Nissan Murano Complaints

5,967 consumer complaints on file.

#10336488June 15, 2010
VISIBILITY
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING AT 25 MPH, THE SUN VISOR FELL AND BLOCKED THE DRIVERS VIEW. THE CONTACT STATED THAT THE SUN VISOR WOULD NOT STAY IN PLACE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE CURRENT MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336512June 15, 2010
SEATS
I'VE BEEN HAVING A PROBLEM WITH THE POWER DRIVER'S SEAT IN MY 2005 NISSAN MURANO, THE DRIVER'S SIDE POWER SEAT JUST STARTED TO TILT TO ONE SIDE, AND ALSO FORWARD. IT IS LOOSE AND WILL TILT FORWARD/BACKWARD WHEN I DECELERATE/ACCELERATES. ACCORDING TO MY MECHANIC, IT'S SORT OF STRUCTURAL FAILURE WITH THE ANCHOR OF THE LEFT REAR SIDE OF THE POWER DRIVER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336203June 14, 2010
SEATS
THE DRIVER'S SEAT ON MY 2003 MURANO CONTINUES TO MOVE FORWARD SLIGHTLY AT EVERY STOP. THE CONDITION HAS BEEN GETTING WORSE BY THE MONTH. I HAVE HAD THE SEAT LOOKED AT BY THE DEALER AND WAS TOLD THE "MOVEMENT" WAS WITHIN ACCEPTABLE STANDARDS. WHAT IS AN ACCEPTABLE STANDARD FOR SEAT MOVEMENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336206June 14, 2010
VISIBILITY
SUN VISORS LOOSEN UP AND DO NOT STAY IN PLACE. I HAVE HAD THEM REPLACED AT MY EXPENSE BUT THE PROBLEM HAS SURFACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336219June 14, 2010
VISIBILITY
SUN VISOR PROBLEM: BOTH DRIVER SIDE AND PASSENGER SIDE SUN VISORS DON'T STAY UP. THIS IS DANGEROUS WHEN I'M DRIVING AS IT BLOCKS/INTERFERES WITH MY VISION! IT WILL STAY UP FOR A SHORT PERIOD OF TIME, THEN FALL WHENEVER I HIT A BUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336270June 14, 2010
SEATS
THE DRIVERS SIDE FRONT SEAT BRACKET BROKE WHILE DRIVING, THUS ALLOWING THE SEAT TO LEAN SHARPLY TO THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336043June 13, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 03 MURANO SL. PURCHASED OFF A LEASE TURN IN. CERTIFIED SUV. AT 79,000 MILES BROUGHT TO DEALER WITH ENGINE CLICKING NOISE IN DEC. 09.. DEALER COULD NOT FIND PROBLEM. NOISE CONTINUED AND BROUGHT IT BACK IN JANUARY2010. THEY CHANGED PULLEY ASSEMBLY. I CALLED TO TELL THEM NOISE WAS STILL THERE. WAS TOLD TO CHECK OIL FROM TIME TO TIME. I SAW ON MY SERVICE REPORT THEY PUT DOWN CHECK ENGINE LIGHT WAS ON AND WAS LOW ON OIL. I KNOW FOR A FACT THIS IS A LIE. TOLD THEM TO REMOVE IT FROM THE REPORT. THEY REFUSED. NOW HERE IS THE REAL PROBLEM. I WAS ON THE GARDEN STATE PARKWAY AND I LOST POWER. I RESTARTED THE SUV AND THE ENGINE PRODUCED A VERY LOUD RATTLING NOISE. I HAD IT TOWED TO NISSAN, SINCE THEY SERVICED THIS FROM WHEN IT WAS ORIGINALLY SOLD AND I LET THEM SERVICE TO PROTECT THE WARRANT AND THEY WOULD HAVE ALL THE RECORDS. WELL, THE TIMING CHAIN BROKE. I WAS TOLD THEY HAVE PLASTIC GUIDES TO GUIDE THE TIMING CHAIN AND THESE WILL WEAR AND CAUSE THE CHAIN TO SLIP. THIS OCCURRED AT 83,000 MILES. NISSAN IS REFUSING TO HELP WITH THE REPLACEMENT ENGINE. THEY WANT $8600 FOR A NEW ENGINE. ON A 2003 IS ABSURD. A USED ENGINE WITH 60,000 MILES AND NO WARRANTY WILL COST $5600. I FEEL THE SERVICE MISDIAGNOSED MY PROBLEM, NEVER SEARCHED FOR THE REAL PROBLEM IN DEC. 09 AND FALSELY PUT ON THE REPORT THE CHECK ENGINE LIGHT WAS ON AND IT WAS LOW ON OIL TO PROTECT THEMSELVES FROM ANY PROBLEMS SINCE DEC. I HAD A EXTENDED WARRANTY, WHICH I CANCELLED WHEN THEY DID NOT COVER ENGINE SEAL LEAK, TIE ROD PROBLEM AND TRANS AXLE SEAL LEAK, IN THE EXTENDED WARRANTY BROCHURE IT MENTIONS ALL THE ABOVE AS COVERED ITEMS. AFTER FIGHTING WITH DEALER AND CORPORATE I CANCELED THE WARRANTY. THE UNCOVERED REPAIRS COST ME OVER $2500. THIS WAS A NISSAN BACKED EXTENDED WARRANTY. I NOW HAVE A COMPLAINT WITH SOMERSET COUNTY WHERE THE DEALER IS LOCATED AND THE STATE OF NEW JERSEY ABOUT ALL THE RED TAPE NISSAN HAS PUT UP TO HAVE COVERED REPAIRS ACTUALLY COVERED. IF THIS FAILS, SMALL CLAIMS CT. IS NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336110June 13, 2010
VISIBILITY
2005 NISSAN MURANO PASSENGER SIDE SUNVISOR WILL NOT STAY UP. IT WILL FALL DOWN WHILE YOU ARE DRIVING INTO YOUR FIELD OF VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335799June 11, 2010
ENGINE AND ENGINE COOLING
THIS COMPLAINT IS ON THE 2006 NISSAN MURANO, ON 5/29/10 MY GRANDMOTHER AND MYSELF GOT INTO THE VEH WHEN I TURNED THE VEH ON THERE WAS A BURNING SMELL I CHECKED UNDER THE HOOD AND SAW NOTHING I GOT BACK IN AND CHECKED THE DASHBOARD TO SEE IF THERE WAS ANY MAINTENANCE ISSUE AND SAW NOTHING. AS WE WERE GETTING OUT OF THE VEHICLE MY GRANDMOTHER STATED SHE FELT HEAT ON THE AREA OF THE ARMREST. I CAME INSIDE FOR NO MORE THAN 5 MINS AND WHEN I CAME BACK OUT THE INTERIOR OF THE VEHICLE WAS ON FIRE BETWEEN THE FRONT PASSENGER SEATS I IMMEDIATELY CALLED 911 AS A RESULT OF THIS FIRE THE VEH WAS A TOTAL LOSS. I HAVE PICS OF THE AFTERMATH SHOWING THAT THE TRUNK HATCH MELTED AND THAT THE INTERIOR WAS NOTHING BUT THE FRAME. UP UNTIL 5/29/10 THERE WAS NO INDICATION THAT ANYTHING WAS WRONG WHEN THERE IS A MAINTENANCE ISSUE A GREEN WRENCH POPS UP ON THE DASHBOARD SCREEN AND THE ONLY TIME THAT POPPED UP WAS WHEN THE TIRE ROTATION MAINTENANCE WAS DUE. THE ONLY MAINTENANCE THAT I HAVE HAD DONE ON THE VEHICLE SINCE PURCHASING ON 11/07/10 WAS AN OIL CHANGE, THE OTHER SCHEDULED MAINTENANCE WAS FOR 4/17/10 FOR A TIRE ROTATION WHICH WAS NOT DONE BECAUSE THE SERVICE TECHNICIAN PUT DOWN FOR AN OIL CHANGE WHICH WAS NOT NEEDED, I HAD SCHEDULED THIS APPT ONLINE AND IT WAS ALSO CONFIRMED ONLINE WHAT I WAS COMING IN TO HAVE DONE. THE MECHANIC DID AN OIL CHANGE AND I EXPLAINED TO HIM I WAS NOT DUE FOR AN OIL CHANGE HE TOLD ME THE 2 TIRES WOULD SOON NEED TO BE REPLACED ON THE VEHICLE THEREFORE THERE WAS NO NEED TO ROTATE AN HE RESET THE MONITOR ON THE VEH. I HAVE SPOKEN WITH THE MGR OF NISSAN PASSPORT TO DISCUSS THE DAMAGES TO THE VEH AND HE SAID I WOULD HAVE TO SPEAK WITH NISSAN ABOUT THE MANUFACTURING. I HAVE BEEN TRYING TO SPEAK WITH A CONSUMER AFFAIRS REP SINCE ABOUT 6/3/10, WHEN I CALL I AM PLACED ON HOLDAM PLACED OVER 20 MINUTES AND STILL HAVE NOT BEEN ABLE TO FILE A COMPLAINT. NISSAN REP BRITTANNY EXT 47118 MY FILE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10335618June 10, 2010
FUEL SYSTEM, GASOLINE, POWER TRAIN:DRIVELINE:UNIVERSAL JOINT
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING AT ANY SPEED THE FUEL SENSOR BECAME DEFECTIVE AND THE UNIVERSAL JOINTS WERE COVERED WITH RUST. THE CONTACT STATED THAT THE FUEL SENSOR DISPLAYED THAT THERE WAS GASOLINE IN THE VEHICLE BUT THEN THE SENSOR WOULD DISPLAY THAT IT WAS EMPTY. THE CONTACT SPOKE WITH THE DEALER WHO STATED THAT THERE WERE NO RECALLS FOR THE DEFECTIVE PARTS AND THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST WHICH WAS $500. THE COST FOR THE UNIVERSAL JOINTS WAS $280. THE WARRANTY WAS NO LONGER VALID. THE VEHICLE WAS NOT REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGES WERE 160000. THE CURRENT MILEAGES WERE 170000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335501June 9, 2010
LATCHES/LOCKS/LINKAGES
1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVER "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335543June 9, 2010
WHEELS
2006 NISSAN MURANO FRONT WHEEL HUB BEARING WORN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335212June 8, 2010
SEATS
I HAVE A 2007 NISSAN MURANO S MODEL WITH A BROKEN SEAT LINKAGE BRACKET ON THE LOWER LEFT HAND SIDE OF THE DRIVERS SEAT. I WAS 3 MONTHS OUT OF MY WARRANTY WITH ONLY 25K MILES, THE VEHICLE IS MODERATELY USED AND IT'S A BIG SAFETY ISSUE. MY SEAT NO LONGER STAYS UPRIGHT AND WILL ROCK ON THE LEFT SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335219June 8, 2010
SEATS
SEAT BRACKET FOR 2005 NISSAN MURANO POWER FRONT SEAT BROKE CAUSING INSTABILITY FOR DRIVER WHEN DRIVING. THERE WERE NO DEATHS OR INJURIES, BUT DRIVING IN SUCH AN UNSTABLE CONDITION IN THE MOUNTAINOUS ROADS OF EAST TENNESSEE COULD VERY EASILY RESULT IN DEATH OR DISMEMBERMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335328June 8, 2010
VISIBILITY
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE FRONT PASSENGER SUN-VISOR FELL INVOLUNTARILY AND WHEN THE CONTACT ATTEMPTED TO PLACE THE VISOR BACK IN PLACE, IT WOULD NOT REMAIN IN POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED SHE WOULD HAVE TO PAY TO HAVE THE VISOR REPLACED. THE VEHICLE WAS NOT SERVICED AND THE FAILURE ALSO OCCURRED WITH THE DRIVER'S SUN VISOR. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED AGAIN, SHE WOULD HAVE TO TAKE THE LIABILITY FOR THE REPLACEMENT OF THE VISORS. THE VEHICLE WAS NOT SERVICED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 80,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334945June 7, 2010
VISIBILITY
WHILE DRIVING, THE DRIVER'S SIDE SUN VISOR WILL FALL DOWN TO COMPLETELY DOWN POSITION, COMPLETELY BLOCKING VIEW OF ROAD. THIS WILL HAPPEN WHEN VISOR IS IN THE COMPLETELY UP POSITION. A PREVIOUS OWNER HAS REPLACED THE VISOR FOR THE SAME ISSUE BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335110June 7, 2010
SEATS
WHILE DRIVING MY 2005 NISSAN MURANO THE DRIVERS SIDE SEAT COLLAPSED. THIS CAUSED A TEMPORARY LOSS OF CONTROL OF THE VEHICLE. LUCKILY WE WERE NOT IN AN ACCIDENT. MY BROTHER IN LAW'S DRIVERS SEAT ALSO COLLAPSED. I HAVE FOUND NUMEROUS SIMILAR STORIES ON THE INTERNET. WHEN ASKING NISSANS CONSUMER AFFAIRS TO LOOK INTO THE MATTER THEY TOOK 21 DAYS TO INVESTIGATE. THEY FINALLY TOLD US THAT THEY WOULD NOT PAY ANY OF THE $900 THAT WAS ESTIMATED TO FIX. THEY STATED THAT IT WAS DUE TO THE FACT WE DID NOT HAVE OUR WARRANTY. I'M NOT SURE WHY IT TOOK 21 DAYS TO FIGURE THAT OUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335118June 7, 2010
SEATS, VISIBILITY
I BROUGHT MY CAR IN FOR AN OIL CHANGE AND WHEN I PICKED UP THE CAR I WAS TOLD MY LIFT LINK WAS BROKEN. I INFORMED THE DEALER THAT IT WAS NOT LIKE THAT PRIOR TO BRINGING CAR IN. HE TOLD ME NISSAN MURANO HAD A HISTORY OF THIS DEFECT. I WAS NEVER TOLD OF THIS DEFECT. I QUESTION WHY THE DEALER FAILED TO TELL ME THIS UPON LEASING THE 2007 MURANO AND SECONDLY HOW IT JUST HAPPENED TO BREAK DURING A VISIT. THE TECHNICIAN EXPLAINED TO THE CONSUMER THAT THE LIFT LINK KEEPS THE SEAT IN A STABLE POSITION. HE THEN PROCEEDED TO SHOW THE CONSUMER THAT THE DRIVER'S SEAT WAS ROCKING FROM SIDE TO SIDE AND COULD BE DANGEROUS IN CASE OF AN ACCIDENT. THE CONSUMER STATED THERE WAS NOTHING WRONG WITH THE SEAT, WHEN THE VEHICLE WAS DROPPED OFF AT THE DEALER. THE CONSUMER ALSO STATED THE DRIVER'S SIDE VISOR WOULD NOT STAY IN THE UPRIGHT POSITION. THE TECHNICIAN EXAMINED THE VISOR AND STATED IT WAS BROKEN AND NEEDED TO BE REPLACED. UPDATED IVOQ 08/12/10*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335140June 7, 2010
LATCHES/LOCKS/LINKAGES
DOOR LOCKS ON MY 2005 NISSAN MURANO QUIT WORKING THROUGH KEY FOB, DRIVERS SIDE AND PASSENGER SIDE DOORS. ONLY WAY TO UNLOCK IS TO PUT KEY INTO DRIVER SIDE DOOR AND THEN MANUALLY UNLOCK ALL OTHERS, TO INCLUDE REAR HATCH. STARTED WITH FRONT PASSENGER DOOR AND THEN MADE ITS WAY AROUND THE CAR ONE DOOR AT A TIME. TOOK CAR TO NISSAN DEALERSHIP AND THEY TOLD ME IT WOULD COST HUNDREDS OF DOLLARS JUST TO DIAGNOSE THE PROBLEM SO I DIDN'T PURSUE. WANTING NISSAN TO FIX BECAUSE APPARENTLY THIS IS A COMMON OCCURRENCE. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334783June 6, 2010
VISIBILITY
THE SUN VISOR OF MY NISSAN MURANO 2004 ON THE DRIVER SIDE DOES NOT STAY UP AND KEEPS ON FALLING INTO MY EYES. FROM THE FORUMS I HAVE VISITED, I HAVE NOTICED THAT THIS IS A COMMON PROBLEM WITH MURANO VEHICLES. IT STARTED ALMOST A YEAR AGO. AT THAT TIME I USED TO BE ABLE TO PUT IT UP IN POSITION AND IT WOULD STAY UP FOR A WHILE, BUT NOW THE COGNITION HAS WORSENED. NOW NO MATTER HOW HARD I TRY, THE SUN VISOR WOULD NOT STAY IN PLACE AND KEEP ON DROPPING INTO MY EYES. I CANNOT BELIEVE THAT A REPUTED CAR MANUFACTURER LIKE NISSAN CAN BUILD SUCH AN INFERIOR PRODUCT. IN MY MIND IT IS A SAFETY ISSUE AND GOVERNMENT SHOULD ASK NISSAN TO STAND UP TO THEIR PRODUCT AND ISSUE A RECALL. THIS IS NOT THE ONLY PROBLEM I AM HAVING WITH THIS CAR. OTHER PROBLEMS ARE: 1. DRIVER SIDE POWER SEAT DOES NOT FUNCTION BECAUSE SOME PART IS BROKEN, BUT BECAUSE OF THIS, I NEED TO REPLACE ENTIRE MECHANISM. 2. GAS CAP COVER DOES NOT OPEN. I HAD TO SPEND $400 TO GET IT FIXED. 3. THERE IS SOME ENGINE COMPONENT THAT MAKES INTERNAL NOISE THAT COULD MAKE MY VEHICLE STOP WHILE DIVING. I HAVE BEEN TOLD THAT THIS COSTS $4,500. LOOKS LIKE WHOLE CAR IS FALLING APART IN UNDER 60,000 MILES. IT IS INCOMPREHENSIBLE THAT NISSAN HAS MANUFACTURED THIS CAR WITH BUILT-IN OBSOLESCENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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