Nissan Murano Complaints

5,967 consumer complaints on file.

#10156168April 26, 2006
VEHICLE SPEED CONTROL
AFTER DRIVING IN STOP AND GO TRAFFIC (ENGINE COMPARTMENT VERY HOT) CAR DOES NOT RESPOND TO THROTTLE INPUT. THIS IS AN INTERMITTENTLY PROBLEM. WHEN YOU DEPRESS THE GAS PEDAL THE ENGINE DOES NOT RESPOND OR IS VERY DELAYED, AND THEN A COUPLE OF SECONDS LATER IT TRIES TO CATCH UP AND THE ENGINE SURGES TO HIGH RPM. THIS IS VERY DANGEROUS WHEN PULLING OUT IN FRONT OF TRAFFIC DUE TO THE LACK OF THROTTLE RESPONSE. IT IS ALSO VERY DANGEROUS IF THERE'S A PERSON OR OBJECT IN FRONT OF THE VEHICLE AND IT SURGES AND TAKES OFF VERY FAST. I TOOK IT TO THE DEALER WHILE IT WAS ACTING UP AND THERE WEREN'T ANY CODES IN THE ECU, BUT THE MECHANIC PUT IT ON A METER AND READ THE VOLTAGES OF THE PEDAL VS. THROTTLE BODY AND DETERMINED THE THROTTLE BODY WAS NOT RESPONDING CORRECTLY AND IT WAS THE FAULTY COMPONENT. HE ALSO ADMITTED THAT THEY'VE HAD A LOT OF SIMILAR PROBLEMS WITH THOSE THROTTLE BODIES BUT THERE HASN'T BEEN A RECALL ON THE PART. THIS IS A VERY DANGEROUS PROBLEM AND NEEDS TO BE ADDRESSED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155962April 24, 2006
SEATS:FRONT ASSEMBLY:RECLINER
DT*: THE CONTACT STATED THE DRIVER'S SIDE SEAT IS SHAKING LOSE FROM THE FRAME DUE TO A FRACTURE IN THE FRAME. THE SEAT MOVES FORWARD WHEN THE ACCELERATOR IS APPLIED AND BACKWARD WHEN THE BRAKE IS APPLIED. THE DEALERSHIP HAS BEEN NOTIFIED. *AK UPDATED 5/16/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155991April 24, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
SOMETHING ON THE ROAD PUNCTURED GAS TANK. NOTICED GAS SMELL IN DRIVEWAY & SAW THE DAMAGE. REPLACED GAS TANK AT NISSAN DEALERSHIP LOOKING FOR COMPENSATION DUE TO RECALL ALSO STILL NEEDS SHIELD PUT IN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155794April 20, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT*: THE CONTACT STATED THE FUEL TANK LEAKS. THE CONTACT CAN STILL SMELL GAS FUMES VERY STRONGLY. AN NHTSA RECALL, # 06V054000 AND 06V003000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AWAITING INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155792April 20, 2006
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT*: THE CONTACT STATED WITHOUT WARNING THE VEHICLE STALLED AT VARIOUS SPEEDS. A NHTSA RECALL, #05V319000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE ALTERNATOR; HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155574April 18, 2006
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, POWER TRAIN:AUTOMATIC TRANSMISSION
HAD THE ALTERNATOR REPLACED ON A RECALL - SUBSEQUENT THE VEHICLE STOPPED 3 TIMES WITHOUT WARNING IN TRAFFIC - TRANSMISSION NOT ENGAGED AND NO POWER - ROLLED TO STOP ON HIGHWAY AND BATTERY IS DEAD SO CANNOT RESTART - RETURNED TO DEALER TWICE AND FIRST SAID THEY HAD FORGOT TO REFLASH THE ENGINE AFTER THE RECALL INSTALLATION OF THE ALTERNATOR - AFTER THAT IT STOPPED AGAIN IN TRAFFIC WITHOUT WARNING FOR THE THIRD TIME - RETURNED TO DEALER AND THEY SAID THIS TIME THE ALTERNATOR CABLE WAS LOOSE - SINCE I FELT THE VEHICLE UNSAFE TO DRIVE, I ASKED THEY CONTACT NISSAN AT LEAST FOR A NEW ALTERNATOR AND WAS WILLING TO TRY ONE LAST TIME - NISSAN SERVICE REFUSED TO HELP AND THEN I CONSIDERED THE VEHICLE UNSAFE TO DRIVE - UNFORTUNATELY I AM ABLE VIA OUR LEASE COMPANY TO DISPOSE OF THIS VEHICLE AND GET ANOTHER - PLEASE CHECK YOUR RECORDS BECAUSE IN MY CASE, THE PROBLEMS STARTED AFTER THE ALTERNATOR CHANGE AND IT IS VERY DANGEROUS TO STALL UNEXPECTEDLY IN FREEWAY TRAFFIC - ALL HAPPENED IN FIRST QUARTER 2006 - SERVICE DETAILS AVAILABLE IF REQUESTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155470April 17, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER DRIVING ON THE HIGHWAY, THEN STUCK IN STOP & GO TRAFFIC, CAR WILL NOT ACCELERATE. HAS HAPPENED 5 TIMES, AND IS VERY DANGEROUS. IT TAKES AT LEAST 10 SECONDS FOR THE CAR THE ACCELERATE. WAS TOLD CAN'T BE FIXED UNLESS PROBLEM CAN BE RECREATED. I WAS UNABLE TO MOVE OUT OF THE WAY FOR POLICE WHEN THIS LAST HAPPENED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155489April 17, 2006
ENGINE AND ENGINE COOLING:ENGINE
WHILE ON A MAJOR ROAD WITH FOR OUR FAMILY VACATION, OUR MURANO EXPERIENCED A COMPONENT FAILURE. SPECIFICALLY, OUR ROAD TRIP ORIGINATED FROM CENTRAL NEW JERSEY WITH SEVERAL DESTINATIONS SCHEDULED FOR SEVERAL CENTRAL AND SOUTHERN FLORIDA LOCATIONS. ALL WAS NORMAL UNTIL OUR JOURNEY FROM MIAMI TO DEBARY, FL WHERE SLIGHT INDICATORS OF A MALFUNCTION BEGAN TO MANIFEST ITSELF. WHILE CRUISING ON INTERSTATE 95 BETWEEN WEST PALM BEACH AND TITUSVILLE, THE CRUISE CONTROL SPONTANEOUSLY DISENGAGED. AFTER SEVERAL ATTEMPTS TO RE-ENGAGE THE SYSTEM YIELDED THE SAME RESULTS, I INITIALLY DETERMINED THAT THERE MAY BE AN INHERENT DIFFERENCE IN THE MURANO'S CRUISE CONTROL SYSTEM VERSUS OTHER CARS I'VE DRIVEN/OWNED AND DECIDED THAT I WOULD LOOK INTO IT AT A LATER TIME. LATER IN THIS SAME TRIP (SPECIFICALLY BETWEEN TITUSVILLE AND SANFORD FLORIDA), I WAS ON A DESOLATE ROAD (ROUTE 46) WHEN THE MURANO'S 'SERVICE ENGINE' LIGHT ILLUMINATED AND IT SEEM TO BE STUCK IN 2ND GEAR. NOTE: THE MURANO HAS A BELT DRIVEN CVT AND NOT A CONVENTIONAL GEAR BOX; NEVERTHELESS, THIS WAS THE MANNER IN WHICH THE PROBLEM CAN BE CHARACTERIZED. MAKING MATTERS WORST WAS THE FACT THAT IT WAS 12:30AM AND ROUTE 46 IS SPARSELY TRAVELED, WITH NO SIGNS OF "CIVILIZATION". (NOT MEANT TO MELODRAMATIC.) FORTUNATELY, I WAS STILL ABLE TO DRIVE THE MURANO (AT NO GREATER THAN 40MPH @ 4,000RPM) TO OUR INTENDED DESTINATION. ON THE FOLLOWING MORNING, I BROUGHT MY MURANO TO DELAND NISSAN WHERE THE SERVICE DEPARTMENT PROMPTLY DETERMINED THAT THE THROTTLE BODY MALFUNCTIONED AND NEEDED TO BE REPLACED ACCORDINGLY. FORTUNATELY, THE PART WAS IN STOCK AND REPLACED UNDER WARRANTY IN LESS THAN 2 HOURS. (NOTE: THE SERVICE DEPARTMENT AT DELAND NISSAN WAS SIMPLY THE BEST SERVICE DEPARTMENT I'VE EVER ENCOUNTERED, IN TERMS OF RESPONSE TIME, PROFESSIONALISM AND CUSTOMER COMMUNICATION; I WISH MY HOME DEALER SERVICE DEPARTMENT WAS LIKEWISE.) THE REMAINDER OF OUR VACATION AND RETURN TRIP OCCURRED WITHOUT FURTHER INCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155438April 16, 2006
SEAT BELTS, EQUIPMENT
I OWN A 2005 NISSAN MURANO SL [XXX] AND DUE TO RECALL NUMBER 06V048000, I TOOK IN MY VEHICLE TO HAVE THE GAS TANK SHIELD AND SAFETY BELT WEBBING INSTALLED TO ST CHARLES NISSAN INC, ST PETERS, MO (NISSAN DEALER NO. SCN). UPON MY VEHICLE'S RETURN, I FIND THERE IS NO 2ND ROW LH SEAT BELT CLIP FOR ME TO INSERT EITHER THE 2ND ROW LH SEAT BELT OR MY CHILD SEAT SECURING HARNESS INTO. THERE WERE 3 CLIPS PRIOR TO MY TAKING THE VEHICLE INTO THE DEALERSHIP - ONE FOR 2ND ROW RH, ONE IN THE MIDDLE AND ONE FOR 2ND ROW LH. NOW THERE ARE ONLY 2 AND I CAN SEE VISIBLE SIGNS OF THE LH SEAT BELT CLIP HAVING BEING CUT OFF FROM THE SEAT. THIS PREVENTS ME FROM ATTACHING MY CHILD SEAT FOR LH REAR PASSENGER TO USE A SEAT BELT. I AM NOT SURE IF THIS IS THE DEALERSHIPS FAULT OR NISSAN'S DIRECTION TO THE DEALERSHIP TO REMOVE THE SEAT BELT CLIP, BUT AS OF RIGHT NOW THERE IS NO WAY I CAN USE A CHILD SEAT AS THERE IS NO PLACE TO SECURE THE HARNESS ON THE LEFT HAND SIDE. *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154791April 7, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
APPARENTLY A SMALL PIECE OF METAL IN THE FREEWAY WAS PICKED UP BY THE FRONT TIRES AND PUNCTURED THE FUEL TANK ON THE NISSAN MURANO. UNKNOWN BY THE DRIVER, ALL OF THE FUEL LEAKED OUT OF THE VEHICLE WHILE BEING DRIVEN. ALTHOUGH THE RECALL NOTICE HAS BEEN EXTENDED, NISSAN REFUSES TO COVER THE REPLACEMENT OF THE TANK. NISSAN'S STAND IS THAT THE "SHIELD" THAT IS THE "FIX" TO THE PUNCTURE PROBLEM WOULD NOT HAVE PREVENTED THE TANK IN OUR CAR FROM BEING PUNCTURED BECAUSE IT PROTECTS THE FRONT HALF OF THE TANK AND OUR PUNCTURE WAS ON THE BACK HALF OF THE TANK. NHTSA SHOULD TAKE NOTE AS IT APPEARS THAT THE SHIELD IS NOT ACCEPTABLE AS THE ANSWER TO THE PROBLEM IF ITEMS PICKED UP BY THE FRONT TIRES CAN STILL ALLOW A PUNCTURE TO REAR OF THE TANK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155203April 5, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER DISSATISFIED WITH THE SAFETY OF THE NISSAN MURANO. *TS ***NAR*** THE CONSUMER RECEIVED A RECALL 06V054000 WHICH REFERENCED THE FUEL TANK. THE RECALL INDICATED THAT A FITTING FOR VAPOR RECIRCULATION, WHICH IS WELDED ON THE FUEL TANK, MAY COME OFF THE FUEL TANK BECAUSE INCORRECT MATERIAL WAS USED. THE DEALER DID NOT HAVE THE PART TO PERFORM THE RECALL REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154478April 4, 2006
ELECTRICAL SYSTEM
DRIVER AND PASSENGER FRONT WINDOWS ROLL DOWN BY THEMSELVES WHEN CAR IS SHUT OFF, UNATTENDED, AND LOCKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154532April 4, 2006
SEAT BELTS:REAR/OTHER
WHILE ON A THREE HOUR ROAD TRIP, MY 11 YEAR OLD SON WAS RIDING IN THE BACK SEAT (BEHIND) DRIVER OF MY RECENTLY PURCHASED 2006 NISSAN MURANO. HE WAS PLAYING WITH THE MIDDLE SEAT BELT WHICH RETRACTS FROM THE CEILING AND SOMEHOW WRAPPED THE SEAT BELT AND KNOTTED AROUND HIS NECK. MY 19 YEAR OLD DAUGHTER WAS IN THE BACK ALSO AND TRIED TO UNSUCCESSFULLY LOOSEN THE SEAT BELT. WE PULLED OVER ON THE HIGHWAY, MY SON STARTED TO PANIC AND EACH TIME HE MOVED THE SEAT BELT GOT TIGHTER AND TIGHTER. ME AND MY FIANCE TRIED TO GET THE SEAT BELT OFF OR AT LEAST LOOSEN. AT THIS POINT MY SON COULD NOT BREATHE AND HIS FACE WAS RED AND LIPS STARTING TO TURN PURPLE. LUCKILY MY FIANCE HAD A POCKET KNIFE AND WE WERE ABLE TO CUT THE SEAT BELT. IF WE DID NOT HAVE A KNIFE, I AM SURE MY SON WOULD HAVE DIED. IF THERE WERE A SAFETY MECHANISM THAT COULD RELEASE THE SEAT BELT WE WOULD NOT HAVE BEEN THROUGH THIS TERRIBLE ORDEAL. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10154563April 4, 2006
ENGINE AND ENGINE COOLING:ENGINE
HEARD NOISE FROM ENGINE COMPARTMENT. UPON INVESTIGATION NOTICED IDLE PULLEY WAS VIBRATING AND MAKE THE SOUND. I INVESTIGATED ONLINE AT WWW.NISSANMURANO.ORG FOR SIMILAR PROBLEMS. I FOUND A SERIES OF REPORTS THAT THE BRACKET THAT HOLDS THE IDLE PULLEY WAS BROKEN. I DISASSEMBLE THE PULLEY AND FOUND THE BRACKET BROKEN. UPON EXAMINATION OF HOW THE BRACKET BROKE SEEM THAT THE BRACKET IS UNDERDESIGNED. THE CRACK SEEMS TO INDICATE THAT THE BRACKET BROKE BY BENDING FATIGUE. I SAVED ALL THE BRACKET PIECES AND I GOING TO EVALUATE UNDER A MICROSCOPE. THE FAILURE TO THIS IDLE PULLEY COULD LEAD TO AN ALTERNATOR NOT PROVIDING ENERGY TO THE CAR AND A MORE SERIOUS CONSEQUENCES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154028March 29, 2006
SEATS
FRONT DRIVERS SEAT ROCKS BACK AND FORTH WITH ACCELERATION OR BRAKING. DEALER HAS A TSB OUTLINING REPAIR OF PROBLEM. IF OUT OF WARRANTY THE DEALER WILL CHARGE $400 FOR REPAIR. I AM QUESTIONING THE SAFETY OF THIS SEAT AS THE VEHICLE AGES. WILL THE SEAT FAIL DURING AN ACCIDENT? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154034March 29, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
DRIVING OUR 2003 NISSAN MURANO AND CAR STARTED TO OVERHEAT. TOOK IT TO THE DEALER WHO SAID THE RADIATOR WAS CRACKED. CAR HAS 72,000 MILES WITH ALL SCHEDULED MAINTENANCE DONE. CALLED NISSAN NA TO SEE IF OTHERS WERE EXPERIENCING THE SAME PROBLEM AND THEY HAVE NONE REPORTED. DENIED TO HELP DUE TO EXCESSIVE MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153894March 28, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT 20MPH OR LESS, THERE WAS INCREASED STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE DIAGNOSTIC TEST WHERE PERFORMED. THERE WHERE NO FAILURE CODES DETECTED. THE SERVICE MANAGER ALSO, TEST DROVE THE VEHICLE, BUT COULD NOT DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153756March 26, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TODAY WHILE OUT OF TOWN WE WERE ATTEMPTING TO REFILL OUR 2005 NISSAN MURANO. AFTER I HAD GOT BEYOND THE HALF FULL POINT SOMEONE AT THE GAS STATION POINTED OUT THAT THERE WAS SOMETHING LEAKING FROM OUR VEHICLE. AFTER CLOSER INSPECTION BY MYSELF AND THEN A MECHANIC AT THE SERVICE STATION IT WAS NOTED TO HAVE A HOLE IN THE GAS TANK. I AM UNSURE WHAT CAUSED THIS HOLE TO OCCUR BEING THAT WE NEVER HEARD ANYTHING ACTUALLY HIT THE VEHICLE. NOT ONLY DID THIS PUT A DAMPER ON OUR WEEKEND GETAWAY BUT WE ALSO FOUND OUT HOW LITTLE COVERAGE THE EXTENDED WARRANTY PROVIDED TO US, WHICH WAS A SHOCK SINCE WE WERE VERY PRESSURED INTO BUYING THIS EXTENDED WARRANTY AND WERE TOLD THAT THE VEHICLE WOULD BE COVERED AND ALSO THAT WE WOULD HAVE 24 HOUR ROADSIDE ASSISTANCE. AFTER CONTACTING THE NISSAN 24HR ROADSIDE ASSISTANCE WE LEARNED THAT WE HAD NO COVERAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153305March 21, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WARPED ROTORS CAUSE A HAZARDOUS SITUATION WHEN BRAKING GOING DOWN HILL, BECAUSE OF SEVERE VIBRATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152578March 13, 2006
ELECTRICAL SYSTEM
AFTER I LOCK UP MY NISSAN MURANO I WILL COME TO IT FROM A MOVIE THEATER OF FROM MY HOME TO DRIVE IT AND BOTH OF THE FRONT WINDOWS WILL BE COMPLETELY DOWN AND THE VEHICLE WILL BE UNSECURED. THIS MORNING MY MURANO WAS FULL OF SNOW SINCE WE HAD 12 INCHES LAST NIGHT. I TOOK IT TO THE DEALER AND THEY PLAYED WITH THE KEY FOBS AND NOTHING WOULD HAPPEN AND AS WE WERE STANDING THEIR WITH NO ONE TOUCHING THE KEY FOBS - THE WINDOWS WENT DOWN BY THEMSELVES AGAIN. THIS FEATURE IS ONLY SUPPOSED TO HAPPEN WHEN YOU HOLD DOWN THE OPEN BUTTON ON THE KEY FOB TO LET IN COOL AIR IN THE SUMMER BEFORE YOU GET INTO YOUR MURANO. ROBERT DITTEL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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