MINI Cooper Complaints

4,588 consumer complaints on file.

#10448884February 22, 2012
ENGINE AND ENGINE COOLING
WATER PUMP MELTED - THERMOSTAT HOUSING REPLACED AT 49,492 MILES. MY ENGINE LIGHT LIT UP YELLOW AND BY THE TIME I ARRIVED AT WORK IT WAS RED. I TRIED POURING COOLANT AND IT JUST SPILLED OUT ONTO THE GROUND. I TOOK IT TO MINI TO GET IT SERVICED AND THEY SAID THE HEAT FROM MY ENGINE CAUSED THE THERMOSTAT HOUSING TO MELT AND WAS REPLACED UNDER WARRANTY. THEY REPLACED IT WITH A NEW PUMP BUT NOT WITH THE ONE THAT IS NOW THE FEBRUARY 2012 RECALL THAT MINI IS DOING ON ALL 2007 - 2011 S MODELS FOR (THE ELECTRIC AUXILIARY WATER PUMP THAT COOLS THE TURBOCHARGER HAS AN ELECTRONIC CIRCUIT BOARD THAT CAN MALFUNCTION AND OVERHEAT). SEE NEXT COMPLAINT FROM 01/27/12, AS THE CAUSE OF THE OLD FAULTY WATER PUMP THIS HAS NOW CAUSED MY TURBOCHARGER TO GO OUT AND MINI TRIED TO CHARGE ME $3,700 TO REPLACE IT. BUT I REMINDED THEM THAT MY WATER PUMP WAS PREVIOUSLY DEFECTIVE AND THAT HAS CAUSED THE CURRENT PROBLEM WITH THE TURBOCHARGER AND NOW THEY ARE REPLACING IT UNDER WARRANTY ALONG WITH REPLACING THE RECALLED ELECTRIC AUXILIARY WATER PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448886February 22, 2012
ENGINE AND ENGINE COOLING
LOUD KNOCKING NOISE UPON STARTING THE CAR. IT WAS VERY LOUD SO I TOOK IT TO THE DEALER. A METAL PIECE FROM THE HOUSING FOR THE TIMING CHAIN BROKE OFF AND CAUSED DAMAGE THAT COST $2239 TO REPAIR. THE SERVICE REP SEEMED TO KNOW ABOUT THIS PROBLEM. I ASKED THE SERVICE REP FOR MY OLD PARTS WHICH I HAVE KEPT AND UPON INSPECTION THE PARTS LOOKED GOOD (TIMING CHAIN AND TENSIONERS (PLASTIC PARTS). THE FLAW IS IN THE DESIGN, A ONE INCH LITTLE METAL PIECE THAT CANNOT SUPPORT THE VIBRATION OF THE TIMING CHAIN BROKE OFF AND CAUSED ALL THE DAMAGE. I'VE READ MULTIPLE COMPLAINTS ON THIS SITE REGARDING TIMING CHAIN PROBLEMS ON S MODELS, THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448887February 22, 2012
ENGINE AND ENGINE COOLING
TURBOCHARGER NEEDS TO BE REPLACED AND THE DEALER WANTED TO CHARGE ME $3,700. BUT THE CAUSE OF MY TURBOCHARGER NEEDING TO BE REPLACED WAS THE CAUSE OF MY AUXILIARY WATER PUMP - THERMOSTAT HOUSING GOING OUT IN 04/12/11 WHICH CAUSED THE TURBOCHARGER TO OVERHEAT AND BECOME DAMAGED. I REMINDED THE DEALER ABOUT THE WATER PUMP BEING REPLACED SO THEY CONTACTED MINI USA AND IT TOOK THEM 2 WEEKS FOR THE DEALER AND MINI USA TO COVER THE REPLACING OF THE TURBOCHARGER UNDER WARRANTY. EVEN THOUGH THEY REPLACED THE WATER PUMP BACK IN APRIL 2011, THE CURRENT FEB 2012 RECALL FOR THE AUXILIARY WATER PUMP IS BEING REPLACED CONCURRENTLY WITH THE TURBOCHARGER. THESE ARE THE 3 COMPLAINTS ON MY CAR IN LESS THAN A YEAR: 04/12/11 - WATER PUMP REPLACED UNDER WARRANTY. 10/20/11 TIMING CHAIN REPLACED AND COST ME $2,239. AND NOW 01/27/12 THEY WANTED TO CHARGE ME ANOTHER $3,700 FOR THE TURBOCHARGER. WHO PAYS ALMOST $6,000 IN REPAIRS ON A CAR THAT IS 3 YEARS OLD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448956February 22, 2012
AIR BAGS, SEATS
THE AIRBAG SENSOR IN THE PASSENGER SIDE SEAT DOES NOT CORRECTLY DETECT A PERSON SITTING IN IT. WHEN A PASSENGER IS IN THE SEAT, THE AIRBAG SENSOR STAYS "OFF". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449005February 22, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
2009 MINI CLUBMAN S... TIMING CHAIN NEEDS REPLACED AT 51000. 1000 MILES OUT OF WARRANTY. MINI WILL NOT TAKE RESPONSIBILITY. THIS IS POOR ENGINEERING AND EVEN POORER LACK OF ACCOUNTABILITY FROM MINI FOR A KNOWN, DOCUMENTED, AND VERY FREQUENT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448610February 21, 2012
STEERING
TL* THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED THAT WHILE REVERSING, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AT THE POWER STEERING ELECTRICAL COLUMN, WHICH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448833February 21, 2012
AIR BAGS
MULTIPLE TIMES, HOWEVER, NEVER WHEN THE DEALER LOOKS AT IT, MY "AIRBAG OFF" LIGHT COMES ON WHILE A PERSON OF ADEQUATE WEIGHT IS SITTING PROPERLY IN THE SEAT. ONCE IT COMES ON IT DOES NOT COME OFF UNTIL THE SEAT IS EMPTY OR THE CAR IS TURNED OFF. DEALER WON'T DO ANYTHING IF THERE ISN'T A FAULT CODE AND CAN NOT DUPLICATE ERROR. IT'S IN FOR THE FOURTH TIME FOR THIS PROBLEM. SEEMS TO BE A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448542February 20, 2012
STEERING
WHILE DRIVING, I NOTICED IT BECAME MARKEDLY MORE DIFFICULT TO TURN THE WHEEL. I WAS ABLE, WITH EFFORT, TO DRIVE SAFELY TO MY DESTINATION. WHEN IT WAS TIME TO RETURN HOME, THE POWER STEERING WAS WORKING FOR THE FIRST 4 OR SO MILES, THEN IT GAVE OUT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448303February 17, 2012
STEERING
POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. THE FAILURES HAVE BEEN OFF AND ON SINCE THEN. FAILURE IS USUALLY DURING IN TOWN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448347February 17, 2012
STEERING
POWER STEERING PUMP FAILURE. THE STEERING WHEEL COMPLETELY LOCKS UP AND CAN'T BE TURNED. ON TOP OF THAT, IT'S COMPLETELY UNPREDICTABLE WHEN THE FAILURE OCCURS. THE FIRST TIME IT HAPPENED I WAS TAKING A RIGHT TURN OUT OF A ROUNDABOUT, WHEN THE STEERING WHEEL WOULDN'T TURN COMPLETELY. FORTUNATELY, I WAS GOING SLOW ENOUGH THAT I COULD BRAKE SO THAT I DIDN'T HAVE A HEAD ON COLLISION WITH A CAR WAITING AT A STOP LIGHT. IT WAS EXTREMELY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448380February 17, 2012
STEERING
I WAS ON MY WAY TO WORK AND AS I MADE A RIGHT HAND TURN,I ALMOST LOST CONTROL OF THE VEHICLE. THE POWER STEERING HAD FAILED AND I HAD TO FIND THE STRENGTH TO TURN THE STEERING WHEEL BEFORE I RAN INTO THE BUILDING ON THE NAVY BASE WHERE I WORK. I HAD A POWER STEERING PUMP PUT ON. IT HASN'T EVEN BEEN A YEAR AND ALREADY I AM HAVING THE SAME PROBLEMS WITH THE POWER STEERING. I DO NOT THINK I SHOULD HAVE TO BUY A NEW POWER STEERING PUMP EVERY YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448211February 16, 2012
AIR BAGS
VERY DISAPPOINTED TO FIND OUT THAT A VEHICLE I HAVE TAKEN EXCEPTIONAL CARE OF TO AVOID COSTLY REPAIRS HAS ALSO HAD THE OCCUPANCY MAT GO BAD OUT OF THE BLUE.... I WASN'T EVEN DRIVING THE CAR! I HELD OUT HOPE THAT THE REPAIR WOULD BE COVERED UNDER WARRANTY, AND WAS TOLD OFF THE RECORD BY THE SERVICE ADVISOR THAT THIS ISSUE HAS BEEN ONE OF THE BIGGEST COMPLAINTS HE RECEIVES AND IN HIS OPINION HAS COST MINI A TREMENDOUS AMOUNT OF REPEAT BUSINESS. IT IS VERY HARD TO SWALLOW THE $1400 REPAIR WHEN IT IS EVIDENT THAT THIS IS A MANUFACTURES PROBLEM WHICH WILL COST SOMEONE THEIR LIFE ONE DAY; MAYBE THEN THEY WILL DO THE RIGHT THING AND FIX THEIR PROBLEMS. LIKE TOYOTA; IT TOOK PEOPLE DYING FOR THEM TO ADDRESS THE ACCELERATOR PROBLEM. SAD, VERY SAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448056February 15, 2012
STEERING:HYDRAULIC POWER ASSIST SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE POWER STEERING COMPLETELY FAILED AND THE STEERING WHEEL SEIZED. THE VEHICLE HAD TO BE TOWED TO THE DEALER FOR ASSISTANCE. THE DEALER REPLACED THE ENTIRE POWER STEERING SYSTEM BECAUSE THE ELECTRONIC POWER ASSIST PUMP COULD NOT BE REPLACED BY ITSELF. THE FAILURE MILEAGE WAS 46,995 AND THE CURRENT MILEAGE WAS 48,000. UPDATED 03/14/12*LJ ALSO, THE AUXILIARY COOLING FAN WAS REPLACED. UPDATED 04/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447910February 14, 2012
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER S CONVERTIBLE . THE CONTACT STATED WHILE DRIVING AT THE SPEEDS OF 30 MPH, WITHOUT ANY WARNING THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TURNED OFF AND THEN ON WHEN THE POWER STEERING BEGAN TO FUNCTION PROPERLY. THE FAILURE OCCURRED FOUR TIMES. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 75,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447911February 14, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2009 MINI COOPER S CLUBMAN. THE CONTACT STATED THAT WHEN SOMEONE SITS IN THE PASSENGER SEAT THE YELLOW AIR BAG LIGHT DOES NOT SHUT OFF. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD SINCE THERE WAS NO ERROR CODE THERE WAS NOTHING THAT COULD BE DONE TO REPAIR THE FAILURE. THE CONTACT SAID THAT THE MANUAL STATED IF THE FAILURE OCCURRED THE AIR BAG MAY NOT DEPLOY. THE CONTACT WAS CONCERNED ABOUT THE SAFETY ISSUE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 18,600. UPDATED 03/14/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447951February 14, 2012
STEERING
AT HIGHWAY SPEED, THE POWER STEERING SUDDENLY LOST POWER (NO NOISE OR OTHER INDICATIONS). THE WHEEL BECAME EXTRAORDINARILY DIFFICULT TO TURN. I MANAGED TO GET THE CAR OFF THE ROAD, BUT THE STEERING WOULD NOT HAVE RESPONDED TO A SMALLER/WEAKER DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447967February 14, 2012
AIR BAGS
NOTHING REALLY SPECIAL HAPPEND OTHER THAN THE AIRBAG LIGHT RANDOMLY CAME ON. I DIDNT HIT ANYTHING OR HIT A BIG BUMP. I ADJUSTED MY SEAT AND I HAVE READ THAT MINI COOPER MAY HAVE MADE THE WIRES UNDERNEATH THE SEAT TOO SHORT SO WHEN YOU RECLINE OR MOVE THE SEAT FORWARD FOR PASSENGERS IT COULD TRIGGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447730February 13, 2012
STEERING
WHILE DRIVING TO WORK AT APPROXIMATELY 25 MILES PER HOUR AND IN THE PROCESS OF TURNING AROUND A BEND, MY POWER STEERING GAVE OUT. AS THE CURVE WAS OF DECREASING RADIUS, THIS FAILURE WAS EVIDENT BY A SIGNIFICANT (>100%) INCREASE IN RESISTANCE TO STEERING ANGLE CHANGE AND UPON COMPLETION OF THE TURN A COMPLETE LACK OF AUTOMATIC RETURN TO A NEUTRAL STEERING PATH (THE CAR WANTED TO "STAY" IN THE TURN). RETURNING THE CAR TO NEUTRAL STEERING ANGLE ALSO REQUIRED SIGNIFICANT (>100%) ADDITIONAL APPLICATION OF FORCE. UPON PULL-OVER AND RESTART OF THE CAR, THE POWER STEERING RETURNED, BUT ONLY FOR APPROXIMATELY ONE MINUTE OF DRIVING. FOR THE REMAINDER OF THE DRIVE THE POWER STEERING FLUCTUATED IN AND OUT MAKING DRIVING DIFFICULT. CAR WILL BE TAKEN TO DEALER FOR FAULT DIAGNOSIS THIS WEEK AS THE ISSUE HAS PERSISTED AND CONTINUED TO WORSEN (LONGER DROUGHTS OF POWER STEERING OPERATION) OVER THE PAST WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447760February 13, 2012
STEERING
POWER STEERING SEEM A LITTLE HARD BUT WHILE CRUISING ON THE FREEWAY IT SEEMED LIKE IT ALMOST WENT COMPLETELY OUT. HASN'T HAPPENED LIKE THAT SINCE BUT ITS STILL A LITTLE HARDER TO TURN THAT WHAT I THINK IT SHOULD BE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447804February 13, 2012
STEERING
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND WAS DIFFICULT TO CONTROL. THE CONTACT INSPECTED THE VEHICLE AND THE FAILURE WAS LOCATED AT THE POWER STEERING PUMP. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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