABS AND AIRBAG LIGHT CAME ON RIGHT BEFORE I STOPPED AT A STOP SIGN. ONCE I CAME TO A COMPLETE STOP I PRESSED ON THE GAS PEDAL AND THE CAR ENGINE REVVED UP BUT THE MURANO WENT NO WHERE. I SHUT OFF THE CAR AND TURNED IT BACK ON AND THE CAR DID NOT WANT TO START AT ALL. I TRIED BOOSTING IT AND THE MURANO DID TURN ON BUT THE CAR DID NOT GO ANYWHERE. I DID SEND IT THE NEAREST DEALERSHIP AND NISSAN OF JERSEY CITY, N.J. DID FIX MY PROBLEM IN A VERY QUICK MANNER. IT SEEMED TO BE A ALTERNATOR PROBLEM. THEY HAVE REPLACED MY ALTERNATOR WITH AN UPDATED VERSION. *NM PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091805October 12, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
VEHICLE LOST POWER ON A BUSY STREET. AFTER SEARCHING THE WEB, CONSUMER FOUND SIMILAR COMPLAINTS. VEHICLE WAS TOWED TO DEALER, WHO DETERMINED THAT THE ALTERNATOR WAS DEFECTIVE. *AK *NM PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093908October 10, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR DIED, NEW PART HAD TO BE ORDERED AND REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093854October 9, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
ALTERNATOR FAILED AFTER 36,000 MILES WITH LITTLE WARNING. STRANDED LATE AT NIGHT ON HIGHWAY. BACKORDER OF NISSAN REPLACEMENT ALTERNATORS. MANY REPORTS OF ALTERNATOR FAILURES IN NEW NISSANS AT WWW.FRESHALLOY.COM AND WWW.NISSANMURANO.ORG. PLEASE SEE: HTTP://FORUMS.FRESHALLOY.COM/UBBTHREADS/SHOWFLAT.PHP?CAT=&BOARD=MURANO&NUMBER=67828742&PAGE=0 AND FORUM POLL AT HTTP://WWW.NISSANMURANO.ORG/FORUMS/SHOWTHREAD.PHP?S=&THREADID=2113&PERPAGE=15&PAGENUMBER=1. *NM PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095098October 5, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 35 MPH ON A DOWN HILL SLOPE ENGINE SEIZED. AS A RESULT, POWER STEERING AND BRAKES FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093254September 28, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV), ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
THE CHECK ENGINE LIGHT COMES ON AND THE ENGINE QUITS. THIS HAS HAPPEND FOUR TIMES THE FRIST TIME IT STOPED IN THE MIDDLE OF I95 AFTERNOON RUSH. IT HAS HAPPEND THREE OYHER TIMES.*AK PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093005September 22, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, STRUCTURE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I HAVE A NISSAN MURANO 2003 & HAVE HAD THE FOLLOWING PROBLEMS WITH IT. I WAS ON AN ONLINE FORUM & THERE WAS A LINK TO THIS SITE TO LIST THE PROBLEMS I HAVE HAD WITH THIS VEHICLE. MY CAR WAS PURCHASED IN JAN. 2003. SINCE THEN I HAVE HAD THE FOLLOWING PROBLEMS: DEFECTIVE ALTERNATOR DEFECTIVE BOSE CD PLAYER DEFECTIVE BATTERY DEFECTIVE CUPHOLDER ALL THE ITEMS WERE FIXED OR REPLACED BY NISSAN UNDER WARRANTY. HOWEVER I HAVE READ THAT MANY PEOPLE HAVE HAD PROBLEMS WITH THEIR ALTERNATORS BUT HAVE NOT REPORTED TO A GOVERNENT AGENCY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092984September 21, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
CRACKED TRANSFER CASE OCCURRED TWICE ON 2003 NISSAN MURANO; AUG 27, 2004 & SEP 24 2003. CONCERN IS FUTURE INCIDENTS MAY OCCUR WHILE DRIVING ON INTERSTATE HIGHWAYS CAUSING ACCIDENTS. OTHER INTERNET SITE FORUMS INDICATED FAILURES BUT DID NOT SUBMIT COMPLAINTS TO NHTSA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089511September 21, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
WHILE DRIVING, THE VEHICLE STALLED. THE CONSUMER WAS UNABLE TO RESTART THE VEHICLE AND HAD IT TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE ALTERNATOR NEEDED TO BE REPLACED. *AK *TC *JB PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083488September 21, 2004
VEHICLE SPEED CONTROL
WHEN STOPPING AT A TRAFFIC LIGHT, THE VEHICLE SURGED FORWARD WITHOUT WARNING. THIS CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE CONSUMER REAR-ENDED ANOTHER VEHICLE AS A RESULT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. *JB THE DEALER COULD NOT DUPLICATE THE PROBLEM. RECALL #10072202 & 10072201. *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10091366September 20, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN EVER THE CAR IS IN STOP AND GO TRAFFIC IT BEGINS TO HESITATE WHEN THE GAS PEDAL IS DEPRESSED AND THEN LURCHES FORWARD. THE EFFECT IS LIKE A RUBBER BAND STRETCHING AND THEN RELEASING QUICKLY. NUMEROUS CLOSE CALLS HAVE OCCURRED BASED ON OTHER VEHICLES ASSUMING THAT WE ARE ALLOWING THEM TO ENTER THE ROAD AHEAD OF US ONLY TO SEE THE CAR LURCH AND THE BRAKES APPLIED HEAVILY.AFTER EACH OF THESE OCCURENCES SPEED CONTROL BEGINS TO SURGE AND DECLINE WHEN ENGAGED. FOUR VISITS JANUARY 14 2004 SERVICE DEPARTMENT CANNOT DUPLICATE PROBLEM. MAY, 26,2004 DEALER FOUND MASS AIR FLOW SENSOR COULD BE PROBLEM JUNE 3,2004 DEALER REPLACED MASS AIR FLOW SENSOR. JUNE 4 2004 RETURNED TO SERVICE DEPARTMENT FOR SAME PROBLEM DEALER SERVICE CANNOT REPLICATE. SEPT 14004 SAME PROBLEM DEALER CLAIMS DROVE CAR 160 MILES NOT IN STOP AND GO FOPR MORE THAN A SHORT PERIOD AND CANNOT REPLICATE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091373September 20, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
THE STEERING ON THE 2004 MURANO IS HEAVY BUT THE REALL PROBLEM OCCURRED THE OTHER DAY WHEN ANOTHER CAR WAS NOT LOOKING WHERE THEY WERE GOING AND I TRIED TO SWING OUT OF THE WAY AND THE POWER ASSIST WAS JUST NOT THERE, I COULD NOT TURN THE WHEEL HARD ENOUGH FORTUNATE THE OTHER CAR HEAR MY HORN AND JUST MISSED ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091324September 20, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
ALTERNATOR FAILED ON 2003 NISSAN MURANO AT 11,000 MILES I MISSED WORKED STUCK ON THE SIDE OF THE ROAD FOR 5 HOURS REPLACED ALTERNATOR.... TALKED TO A FEW PEOPLE ONA NEWS GROUP AND AND 47 OUT OF 118 HAD A BAD ALTERNATOR . *AK PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091208September 17, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
DRIVING VEHICLE AT NIGHT 300 MILES FROM HOME WHEN THE "BATTERY" AND BRAKE TROUBLE LIGHTS CAME ON. CAR COMPLETELY LOST POWER SUDDENLY AND I WAS NOT ABLE TO GET THE VEHICLE TO THE ROAD SHOULDER. THIS WAS VERY DANGEROUS. I WAS TOWED TO A LOCAL DEALER AND HAD TO RENT A CAR HOME AND RENT A CAR TO COME BACK FOR MY VEHICLE. ALTERNATOR WAS DIAGNOSED AS FAILED. NISSAN DEALER COULD NOT OBTAIN PART FOR 7 DAYS. NO EXPLAINATION.*AK PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091049September 15, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE REAR HATCH OF MY 2004 NISSAN MURANO SE HAS A HYDRAULIC LIFT THAT CAUSES THE REAR HATCH TO MOVE TO A FULLY OPENED POSITION WITHOUT ANY HUMAN ASSISTANCE (BEYOND PULLING ON THE EXTERNAL REAR HATCH LEVER TO INITIATE THE PROCESS).*AK ON SUNDAY, SEPTEMBER 12, 2004, THE REAR HATCH HYDRAULICS FAILED ON 5 SEPARATE OCCASIONS TO LIFT THE HATCH OPEN BY MORE THAN A FEW INCHES. WHEN I MANUALLY LIFTED THE HATCH TO AN OPEN POSITION, THE TOP CENTER EDGE OF THE HATCH CAUGHT ON THE REAR CENTER EDGE OF THE ROOF, CAUSING BODY DAMAGE. MORE IMPORTANTLY, NOW THE HATCH WILL DOES NOT OPEN FULLY WITH ANY CONSISTENCY, EITHER AUTOMATICALLY OR MANUALLY DUE TO THE BODY DAMAGE. WHEN THE DAMAGED REAR HATCH TOP EDGE CATCHES ON THE REAR CENTER EDGE OF THE ROOF, ANYBODY TRYING TO EXIT THE VEHICLE THROUGH THE REAR WILL HAVE DIFFICULTY SQUEEZING THROUGH THE OPENING. I'M TRYING TO GET A NISSAN DEALERSHIP TO REPAIR THE DAMAGE (SURPRISE, SURPRISE, THEY ARE TRYING TO EXCLUDE COVERAGE FOR REPAIRING THE DAMAGE FROM THE VEHICLE WARRANTY), BUT THOUGHT NHTSA SHOULD BE AWARE OF THE REAR HATCH FAILURE AND THE POTENTIAL FOR TRAPPING PEOPLE IN THE REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090513September 6, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IMMEDIATELY AFTER PURCHASING 2 SEPARATE 2004 MURANOS AROUND THE MIDDLE OF JULY 2004, WE HAD THE DRIVER-SIDE DOORS ON BOTH VEHICLES INTERMITTENTLY LOCK ABOUT 20% OF THE TIME. THE ENGINE CAN BE RUNNING OR NOT, THE KEY CAN BE IN THE IGNITION WITH THE ENGINE OFF, OR THE KEY CAN BE OUT OF THE IGNITION ENTIRELY. THREE SEPARATE FAMILY MEMBERS HAVE HAD THIS HAPPEN SEVERAL TIMES EACH ON BOTH CARS. FORTUNATELY, THERE HAVE BEEN NO DIRE CONSEQUENCES YET. I HAVE WALKED HOME FROM THE MAIL BOX TO GET THE SECOND KEY. MY WIFE AND HER FATHER HAVE BEEN AT A GAS STATION AND COULD ENTER THE CAR THROUGH ONE OF THE BACK DOORS. POTENTIAL SAFETY ISSUES: BEING COMPLETELY LOCKED OUT OF THE VEHICLE ON A ROAD IN THE DESERT WITH NO WATER AND UNABLE TO GET INTO THE CAR; MY WIFE BEING OUT ALONE AT NIGHT AND UNABLE TO GET INTO THE CAR FOR HER CELL PHONE TO CALL FOR HELP; A CHILD OR ANIMAL BEING LOCKED IN THE CAR IN THE HIGH HEAT IN THE ARIZONA DESERT (AN OPPORTUNITY FOR A REAL TRAGEDY). WE HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES AND TAKEN THE CARS INTO THE SERVICE DEPARTMENT. OUR SERVICE MANAGER SAID HE BELIEVED IT WAS A DESIGN FLAW. APPARENTLY THERE HAD BEEN A SIMILAR PROBLEM WITH THE 2003 MURANOS, BUT NISSAN SAYS THIS HAS BEEN FIXED ON THE 2004 MODELS. IT HASN'T BEEN FIXED ON OURS. NISSAN'S CUSTOMER SERVICE CLAIMS THERE HAVE BEEN NO OTHER COMPLAINTS AND THAT WE (THE CONSUMER) WERE THE PROBLEM. IT IS HARD TO BELIEVE THAT THREE SEPARATE PERSONS ON TWO DIFFERENT CARS ON MULTIPLE OCCASIONS HAVE THE SAME ISSUE IF THERE IS NOT A PROBLEM WITH THE VEHICLE. AND THIS IS WITH ALL OF US BEING MINDFUL OF THE PROBLEM AND BEING CAREFUL HOW WE CLOSE THE DOOR. AS A LAST RESORT, I HAVE WRITTEN A LETTER TO MR. CARLOS GHOSN, CEO OF NISSAN, N.A. APPRISING HIM OF OUR DIFFICULTY AND OF OUR INABILITY TO GET ANY HELP WHATSOEVER FROM NISSAN. IN SHORT, NOTHING HAS BEEN DONE. NO REPAIR HAS BEEN MADE. NISSAN HAS ESSENTIALLY INFORMED US THAT THEY DON'T HAVE A PROBLEM, WE DO. CAN YOU HELP? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090452September 5, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
THE TRANSFER CASE AND DRIVESHFT HAD TO BE REPLACED DUE TO A HORRIBLE NOISE THAT STARTED OCCURING AT 10200 MILES ON THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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