Nissan Murano Complaints

5,967 consumer complaints on file.

#10938849December 30, 2016
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 60 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED INSTEAD. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE WOULD ACCELERATE AT A HIGH SPEED. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR. THE CONTACT PLACED THE VEHICLE IN PARK, BUT THE ENGINE KEPT REVVING. THE CONTACT WAS ABLE TO TURN THE VEHICLE OFF, BUT ONCE IT RESTARTED, THE RPMS KEPT INCREASING AND A POPPING SOUND WAS HEARD. THE VEHICLE WAS TURNED OFF AGAIN AND OPERATED NORMALLY WHEN IT WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938572December 29, 2016
SERVICE BRAKES
THE BRAKES IN OUR 2009 NISSAN MURANO INTERMITTENTLY FAIL ABOUT ONCE OR TWICE A MONTH. WHEN A FAILURE OCCURS THE BRAKE PEDAL GOES DOWN TO THE FLOOR AND THE VEHICLE SLOWS, BUT DOES NOT STOP. SEVERAL OCCURRENCES REQUIRED A SWERVE OFF THE ROAD TO AVOID A COLLISION. SEVERAL, BUT NOT ALL OF THESE OCCURRENCES WERE PRECEDED BY A JOLT TO THE VEHICLE (POTHOLE, RAILROAD TRACK, ETC.). NO WARNING LIGHTS OR ABS LIGHTS COME ON AND NO ERROR CODES ARE SET. THE CONDITION LASTS FOR A FEW MINUTES TO A FEW HOURS THEN RETURNS TO COMPLETELY NORMAL OPERATION. THE LOCAL NISSAN DEALERSHIP CANNOT FIND ANYTHING WRONG WITH THE VEHICLE AND WERE UNABLE OR UNWILLING TO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938334December 28, 2016
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
ON BUSY FAST CALIFORNIA FREEWAY WHEN TRAFFIC SLOWED, SO DID I, THEN I WENT TO SPEED UP TO KEEP UP WITH TRAFFIC AND MY CAR WOULD NOT MOVE. I WAS PRESSING ACCELERATOR AND MY CAR LITERALLY WAS NOT MOVING! MY CHECK SERVICE ENGINE LIGHT CAME ON (NO WARNING, JUST NOW) I WAS SO SCARED! I PUT MY HAZARDS ON, AND I HAD TO DRIVE A FEW MILES GOING 25 MPH, AND MAKING MY WAY ACROSS LANES TO GET OFF THE FREEWAY TO SAFETY. ONCE OFF FREEWAY I PULLED OVER AND TURNED CAR OFF. WHEN ASSISTANCE ARRIVED MY NISSAN MURANO STARTED FINE AND APPEARED OK. I DROVE TO HOTEL AND AS I WAS IN THE MIDDLE OF A BUSY INTERSECTION MAKING A LEFT TURN, I PRESSED THE ACCELERATOR AND MY CAR DID NOT MOVE! IT THEN STALLED AND BY NOW THE LIGHT TURNED RED AND I WAS SITTING IN THE MIDDLE OF THE INTERSECTION! I STARTED MY CAR AND IT ZOOMED PRETTY QUICK. PROBLEM IS, I CANNOT DRIVE A CAR I CANNOT TRUST. THIS IS A DEATH TRAP WAITING TO HAPPEN. I NOTICED SO MANY OTHERS HAVE EXPERIENCED THIS, SO I WONDER WHY THIS VEHICLE WAS NEVER RECALLED FOR THIS?? I HAVE MAINTAINED MY MURANO VERY GOOD, I HAVE ALWAYS BACKED AND BELIEVED IN NISSAN- NOW I WONDER. ON XMA EVE IT DID THIS, AS I WENT TO PROCEED ON A GREEN LIGHT. IT WAS NIGHT, RAINING, WINDY AND MY CAR FINALLY DIED. I PUT ON HAZARDS, BUT I WAS IN DANGEROUS LOCATION- IN MIDDLE OF ROAD. I GOT OUT OF MY CAR AND WAITED FOR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937528December 27, 2016
ELECTRICAL SYSTEM
WHEN YOU RUNNING THE CAR SUDDENLY THE CAR LOST THE POWER AND STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937675December 27, 2016
SUSPENSION
REAR SUB FRAME RUSTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937426December 26, 2016
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SEATS, SUSPENSION
LAST YEAR MY DRIVERS SIDE FRONT SEAT ANCHOR/BRACKET BROKE. POOR DESIGN. REAR SUB FRAME RUSTED OUT RESULTING IN THE REAR LEFT WHEEL TO NEARLY FALL OFF WHILE DRIVING. THIS YEAR MY WIFE WAS ADVISED BY A PERSON IN A VEHICLE BEHIND HER THAT THE REAR WHEEL WAS READY TO LAUNCH. ROAD SALT CAUSED RUSTING TO SUB FRAME BODY MOUNT. AGAIN POOR DESIGN AND MATERIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937445December 26, 2016
STRUCTURE:BODY, POWER TRAIN
HELLO, I OWN A 2007 NISSAN MURANO AND HAVE JUST HAD AN ISSUE WHERE THE ENTIRE SUB FRAME HAS BROKEN IN HALF DUE TO RUST. THE CAR IS NOT EVEN 10 YEARS OLD (160K MILES) AT THIS POINT AND I WAS WONDERING IF SUCH A DANGEROUS ISSUE WOULD BE ELIGIBLE FOR REPAIR VIA NISSAN? ANY HELP WOULD BE GREATLY APPRECIATED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937331December 24, 2016
SERVICE BRAKES
RECEIVED THE FOLLOW UP OWNER NOTIFICATION NHTSA RECALL 16V-636 (ANTILOCK BRAKE SYSTEM ) WENT TO THE DEALER ON 1219-16 TO ASK FOR A TIME WHEN THEY COULD CHECK MY CAR. THE DEALER SAID THERE WAS NOTHING THEY COULD DO UNLESS MY CHECK ENGINE LIGHT WAS ON. DEALER IS SANDY SANSING NISSAN 5705 PENSACOLA BLVD. PENSACOLA FL. THE NOTIFICATION I HAVE CLEARLY STATES THAT THEY WILL INSPECT THE SERIAL NO. ON THE ABS ACTUATOR TO SEE IF IT IS AFFECTED.HOW CAN I GET THIS DONE/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937173December 22, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY
THE POWER LIFTGATE LATCH MECHANISM DOES NOT LATCH FULLY AFTER 3 OR 4 USES UNTIL THE NEGATIVE BATTERY TERMINAL IS REMOVED AND PUT BACK ON. THEN IT WORKS PROPERLY FOR A FEW TIMES, ULTIMATELY NOT LATCHING COMPLETELY AGAIN AND COMPLETELY DISABLING USE OF THE LIFTGATE. I BROUGHT VEHICLE TO NISSAN DEALERSHIP WHERE I WAS INFORMED THAT THE MECHANISM IS FAULTY AND POSSES A SAFETY ISSUE WHEN LIFTGATE DOESN'T SECURE ITSELF. THIS IS AN ONGOING ISSUE AND CANNOT PUT THINGS OR MY DOG IN THE BACK OF VEHICLE DUE TO THE RISK OF IT OPENING WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936402December 20, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936057December 18, 2016
STEERING
WAS AT LOWES WITH MY GRAND DAUGHTER WHEN THE STEERING WHEEL WAS LOCKED AND THE STEERING LOCK INDICATOR LIGHT WAS ON. VEHICLE WOULD NOT START DUE TO THE MALFUNCTION OF THE STEERING LOCK BOX. WEATHER WAS BAD AND A GENTLEMAN TRIED ASSISTING ME BUT TO NO AVAIL. AFTER LOOKING AT THE INDICATOR LIGHTS HE INFORMED ME HE HAD HEARD OF THIS ISSUE AND THE PROBLEM WAS IN FACT DUE TO A FAULTY STEERING LOCK BOX. I HAD NO CHOICE BUT HAVE THE VEHICLE TOWED TO MY TEMPORARY HOME AND HERE IT SITS. MY HOME FLOODED WITH 7' OF WATER MID AUGUST AND IS STILL UNINHABITABLE. I'M A GRANDMOTHER WITH LIMITED FUNDS AND REALLY CANNOT AFFORD TO SPEND THE LARGE SUM OF MONEY REQUIRED TO PAY FOR A KNOWN DEFECTIVE PART. DURING MY RESEARCH I FOUND OUT THAT NISSAN KNOWING THIS ISSUE HAS NOW IMITED THE WARRANTY TIME ON THIS KNOWN PROBLEM. I THANK GOD THIS OCCURRED IN A POPULATED AREA WHERE ASSISTANCE WAS READILY AVAILABLE AND NOT RURAL AS I QUITE OFTEN FIND MYSELF TRAVELING TO THESE AREAS. IS THIS A SAFETY ISSUE? ABSOLUTELY!! NISSAN SHOULD BE ASHAMED KNOWNING THIS PART IS DEFECTIVE AND REFUSES TO DO A MANDATORY RECALL. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED IN THIS MATTER. THANKING YOU IN ADVANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935444December 15, 2016
SERVICE BRAKES
AFTER GOING OVER A BUMP IN THE ROAD WHILE BRAKING, THE BRAKE PEDAL BECAME VERY SOFT, REQUIRING THAT ONE PUSH THE BRAKE PEDAL ALMOST COMPLETELY TO THE FLOOR IN ORDER TO STOP THE CAR. THE BRAKES DID STOP THE CAR BUT REQUIRED GREAT FORCE, AND THE PEDAL WENT TO THE FLOOR. RETURNED TO NORMAL OVERNIGHT. THREE WEEKS LATER SAME THING HAPPENED AGAIN, THIS TIME AFTER HITTING A POTHOLE. WENT AWAY AFTER SEVERAL DAYS. THIRD TIME HAPPENED WITHOUT HITTING ANY BUMPS. DEALER SAYS IT IS ABS ACTUATOR AND WILL COST $2500 TO FIX. UNLESS IT IS FIXED, THOUGH, THE BRAKE PEDAL GOES TO THE FLOOR WITHOUT EVEN SLOWING THE CAR DOWN UNTIL THE LAST SECOND, AND YOU ARE NEVER SURE IT IS GOING TO STOP AT ALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935209December 14, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. AFTER DRIVING OVER A POTHOLE, THE BRAKES FAILED TO FUNCTION AND THE EMERGENCY BRAKE HAD TO BE APPLIED. THE DEALER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935369December 14, 2016
ELECTRICAL SYSTEM
ALTERNATOR FAILURE MANY TIMES UNKNOWN REASON LAST TIME HAPPENED WHILE DRIVING ON THE A BUSY STREET DIED AND WON'T START SECOND TIME IT HAPPENED IN LESS THAN ONE WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934756December 12, 2016
ENGINE
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 8 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE EXPERIENCED A SIMILAR FAILURE IN THE PAST YEAR AND IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000. UPDATED 04/06/17 LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934837December 12, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
VEHICLE SHUTS OFF WHILE DRIVING,NO ACCELERATION,VEHICLE SHUTS OFF WHILE IN TRAFFIC,BOTH CAM SHAFT SENSORS REPLACED AND PROBLEM STILL EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934031December 9, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND CAUSED THE FRONT PASSENGER SEAT CLASSIFICATION SYSTEM TO FAIL. WHEN THE PASSENGER SEAT WAS OCCUPIED, THE AIR BAG SYSTEM WOULD DEACTIVATE. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 68,202.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934155December 9, 2016
AIR BAGS
TL* THE CONTACT LEASED A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE FRONT PASSENGER SIDE DASHBOARD AIR BAG. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED EXTENSIVE BRUISING TO THE LEFT SHOULDER, BRUISING FROM THE SEAT BELT RESTRAINT, BRUISES TO THE RIGHT KNEE, AND THE RIGHT SHIN. MEDICAL ATTENTION WAS RECEIVED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION CENTER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A TECHNICAL RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,300.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10933883December 8, 2016
ELECTRICAL SYSTEM
I WAS DRIVING MY 2005 NISSAN MURANO ON THE HIGHWAY WHEN THE BATTERY LIGHT AND BRAKE LIGHT CAME ON. FEW MINUTES LATER IT WOULDN'T ACCELERATE THEN STALLED OUT AND WOULDN'T START. AFTER GETTING A JUMP IT STARTED UP BUT WOULDN'T MOVE. I CAN GET THE ALTERNATOR BUT I'M STILL HAVING THE PROBLEM. DON'T KNOW WHAT ELSE TO DO. I CAN'T KEEP IT RUNNING LONG ENOUGH TO TAKE IT IN TO BE CHECKED. PLEASE HELP FIX THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930171December 6, 2016
STRUCTURE:BODY
WHEN I AM DRIVING AT ABOUT NOON, WHEN THE SUN IS DIRECTLY OVERHEAD, THERE IS A TERRIBLE, BLINDING GLARE PRODUCED BY THE "RIDGE" ON THE HOOD NEAR THE WINDSHIELD. THERE IS NO WAY TO AVOID THIS AND IT IS ALMOST IMPOSSIBLE TO CONTINUE DRIVING SINCE THE GLARE IS SO SEVERE. THIS IS OBVIOUSLY A DESIGN FLAW THAT NEEDS TO BE CORRECTED BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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