Nissan Murano Complaints

5,967 consumer complaints on file.

#10462341June 19, 2012
SEATS
MY NISSAN MURANO 2006 DRIVER SEAT STARTED ROCKING LAST WEEK. I TOOK IT TO THE DEALERSHIP TODAY AND FOUND THAT THE LEFT SEAT TRACK NEEDS TO BE REPLACED. THE PART COST IS $1118.90 AND WITH LABOR, IT'LL COST OVER $1400. I FOUND THIS ISSUE IN THE "DEFECT INVESTIGATION" FOR MY VEHICLE THAT WAS OPENED IN 2009 AND CLOSED IN 2010. ACCORDING TO THE REPORT, THIS WAS NOT FOUND TO BE A SAFETY ISSUE. I'VE ALSO NOTICED MANY (VERY MANY) COMPLAINTS ONLINE REGARDING THIS ISSUE. I ASKED THE DEALERSHIP TODAY WHAT HAPPENS IF I DON'T GET IT FIXED AND IF THERE'S AN URGENCY. HE SAID THAT IF I DON'T GET IT FIXED, THE OTHER TRACK MAY BREAK AS WELL. AND IF THIS HAPPENED WHILE I WAS DRIVING, THE WHOLE SEAT COULD FLIP BACKWARDS. I DON'T UNDERSTAND WHY WITH SO MANY COMPLAINTS AND OBVIOUSLY A SAFETY CONCERN, THIS HAS NOT BEEN MADE MORE SERIOUS. WHY KNOWING THERE'S A DEFECT, A RECALL HAS NOT BEEN PUT ON THIS ISSUE AND WHY THE MANUFACTURER HAS NOT DONE THEIR PART TO ADDRESS THIS DEFECT. PLEASE RECONSIDER OPENING AN INVESTIGATION. NOT MANY PEOPLE HAVE $1400 TO PUT DOWN ON A "SEAT" ISSUE THAT SHOULD'VE BEEN ADDRESSED BY THE MANUFACTURER IN THE FIRST PLACE. THANKS! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462147June 18, 2012
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE CONTINUED. THE VEHICLE WAS THEN TAKEN TO THE DEALER. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE ALTERNATOR. THE VEHICLE WAS REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V169000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462189June 18, 2012
AIR BAGS, ELECTRICAL SYSTEM, STEERING
IT SEEMS THAT I HAVE ALL OF THE WELL KNOWN PROBLEMS WITH THE NISSAN MURANO. I GOT THE AIR BAG LIGHT THAT WON'T TURN OFF WHICH TO ME IS A MAJOR SAFETY AND VERY DANGEROUS ISSUE. I HEARD THAT IN CASE OF AN ACCIDENT THE AIR BAGS AND SEAT BELTS WON'T WORK. NISSAN NEEDS TO ADDRESS THIS PROBLEM ASAP BEFORE SOMEONE OR MULTIPLE PEOPLE LOSE THEIR LIFE BECAUSE OF THEIR LACK OF RESPONSIBILITY. ANOTHER PROBLEM I HAVE IS NONE OF DOOR ACTUATORS WORK INCLUDING THE REAR HATCH DOOR EXCEPT FOR THE DRIVER'S SIDE DOOR THAT DOOR IS THE ONLY DOOR THAT UNLOCKS AND LOCKS WHICH I ALSO THINK IT'S ANOTHER SAFETY ISSUE. I ALSO HAVE THE BAD POWER STEERING RACK WHICH I MENTIONED A LOT IS A SAFETY ISSUE. THE STEERING HAS SO MUCH PLAY THAT ITS DIFFICULT TO DRIVE I WISH NISSAN WOULD STEP UP TO THE PLATE AND ADMIT THAT THESE SHOULD BE REPAIRED BECAUSE OF THEIR BAD ENGINEERING WITH THESE TRUCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461988June 17, 2012
SEATS, VISIBILITY/WIPER
I PURCHASED A 2006 NISSAN MURANO BRAND NEW. AFTER DOING A LITTLE RESEARCH, I UNDERSTAND THAT MY COMPLIANT HAS BEEN DOCUMENTED NUMEROUS TIMES, BY MANY CONSUMERS AND THAT AN INVESTIGATION BY NHTSA HAS BEEN COMPLETED AND CLOSED. WITH THAT SAID, A NEW INVESTIGATION INTO THE MATTERS NEEDS TO OCCUR AND NISSAN NEEDS TO ISSUE A RECALL. THE VISOR ON THE DRIVER'S SIDE CONTINUES TO FLOP DOWN, CAUSING LIMITED VISIBILITY WHEN DRIVING. THIS IMPAIRS VISIBILITY WHEN DRIVING, WHICH IS A MAJOR SAFETY CONCERN AND ALTHOUGH IT SEEMS THAT THE DEFECT HASN'T RESULTED IN A CASUALTY YET, IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED FROM THIS DEFECT. NEXT, THE SEAT ANCHOR BRACKET/FRAME ON MY DRIVER'S SIDE SEAT IS BROKEN AND HAS CAUSED THE SEAT TO LEAN TO THE LEFT CONSIDERABLY. THE SEAT IS UNSTABLE AND ROCKS BACK AND FORTH WHILE DRIVING, WHICH AGAIN, IS A SAFETY CONCERN. THE INVESTIGATION INTO THIS MATTER BY NHTSA INDICATED THAT THE PROBLEM RESULTS FROM METAL FATIGUE. WHEN IN AUTOMOBILE HISTORY HAS THIS OCCURRED? AS I UNDERSTAND, IT WILL COST OVER $1,000 TO GET THIS FIXED. NISSAN NEEDS TO ISSUE A RECALL AND TAKE RESPONSIBILITY FOR ITS MANUFACTURING DEFECTS. I HOPE THEY ARE NOT WAITING UNTIL SOMEONE ACTUALLY DIES BEFORE THEY REALIZE THESE DEFECTS ARE A MAJOR SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461936June 16, 2012
VISIBILITY
THE PASSENGER SIDE SUN VISOR FALLS DOWN AND OBSTRUCTS THE DRIVER'S VIEW. NISSAN IS REFUSING TO ADDRESS THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461969June 16, 2012
VISIBILITY
THE VISOR ON THE DRIVER'S SIDE CONSTANTLY FALLS DOWN PROHIBITING THE DRIVER FROM SEEING THE ROAD. IT WILL NOT STAY UP FOR AN EXTENDED PERIOD OF TIME. MULTIPLE PEOPLE WITH THE SAME MAKE AND MODEL VEHICLE HAVE REPORTED HAVING THIS PROBLEM TO ME AS WELL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461970June 16, 2012
SEATS
BOUGHT IT USED. DRIVERS SEAT HAD PROBLEMS FROM THE BEGINNING HAD IT IN TO HAVE THEM FIX IT THEN IT STARTED ACTING OUT AGAIN. WOULD RUN THE MOTOR AND MOVE THE SEAT WHEN YOU POWERED OFF. I ASKED THEM 60 DAYS AGO TO LOOK AT IT AGAIN THEY SAID I NEEDED A NEW 2300.00 SEAT. TONIGHT IT JUST BROKE WITH LEFT SIDE FALLING BACK. SO AFTER READING UP I SEE I AM NOT ALONE EVIDENTLY IT HAS WELDS THAT BREAK. SO THEY HAD TO OF KNOWN THERE WAS PROBLEMS THEN TO TRY AND SELL ME A WHOLE NEW SEAT LAST TRIP IN. I'M FURIOUS, BECAUSE I HAVE TO TAKE MY HUSBAND UP FOR RADIATION TREATMENTS 'THIS 'WEEK AND WON'T BE ABLE TO USE THE CAR. RECALL THE PROBLEM NISSAN DO THE RIGHT THING. I LOVE MY MURANO BUT DON'T DISAPPOINT OFF YOUR CUSTOMERS LIKE THIS. IT'S UN-AMERICAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461873June 15, 2012
FUEL SYSTEM, GASOLINE
WE OWNS A 2009 NISSAN MURANO. WHILE STARTING THE CAR, WE NOTICED THAT THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE FUEL LEVEL READING. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS STARTED OR IN MOTION OR WHEN AC WAS ON PRIOR TO STARTING THE CAR. AFTER THIS ISSUE THE SERVICE ENGINE SOON LIGHT ILLUMINATED ALSO. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED TO US THAT FUEL LEVEL SENSORS WOULD NEED TO BE REPLACED. THE AUTHORIZED DEALER MENTIONED OTHER CARS HAVE HAD SAME PROBLEM AND THIS MODEL MIGHT BE COVERED UNDER A RECALL BUT IT WAS NOT BASED ON THE VIN NUMBER. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE DEALER WILL CHARGE $450 TO REPAIR THE ISSUE WHICH IS AN ISSUE FOR OTHER NISSAN CARS. WE ARE PAYING THE DEALER TO FIX THE ISSUE BUT THIS SHOULD NOT BE CHARGED TO CUSTOMER IF THE ISSUE IS WITH OTHER NISSAN CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461900June 15, 2012
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SEAT WAS FRACTURED. HE HAD TO PLACE A BRICK UNDER THE SEAT IN ORDER FOR THE SEAT TO REMAIN UPRIGHT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THAT THEY NEEDED TO REPLACE THE FRAME OF THE SEAT. THE MANUFACTURER WAS CONTACTED AND BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 67,229 AND THE CURRENT MILEAGE WAS 67,635. UPDATED 08-07-12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461930June 15, 2012
POWER TRAIN
AT LOW SPEEDS ON SLIGHT INCLINE WILL NOT ACCELERATE WITH INPUT TO GAS PEDAL RPMS WILL INCREASE VEHICLE WILL NOT RESPOND THEN SUDDENLY DRIVE TRAIN WILL RESPOND AND ENGAGE (A SLIPPING ACTION) VEHICLE WILL SUDDENLY LAUNCH FORWARD WITH A SLIGHT BANG AND BUCKING OF VEHICLE. DEALER HAS HAD VEHICLE CHECKED FOR PROBLEM APPROX 5-6 TIMES COULD NOT DUPLICATE ISSUE. BBB COMPLAINT IN PROCESS OF BEING FILED. DEALER AND MANUFACTURER NO HELP WITH ISSUE. FORMAL COMPLAINT FILED WITH DEALERSHIP, NO RESPONSE @ PRESENT. VEHICLE IS DANGEROUS WHEN NOT RESPONDING AND CONFUSING CONTROL OF VEHICLE WHEN IT DOES RESPOND TO THROTTLE INPUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461726June 14, 2012
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT FAILED TO REMAIN SECURE ON THE SEAT BRACKET FRAME AND WOBBLED WHENEVER AN OCCUPANT WAS POSITIONED IN THE SEAT. THE FAILURE RECURRED WHEN THE VEHICLE WAS STATIONARY OR IN OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461728June 14, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE VISORS PARTIALLY DETACHED AND WERE HANGING DOWN, OBSTRUCTING THE VIEW OF THE DRIVER. THE DEALER AND MANUFACTURER WERE CONTACTED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MILEAGE WAS NOT KNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461745June 14, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND STOPPED FOR A TRAFFIC STOP. AS THE CONTACT ATTEMPTED TO ACCELERATE FROM THE STOP, THERE WAS A DELAYED RESPONSE FROM THE VEHICLE. THE VEHICLE VIOLENTLY LUNGED FROWARD AFTER SEVERAL SECONDS. THE ENGINE WAS TURNED OFF AND THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS BEING DRIVEN FOR OVER A ONE HOUR PERIOD. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461425June 13, 2012
SEATS
THIS IS A FOLLOW UP TO MY PREVIOUS COMPLAINT, WHICH DOCUMENTED THE SUDDEN COLLAPSE OF THE DRIVER'S SEAT IN MY NISSAN MURANO. IN 2009, NHTSA RULED THAT THIS DEFECT WAS NOT A SAFETY ISSUE, BASED ON THE FACT THAT ONLY THREE MINOR INJURIES HAD BEEN REPORTED. HOWEVER, I RECENTLY CAME ACROSS INFORMATION THAT THE BISNAR CHASE LAW FIRM HAS FILED TWO AUTO PRODUCTS LIABILITY LAWSUITS AGAINST NISSAN -- ONE FOR A CATASTROPHIC INJURY AND THE OTHER FOR A FATAL INJURY -- WHICH APPEAR TO BE DIRECTLY RELATED TO THE NISSAN DRIVER'S SEAT DEFECT. THE INFORMATION APPEARS ON THE LAW FIRM'S WEBSITE, AS WELL AS ON THOSE OF SOME NEWS ORGANIZATIONS. IN LIGHT OF THIS RECENT INFORMATION, I RECOMMEND THAT NHTSA RE-OPEN ITS INVESTIGATION, IN ORDER THAT THIS VERY DANGEROUS DEFECT CAN BE RESOLVED PRIOR TO ANY ADDITIONAL FATALITIES AND/OR CATASTROPHIC INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461444June 13, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD. THE FAILURE CAUSED AN INCREASE IN STOPPING DISTANCE AND TIME. THE CONTACT SHUT OFF THE VEHICLE AND ONCE RESTARTED, THE FAILURE WAS RESET. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURE WAS ALSO CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER INSPECTION. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461292June 12, 2012
VISIBILITY/WIPER, EQUIPMENT ADAPTIVE/MOBILITY
I AM HAVING PROBLEMS WITH THE DRIVERS SIDE SUN VISOR IN MY NISSAN MURANO. IT WILL JUST DROP DOWN SUDDENLY. AT FIRST I WAS ABLE TO PULL THE VISOR DOWN AND MOVE IT FORWARD TO HELP PROTECT MY EYES FROM THE SUN. BUT THAT DIDN'T LAST LONG SINCE IT WILL JUST FALL STRAIGHT DOWN AND BLOCK MY VIEW. WHEN IT FALLS I CAN NOT SEE THE CARS IN FRONT OF ME. I AM NOT A TALL PERSON BUT I WOULD HAVE TO BE EXTREMELY SMALL TO SEE UNDER THE VISOR WHEN IT FALLS IN STRAIGHT DOWN POSITION. THE OTHER DAY, I WAS DRIVING ON THE FREEWAY AND MY SUN VISOR SUDDENLY DROPPED STRAIGHT DOWN .IT REALLY STARTLED ME CAUSE I LOST VISIBILITY. I SCREAMED CAUSE I COULD NOT SEE THE CARS IN FRONT OF ME LIKE I MENTIONED EARLIER. AS QUICKLY AS I COULD I LIFTED THE VISOR AND HELD IT IN PLACE AND CONTINUED BY JOURNEY. IT WAS PRETTY NERVE WRACKING. I COULD HAVE GOTTEN INTO AN ACCIDENT AND INJURED MY PASSENGERS, MYSELF AND OTHER DRIVERS. AND WITH TRAVELING AT HIGH SPEED IT'S WAS AN EXTREMELY DANGEROUS SITUATION. MY DEALER SAID THE COST TO REPAIR WOULD BE AROUND $500. I FEEL NISSAN SHOULD TAKE RESPONSIBILITY FOR THIS AND ISSUE A RECALL BUT I HAVEN'T SEEN ANY YET. THIS SUN VISOR ISSUE IS VERY DANGEROUS TO ALL OF US OUT THERE ON THE ROAD DRIVERS AND PASSENGERS.I HOPE SOMETHING CAN BE DONE ABOUT THIS. THANK YOU FOR LISTENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461263June 11, 2012
SEATS
THE DRIVERS SEAT BECAME LOOSE AROUND THE LEFT REAR FLOOR AREA OF THE SEAT FRAME. THE SEAT MOTORS STILL WORKED BUT THE SEAT MOVEMENT WAS ROUGH AND SOUNDED LIKE IT WAS GRINDING WHEN ENGAGED. A NISSAN DEALERSHIP REPLACED THE ENTIRE ASSEMBLY AT A COST OF $946.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461283June 11, 2012
VISIBILITY/WIPER
DRIVER'S SIDE VISOR DROPPED BY ITSELF FROM STORAGE UP POSITION TO ALMOST COMPLETELY BLOCK MY VIEW OF THE ROAD WHILE TRAVELING IN TRAFFIC. COULD NOT SEE WHERE I WAS GOING FOR A FEW SECONDS UNTIL I DUCKED DOWN TO SEE THE ROAD. VISOR WOULD NOT STAY UP OR STAY IN ANY REASONABLE POSITION SUCH THAT IT COULD BE USED FOR DRIVING. SINCE THAT ORIGINAL INCIDENT, HAS HAPPENED MANY TIMES - CHECKING WITH NISSAN YIELDED NO SATISFACTORY RESPONSE. THIS IS A SERIOUS SAFETY ISSUE, AND BASED ON REVIEWING ONLINE FORUMS, IS A PERVASIVE PROBLEM FOR MANY, MANY NISSAN MURANO OWNERS. AS FAR AS I CAN TELL THERE HAS BEEN NO RECALL. ADDITIONALLY, OTHER OWNERS REPORT THAT REPLACING THE PART IS ONLY A TEMPORARY FIX. THE PROBLEM HAS ALSO NOW BEEN OCCURRING WIT THE PASSENGER SIDE VISOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461132June 10, 2012
SEATS
DRIVERS SIDE SEAT FRAME BROKE. THE LEFT REAR BRACKET SNAPPED WHILE I WAS DRIVING ON FREEWAY!!! THIS APPEARS TO BE A COMMON ISSUE THAT NISSAN KNOWS ABOUT. THERE SHOULD BE A RECALL, AS THIS IS EXTREMELY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461088June 9, 2012
SEATS
MY WIFE TOOK THE KIDS OUT OF THE CAR TO THE HOUSE AND RETURN TO PUT THE MURANO'07 INTO THE GARAGE. WHEN SHE SAT IN THE SEAT IT WAS LOOSE AND FELT THAT IT HAD BROKEN. SHE SAID IT FELT LOOSE WHEN SHE WENT TO PICK UP THE KIDS. I CHECKED THE SEAT AND IT WAS BROKEN ON THE BOTTOM BEAM THAT SUPPORTS THE CUSHION TO THE SEAT. THIS SHOULD NOT HAVE HAPPENED JUST FROM SEATING IN THE SEAT. ALSO, TOOK THE VEHICLE TO A NISSAN DEALER AND THEY STATED THAT THE SEAT ASSEMBLY NEEDS TO BE REPLACED WHICH WILL COST ABOUT $1500.00. THIS IS AN OUTRAGEOUS PRICE TO PAY FOR SOMETHING THAT SHOULD HAVE NOT BROKEN FROM NORMAL USE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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