Nissan Murano Complaints

5,967 consumer complaints on file.

#11589029May 16, 2024
SERVICE BRAKES, POWER TRAIN
My 2009 Nissan Murano had a bad battery and starter, after replaced them the ABS/VDC/Slip control light were illuminated and ABS function lost. I searched online and found a lot of the Murano owners had the same issue by just replacing a battery then got these DTCs. At the end we found Nissan know this issue and issue a TSB for repair with customer's expense. They know this is factory issue but not recall it or even not notify their customer, it's safety issue and still need the customer to search it and repair with the customer's money (to pay their faults). TSB: NTB10-113a
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587091May 5, 2024
SUSPENSION
The rear K frame broke without being in an accident or other physical damage to the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586948May 4, 2024
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
I began hearing a rattling sound coming from the rear of the vehicle. I believed it was possibly the suspension, as the vehicle would also bounce more often than expected when going over any irregularities in the road (potholes, speed bumps, normal wear on roads, etc). I brought it to the dealership where I purchased the vehicle, and they found no issues. I had previously replaced all 4 tires and brakes before hearing this sound, and nothing was brought to my attention then, either. The noise continued, and I brought the vehicle to another mechanic, where the damage was found immediately. The frame had corroded to the point where the mechanic advised me to not even drive home, rather have the vehicle towed to the dealership to be assessed and checked for a recall. Multiple incidents similar to mine have been found - all starting after 100k miles - but none have resulted in an official recall notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585711April 28, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The FEB system is braking when not necessary, causing potential serious damage/injury. The sensor is also affecting my ICC/cruise control. An orange light comes on while using cruise control and the cruise control stops/fails and will not reengage until I stop the vehicle and turn it off, then on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585579April 27, 2024
SUSPENSION, UNKNOWN OR OTHER
I had noticed that my car would sway when driving around a curve or when switching lanes and was going to take it to the shop to be checked out, but my back passenger tire went flat on my way home from work which was odd because they were brand new tires. When I went to change the tire I noticed that the inside of the tire was completely worn and wires were sticking out. I drove home at 35-40mph because the sway was even worse with the spare tire. I had a mechanic come to my home to check the car out because I was afraid to drive it any further. When he jacked the car up to see what was going on, upon inspection he noticed the sway bar had come loose on the passenger and driver side of the car and that the sub frame on the driver side of the car was completely rusted through. The mechanic was able to reattach the sway bar, but advised not to drive it until the sub frame could be fixed. I contacted a certified welder and had my car towed to the welder to have the frame welded back together. The certified welder was only able to partially weld the frame and stated that the car would need the frame replaced because it was too rusted out to properly fix and that it was not safe to drive. Now I’m without a vehicle even though the car is in great running condition because the frame is unable to be fixed and the cost to buy a new frame and have the work done is more than the car kbb values the car for. I don’t know why this issue hasn’t been recalled and fixed. I could have crashed and died and my children left without a mother. It’s sad to see so many complaints and nothing done about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584981April 24, 2024
UNKNOWN OR OTHER
Car has 120 000. Miles on it. Subframe is completely rotten and broken. UNDRIVEABLE!!!!!! WELL KNOW ON 2009 MURANO'S. What can Nissan do about this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584830April 23, 2024
AIR BAGS, SEATS
Dashboard light started flashing indicating airbag error. Light indicating passenger airbag inoperative on center stack illuminated. Dealership indicated error code B1018 per ESM diagnostic procedure and recommended replacing entire passenger side seat cushion and retesting. Uncertain if passenger side airbag sensor will prevent driver's airbag from deploying in accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583188April 15, 2024
AIR BAGS
I purchased 2012 Nissan Murano in Jul 2012. Recently the Airbag light is on and keeps flashing when start the car. It happened since 6 months ago. I sent my car to the local Nissan Dealer, they charged me $149 diagnostic fee + $1500 to replace the Airbag DIAG unit under the center console. After the replacement, the airbag light is still on and flashing. My car cannot pass the annual inspection because of the airbag light. It's a big safety concern. The dealer told me I need to get the passenger seat bottom sensor replaced, the pars has been discontinued. I am very surprised the airbag is related safety issue, Why Nissan discontinued the parts? And I google this issue, many Nissan car owners have the same airbag light issue. This is the most common issue and related to the customer safety. Nissan should recall it. I paid more than $1500 dollar, cannot get my problem fixed. It's unacceptable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582700April 12, 2024
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Nissan Murano. The contact stated while her mother was driving at 6 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle failed to come to a complete stop, after which the vehicle lost power. As a result, the Forward Collision Avoidance warning light, and the Forward Collision Avoidance: Automatic Emergency Braking systems failed to activate, and the driver lightly tapped the vehicle in front. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580813April 2, 2024
SUSPENSION
Upon driving in a lite snow, (.3-.5") I experienced a sudden rear end swerve. Had 2 young passengers in car, they were very scared. The car behind me took evasive action to avoid me. Then at next stop lite, the driver said the rear wheels were not parallel with each other. No warning to me. Car was taken to a service garage for inspection. Rear subframe was severely rusted. Was advised to get rid of car. Took it to another repair shop and was told that they could replace (Not repair) the rear subframe, which they did for a total cost of about $3000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579152March 24, 2024
AIR BAGS
Passenger airbags didn't deploy during a head on collision. Passenger also was hit in her breast by something that came out of driver airbag. No prior airbag warnings. ThP and insurance have inspected the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11578742March 21, 2024
VISIBILITY/WIPER
During the heat in summer 2023 a clip placed in the sunroof melted and resulted in the sun roof not opening any longer. According to the Nissan dealership they have seen several of these and this should be a recall. A consumer has no ability to rectify this nor keep it from happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578554March 20, 2024
POWER TRAIN
The contact owns a 2013 Nissan Murano SL. The contact stated while driving 65 MPH, the vehicle lost power. The check engine warning light was illuminated. The vehicle was taken to the local mechanic who would not perform the work due to recalls on the transmission. The vehicle was taken to the dealer but has not been repaired. The contact stated the vehicle was repaired under a previous manufacturer recall that replaced the transmission, however, the failure persisted. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578181March 19, 2024
STRUCTURE:BODY
Sub Frame rotted. Rear Tires tilted due to this. sway bar off. Causes swerving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577921March 18, 2024
UNKNOWN OR OTHER
Upon driving the vehicle, it became apparent that the subframe had broke off causing the left rear tire to turn inward/outward. This particular part had become very eroded/corroded causing this part to break causing the vehicle to be inoperable.The vehicle was operating at a speed of 5-10mph at the time of the malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576772March 12, 2024
SERVICE BRAKES, AIR:DISC:CALIPER
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576996March 12, 2024
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2014 Nissan Murano. The contact stated that while driving at an undisclosed speed, the passenger’s side air bag warning light illuminated the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the passenger’s side occupancy sensor. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: NTB16-052. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575972March 7, 2024
SERVICE BRAKES
I lost brake pressure at a red light today. I ended up pressing the brake all the way to the floor and kept rolling. The light turned green and I pressed the gas and the brake started working after that and has worked since. I started googling and I saw this was an issue in older Muranos as well. I do not want to take it in and spend a bunch of money on master cylinders, etc when it may not be the issue. Please investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576110March 7, 2024
SERVICE BRAKES
noticed a small oil puddle near the front passenger side of the car in the garage before leaving for work on 2/24/24 at approximately 530am. Checked all reservoirs and found nothing outstanding and left for work. At approximately 540am I was driving to work and noticed 2 deer avoided one and hit the second one while still attempting to stop. I slammed my brakes, had no abs kick on, and the pedal went to the floor and I still narrowly clipped the second deer. I was attempting to brake for at least 20ft before the collision happened with the deer and slowed down from 80 to 65mph. I found it very odd that my brake pedal went to the floor and did not set off the ABS system and that the car took longer than it should have to come to a complete stop. After collision repair was done, thankfully just cosmetic damage, the dealership found both front brake calipers leaking the passenger one leaking significantly more than the drivers side. Due to the oil being found before that trip that day it has been ruled they were leaking before the incident occurred and this could have resulted in my car not being able to stop fully and properly and hitting the deer.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11574480February 28, 2024
POWER TRAIN
My 2010 Nissan Murano incurred transmission and transfer case failure @ around approximately 95,000 miles despite keeping up with the required maintenance. This was in a form of erratic jerking, overheating, and decreased pick up speeds. However, the vehicle did not have any service lights indicating further issues on the dash. I then went to 2 Nissan service centers to request that Nissan fix their faulty parts on 11/11/22 and 12/02/22. Both Service Centers acknowledge faulty parts by Nissan, but refused stating that my car is not under warranty and therefore, Nissan would not cover the cost. Nissan has had multiple class action law suits regarding their production of these parts and yet is evading responsibility. Since then, my car has sat in my driveway undriveable as Nissan continues to avoid rectifying the situation. I now owe the bank almost $3,000 for a car I can no longer drive and bank will not settle out the debt to the worth of the car. I now have to consider a voluntary repo which will ultimately negatively affect my credit and force me into a hardship. I cannot utilize this vehicle to go back and forth to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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