Nissan Murano Complaints

5,967 consumer complaints on file.

#10460876June 7, 2012
SEATS
WHILE DRIVING THROUGH THE MOUNTAINS, ON VERY WINDY ROADS, I WAS IN A TURN TO THE RIGHT WHEN I HEARD A LOUD POP AND THE FRONT DRIVERS SEAT DROPPED TO BACK AND TO THE LFT, CAUSING ME TO SWERVE AND NEARLY IMPACT THE MEDIAN. I PULLED OVER AND LOOK UNDER THE SEAT AN SAW THAT THE REAR BRACKET HAD SNAPPED ON THE LEFT HAND SIDE. DOING SOME RESEARCH, I AM LEARNING THAT THIS HAS HAPPENED TO HUNDREDS OF PEOPLE. I FEEL THAT THIS IS A MAJOR ISSUE AND THAT I WAS SPARED ONLY BY THE GRACE OF GOD. THIS ISSUE NEEDS TO BE ADDRESSED BY NISSAN BEFORE SOMEONE DIES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460941June 7, 2012
SEATS
THERE WAS A POP AND THE LEFT SIDE OF THE DRIVERS SEAT DROPPED DOWN SLIGHTLY. WHEN I TRIED TO ADJUST ONLY RIGHT SIDE OF THE SEAT WOULD MOVE UP OR DOWN. LOOKING ON THE INTERNET THIS SEAMS TO BE A BIG PROBLEM FOR NISSAN IN THESE MODEL YEARS. REFERENCE SERVICE BULLETIN BT05-12D NTB085-043D DATED DECEMBER 16, 2009. IF THE SEAT WAS TO FALL BACK IN WOULD HAVE CAUSED AN ACCIDENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460558June 4, 2012
POWER TRAIN
I HAVE A 2003 NISSAN MURANO SE. I WAS DRIVING OUT OF MY HOUSE AND WHILE STILL IN MY NEIGHBORHOOD, THE CAR CAME TO A SCREECHING HALT (LOUD NOISE). I WAITED A COUPLE OF MINUTES AND TRIED PRESSING THE ACCELERATOR AGAIN AND THE CAR REFUSED TO MOVE BUT MADE ANOTHER VERY LOUD SOUND. I HAVE 2 SMALL CHILDREN THAT WERE FORTUNATELY NOT IN THE VEHICLE WITH ME. ALSO FORTUNATE WAS THAT I HAD NOT TURNED INTO A HIGH SPEED MAIN ROAD THAT WAS JUST COMING UP. I CALLED AAA AND HAD THE CAR TOWED TO THE NISSAN DEALER, WHO DIAGNOSED IT AS A TRANSFER CASE PROBLEM AND QUOTED $3300 FOR REPLACEMENT OF THE PART. UPON RESEARCHING THIS ISSUE, MY HUSBAND AND I DISCOVERED THAT THIS IS A STANDARD PROBLEM IN THE EARLIER NISSAN MURANO MODELS - HUNDREDS AND HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT THIS ONLINE AND IT HAPPENS AT ROUGHLY THE SAME MILEAGE IN THE LIFE OF THE VEHICLE. IT IS CLEARLY A MANUFACTURING DEFECT AND SHOULD HAVE BEEN A RECALL ON NISSAN'S PART AS IT IS A MAJOR SAFETY ISSUE. WE CONTACTED NISSAN CUSTOMER SERVICE AND AFTER WAITING 10 DAYS, WE WERE BASICALLY TOLD THEY WERE NOT GOING TO DO ANYTHING ABOUT IT GIVEN HOW OLD THE VEHICLE WAS AND THAT THEY DON'T ACKNOWLEDGE THAT THIS IS A MANUFACTURING DEFECT, EVEN AFTER I EXPLAINED THE RESULTS OF MY RESEARCH. I TOLD THEM THAT EVEN IF THEY CHOOSE NOT TO BELIEVE THAT OTHERS HAVE HAD THE SAME PROBLEM, A TRANSFER CASE SHOULD NOT GIVE WAY BETWEEN 80-90,000 MILES - IT IS SIMPLY NOT ACCEPTABLE. I AM EXTREMELY IRRITATED AT HOW NISSAN HANDLED THIS PROBLEM AND AM CONCERNED ABOUT THE SAFETY OF OTHERS WHO MAY END UP IN THE SAME SITUATION BUT NOT BE FORTUNATE ENOUGH TO ESCAPE BODILY HARM. THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461504June 4, 2012
POWER TRAIN
CVT TRANSMISSION FAILS TO ACCELERATE AFTER DRIVING AT LOW SPEEDS...IE LIKE THRU A PARKING AREA OR WHILE IN HEAVY STOP AND GO TRAFFIC. THAN WHILE PULLING OUT IN TRAFFIC WILL NOT NOT RESPOND TO THE GAS PEDAL WHILE PRESSING DOWN THAN IT WILL SUDDENLY SURGE AND RAPIDLY ACCELERATE. I CAN NOT SAFELY SEND MY WIFE OR DAUGHTER OUT IN THIS CAR. HAD IT BACK TO THE DEALER MANY TIMES THE TRANSFER CASE FOR THE AWD WAS REPLACED SOME TIME BACK WHEN IT CRACKED. BUT THE CVT ACTED UP OCCASIONALLY LONG BEFORE THAT.!! THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE A RECALL TO REPAIR THESE TRANSMISSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460389June 3, 2012
FUEL/PROPULSION SYSTEM
THE FUEL PUMPS SHUTS OF WHEN THE CAR IS RUNNING CAUSING THE CAR TO SHUT OFF MY MOTHER DRIVES THIS CAR AND I GOT IT WITH 20,000 MILES AND SO FAR I HAD TO REPLACE THE HI POWER STEERING LINE 250.00 THE SUN VISORS 400.00 AT NISSAN AND KNOW THE FUEL PUMP I HAVEN'T EVEN GOT THE PRICE ON THIS YET BUT I FEEL THAT NISSAN ARE SELLING CRAP FOR CARS I HAVE 2 NISSAN ALSO A 2007 ALTIMA GOT BRAND NEW AND THAT AT 300 MILES I STARTED HAVING ISSUE AND NISSAN STILL HAS NOT FIXED ANY ISSUE THAT STATED THEY DON'T FIND ANY ISSUES I THINK NISSAN SHOULD BE PAYING FOR THIS REPAIR AS IT IS A KNOWN ISSUE AND IT CAN CAUSE A PERSON TO SHUT OFF WILE DRIVING AND CAUSE A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460415June 3, 2012
ENGINE
VEHICLE WAS IN SHOP FOR MAJOR (60K) MAINTENANCE. INSPECTIONS SHOWED SOME LEAKAGE OF COOLANT FROM TOP OF ENGINE, DIAGNOSIS CONFIRMED AS LEAKING HEAD GASKETS. HAVE PURSUED COMPLAINTS WITH NISSAN DEALER AND NISSAN CONSUMER AFFAIRS. THIS IS A MAJOR DEFECT REQUIRING EXPENSIVE REPAIR IF NOT CORRECTED COULD LEAD TO ENGINE OVERHEATING AND FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460361June 2, 2012
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
VEHICLE HAS PROBLEMS WITH ACCELATION BETWEEN 40MPH AND OVER. WAS TOLD IT THAT THE CVT TRANMISSION WAS BAD AND HAD TRANSMISSION REPLACE AND NOW JUST AFTER PICKING UP VEHICLE AND DRIVING HOME, VEHICLE IS STILL HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460289June 1, 2012
STEERING
A LEAK DEVELOPED AND PROGRESSIVELY GOT WORSE. IT WAS DETERMINED IT WAS POWER STEERING FLUID. I PUT THE CAR ON THE LIFT AND IT LOOKED TO BE COMING FROM ONE OF THE HOSES. AFTER READING THESE PREVIOUS COMPLAINTS, I FIGURED IT PROBABLY WAS THE HIGH PRESSURE HOSE. INDEED IT WAS, THE REPAIR COST BEING $500. I CONTACTED NISSAN CONSUMER AFFAIRS AND FILED A COMPLAINT. I DON'T EXPECT ANY COMPENSATION, AS THEY TOLD ME IT WOULD BE BASED ON HOW MUCH SERVICE I HAD DONE PREVIOUSLY AT THE DEALER. I DO MY OWN MAINTENANCE, OIL CHANGES (I ONLY USE MOBIL1), SO IT WOULD BE BASED ON WHATEVER PREVIOUS PROBLEMS I HAD THAT I TOOK IT TO THE DEALER TO RESOLVE. THIS CAR HAS ONLY 31400 MILES ON IT, AND JUST WENT OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460305June 1, 2012
VISIBILITY/WIPER, VISIBILITY
SUN VISOR RANDOMLY DROPS DOWN FROM HEADLINER OBSTRUCTING DRIVER'S VIEW. NISSAN WILL NOT REPAIR THE PROBLEM AT NO COST IF THE VEHICLE IS OUT OF WARRANTY. THIS IS A SAFETY ISSUE AND NISSAN SHOULD REPAIR THIS DEFECT REGARDLESS OF YEAR OR MILEAGE. THIS IS AN EXPENSIVE SERVICE AT THE DEALERSHIPS, PREVENTING CERTAIN OWNERS FROM HAVING THE VISOR PROPERLY REPLACED/REPAIRED . VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460123May 31, 2012
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE LEFT SIDE BRACKET ON THE DRIVER'S SEAT FRACTURED AS THE BRAKES WERE APPLIED, CAUSING THE SEAT TO LEAN FORWARD. THE SEAT WOULD CONTINUOUSLY ROCK BACK AND FOURTH BETWEEN ACCELERATION AND DECELERATION. THE DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT SELL JUST THE BRACKET SEPARATELY AND THAT HE WOULD HAVE TO REPLACE THE ENTIRE SEAT ASSEMBLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 35,800. UPDATED 8/31/12 *CN UPDATED 09/11/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459903May 29, 2012
SEATS
THE BRACKET UNDER THE DRIVERS SEAT BROKE AS I WAS TURNING A CORNER. THE LEFT SIDE OF THE SEAT DROPPED SEVERAL INCHES AND NEARLY CAUSED ME TO GO OFF THE ROAD. THIS IS A MAJOR SAFETY ISSUE AND AFTER DOING A LITTLE RESEARCH SEEMS TO BE A MAJOR ISSUE FOR NISSAN. IT SHOULD DEFINITELY BE A RECALL AS IT IS A HUGE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459836May 28, 2012
SEATS
WHILE DRIVING, DRIVER'S SEAT BEGAN TO WOBBLE. THE NEXT THING I NOTICED WAS THAT THE SEAT DROPPED ABOUT 3 INCHES. I INSPECTED THE SEAT AND SAW THAT A WELDED BRACKET HAD BROKEN APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459842May 28, 2012
VISIBILITY
DRIVERS SIDE SUN VISOR HAS LOST ABILITY TO STAY IN UPRIGHT POSITION. WILL DROP DOWN UNEXPECTEDLY CAUSING A SAFETY ISSUE AND CANNOT BE LEFT IN ANY POSITION BUT FULLY DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459642May 25, 2012
STRUCTURE:BODY:TRUNK LID
I (FEMALE) LOADED MY TRUNK TO EMPTY MY CLASSROOM FOR THE SUMMER. I FILLED MY TRUNK WITH HEAVY BOXES THAT NEEDED TO BE MOVED. ONCE I GOT TO WHERE I WAS GOING MY TRUNK WOULD NOT OPEN. I HAD TO LAY THE SEATS DOWN AND PULL EVERYTHING OUT THAT WAY. THEN IT HAPPENED AGAIN WHEN I HAD SMALL CHILDREN AT THE GROCERY AND THEY HAD TO STAND BESIDE THE CAR B/C THE TRUNK WOULD NOT OPEN FOR ME TO LOAD IT. ALSO MY DRIVER DOOR WILL ONLY LOCK OR UNLOCK WITH A KEY NOT THE REMOTE. I GO TO THE PLACES ALONE OR WITH ONLY SMALL CHILDREN QUITE A BIT AND DO NOT FEEL THIS IS SAFE. THERE HAVE BEEN PEOPLE ALL OVER THE US WITH PROBLEMS ON THEIR MURANOS AND OTHER NISSAN VEHICLES DEALING WITH THE LOCKS. SOME EVEN ARE UNABLE TO GET THEIR GAS DOOR TO OPEN!! NISSAN REFUSES TO ADMIT THIS IS A PROBLEM. FOR THE SAFETY OF EVERYONE DRIVING A NISSAN, THIS NEEDS TO BE LOOKED AT. IT WOULD BE VERY DISTURBING TO BE APPROACHED BY A STRANGER IN A PARKING LOT AND NOT BE ABLE TO GET AWAY BECAUSE THE DOOR WON'T OPEN OR TO BE UNABLE TO PUT GAS IN YOUR VEHICLE B/C THE DOOR WOULDN'T OPEN. THE SAFETY OF CHILDREN ALSO COMES INTO PLAY WHEN A DOOR WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459691May 25, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
FRONT DOOR LOCKS DON'T WORK WITH REMOTE OR PROXIMITY FOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459507May 24, 2012
SEATS
I WAS GETTING INTO THE VEHICLE WHEN I HEARD A LOUD CRACK AND THE DRIVERS SEAT STARTED TO WOBBLE. SURE ENOUGH LIKE DOZENS OF OTHER "VICTIMS" THE FRONT BRACKET CONNECTING THE SEAT TO THE FRAME SNAPPED. THANK GOODNESS I WAS PARKED WHEN THIS HAPPENED. LUCKILY. I WAS ABLE TO HAVE THE DEALERSHIP WELD THE SEAT FRAME TOGETHER, BUT THEY ADMIT IT PROBABLY WILL NOT HOLD FOR LONG. NISSAN IS WELL AWARE OF THIS ISSUE AND REFUSES TO DO ANYTHING ABOUT IT EXCEPT FORCE THEIR CUSTOMERS TO PAY $1000 OR MORE TO HAVE THE SEAT REPLACED. THEY CLAIM IT IS NOT A SAFETY ISSUE, SO UNFORTUNATELY I GUESS IT WILL TAKE SOMEONE GETTING KILLED AND THE SUBSEQUENT LAWSUIT TO GET THEIR ATTENTION. POOR DESIGN ON SOMETHING THAT SHOULD NOT WEAR OUT OVER THE LIFE OF THE CAR AND WORSE YET IS THE MANUFACTURER'S ATTITUDE TOWARD THEIR CUSTOMER BASE FOR A KNOWN AND WELL DOCUMENTED FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459539May 24, 2012
SEATS, AIR BAGS
THIS IS THE SECOND TIME THE DRIVER'S SEAT BRACKET HAS BROKEN. THE FIRST TIME, WE SHAMED THE LOCAL NISSAN DEALER TO FIX IT, BUT THIS WAS ONLY TEMPORARY AS THE SEAT HAS JUST BROKEN AGAIN. WE CONTACTED NISSAN BUT THEY SAID WE ARE ON OUR OWN. AIR BAG LIGHT IS SUPPOSEDLY LINKED TO THIS ISSUE AS WELL. ALSO CONTACTED NISSAN ABOUT THIS AND ESCALATED ALL THE WAY TO NORTH AMERICAN HQ TO NO AVAIL. IT APPEARS THAT NISSAN WOULD RATHER TAKE THEIR CHANCES ON LAW SUITS THAN HAVE THEIR CUSTOMERS SAFELY DRIVE THEIR PRODUCTS. AFTER PURCHASING AT LEAST 10 NISSAN PRODUCTS OVER THE PAST 30 YEARS I WILL NEVER PURCHASE ANOTHER. FOREVER IS A LONG TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459404May 23, 2012
SEATS
SEAT LIFTER FAILED TO RAISE THE SEAT ON LEFT SIDE SIDE WHILE THE RIGHT SIDE WORKED. DEALER STATES THIS IS A COMMON FAILURE FOR THE MURANO (ALONG WITH SEAT RAILS BREAKING). THIS IS A SAFETY ISSUE AS A DRIVER NEEDS THE SEAT TO BE THE RIGHT HEIGHT TO SEE OUT THE WINDOWS AND BE ABLE TO USE THE MIRRORS. THIS SHOULD BE COVERED BY A RECALL ON ALL AFFECTED NISSAN VEHICLES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459406May 23, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE REVERSING OUT OF HIS RESIDENTIAL GARAGE AND ENGAGING THE BRAKES, THE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD. THE CONTACT STATED THAT HE WAS UNABLE TO STOP THE VEHICLE AND CRASHED AGAINST A TREE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT ON THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,600...UPDATED 07/13/12 *BF THE CONSUMER STATED THE BRAKES COMPLETELY FAILED AS HE WAS BACKING OUT OF THE DRIVEWAY INTO THE CIRCULAR END OF A CUL-DE-SAC ON LEVEL GROUND. HE APPLIED THE BRAKES SEVERAL TIMES WHILE KEEPING THE STEERING WHEEL HARD TO A HARD RIGHT. WHEN THE BRAKES FAILED TO RESPOND, HE TURNED OFF THE IGNITION SWITCH, WHILE KEEPING HIS FOOT HARD ON THE BRAKE PEDAL. THE VEHICLE COMPLETED AN ARC OF ABOUT 120 DEGREES BEFORE IT HIT A TREE AT THE END OF HIS NEIGHBORS DRIVEWAY AND CAME TO A COMPLETE STOP. WHEN HE STARTED THE VEHICLE AND MOVED IT AWAY FROM THE TREE, THE BRAKES WORKED. UPDATED 07/31/12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10459066May 21, 2012
ENGINE
I WAS DRIVING AT ABOUT 25-30 MPH AND THE ENGINE JUST SHUT DOWN.. NO WARNINGS NO LIGHTS JUST STOPPED IN DRIVE.. I THEN TRIED TO START IT PUTTING IT IN PARK AND COULD NOT TRIED ABOUT 25 MIN. I FINALLY GOT IT STARTED BY PUTTING MY FOOT ON THE BRAKE AND PUSHING THE START BUTTON AND THEN QUICKLY HITTING THE GAS, ONCE GETTING IT STARTED I PULLED IT OVER OFF THE ROAD AND LET IT IDLE. I WAS ABLE TO GET IT HOME WITH OUT ANYMORE PROBLEMS.. I THEN TOOK IT TOO MY NISSAN DEALER AND THEY COULD NOT FIND ANYTHING WRONG COMPUTER DID NOT READ ANY ERRORS.. I ONLY HAVE 25000 MILES ON THE CAR AND IS LESS THEN 3 YEARS OLD AND ALWAYS SERVICED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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