Nissan Murano Complaints

5,967 consumer complaints on file.

#10379734January 31, 2011
SEATS
I DON'T RECALL A PARTICULAR INCIDENT THAT CAUSED AND INITIATED MY SEAT ISSUE WITH MY 2006 NISSAN MURANO. THE SEAT ROCKS BACK AND FORTH AND IS LEANING TOWARDS THE DRIVER'S DOOR WHEN I SIT ON IT. I WENT TO THE DEALER AND WAS TOLD THAT THE SEAT FRAME IS BROKEN AND WILL NEED TO BE REPLACED. I RESEARCHED THIS ISSUE AND FOUND OUT THAT THIS CAN POTENTIALLY INJURE SOMEONE IF THE FRAME BREAKS OFF AND CAN CAUSE A PERSON WHO IS DRIVING GET IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379755January 31, 2011
SEATS
DRIVER SEAT SUDDENLY BECAME LOOSE DURING MY AFTERNOON COMMUTE. IT ROCKS VERY BADLY FROM SIDE TO SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379596January 30, 2011
SEATS
SEAT ADJUSTER AND SEAT SLIDER GOT BROKEN IN NISSAN MURANO 2006 CAUSING DRIVER SEAT TO ROCK FROM LEFT TO RIGHT. WHEN I BROUGHT THE VEHICLE TO A SERVICE CENTER, I WAS TOLD THAT I CANNOT DRIVE IT UNTIL IT IS FIXED DUE SAFETY CONCERNS. I HAD TO FIX IT ASAP AND COST OF THE REPAIR WAS $1475. SEARCHING INTERNET I DISCOVERED THAT IT IS RATHER COMMON PROBLEM FOR MURANOS FROM 2003 TO 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380368January 29, 2011
UNKNOWN OR OTHER
FAILURE OF DOOR LOCKING MECHANISM WAS FIRST NOTICED WHEN FUEL FILLER DOOR WOULD NOT OPEN; REMOTE KEY RECYCLED SEVERAL TIMES AND FUEL-FILLER DOOR OPENED. NEXT TIME, SEVERAL MONTHS LATER, THE RIGHT PASSENGER DOOR WOULD NOT OPEN BY PASSENGER. AGAIN, REMOTE KEY RECYCLED SEVERAL TIMES AND DOOR OPENED. YESTERDAY, WHEN TRYING TO UNLOCK THE TRUNK LID THE DOOR-LOCK/UNLOCK MECHANISM FAILED AND TRUNK LID AND RIGHT FRONT PASSENGER DOOR WERE BOTH IMPOSSIBLE TO OPEN. AFTER MANY ATTEMPTS USING BOTH THE REMOTE KEYPAD AND USING THE MANUAL KEY METHOD THE DOORS WERE FINALLY UNLOCKED. TO TEST THE SYSTEM , THE DOORS WERE LOCKED USING THE MANUAL KEY AND BOTH THE TRUNK LID AND THE RIGHT FRONT PASSENGER DOORS REMAINED UNLOCKED. THE SYSTEM IS UNRELIABLE FOR SECURITY PURPOSES AND POTENTIALLY LIFE-THREATENING IN CASE THE PASSENGERS NEEDED TO EGRESS THE VEHICLE QUICKLY IN CASE OF BEING STALLED ON RAILROAD TRACKS, FIRE OR IN A WATER SUBMERSION SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379533January 29, 2011
SEATS
I PURCHASED MY 2006 MURANO FROM NISSAN OF GARDEN CITY AROUND JULY OF 2010, AFTER FILING OUT THE PAPERWORK FOR IT I NOTICED WHEN I GOT INTO THE CAR THE SEAT FELT ODD. I ASKED THE REP WHAT'S WRONG WITH IT HE SAID "OOOHH GET BRING IT BACK TOMORROW WE WILL GET IT CHECKED OUT FREE OF CHARGE". THOSE WERE HIS EXACT WORDS. I SAID OKAY NO BIG DEAL, TOOK THE VEHICLE DOWN THE NEXT MORNING LET THEM LOOK AT IT I RECEIVED A CALL TELLING ME THE SEAT FRAME NEEDS TO BE REPLACED, THEY REPLACED IT FOR FREE. MONTHS GO NO ISSUE UNTIL ONE DAY I'M DRIVING WITH MY NEPHEW IN THE BACK AND I GO TO TAKE A TURN AND THE SEAT FRAME SNAPPED AGAIN NEARLY CAUSING ME TO HIT THE CAR IN THE OTHER LANE. I FOUND A PLACE TO PULL OVER AND LOOKED UNDER THE SEAT AND NOTICED THE FRAME WAS BROKEN AGAIN. I PROCEEDED TO CALL MY DEALER I TALKED TO THE REP HE SAID HE WOULD HAVE TO SEE IF IT'S UNDER WARRANTY, HE SAID HE WOULD CALL ME BACK HE NEVER DID. EXTREMELY VEX I CALLED NISSAN TALKED TO A REP THE FIRST TIME COMPLETE BONE HEAD. TALKED TO ANOTHER REP NAMED YOLANDA BROWN SHE CALLED THE DEALERSHIP TOLD ME TO BRING IT IN TO THEM, I HAVEN'T DONE THIS YET BECAUSE SCHOOL IS NOW IN SESSION AND I'M TIED UP, HOWEVER I WILL BE TAKING IT DOWN THERE THIS WEEK. I'VE DONE MY RESEARCH ON THIS FAILURE OF A DESIGN FOR A SEAT. I DON'T UNDERSTAND HOW NISSAN COULD PUT SUCH A POOR QUALITY PRODUCT IN THEIR CAR. WHEREVER I LOOK EVERYONE IS SAYING TAKE IT TO YOUR LOCAL MECHANIC AND LET HIM WELD IT OR FABRICATE A PART FOR YOU. IF THINGS DO NOT WORK OUT WITH NISSAN I MIGHT GO THAT ROUTE. HOWEVER IT'S BEEN NOTED TO NISSAN THAT IF I GET INTO AN ACCIDENT BECAUSE OF THIS PART FAILING I WILL SUE THEM. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379160January 28, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2010 NISSAN MURANO. CONSUMER STATES THAT THE POWER WINDOWS ARE NOT SAFE DUE TO THE FACT THAT THERE WAS NO AUTOMATIC SHUT OFF OR REVERSE WHEN HIS WIFE'S ARM BECAME CAUGHT IN THE WINDOW. *KB CONSUMER SENT IN ADDITIONAL INFORMATION 1/13/2011 *KB THE CONSUMER STATED HIS WIFE'S ARM WAS CRUSHED WHEN THE POWER WINDOW BUTTON WAS ACCIDENTALLY ENGAGED. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10377853January 27, 2011
POWER TRAIN
2003 NISSAN MURANO. CONSUMER STATES DEFECTIVE AND UNSAFE TRANSMISSION. CONSUMER REQUESTS REPLACEMENT AT NO COST TO HIM *TGW THE CONSUMER STATED HE WAS ASSURED HE WOULD HAVE NO PROBLEMS WITH THE REPLACEMENT TRANSMISSION. HOWEVER, WITHIN 21 MONTHS, THE TRANSMISSION FAILED. THE CONSUMER WAS TOLD THE WARRANTY HAD EXPIRED ON THE REPLACEMENT TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379288January 27, 2011
EXTERIOR LIGHTING
HEADLIGHT LAMP CASE LEAKS CAUSING WATER TO SEEP IN AND CAUSE POTENTIAL SHORTAGE OF LAMPS. THIS CAN BE SERIOUS WHEN DRIVING AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378832January 26, 2011
VISIBILITY
NISSAN MURANO 2004 -- SUN VISOR ON DRIVERS SIDE IS NOT STAYING UP. AS I AM DRIVING ( SOMETIMES WITH MY KIDS) THE SUN VISOR DROPS DOWN BLOCKING MY VIEW. THIS IS A BIG SAFETY ISSUE AND I'M SURPRISED NO ONE HAS BEEN INJURED OR SUED NISSAN FOR THIS. I HAVE NOTICED MANY OTHER PEOPLE HAVE THE SAME COMPLAINT. THE DEALER WANTS $400.00 TO PUT IN A NEW ONE -- WHEN THIS SHOULD NEVER HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379179January 25, 2011
SEATS
WHILE DRIVING ON I95 THE DRIVER'S SEAT BROKE AND BEGAN ROCKING BACK AND FORTH. I MANAGED TO MAINTAIN CONTROL OF THE CAR TILL I GOT HOME AND PROPPED THE SEAT UP WITH WOOD BLOCKS. I LOOKED ONLINE AND FOUND NUMEROUS COMPLAINTS OF THE SAME PROBLEM FROM MURANO OWNERS, 41 EXACT SAME COMPLAINTS ON THE FIRST SITE I VIEWED. NISSAN ADMITS NO FAULT AND RECOMMENDS A $1200 REPAIR. I CALLED MY NISSAN DEALER AND THEY SAID THEY SEE THIS PROBLEM CONSTANTLY, BUT CAN USUALLY MAKE A WELD REPAIR FOR ABOUT $70. I TOOK THE CAR TO THE DEALER AND THEY QUADRUPLED THE PRICE TO $300 FOR THE WELD. WHEN I BALKED, THE MECHANIC AND THE SERVICE MANAGER TOLD ME I HAD TO HAVE THE REPAIR DONE AS IT IS A SAFETY PROBLEM. I AGREE, IT CERTAINLY IS A SAFETY PROBLEM. SHOULDN'T NISSAN ACKNOWLEDGE THEIR DESIGN FLAW BEFORE PEOPLE ARE KILLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378539January 24, 2011
SEATS
MY 2003 MURANO DRIVERS SEAT WAS REPAIRED IN 2005 FOR THE ROCKING SYMPTOM I PAID $660.00. FOUR YEARS LATER, THE BRACKET ON THE SEAT FRAME BROKE AGAIN, AND THIS TIME THE DEALER CHARGED $1100 TO REPAIR IT. WHEN I ASKED THEM WHETHER IT WAS THE SAME PARTS THAT FAILED, THEY SAID NO. TURNS OUT THAT WAS NOT TRUE. IN 2005, THE DEALERSHIP FOLLOWED THE TSB FOR THE SEAT REPAIR WHICH INVOLVED REPLACING TWO PARTS - 87458-AR06A (LIFTER LINK ASSEMBLY) AND 87454-CA61A (LIFT MOTOR). NOW, THOSE TWO PARTS HAVE BEEN COMBINED INTO ONE PART NUMBER - 87450-CA68A. ACTUALLY, THE MOST RECENT PART IS 87450-CA68B (I GUESS B SUGGESTS A REVISION). IN EITHER CASE, THE DEALER ARGUED THAT SINCE ITS A DIFFERENT PART NUMBER, ITS A DIFFERENT PART. ITS ACTUALLY THE SAME THING. I FILED A COMPLAINT WITH NNA CONSUMER AFFAIRS AND THEY DENIED ANY WARRANTY ASSISTANCE EVEN THOUGH THE ISSUE ORIGINALLY MANIFESTED DURING THE WARRANTY PERIOD. WHAT IS QUITE CLEAR IS THAT THE DRIVERS SEAT ISSUE IS A VERY COMMON ONE. A SEARCH OF NHTSA REVEALS HUNDREDS OF CASES WHERE THE SEAT HAS FAILED ON 2003-2006 MURANOS. NISSANMURANO.ORG ALSO HAS A LONG RUNNING THREAD ON THE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378541January 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN I FIRST START MY CAR IN THE GARAGE IT JUST DIED RIGHT AWAY NO LIGHTS. THEN I STARTED IT UP AGAIN, DROVE TO THE GROCERY STORE ABOUT 2 MILES AWAY. I THEN GOT INTO THE CAR TO DRIVE OUT OF THE HIGHWAY HEADED FOR HOME. TRAVELING ABOUT 1 MILES IN THE MIDDLE OF TURNING INTO A VERY BUSY MAIN STREET, MY CAR JUST SLOW DOWN AND I PUSHED ON THE GAS PEDAL THE CAR WOULD IDLE AND NOT MOVE. IT WAS A VERY SCARY MOMENT BECAUSE MANY CARS COMING CLOSE HITTING ME AND OTHER CARS ALMOST COLLIDED INTO EACH OTHER. I TRIED TO TURN THE CAR OFF AND ON JUST TO GET THE CAR MOVING OUT OF THE TRAFFIC. IT WOULD NOT LET ME ACCELERATE, THEN IT WOULD SHAKE AND SIT THERE. MY DAUGHTER AND I WERE SCARED TOO DEATH AND PRAYED THE WHOLE TIME. FINALLY I CALLED DESPERATELY BEGGING FOR THEM TO COME AND AFTER ABOUT 45MINUTES THE TOW COMPANY TRUCK SHOWED UP. I CHANGED MY OIL FAITHFULLY AND NEVER HAD ANY PROBLEMS OR LIGHTS WOULD TELL ME MY CAR IS IN TROUBLE. I HAD TO TOW THE CAR TO THE NEAREST NISSAN DEALER ACROSS THE TOWN. I WENT HOME ALL STRESSED OUT BECAUSE I COULDN'T AFFORD A CAR PROBLEM AND THE COST. I JUST GOT OUT OF SURGERY A WEEK AGO. I WAS SEARCHING WHAT KIND OF PROBLEM COULD I POSSIBLY HAVE, THEN I CAME ACROSS ALOT OF PEOPLE HAVE THE SAME ISSUE LIKE I DID. THEN ON MONDAY, THE DEALER CALLED AND ASKED IF I HAD TRANSMISSION I TOLD THEM NO. THE MAIN SERVICE MAN FROM NISSAN DEALER TOLD ME THAT THE TRANSMISSION HAS A MAJOR PROBLEM AND HAD TO BE REPLACED. MY HEART JUST DROPPED AND IT'S A GOOD THING THAT HE SAID THEY WILL PLACE AN ORDER AND REPLACED THIS WITH A NEW TRANSMISSION AND I WOULD NOT HAVE MY CAR BACK (NOT SURE WHEN). I PAID $90.00 FOR TOW SERVICES AND DON'T HAVE A CAR UNTIL WHEN TO GET TO WORK. THIS IS HORRIBLE EXPERIENCE AND NOT RIGHT THAT THIS HAPPENS TO US. WE REALLY DEPEND ON THIS CAR FOR MY FAMILY AND TAKE CARE OF THIS FAIRLY NEW CAR. I USUALLY DON'T COMPLAIN BUT THIS IS ONE IMPORTANT THAT EVERYONE NEEDS TO KNOW BEFORE SOMEONE DIES. NISSAN NEEDS TO ACCEPT RESPONSIBILITY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378329January 23, 2011
SEATS
FRONT SEAT IN THE 2007 NISSAN MURANO IS OFF IT'S BRACKET, CAN'T AFFORD TO PAY OVER 2,000 TO GET IT FIXED. THE WHOLE FRAME IS BROKEN AND IT SHAKES WHEN I SIT IN THE CAR. THE CAR HAS LESS THAN 60K ON IT. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378339January 23, 2011
LATCHES/LOCKS/LINKAGES
DOOR LOCKS ON 2005 NISSAN MURANO DON'T ALWAYS OPEN. THIS IS A SAFETY ISSUE IN CASE OF EMERGENCY THAT YOU HAVE TO GET OUT THE CAR. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378367January 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
NISSAN MUARANO 2003. WHEN HOT AND STOP AND GO, ACCELERATION CAN LAG BY 10 TO 30 SECONDS AFTER STEPPING ON ACCELERATOR PEDAL. VERY DANGEROUS. SEEMS TO BE A PRESSURE SENSOR IN THE TRANSMISSION AND THEY WANT $3000 TO $5000 TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378261January 22, 2011
POWER TRAIN
CRACKED METAL TRANSFER CASE UNDER NORMAL WORK-COMMUTE DRIVING CONDITIONS AT 60,200 MILES. CASE AND SEALS HAD TO BE REPLACED. CANNOT DRIVE VEHICLE. NISSAN HAS HAD THIS PROBLEM BEFORE - NOTE NISSAN SERVICE BULLETIN NTB04129. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378124January 21, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING 35 MPH THE SUN VISOR ON THE DRIVERS SIDE BROKE AND CONTINUED TO FALL IN HER FACE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE COST TO REPAIR THE SUN VISOR WAS $400. THERE ARE NO RECALLS OR WARRANTIES. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000. UPDATED 03/08/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378012January 20, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER SIDE SUN VISOR FLIPPED DOWN, OBSTRUCTING THE CONTACT'S VISION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED INTERMITTENTLY. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE IS 100,000. UPDATED 02/17/11* LJ UPDATED 03/07/11 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378956January 20, 2011
SERVICE BRAKES, HYDRAULIC
MY DAUGHTER WAS DRIVING MY NISSAN MURANO TO SCHOOL PULLING ON TO A FOUR LANE HIGHWAY ACCELERATING TO GET UP TO THE SPEED LIMIT WHEN ALL OF A SUDDEN THE VEHICLE LOST POWER AND STARTED TO DECELERATE, SHE WAS ALMOST REAR ENDED BY A TRAILER TRUCK. SHE HEARD A GRINDING NOISE AND WAS ABLE TO COAST INTO THE MEDIAN TO REMOVE THE VEHICLE FROM TRAFFIC. SHE WAS QUITE SHAKEN BY THE INCIDENT AS WAS I. I HAD THE VEHICLE TOWED TO A REPAIR GARAGE ONLY TO FIND OUT THAT THE TRANSMISSION WAS IN PIECES INSIDE THE PAN. I UNDERSTAND BY REVIEWING MANY WEB SITES THAT THIS HAS HAPPENED TO NUMERUS NISSAN OWNERS. DOES SOMEONE HAVE TO BE KILLED BEFORE A RECALL OR A WARNING IS INITIATED? IT APPEARS NISSAN HAS WASHED THEIR HANDS OF THESE DEFECTIVE TRANSMISSIONS AS WELL AS THE BROKEN DRIVER SEAT BRACKETS AND REAR DISC BREAK SLID PINS THAT FREEZE UP AND CAUSE THE CALIPER TO HEAT UP, REAR WHEELS AND ULTIMATELY THE TIRES. IF NISSAN (WHO IS VERY AWARE OF THE DEFECTS) OR NHTSA DOESN'T MAKE NISSAN MURANO OWNERS AWARE OF THE DANGER, SOMEONE WILL HAVE A FATAL ACCIDENT AND IT WILL BE TOO LATE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377133January 19, 2011
SEATS
UPON ENTERING THE VEHICLE TO BEGIN MY COMMUTE TO WORK, I NOTICED THE DRIVER'S SEAT HAD APPARENTLY SEPARATED FROM ITS TRACKS, AND WAS ROCKING BACK AND FORTH. THIS IS DISCONCERTING, AND CAN BE EXTREMELY DANGEROUS. THE VEHICLE WAS PURCHASED NEW IN DECEMBER 2006, AND NOW HAS 27,500 MILES ON IT. I HAVE BEEN DRIVING FOR MANY YEARS, AND HAVE NEVER EXPERIENCED A FAILURE LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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