Nissan Murano Complaints

5,967 consumer complaints on file.

#10676137January 16, 2015
POWER TRAIN, SUSPENSION, SERVICE BRAKES
I BOUGHT THE 2004 MURANO IN DECEMBER OF 2013. FROM DAY ONE PROBLEMS WITH SHAKING WHILE DRIVING. IT HAS BEEN IN THE SHOP 12 TIMES SINCE THEN. IT HAD TRANSMISSION FAILURE TWICE NOW. FIRST TIME THEY FOUND METAL DEBRIS IN THERE. THE SECOND TIME WAS JUST OVER THE WARRANTY FROM FIRST TIME BY A FEW HUNDRED MILES! RIGHT AFTER THAT THE RIGHT BACK BRAKE CALIPER WAS BINDING SO THAT WAS REPLACED. SO FAR THEY HAVE PUT ON NEW TIRES, A FEW WEEKS AFTER THAT THEY BALANCED THEM THINKING THAT WAS THE PROBLEM. HAD TO REPLACE AXLE SHAFT CARRIER BEARING, I SHOULD HAVE GOTTEN RID OF IT AFTER THE FIRST TRANSMISSION FAILURE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672616January 15, 2015
STEERING, SUSPENSION
CAR STARTED TO MAKE A NOISE WHEN STEERING OR HITTING A BUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672617January 15, 2015
POWER TRAIN, ENGINE
STARTED MAKING A NOISE AS A FLAT TIRE, I PARKED IT. NEXT DAY I TOOK IT TO THE SHOP, NISSAN DEALERSHIP, THEY SAID IS THE TRANSFER CASE AND WANT $ 3,500 TO FIX IT, I RESEARCHED ON THIS ISSUE AND FOUND LOTS, TOO MANY PEOPLE COMPLAINING OF THIS ISSUE, NISSAN HAS TO BE AWARE OF THE BAD QUALITY OF THEIR PRODUCT AND ASSUME THE THEIR PART ON IT, OR PEOPLE WILL HAVE TO SPEND LOTS OF MONEY ON THIS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672808January 15, 2015
SUSPENSION, POWER TRAIN
THE REAR SUSPENSION MEMBER LINK WHICH HOLDS THE SUSPENSION TO THE CAR ROTTED OFF AND CAUSED THE SUSPENSION TO FAIL. THE REMAINING METAL IS SEVERELY ROOTED OR PERFORATED. THERE ARE SEVERAL 2003 MURANOS ON THE ROAD. MINE IS ALWAYS GARAGED AND I HAVE KEPT IT WELL MAINTAINED SINCE NEW. NISSANUSA WAS CALLED AND THEY WILL DO NOTHING TO FIX OR PAY TO FIX THE PROBLEM. I SURELY WOULD THINK THIS CAR COULD GO FOR SEVERAL MORE YEARS BEFORE ANY PROBLEMS WITH IT. THE ENTIRE CAR HAS NO RUST ANYWHERE ON IT, SO WHY DID THE REAR SUSPENSION FAIL? I AM WONDERING IF IN THE EARLY 2000'S IF THIS METAL THAT WAS USED WAS SOME OF THE BATCH THAT MADE THEM RECALL AND REPLACE A LARGE NUMBER OF PICKUP TRUCKS TOO. I AM WONDERING HOW MANY OTHER MURANO'S HAVE THIS PROBLEM OR WILL. THIS IS SURELY A SAFETY ISSUE FOR ANYONE WHO IS DRIVING A VEHICLE LIKE THIS.. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671249January 9, 2015
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THE REAR DRIVERS SIDE DOOR LOCK WOULD FREEZE IN ANY TEMPERATURES UNDER 40 DEGREES. THE DOOR FAILED TO OPEN OR CLOSE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WARMED THE VEHICLE UP AND THE DOOR OPENED. THE FAILURE MILEAGE OF THE VEHICLE WAS 3,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671377January 9, 2015
EXTERIOR LIGHTING, VISIBILITY
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HIGH AND LOW BEAM HEADLIGHTS WOULD NOT ILLUMINATE THROUGH THE PLASTIC LIGHT COVERS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671019January 8, 2015
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING 30 MPH, THE DRIVER SEAT TILTED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DRIVER SEAT METAL FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. UPDATED 2/25/15*CN UPDATED 9/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671149January 8, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
I GOT THIS VEHICLE IN APRIL 2013 AND COMPLAINED 9 MONTHS LATER SOMETHING WRONG AS I WAS DRIVING DOWN THE STREET MY HUSBAND AND I SMELL SOMETHING BURNING INSIDE THE TRUCK. WE BEGIN TO SEE SMOKE COMING FROM THE CENTER CONSOLE AREA BETWEEN BOTH SEATS. NEITHER MY HUSBAND OR I SMOKE, I CONTACT NISSAN CONCERNING THIS MATTER MANY TIMES AND TALK TO [XXX]THE SERVICE MANAGER AND WAS TOLD TO BRING IT IN. WHERE THEY KEPT THE VEHICLE AND ON RETURNING IT TO US WAS TOLD THAT THE VEHICLE WAS FIX. TIMES BEFORE THIS I HAVE CALL ABOUT THE SAME PROBLEM AND FEW TIME AFTER THIS. I HAVE SPOKE TO SOMEONE IN THE SERVICE DEPARTMENT AND ON THE SALE FLOOR. MY THREE GRANDCHILDREN BE IN THIS VEHICLE 75% OF THE TIME AND IT IS A SAFETY PROBLEM AND AS OF THIS DATE 8 JAN 2015 IT IS IN THE SHOP FOR THE SAME PROBLEM BEEN THERE SINCE THE 5 JAN 2015. TALK TO [XXX], GENERAL MANAGE AND [XXX], SERVICE MANAGER. WE CAN NOT RIDE THIS VEHICLE THAT SEEM TO SMOKE ALL THE TIME. SO WHAT ARE NISSAN WAIT FOR A FAMILY OF 6 TO DIE IN IT. THIS VEHICLE IS NOT 2 YEARS OLD YET AND BEFORE IT WAS A YEAR WE HAD THIS PROBLEM. BEEN IN THE SHOP FOR THE HEATER CUTS OFF AND ON WHILE DRIVING WITHOUT TOUCHING IT, ALSO BACK HATCH PROBLEM THAT HAD TO BE REPLACED. TO MANY PROBLEM TO SAY THIS WAS A NEW VEHICLE. I NEED THE HELP IT IS A SAFETY PROBLEM FOR MY FAMILY TO DRIVE THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670628January 7, 2015
SEATS
TL- THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE FRONT DRIVER'S SEAT BRACKET FRACTURED CAUSING THE SEAT TO BECOME UNSECURED TO THE FRONT SEAT RAIL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE SEAT BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,000. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670348January 6, 2015
SEATS
WHILE DRIVING ON THE FREEWAY AT 65 MPH WE HEARD A LOUD POP AND THE DRIVER SEAT STARTED SINKING TO THE BACK LEFT MY HUSBAND AND I GOT SO SCARED BECAUSE HE COULD NOT REACH THE PEDAL OR THE BREAK WHEN THIS HAPPENED. WE WERE IN THE CAR WITH 2 SMALL CHILDREN. HE PUSHED HIMSELF AS MUCH AS HE COULD PRACTICALLY SEATING IN THE AIR OVER THE SEAT TO REACH THE PEDALS TO GET OFF THE FREEWAY. I CAN SAY THAT WE HAVE NEVER EXPERIENCED SOMETHING SO SCARY AND DANGEROUS WE COULD OF CRASH. I CONTACTED NISSAN USA AND EXPLAINED THE ENTIRE INCIDENT AND THEY ASKED ME TO TAKE IT TO THE NEAREST DEALERSHIP TO ACCESS THE DAMAGE. I WENT IN THE NEXT DAY ONLY FOR THEM TO TELL ME THAT IT WAS $1,400 TO REPAIR THE SEAT FRAME. THE WORST WAS THE MECHANIC ADMITTING THAT THIS HAPPENS OFTEN IN THE NISSAN MURANO. I CALLED THEM BACK AND THEY REFERRED ME OUT TO A DIFFERENT DEPARTMENT JUST TO LET ME KNOW THAT IT WAS NOT IN THEIR BUDGET TO FIX MY SEAT. LIKE IF THEY WERE DOING ME A FAVOR AND I WAS ASKING FOR SOMETHING ABSURD. THIS IS INSANELY DANGEROUS AND IS A MANUFACTURE DEFECT ON NISSAN PART. THERE IS SO MANY COMPLAINS OF THE SAME ISSUE AND NO ONE IS DOING ANYTHING ABOUT IT. NISSAN IS MORE THAN AWARE OF THE PROBLEMS IF THEIR OWN PEOPLE ARE SAYING IT. WE NEED TO START HOLDING THEM ACCOUNTABLE FOR THIS ISSUE. BECAUSE THIS IS VERY DANGEROUS AND IS HAPPENING WAY TO MANY TIMES. IF THE FREEWAY WAS BUSIER THAT DAY WE WOULD OF CRASH, UNACCEPTABLE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670376January 6, 2015
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO MAKE A LEFT TURN, THE FRONT DRIVER SEAT BRACKET SUDDENLY FRACTURED. THE SEAT BECAME UNSECURED TO THE FRONT SEAT RAIL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SEAT BRACKET NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670015January 5, 2015
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS I WAS DRIVING INTO THE PARKING DECK IN CHARLOTTE AND THE SUNROOF ON MY 2009 MURANO EXPLODED. I AM SURE IT WAS NOT HIT BY ANY ROCK OR OTHER OBJECT BECAUSE I WAS PARKING. LUCKILY, MY FIVE YEAR OLD DAUGHTER AND WIFE WERE NOT WITH ME BECAUSE THIS SCARED ME. THE GLASS CRACKED ALL THE WAY AROUND AND I WAS NOT SHOWERED WITH GLASS AS THE SUNSCREEN WAS CLOSED. IF I WERE ON THE HIGHWAY, I WOULD HAVE WRECKED NOT KNOWING WHAT THIS WAS OR COMING FROM. THIS IS A SAFETY ISSUE. I WAS ABLE TO GET OUT IN THE PARKING DECK AND TAKE PICTURES. AS I DROVE BACK TO COLUMBIA, SC, MOST OF THE LOOSE GLASS BLEW OFF LEAVING A LARGE HOLE ON THE TOP AND OTHER DRIVERS WERE STARTLED WITH WHAT WAS HAPPENING. THIS HAS TO BE ADDRESSED BECAUSE I HAVE KEPT MY CAR UP TO DATE WITH THE NECESSARY SERVICES. THIS IS DEFINITELY A HAZARD THAT COULD PLACE LIVES IN JEOPARDY. APPARENTLY, THIS IS AN ONGOING SITUATION. I HAVE CONTACTED A LAWYER FOR ASSISTANCE IF NISSAN NORTH AMERICA DOES NOT ADDRESS THIS CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669514January 1, 2015
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
COMING OFF EXIT RAMP, STOPPED AND TURNED LEFT, WAS GOING AROUND 25 MPH WHEN THE CAR SURGED FORWARD, ACCELERATED, RPM SHOT UP. I HAD TO SLAM ON THE BRAKES AND PUT THE CAR INTO NEUTRAL. THE CAR THEN SLOWED AND BEGAN DRIVING NORMALLY. A WEEK LATER, MY WIFE AND I WERE ON THE INTERSTATE GOING AROUND 60 MPH WHEN THE CAR SLOWED DOWN AS THOUGH IT WAS PUT INTO A LOW GEAR. WE COULD ONLY GET IT TO GO NO MORE THAT 35 MPH. WE PULLED OFF ON THE SHOULDER AND PARKED. THE CAR WOULD NOT START AGAIN. HAD TO TOW IT. ABOUT A MONTH LATER, I WAS ON THE INTERSTATE GOING AROUND 65 WHEN THE SAME THING HAPPENED AS BEFORE, IT WENT INTO A LOWER GEAR, LOWERING MY SPEED TO AROUND 30 MPH WHICH CAUSED ME TO ALMOST GET HIT FROM BEHIND. HAD IT BEEN A LARGE TRUCK IT MOST LIKELY WOULD HAVE HIT ME. I PUT IT IN NEUTRAL AND PULLED OFF TO THE SHOULDER. WHEN I PULLED OUT AGAIN, IT DROVE AT A NORMAL RATE OF SPEED. I'VE TAKEN IT TO THE NISSAN DEALERSHIP AND THEY CLAIMED THEY COULDN'T FIND ANYTHING WRONG. THE INTERNET IS FULL OF COMPLAINTS FROM MURANO OWNERS WITH THE SAME PROBLEMS AND STATING THAT LOCAL NISSAN DEALERSHIPS CANNOT FIND THE PROBLEM AND IF THEY DO ANYTHING, THEY CHANGE OUT THE TRANSMISSION AT A COST TO THE OWNER. I JUST PURCHASED MY MURANO A FEW MONTHS AGO IN SEPTEMBER OF 2014 FROM A SMALL LOT. THIS IS VERY FRUSTRATING FOR ME AND MY FAMILY. TWICE WE COULD HAVE VERY EASILY BEEN HIT FROM BEHIND. SINCE THIS IS A PROBLEM THAT'S BEEN GOING ON SINCE THE FIRST 2003 MURANOS, I FEEL NISSAN SHOULD ORDER A RECALL AND FIX THIS SAFETY ISSUE BEFORE SOMEONE IS KILLED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669262December 31, 2014
POWER TRAIN
MECHANIC SAYS THE DIFFERENTIAL HAS TO BE REPLACED. CANNOT AFFORD A LONG LIST OF REPAIRS ALREADY SPENT ON THIS CAR, AND NOW THIS, IMPOSSIBLE TO AFFORD AND WILL NEVER BUY A NISSAN PRODUCT EVER AGAIN. I JUST READ THE LONG LIST OF ISSUES WITH THE CVT TRANSMISSIONS ON THE 2003-8 MURANO THAT ALL OF US ARE BEING SADDLED WITH. HOW DOES NISSAN EXPECT ANY CUSTOMER BRAND LOYALTY? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669334December 31, 2014
ENGINE, VEHICLE SPEED CONTROL
AS I WAS COMING OUT OF A TUNNEL DRIVING NORMALLY AT 55 MPH, MY MURANO JOLTED AND SURGED IT'S RPM INTO THE RED. THIS WAS VERY DANGEROUS AS I WAS DRIVING WITH MY 3 YEAR OLD DAUGHTER. AFTER GOING ONLINE AND SEEING THAT MANY OTHERS HAVE HAD THE SAME PROBLEM BUT NISSAN HAS NOT CONDUCTED A RECALL ON THE CVT TRANSMISSION. I CALLED NISSAN CANADA TODAY AND GOT NO WHERE. THEY EXTENDED THE WARRANTY TO 10 YEARS OR 200 KM. WHICH MY CAR NOW AT 158K AND 2014 DO NOT APPLY. THIS IS COMPLETELY RIDICULOUS AS NISSAN IS AWARE OF THIS FAULTY PROBLEM AND IS JUST WAITING FOR SOMEONE TO GET KILLED. SHE SAID IT WASN'T NISSAN WHO MAKES THE RULES ON RECALLS BUT THE NHTSA. WHICH TO ME IS JUST A COP-OUT! WHAT COMPANY PRODUCES A FAULTY PRODUCT AND REFUSES TO TAKE RESPONSIBILITY FOR IT! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669414December 31, 2014
ENGINE
THE CAR STALLED AND STOPPED SUDDENLY WITH NO WARNING. HAD IT TOWED AND FOUND OUT IT WAS THE TRANSFER CASE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669094December 30, 2014
AIR BAGS, ELECTRICAL SYSTEM, WHEELS
THE VEHICLE HAS SHOWN PROBLEMS THAT WERE PREVIOUSLY RECALLED INCLUDING TIRE MONITORING SYSTEM, PASSENGER AIR BAG WARNING LIGHT REMAINS LIT, AND REAR HATCH FAILS TO FUNCTION. MORE RECENTLY THE VEHICLE FAILS TO START AND HAS STRONG SMELL OF GAS. THE FUEL PUMP WAS REPLACE BY A CERTIFIED MECHANIC BUT THE PROBLEM PERSISTS, FAILURE TO START OR RUN. IN ADDITION, THE BATTERY HAS DRAINED EVEN AFTER BEING CHECKED AND RECHARGED, CLEARLY AN ELECTRICAL PROBLEM. THE VIN NUMBER SEARCH SHOWS NO RECALL NOTICES. UPDATED 2/10/2016*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668957December 30, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT DURING ROUTINE MAINTENANCE WITH AN INDEPENDENT MECHANIC, IT WAS DISCOVERED THAT THE FUEL TANK WAS LEAKING DUE TO A FAILED SEAL. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V054000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 211,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668437December 27, 2014
UNKNOWN OR OTHER
TRANSFER CASE WENT OUT ON THE VEHICLE. STARTED HAVING OIL LEAKS AND A KNOCKING SOUND. LATER VEHICLE WILL NOT PULL, DIFFICULTY SHIFTING. TOWED CAR TO THE SHOP AND WAS TOLD TRANSFER CASE IS CRACKED AND NEEDS REPLACED FOR $3,800. WAS ALSO TOLD AN OIL SEAL NEEDED TO BE REPLACED ALSO. READ A LOT OF CUSTOMER COMPLAINTS ABOUT SIMILAR PROBLEM. A LOT POINTING TO A DEFECTIVE PART THAT IS SUPPOSED TO BE COVERED UNDER RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668491December 27, 2014
ELECTRICAL SYSTEM
THE AIR DUCT (PIPE) COMING FROM THE AIR FILTER UNATTACHED ITSELF CAUSING THE COMPUTER TO SHUT DOWN THE ENGINE. THIS HAPPENED WHILE CAR WAS MOVING CAUSING LOSS OF STEERING AND BRAKE LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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