Nissan Murano Complaints

5,967 consumer complaints on file.

#10667832December 23, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MOONROOF SHATTERED WHILE DRIVING ON HIGHWAY, HEARD LOUD NOISE AND BROKEN GLASS FELL INTO FRONT CONSOLE AND SEATS. NO OTHER VEHICLES IN CLOSE VICINITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667818December 22, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN
TRANSMISSION SUDDENLY SEIZED AND VEHICLE WOULD NOT MOVE, EVEN WHEN BEING PUSHED IN NEUTRAL. LUCKILY IT WAS IN MY PARKING LOT BUT IF THIS HAD HAPPENED IN TRAFFIC OR ON THE HIGHWAY IT COULD HAVE BEEN A DANGEROUS AND POTENTIALLY DEADLY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667445December 20, 2014
POWER TRAIN
AT SPORADIC TIMES, MY 2012 NISSAN MURANO WILL HESITATE TO ACCELERATE FROM A STOPPED POSITION. ON MULTIPLE OCCASIONS THIS HAS LEFT ME STRANDED FOR 5-10 SECONDS IN THE MIDDLE OF BUSY INTERSECTIONS. ON TWO SEPARATE OCCASIONS (WHILE UNDER WARRANTY) I NOTIFIED NISSAN ABOUT THE PROBLEM. THE FIRST TIME I CONTACTED CHILDREN NISSAN WHERE I PURCHASED THE VEHICLE AND WAS ADVISED TO BRING THE VEHICLE IN WHEN THE PROBLEM COULD BE REPLICATED OR WHEN THE CHECK ENGINE LIGHT WAS ON. ON 3-15-14, I BROUGHT THE VEHICLE TO AUTONATION NISSAN IN MARIETTA, GA TO HAVE THE VEHICLE INSPECTED AND SERVICED. I DISCUSSED THE ACCELERATION ISSUE WITH AUTONATION, BUT WAS TOLD TO COME BACK WHEN THE PROBLEM WAS PRESENT OR IF THE CHECK ENGINE LIGHT CAME ON. THREE SEPARATE TRANSMISSION SPECIALISTS HAVE DIAGNOSED THE VEHICLE WITH A FAULTY CVT TRANSMISSION. THERE ARE NUMEROUS DOCUMENTED CASES OF THE NISSAN CVT TRANSMISSIONS FAILING. THIS PROBLEM HAS BECOME SO PREVALENT THAT NISSAN DESIGNED A SPECIAL 120K-MILE WARRANTY FOR THE CVT IN THE 2003-2010 NISSAN MURANO VEHICLES. THE PROBLEMS WITH MY 2012 MURANO ARE IDENTICAL TO THOSE WHO HAD ISSUES WITH THE 2003-2010 MURANO. DUE TO THE UNPREDICTABLE NATURE OF THE PROBLEM, I AM UNWILLING TO PLACE MY FAMILY IN DANGER BY DRIVING MY MURANO. DUE TO THE VEHICLE NOW BEING OUT OF WARRANTY, NISSAN HAS REFUSED TO ASSIST WITH THE PROBLEM. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667216December 19, 2014
SEATS
HELLO DEAR, I AM WRITING THIS MESSAGE TO REPORT A CRITICAL ISSUE WHICH HAPPENED ON MY NISSAN MURANO 2005. LAST WEEK DURING DRIVING, MY WHOLE DRIVER SEAT SUDDENLY LOOSE AND NOW IT ALMOST FELL OFF FROM FRAME. I FEEL NOT SAFE ANY MORE TO DRIVE IT. IT COSTS $500 TO $1000 TO FIX. IT IS A NISSAN MURANO 2005 S MODEL, I BOUGHT ON FEBRUARY 2006 BAND NEW. IT HAS AROUND 100K, I USED IT FOR WORK MOST OF TIME. AFTER DID SOME RESEARCH ONLINE, I FOUND IT IS A VERY COMMON ISSUE ON NISSAN MURANO 2005. NISSAN SHOULD RECALL FOR THIS CRITICAL ISSUE AND TAKE FULL RESPONSIBLE FOR THE FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667101December 18, 2014
ELECTRICAL SYSTEM
THE DOOR LOCKS WORK INTERMITTENTLY. I THOUGHT THE DOORS WERE LOCKED AND WHEN I COME BACK THEY ARE UNLOCKED. I CHECKED IT A FEW TIMES AND THE LOCK MOVES ONLY HALF-WAY LEAVING THE DOOR(S) UNLOCKED INTERMITTENTLY. IT LOOKS LIKE IT'S A VOLTAGE/ELECTRIC PROBLEM SINCE IT'S INTERMITTENT. I HAD ALL THE FUSES CHECKED AT THE NISSAN DEALERSHIP AND IT DIDN'T FIX THE PROBLEM. I'M SEEING COMPLAINTS ALL OVER THE WEB REGARDING THIS PROBLEM WITH ACTUATORS IN NISSAN VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10666984December 17, 2014
SEATS
DRIVING ON I95 AND HEAR A POP AND THE DRIVER'S SEAT SHIFTED ABOUT 5 DEGREES TO THE LEFT AND THE BACK LEFT CORNER DROPPED. WHEN I TURNED TO THE RIGHT, IT FELT LIKE THE LEFT SIDE OF THE SEAT WOULD RAISE UP THEN DROP BACK DOWN AS I COMPLETED THE TURN. I TOOK THE CAR TO THE BEL AIR (MD) NISSAN DEALERSHIP THE FOLLOWING MONDAY. THEY FOUND THE DRIVER SIDE SEAT BOTTOM WELD HAD BROKEN CAUSING THE SEAT FAME TO BEND AND SLIT. THEY INSTALLED GUSSET AND WELDED. COST $757.08. I CONTACTED NISSAN CUSTOMER SERVICE TELLING NISSAN I THOUGHT THIS WAS A SAFETY ISSUE AND THE SEAT FRAME ON AN 8 YEAR OLD CAR WITH LESS THAN 81,000 MILES SHOULD NOT BREAK UNLESS IT WAS UNDER DESIGNED OR WAS DEFECTIVELY MADE. NISSAN ASSIGNED A CASE NUMBER OF 16837975 AND SAID THEY WOULD GET BACK TO ME. THEY GOT BACK TO ME ON 12/17/2014 STATING NISSAN WOULD NOT REIMBURSE THE COST AND NISSAN WAS NOT RESPONSIBLE BECAUSE OF THE INFREQUENT OF OCCURRENCE BUT WOULD NOT TELL ME THE NUMBER OF OCCURRENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10666993December 17, 2014
SEATS
I WAS DRIVING ON THE FREEWAY. I HEARD A POP AND THE SEAT TILTED TO THE LEFT. MY FIRST INSTINCT WAS TO SWERVE AND I NARROWLY MISSED HITTING THE CENTER DIVIDER. ONCE I CALMED DOWN AND RECOVERED, I DROVE HOME. I PROBABLY SHOULD NOT HAVE DONE THAT. WHEN I CAME HOME, I LOOKED UNDERNEATH THE SEAT AND OBSERVED THE SEAT BRACKET ASSEMBLY CRACKED AT THE WELD. I CONTACTED THE DEALER AND WAS TOLD THAT THIS IS VERY COMMON. I AM NOT SURE WHAT VERY MEANS. COST OF REPAIR IS $1700-2500. HE RECOMMENDED GOING TO A BODY SHOP TO HAVE THE PART WELDED BACK TOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664673December 16, 2014
ENGINE
THE ENGINE STRUGGLES TO START ON A NISSAN MURANO 2005. THE MECHANIC CLAIMS THE CRANK ENGINE SENSOR IS AT FAULT. THE NISSAN DEALER SAID THE PART IS MADE OF PLASTIC AND KNOWN TO WEAR OUT. NISSAN HAS FIXED THE PROBLEM FOR NEWER CARS BY CHANGING THE MATERIAL THAT IS USED. IF NISSAN IS AWARE THIS PROBLEM EXISTS, SHOULDN'T THIS BE A RECALL? THE MECHANIC WARNED ME THE ENGINE COULD FAIL WHILE DRIVING. USERS ON ONLINE FORUMS HAVE INDICATED HAVING THE CAR FAIL WHILE DRIVING WHETHER IT'S AT HIGH SPEEDS OR ON LOCAL ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664224December 15, 2014
SEATS
2007 MURANO. FRONT SEAT, FRONT BRACKET BROKE AT 59000 MILES. FRONT SEAT DROPPED TO THE LEFT. HEARD THIS WAS AN ISSUE FOR MANY MURANO OWNERS AND IS AN EXPENSIVE FIX FOR SOMETHING THAT SEEMS DEFECTIVE. SUPPOSEDLY ITS USUALLY THE REAR BRACKET OF THE FRONT SEAT SO NOW IM JUST WAITING ON THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664373December 15, 2014
ENGINE AND ENGINE COOLING, STEERING
DRIVING 60MPH ON BUSY 3-LANE HIGHWAY, I/HEARD A LOUD BANG FROM THE ENGINE THEN LOST COMPLETE CONTROL OF STEERING. I WAS ABLE TO 'MUSCLE' THE CAR OVER TO THE SIDE, SLOWED AND WENT DIRECTLY TO THE MILLER DEALERSHIP. THEY SAID THIS SAME THING HAD HAPPENED TO OTHERS DUE TO "COLD WEATHER" THEY SAID THEY WOULD REPORT THIS EVENT. (ST. CLOUD, MN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664472December 15, 2014
ELECTRICAL SYSTEM, STEERING
I HAD MY VEHICLE TOWED TO A LOCAL NISSAN DEALERSHIP TO GET A KEY MADE FOR IT, SINCE I HAD LOST THE KEY. THE VEHICLE WAS IN OPERATION UP TO DATE. AFTER GETTING A KEY MADE BY THE DEALERSHIP, THE KEY WILL NOT TURN IN THE IGNITION FOR IT IS LOCKED. THE DEALERSHIP TOLD ME THAT I NOW NEED TO PURCHASE A STEERING LOCK TO GET IT FIXED. THE MURANO I PURCHASED WAS FROM A USED DEALERSHIP AND I WAS UNAWARE OF ANY RECALLS AND DID NOT RECEIVE ANY LETTER TO DATE FOR THE RECALL ON THE STEERING LOCK SINCE I HAVE HAD IT. THERE WAS A RECALL DONE ON THE NISSAN MURANO'S IN THE 2006 DATE RANGE FOR THIS SAME REASON. I WOULD LIKE IT TO BE FIXED FREE OF CHARGE SINCE I DID NOT BREAK IT TO BEGIN WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664038December 13, 2014
AIR BAGS, ELECTRICAL SYSTEM
WARNING AIR BAG LIGHT DOES NOT SHUT OFF. KEEPS BLINKING POWER WINDOWS GO DOWN BY ITSELF HALF WAY DOWN, INTERMITTENTLY. OPPORTUNITY FOR THEFT AND RAIN DAMAGE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663936December 12, 2014
ENGINE
I PURCHASED A 2012 NISSAN MURANO NEW, MY VEHICLE HAS LESS THAN 22000 MILEAS ON IT, NO SERVICES LIGHTS HAVE EVER COME ON TO INDICATE THAT ANY SERVICE WAS NEEDED TO BE PERFORMED ON THE VEHICLE. I HAD AN OIL SERVICES DONE, HOWEVER IN ONE OF MY OIL SERVICES DONE RECENTLY SOMETHING OCCURRED INCORRECTLY AND MY VEHICLE STARTING BLOWING SMOKE FROM THE MUFFLERS, AGAIN NO WARNING LIGHTS EVER CAME ON TO INDICATE A PROBLEM OR MAINTENANCE WAS REQUIRED. I TOOK IT IN TO THE DEALERSHIP SERVICE CENTER AND I WAS TOLD THAT THE ENGINE HAD MAJOR PROBLEMS, THEY TOLD ME THAT FOR THE ENGINE TO BE AS DAMAGE AS IT IS WARNING LIGHTS SHOULD HAVE COME ON. THEY ALSO SAID THAT THEY HAVE SEEN A FEW MORE VEHICLES WITH SIMILAR PROBLEMS AND THE WARNINGS NEVER APPEARED ON THOSE VEHICLES AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663392December 10, 2014
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING ABRUPTLY DURING HEAVY RAIN. THIS WAS NOT CAUSED BY ICE OR SNOW BUT BECAUSE OF MECHANICAL FAILURE. LACK OF FUNCTIONING WINDSHIELD WIPERS ALMOST CAUSED A HEAD-ON COLLISION WHICH LIKELY WOULD HAVE CAUSED MULTIPLE DEATHS AND/OR SERIOUS INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663156December 9, 2014
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE ANCHOR BRACKET FRACTURED ON THE DRIVER'S SEAT AND THE SEAT REMAINED SHIFTED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662502December 6, 2014
STEERING
THE TILT AND TELESCOPING STEERING WHEEL ADJUSTMENT STOPPED WORKING. MOTORS RUNS, BUT THERE IS JUST A GRINDING SOUND. WHEEL SET ITSELF TO THE LOWEST POSITION PINNING MY LEGS TO THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662503December 6, 2014
ENGINE AND ENGINE COOLING
MUFFLER ROTTED OUT AND HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662334December 5, 2014
SEATS
MY SEAT HAS DISLODGED FROM THE BASE IN THE BACK LEFT OF THE DRIVERS SIDE SEAT JUST AS MANY OTHERS HAVE AS WELL. I NOTICED IT WHILE DRIVING AROUND TOWN WHEN THE SEAT ROCKED OUT OF PLACE. I TOOK IT TO THE DEALER THE NEXT DAY TO HAVE IT INSPECTED. THEY SAID IT WAS A FAILURE AND NEEDED TO BE WELDED ($500) OR THE SEAT NEEDED REPLACEMENT ($1500). I ASKED IF THIS WAS A COMMON PROBLEM, AND THEY RESPONDED NO. SINCE IT SEEMED SO FAR BEYOND A NORMAL ISSUE WITH A VEHICLE, I DECIDED TO CONTACT NISSAN NORTH AMERICA TO SEE IF THERE WAS A RECALL OR IF SOMETHING COULD BE DONE TO HELP. AFTER A WEEK LONG INVESTIGATION, NISSAN OFFERED NO HELP. THEY WERE VAGUE AS TO MY INQUIRIES IF THIS HAD HAPPENED TO OTHER VEHICLES OF THE SAME MAKE. AFTER SOME FURTHER RESEARCH I CAME ACROSS SAFECAR.ORG, AND FOUND IT TO BE A COMMON PROBLEM. MOREOVER, TO FIND THAT AN INVESTIGATION TOOK PLACE ALREADY ON THE ISSUE AND WAS CLOSED WITH NO ACTION IS RIDICULOUS AND NEGLIGENT. DOES THERE HAVE TO BE A MAJOR ACCIDENT FOR THIS ISSUE TO BE TAKEN SERIOUSLY? I HOPE THE CASE GETS REOPENED AND THE ISSUE IS PREVENTED GOING FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662380December 5, 2014
POWER TRAIN
DRIVING ON FREEWAY, CAR HAD DIFFICULTY MAINTAINING SPEED ON INCLINE. AFTER I EXITED THE FREEWAY AND CAME TO A STOP, I WAS UNABLE TO GET THE CAR ABOVE 20 MPH. I WAS ABLE TO DRIVE TO AAMCO. COST OF TRANSMISSION REPLACEMENT WAS $3500. LATER I LEARNED FROM A KIND NISSAN SERVICE MANAGER THAT MY TRANSMISSION HAD AN EXTENDED WARRANTY AND THAT I SHOULD HAVE BEEN ABLE TO HAVE IT REPLACED FOR FREE. I AM ANGRY BECAUSE NISSAN NEVER TOLD ME THAT THE VEHICLE HAD AN EXTENDED WARRANTY ON THE TRANSMISSION DESPITE: 1. I HAD IT SERVICED AT THE NISSAN DEALER THE DAY BEFORE THE TRANSMISSION FAILED. 2. THE DEALER DID A 20 POINT INSPECTION BUT OMITTED CHECKING THE BOX FOR A TRANSMISSION INSPECTION. 3. I SPOKE TO THE NISSAN PARTS DEPARTMENT AND GAVE THEM MY VIN NUMBER TO FIND OUT THE COST OF THE TRANSMISSION. 4. THE NISSAN CUSTOMER SERVICE REPRESENTATIVE TOLD ME THAT NISSAN WILL NOT NOTIFY VEHICLE OWNERS OF THE TRANSMISSION UNLESS THE VEHICLE IS BROUGHT TO NISSAN FOR SERVICE - NO MAIL, NO EMAIL, NO VERBAL EVEN IF THE CUSTOMER CALLS TO COMPLAIN ABOUT THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662130December 4, 2014
SEATS
WHILE DRIVING, I HEARD A POP COME FROM UNDER THE DRIVER'S SEAT AND THE SEAT COLLAPSED TO THE LEFT REAR. I'M ASSUMING THAT THIS IS THE SEAT FRAME ISSUE THAT HUNDREDS OF THOUSANDS OF MURANO OWNERS ARE COMPLAINING ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano