Nissan Murano Complaints

5,967 consumer complaints on file.

#11602426July 15, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Nissan Murano. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, with the ABS warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with brake failure. The contact was informed that the brake pads needed to be replaced. The vehicle was repaired but the failure recurred. The dealer was contacted; however, the vehicle was not repaired after the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599811July 7, 2024
SERVICE BRAKES, AIR BAGS, WHEELS
Falla en abs y ruedas riesgo al frenar tarda demasiado luces de abs vdc off AWD y tpms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599742July 7, 2024
POWER TRAIN
While trying to accelerate and merge onto the highway, the transmission began to increase in RPMs but would not accelerate. There are no warning light or anythign that would inform us of a failure. This almost caused an accident because I could not get up to speed. Then the transmission began juddering at low speeds and has continued. This is a sign the transmission is failing according to Nissan. Upon research, there are many complaints out there about the transmission in the Nissans. There was a class action suit that required Nissan to extend the warranty of their drivetrain. For some reason, the Murano was excluded from this list even though it shares the same issues and the same transmission as the Pathfinder, which was recalled/warranty extended. These vehicles are a timebomb when they will fail and could cause multiple accidents. They knowly have an issue that they wont fix that could take someone life
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599566July 6, 2024
UNKNOWN OR OTHER
Nothing happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598541July 3, 2024
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2007 Nissan Murano. The contact stated that while inspecting the vehicle, it was discovered that the entire subframe was rusted. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 270,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598543July 3, 2024
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2009 Nissan Murano. The contact stated that while inspecting the vehicle, it was discovered that the entire subframe was rusted. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598344July 2, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency braking system activated without anything in front of the vehicle. EBS lighting on the dash came on and vehicle made a weird sound to stop. Has happened several times in the past month, most recent was today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596948June 26, 2024
STRUCTURE:BODY
The paint on my hood started peeling last spring for no apparent reason, so I brought my car to a local body shop to have it repainted, and the owner there said that he sees this all the time with Nissans that are that color and that were made around that year, but that there were no recalls for it. I let it be and just paid for the hood to be done, thinking that would be the end of it; but, shortly after that, the trunk started peeling all over, and keeps getting worse and worse; and, more recently, the sides of the car are peeling too and just getting worse and worse. I tried contacting Nissan’s headquarters about this, giving them all of this information, and they told me there’s nothing they can do because the warranty expired in 2016 (I didn’t even purchase the vehicle until 2020), and that it doesn’t matter that the body shop owner said that this is a very common problem, so I’m on my own for the cost of repainting the entire car, even though it’s clearly a manufacturing issue. I even tried contacting my local Nissan, and two workers there even also said that this is a problem they’ve seen several times, so that they also believe it’s a manufacturing issue, but that their hands are tied. At this point, I’m not sure what else to do, but it does seem entirely unfair that consumers — apparently LOTS of consumers — are having to foot the bill for something that is seemingly Nissan’s fault. Since it’s a manufacturing issue, I don’t see why there isn’t, nor why there shouldn’t be, a recall over it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596381June 25, 2024
SEAT BELTS, SEATS
Power drivers side seat moving intermittently on its own. Pushing the seat and seatback foward. During this the seat cannot be moved back creating hazardous driving distractions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596005June 23, 2024
POWER TRAIN
CVT transmission gears slipping. OBD II code states stepper motor malfunction. This has caused the vehicle to go from 75 mph to 45 so quickly it almost caused an accident on the freeway. The most recent incident happened today. The transmission started whining and RPMs went high. This looks to be an issue for more Muranos than necessary and should be considered a recall problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595692June 21, 2024
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2007 Nissan Murano. The contact stated while driving at an undisclosed speed, the rear subframe cracked. After inspecting the vehicle, the contact became aware that the subframe was very rusted. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595014June 18, 2024
STRUCTURE:BODY
Paint continues to chip and peel. It looks awful and Nissan won't do anything about it. It should be under the same recall as the Nissan Rogue and Infinity. It has overly devalued my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594336June 14, 2024
SERVICE BRAKES, SUSPENSION, WHEELS
Abs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594417June 14, 2024
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
Abs/vdc off/awd en el tablero
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593443June 10, 2024
BACK OVER PREVENTION
The contact owns a 2019 Nissan Murano. The contact stated that on two occasions while in reverse, the camera turned blue and failed to operate as intended. The contact also stated that on five separate occasions, while in reverse, the camera failed to operate as intended. The vehicle was taken to a dealer however, the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593041June 7, 2024
AIR BAGS
The air bag light started blinking. We took the car to our local Nisan dealership. We had to pay $220.77 just to have them look at it. They said there was an occupant sensor unit malfunction and it needed the bottom seat pad replaced. We were then told “that it is discontinued “! We are left with an air bag that doesn’t work, and a blinking air bag warning sign that constantly reminds us of the danger we are in. I am frightened to death to drive the car and angry that it cost $220.77 for nothing. When I asked what I could do - they said “You can trade it in and buy a new Nisan”! We will never buy another Nisan!! Can you help?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590796May 26, 2024
SUSPENSION
While driving the car, you could hear a squeaking noise coming from the rear passenger side of the car. It would get louder if you hit a bump. It took mechanics awhile to figure out what it was but it turned out to be the rear subframe had rusted through on the rear passenger side. The rest of the subframe is not rusted. However, it is now not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590421May 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
FORWARD COLLISION CONTROL SENSOR GOES ON AND OFF, UNTIL IT STAYS OFF ALL THE TIME. IT ALSO HAS MADE THE CRUISE CONTROL UNOPERABLE. AFTER ABOUT 1 MONTH THE ABS LIGHT CAME ON, THE CODE WAS YAW SENSOR. RESET CODE AND NO PROBLEMS FOR ABOUT 10 DAYS. STARTED CAR ONE MORNING IN GARAGE AND ABS LIGHT WAS ON AGAIN, SAME CODE. ON MANY INTERNET SITES THERE ARE THOUSANDS OF PEOPLE COMPLAINING ABOUT THE FORWARD COLLISION CONTROL ON THE MURANOS AND OTHER NISSAN MODELS. THERE SHOULD BE A RECALL ON THESE ISSUES. DEALERSHIPS WANT TO HOLD MY CAR FOR 4-5 DAYS BEFORE WORKING ON IT, THEN TELL ME THE PROBLEMS WITH IT AND THEN ME TELL HOW MUCH TO FIX IT AND WHEN THEY CAN GET TO IT. THIS FORWARD COLLISION PROBLEM IS A SAFETY ISSUE BRAKING THE VECHILE TO AVOID A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589572May 20, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Please note that although this system does not show that the recall repairs were complete, we have documentation from Nissan that we completed the recall work twice. On Tuesday, [XXX] at approximately [XXX]. our Nissan Murano spontaneously caught fire in our driveway. My family, including my [XXX] and a [XXX], woke up to the airbags exploding. We got our family out of the house as we spoke to the 911 dispatcher and the Murano went up in flames. Our doorbell camera caught the incident in its entirety (from the smoke under the hood to the inferno of flames) and the Montgomery County fire and explosive expert agrees that the start of the fire is likely from the ABS actuator issue stemming from Nissan’s recall in 2019. We are also hearing that it’s the worst spontaneous vehicle fire anyone has ever seen. After the incident, in good faith, we contacted Nissan North America who referred us to Nissan’s regional office for our area...they told us we have to hold the wreckage in our driveway for 8 weeks or possibly longer and that they will not help us mitigate it or provide a rental. Had our Nissan been parked in our garage, it would have been next to our mudroom which contains the gas line to our dryer. Our house would have exploded and my entire family would have died. My children cannot sleep and my pediatrician has recommended a psychologist for the entire family. My son and I have coughs from breathing in the fumes and cannot attend doctors’ appointments because we have no safe transportation. I have missed work, the burned vehicle in our driveway is melted and is a safety and health hazard for us and our neighbors. Our garage door, gutters, and soffits are melted, and there is potential damage to our roof. There is exploded glass everywhere, and my other car is un-drivable, structurally unsound, and melted on the right side, having been parked next to the Murano and torched under 1,500 degree heat for almost 40 minutes. Will provide videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11589667May 20, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving about 30 mph on an empty street when the car slammed on the brakes. The sequence was three beeps, then red warning message on instrument panel, then immediate hard braking to almost a dead stop. There was no traffic ahead of me or behind me. Had there been someone behind me they would have hit me. Had I been around cross traffic expecting me to clear, they would have hit me. Two Nissan dealers have inspected the forward emergency braking system and found nothing. Nissan North America will not authorize any additional work unless a dealer finds a problem. In addition to this big problem, there have been two times when a message that forward emergency braking was not available due to obstruction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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