Nissan Murano Complaints

5,967 consumer complaints on file.

#10453151March 26, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
MY NISSAN MURANO WAS A BRAND NEW 2003 IT IS NOW 8 YEARS OLD WITH 46015 MILES. THE NISSAN SERVICE DEPARTMENT IN NH CARED FOR MY VEHICLE REGULARLY; MY FIRST PROBLEM OCCURRED WHEN THE ENGINE STARTED SENDING OUT BLACK SMOKE, I FOUGHT FOR NISSAN TO TAKE RESPONSIBILITY FOR WHAT WAS HAPPENING TO MY VEHICLE, THEY DID; IT TOOK SIX TO EIGHT WEEKS TO GET THE OIL SMELL FLUSHED OUT OF THE AIR CONDITIONER. I UNDERSTAND WEAR AND TEAR BUT, MAJOR ENGINE FAULTS HAPPENING SO SOON; NISSAN CLAIMS BEING THE TOP VEHICLE MANUFACTURES. ONE OF THE MANY REASONS I BOUGHT THEIR BRAND. I DID EVERYTHING THEY SAID TO KEEP MY VEHICLE FUNCTIONING; THEN IT HAPPENED AGAIN; THE REAR POWERTRAIN REACHED ITS END, AND OIL LEAKING IN THE ENGINE, THE PISTON BALL BEARINGS IS BROKEN; AND NOW THE OIL IS LEAKING OUT. THE AVERAGE MILES DRIVEN PER YEAR IS 12000; MY VEHICLE AVERAGE 1500-MILES YEARLY. I CANNOT NOR WILL I BATTLE OVER THE 60 MONTHS/100,000 MILES WARRANTY CONTRACT; I AM APPEALING TO NISSAN CORPORATION SAYING, LOOK AND SEE IN MY CASE MY VEHICLES? PROBLEMS ARE UNIQUE; SEE THE ODDNESS OF AN ENGINE WITH ONLY 46015 MILES HAVING SUCH MAJOR PROBLEMS. SEE MY MAINTENANCE RECORDS, IT WAS NOT DUE TO NEGLECT, LOOK AT THE FIRST TIME I HAD A MAJOR PROBLEM WITH THIS ENGINE VERY EARLY IN THE FIRST TWO YEARS OF OWNING IT. THE ENGINE AND COMPONENTS ARE FAULTY; I JUST GOT A BAD MAKE. A FEEDBACK CARD CAME IN MY MAIL IT SAYS, ?AS A VALUED NISSAN CUSTOMER, YOUR SATISFACTION THROUGHOUT YOUR OWNERSHIP EXPERIENCE IS OUR COMPANY?S HIGHEST PRIORITY?? SO, THEN WHY HIDE BEHIND THE EXPIRED WARRANTY? I WAS TOLD, EVEN IF THE NHTSA FORCE A RECALL AND NISSAN FOUND I AM THE CAUSE, THE NISSAN BOARD WOULD WILLFULLY RECALL VEHICLES FROM 2004 UP, TO SPITE ME OR, SINGLE OUT THE SPECIFIC PROBLEMS I NOW HAVE REPAIR THEM IGNORING THE VEHICLE?S YOUNG ENGINE IS COMPLETELY FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452932March 25, 2012
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
WHEN YOU COME TO A COMPLETE STOP AND THEN PRESS THE ACCELERATOR DOWN THE CAR DOES NOT MOVE INITIALLY. IF YOU HOLD THE ACCELERATOR DOWN AFTER A FEW SECONDS THE CAR WILL START TO MOVE. THIS HAS HAPPENED 4 TIMES IN THE LAST 8 MONTHS AFTER DRIVING THE CAR FOR ABOUT 20 MINS. I HAVE CALLED NISSAN DEALERSHIP IN WARNER ROBINS, GA BUT NO ASSISTANCE BECAUSE THE WARRANTY RAN OUT...I JUST PURCHASED THIS VEHICLE JAN 2011, THEY HAD TO PUT IN A BRAND NEW TRANSMISSION A WEEK AFTER I PURCHASED IT BUT I WAS TOLD MONTHS LATER THE WARRANTY RAN OUT SO I WOULD HAVE TO PAY FOR DIAGNOSTIC CHECK AND THIS PARTICULAR MURANO WAS NOT UNDER THE RECALL FOR CVT. I FIND THAT HARD TO BELIEVE BECAUSE ALL THE POSTS I'VE READ REGARDING THIS EXACT SAME PROBLEM RECEIVED SOME FORM OF MAIL REGARDING A RECALL OF SOME SORT. TODAY 3/25/12 MY CAR HESITATES TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452791March 23, 2012
SEATS
DRIVERS (LEFT FRONT) SEAT BRACKET/FRAME BROKE. THE SEAT MOVES DURING TURNS, DECELERATION, ACCELERATION, AND BRAKING. DEALER WANTS $1300 TO REPLACE THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453076March 23, 2012
SEATS
TRIED TO ADJUST THE SEAT AND HEARD A LARGE CRACK. SEAT HAS NEVER WORKED WELL AGAIN. SEAT IS LIKE A WEEBLE WOOBLE. IT LEANS TO THE RIGHT. NISSAN HAS TO KNOW ABOUT THIS PROBLEM, CONSTRUCTION PROBLEM WITH THESE PARTICULAR MODELS AND YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452837March 23, 2012
SEATS
LIKE ALL THE OTHER COMPLAINTS I HAVE READ ONLINE , I HAVE THE SAME COMPLAINT. I HAD BOUGHT A 2006 MURANO WITH ONLY 28,000 MILES, ALONG WITH BEING THE SECOND OWNER ONLY AND NOT LONG AFTER I HAD IT, THE DRIVER SEAT BROKE!! THEY SAY IT IS NOT UNDER WARRANTY AND IT IS NOT A SAFETY ISSUE BUT HOW IS THAT POSSIBLE??? WHEN YOU ARE DRIVING ,YOUR SEAT IS LOOSE!!!!! AND WHAT IF YOU GET IN AN ACCIDENT AND THE OTHER HALF OF THE SEAT BREAKS AS WELL!!! HOW CAN THEY NOT RECALL THIS PRODUCT DUE TO THE NUMBER OF COMPLAINTS ON THE SAME ISSUE!!!!??? I LOVE MY CAR BUT VERY UNHAPPY WITH NISSAN THAT THEY WILL NOT STAND BY THEIR PRODUCT !!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452613March 22, 2012
SEATS
THERE IS A LOCAL USED AUTO DEALER SELLING THIS MURANO AND HAS SOLD ANOTHER ONE YESTERDAY A 2005 WITH THE SAME DIAGONAL TILTING DRIVERS SEAT ISSUE THAT IS A SAFETY PROBLEM AND THE COST WHEN A DEALER LOOKED AT IT AND SAID THAT THE LIFTER LINK SLIDE ASSEMBLY WAS BROKEN WAS $600 TO FIX. HE ALSO STATED THERE HAS BEEN A SERVICE BULLETIN OPEN FOR YEARS ON THE MURANO IN GENERAL FOR THIS ISSUE. THE LOCAL DEALER TOLD ME THAT IT WAS NORMAL AND HAS SOLD MANY WITH THIS SAME ISSUE USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452631March 22, 2012
POWER TRAIN
WHEN STARTED A LOUD WHINE IS HEARD AND INCREASES WITH ENGINE SPEED. UPON INITIALLY ACCELERATING AFTER STARTING THE VEHICLE WILL SLOW DOWN TO A CRAWL AND NOT SPEED UP EVEN WITH PEDAL TO THE FLOOR. SUDDENLY IT WILL ACCELERATE WITHOUT WARNING WHILE THE WHINE CHANGES IN PITCH. THEN WHEN YOU STOP AT A LIGHT IT WILL NOT ACCELERATE WHEN THE LIGHT TURNS GREEN NEARLY CAUSING PEOPLE TO RUN INTO THE BACK OF ME. I ALMOST DIDN'T MAKE IT THOUGHT THE LIGHT BEFORE IT TURNED RED. IF YOU DO GET IT GOING IT WILL LOSE POWER WITHOUT WARNING. THIS IS AN EXTREMELY DANGEROUS SITUATION TO DRIVE IN. THIS BEHAVIOR STARTED AFTER HAVING THE FLUID CHANGED AT THE DEALERSHIP. I HAD THE VEHICLE TOWED IN AND WAS TOLD BY THE DEALER THAT THE BELT WAS BAD AND THE TRANSMISSION NEEDED TO BE REPLACED AT A COST OF $4268.55. IT IS OBVIOUS BY NISSAN DOUBLING THE FACTORY WARRANTY ON THESE CVT'S THAT THEY KNEW OF A DEFECT BUT CHOSE NOT TO ISSUE A RECALL. IT MAKES NO SENSE TO HAVE TO REPLACE AN ENTIRE TRANSMISSION BECAUSE OF A PART FAILURE INSIDE. THIS IS A VERY POOR DESIGN IF IT CAN NOT BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452607March 21, 2012
VISIBILITY
WHEN DRIVING OVER A BUMP OR DRIVING ON A BUMPY ROAD THE DRIVER'S SIDE SUN VISOR FALLS OR DROPS DOWN UNEXPECTEDLY. IT APPEARS THAT THE VISOR IS NOT TIGHTLY HELD BY THE BRACKET THAT IT SITS ON. WHEN THIS OCCURS, THERE IS COMPLETE LOSS OF VISION THROUGH THE FRONT WINDSHIELD. WHEN DRIVING AT HIGHER SPEEDS (OR ANY SPEED FOR THAT MATTER), THIS LOSS OF VISION MIGHT CAUSE AN ACCIDENT IF THE VISOR IS NOT RAISED UP QUICKLY ENOUGH. I HAVE RESEARCHED THIS PROBLEM ONLINE AND I HAVE FOUND THAT THERE ARE MANY, MANY OTHER NISSAN MURANO OWNERS WITH THE SAME COMPLAINT, ESPECIALLY FOR OWNERS WITH MODEL YEARS 2005, 2006 AND 2007. THIS IS DEFINITELY SOMETHING THAT SHOULD BE INVESTIGATED BEFORE THERE ARE ANY SERIOUS ACCIDENTS OR LOSS OF LIFE AS A RESULT OF THIS DEFECT. THIS IS SOMETHING THAT SHOULD BE RECALLED AND REPLACED WITH A NEW SUN VISOR. THE PASSENGER'S SIDE SUN VISOR DOES NOT EXHIBIT THIS BEHAVIOR. THIS SITUATION HAS HAPPENED TO ME NUMEROUS TIMES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452462March 20, 2012
AIR BAGS
DASHBOARD AIR BAG WARNING LIGHT BEGAN FLASHING. SUBSEQUENT TRIP TO THE DEALER DIAGNOSED A DEFECTIVE PASSENGER SEAT SENSOR, WHICH IS BUILT IN TO THE SEAT BOTTOM, SO THE ENTIRE UNIT MUST BE REPLACED. ALTHOUGH I HAD PURCHASED AN EXTENDED WARRANTY, THAT PART WAS NOT COVERED AND THE SEAT BOTTOM MUST BE REPLACED AS IT IS A SAFETY ISSUE. FORWARDED A REQUEST FOR ASSISTANCE TO NISSAN USA, AND THE JURY IS STILL OUT ON THAT MOVE. THERE HAVE BEEN VERY FEW PASSENGERS IN THAT AUTOMOBILE, WITH THE GREAT MAJORITY OF THE MILES ON THE CAR BEING DRIVER ONLY MILES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452172March 19, 2012
SEATS
DRIVER SIDE SEAT MOVES WHILE DRIVING CAUSING A HUGE SAFETY CONCERN FOR ME AND MY FAMILY. THE BACK LEFT SEAT BRACKET IS BROKEN DUE TO A WEAK METAL PART. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452242March 19, 2012
SEATS
DRIVER SEAT FRAME,THE LEFT SIDE REAR BRACKET BROKE, CAUSING THE SEAT TO DROP DOWN AND BECOME UNSTABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452124March 18, 2012
VISIBILITY
THE DRIVER SIDE SUN VISOR IS FAULTY. THE FIRST TIME I PUT IT DOWN IT WAS VERY TIGHT. THE NEXT TIME I PUT IT DOWN IT WAS LIKE SOMETHING SNAPPED AND NOW THE VISOR HANGS EXTREMELY LOOSE. AS I AM DRIVING, IT CONTINUOUSLY FALLS BLOCKING MY VIEW OF THE ROAD. THIS HAPPENS ESPECIALLY WHILE DRIVING ON HIGHWAYS. I KNOW THIS IS NOT DUE TO REGULAR USE AS I HAVE SEEM MANY COMPLAINTS IN DIFFERENT NISSAN FORUMS ABOUT THIS VERY SAME PROBLEM. ARE YOU GOING TO BE THE NEXT TOYOTA AND WAIT FOR SOMEONE TO CRASH AND DIE DUE TO A SAFETY ISSUE THAT YOU ARE NOT RECALLING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451885March 16, 2012
FUEL SYSTEM, GASOLINE
SERVICE ENGINE SOON CAME UP, SO I WENT TO MY MECHANIC & TOLD ME THAT CODE "PO463" CAME UP & FUEL PUMP SENDING UNIT NEEDS TO BE REPLACED & THAT COST AROUND $800. I CHECK ONLINE & NOTICE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM. SO I THINK NISSAN NEEDS TO DO A RECALL & TAKE CARE OF THIS ISSUE....THANK YOU IN ADVANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451662March 14, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT A LOUD BANGING NOISE EMITTED FROM THE FRONT WHILE DRIVING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND AN INSPECTION WAS PERFORMED. THE FRONT SUBFRAME WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451414March 13, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE SUNROOF SHATTERED WHILE DRIVING 70 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE AS TO WHETHER THE FAILURE WAS COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 13,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451268March 12, 2012
STEERING
THE VEHICLE FAILS TO TURN AND MUST BE REFILLED WITH POWER STEERING FLUID DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451106March 11, 2012
SEATS
AS WITH ALL OF THE OTHER COMPLAINTS REGARDING THE SEATS, IT APPEARS THAT MY FRONT DRIVER SIDE SEAT HAS THE SAME PROBLEM. IT ROCKS BACK AND FORTH AND I CAN SEE THAT THE BRACKET HAS SNAPPED. NISSAN NEEDS TO BE HELD RESPONSIBLE FOR THIS SAFETY ISSUE. THERE WASN'T AN ACCIDENT THAT CAUSED THIS AND I'M NOT OBESE. I'M SURE IF THERE WAS AN ACCIDENT THIS PROBLEM WOULD RENDER THE AIRBAGS AS INEFFECTIVE. I WAS DRIVING AND GOING AROUND A TURN WHEN I NOTICED IT ROCKING. I DO KNOW IF I HAD TO STOP ABRUPTLY I'D PROBABLY END UP THROUGH THE WINDSHIELD. I DON'T THINK CONSUMERS SHOULD BEAR THE COST OF $1500 FOR A SEAT ONLY TO HAVE IT HAPPEN AGAIN IN ANOTHER 4 YEARS WHICH IS HOW LONG I'VE OWNED THE CAR. *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450723March 8, 2012
SEATS
THE PASSENGER SIDE SEAT BEGAN TO ROCK SIDE TO SIDE. THERE WAS NOT ACCIDENT OR ANY THING. IT WAS FINE ON THE WAY TO THE STORE BUT GETTING BACK INTO THE SEAT WHEN LEAVING THE STORE WE NOTICED THE ROCKING OF THE SEAT. AFTER TAKING IT TO THE SHOP THAT NIGHT WE WERE INFORMED THAT THE SEAT FRAME WAS BROKEN. THE WELD HAD FAILED. AFTER TALKING WITH THE MECHANIC WE WERE INFORMED THAT THIS IS A FAIRLY COMMON PROBLEM. A VERY EXPENSIVE PROBLEM THAT CAN HURT PEOPLE. IF NOT FIXED THIS COULD LEAD TO SERIOUS INJURIES IN AN ACCIDENT. WHY IS NISSAN NOT RESPONSIBLE FOR FIXING THIS COMMON PROBLEM THAT CAN HARM THEIR CUSTOMERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450581March 7, 2012
SEATS
SEAT JUMPS OFF ITS TRACK FROM THE LEFT SIDE OF THE DRIVER'S SEAT WHILE DRIVING. ON A CURVE OR THROUGH A PUMP ON THE ROAD CAUSES TEMPORARY DISRUPTION OF THE DRIVER'S FOCUS ON THE ROAD THEREBY LOOSING TEMPORARY CONTROL AND INCREASING THE POSSIBILITY OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450253March 5, 2012
ELECTRICAL SYSTEM
PLEASE HELP! I HAVE BEEN HAVING ISSUES WITH THIS CAR EVER SINCE I BOUGHT IT AT THIS SMALL DEALER IN ARLINGTON VA. SATURDAY MARCH 3, 2012, MY NISSAN MURANO STALLED. I AM AFRAID THE CAR WILL STALL WHEN I AM DRIVING ON THE HIGHWAY AND THIS COULD BE A SAFETY ISSUES FOR ME AND OTHER INNOCENT PEOPLE. THIS IS NOT THE FIRST TIME IT STALLED. TODAY MY DRIVER SIDE WINDOW IS STUCK AND WON'T MOVE UP OR DOWN. MUST BE SOME ELECTRICAL PROBLEM. I HAVE CONTACTED NISSAN ON ISSUES WITH THIS CAR BEFORE AND THEY REFUSED TO HELP ME. CAN SOMEONE POINT ME IN THE RIGHT DIRECTION AS TO WHO I NEED TO TALK TO AND WHO CAN HELP ME TO GET THIS RESOLVED? I TRULY BELIEVE THIS CAR NEEDS TO BE RECALLED AND IS NOT INCLUDED IN THE PAST RECALLS THAT HAVE BEEN RECORDED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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