Mercury Mystique Complaints

1,019 consumer complaints on file.

#561677June 19, 2001
POWER TRAIN:MANUAL TRANSMISSION, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE VEHICLE WAS BEING SERVICED FOR ANOTHER ISSUE, CONSUMER WAS INFORMED THAT VEHICLE DEVELOPED TRANSMISSION PROBLEMS AND IT WOULD NOT MOVE AT ALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890447June 15, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT LEFT COIL SPRING BROKE WHILE DRIVING AND COMING TO A STOP IN A PARKING LOT. FRONT FENDER DROPPED DOWN ON TIRE AND THE VEHICLE WAS UNDRIVEABLE. DEALERSHIP INFORMED CONSUMER THAT COMPONENT HAD TO BE REPAIRED AT CONSUMER'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890314June 13, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
RECALL 00 V 367 000/ENGINE COOLING FAN: DEALER (KAIN FAMILY FORD, LONDON, KY; PHONE# 606/864-3555 ) UNABLE TO HONOR MANUFACTURER'S RECALL DUE TO NO PARTS AVAILABLE. PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746491June 6, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHILE DRIVING TO WORK ON 12-09-2000, WITH HEATER ON, BECAME VERY DISORIENTED, HIT CONCRETE BARRIER, ARRIVED 2 HOURS LATE TO WORK, WAS TAKEN BY AMBULANCE TO HOSPITAL,, MY CO-WORKERS WILL CONFIRM THAT I COULD NOT TALK OR WALK PROPERLY, WAS VERY CONFUSED, CHECKED OUT BY NEUROLOGISTS, ALL TESTS RESULTS NORMAL, SAID IT COULD HAVE BEEN CO2 OR OTHER FUMES OR ODORS INSIDE CAR THAT MADE ME SICK. AND TOTALY DISORIENTED, BY THE GRACE OF GOD, IT WAS A MIRACLE I WAS NOT KILLED WHILE DRIVING IN THIS STATE. DUE TO ODORS INSIDE MY MERCURY 2000 MYSTIQUE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#746353June 4, 2001
SUSPENSION:REAR:SPRINGS
AFTER HAVING MY FRONT COIL SPRINGS REPLACED LAST YEAR, I NOW FIND THAT BOTH REAR COILS HAVE ALSO BROKEN. THE MANUFACTURER TELLS ME IT CAN ASSUME NO RESPONSIBILITY IN THIS MATTER EVEN THOUGH IT HAD RECALLED THE FRONT COILS FOR DEFECTIVE MATERIAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561408May 31, 2001
ENGINE AND ENGINE COOLING, POWER TRAIN:MANUAL TRANSMISSION, UNKNOWN OR OTHER, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE STALLED, WHITE SMOKE WAS COMING OUT OF HOOD, AND THERE WAS A COOLANT SMELL, DEALER REPLACED BATTERY, HOWEVER THE PROBLEM WAS THE WATER PUMP AND THERMOSTAT AND BECAUSE THEY WERE NOT REPLACED VEHICLE OVERHEATED CAUSING THE HEAD GASKET TO BLOW CAUSING COOLANT TO GO INTO THE CYLINDER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889178May 25, 2001
AIR BAGS:SIDE/WINDOW, STEERING: STEERING WHEEL/HANDLE BAR
WHILE PULLING OUT OF A GAS STATION TRAVELING AT APPROXIMATELY 2 TO 3 MPH, DRIVER'S SIDE AIR BAG FELL OUT INTO DRIVERS LAP. DEALERSHIP REQUESTED THAT CONSUMER REPLACE STEERING COLUMN AT HER EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745878May 25, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
I DON'T HAVE AN ESTIMATE ON TRANSMISSION DAMAGE. TRANSMISSION WAS IN GOOD CONDITION WENT IT WAS BROUGHT TO DEALER, IT IS NOW INOPERABLE. I AM LOOKING INTO POSSIBLE TAMPERING WITH THE VEHICLE. I HAVE NO INTENTION OF PAYING FOR THIS DAMAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889120May 24, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
00V 367 00/ENGINE COOLING FAN: ENGINE COOLING FAN WAS ON FIRE WHILE PULLING IN PARKING SPACE. DEALER WAS NOTIFIED, AND INFORMED CONSUMER VEHICLE WAS NOT COVERED UNDER RECALL DUE TO VIN. PLEASE FEEL FREE TO PROVIDE US WITH ANY FURTHER INFORMATION CONCERNING THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888972May 23, 2001
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE TRAVELING AT 30MPH TEMPERATURE GAUGE WENT TO HOT, AND VEHICLE COMPLETELY DIED. REP AT DEALERSHIP HAD VEHICLE TOWED TO DEALER, AND THEY REPORTED THAT WIRES HAD MELTED UNDERHOOD WHICH RESULTED IN WIRING HARNESS NEEDED TO BE REPLACED. *AK RECALL 00V367 DEALING WITH OVERHEATING RELATED TO THE PROBLEM CONSUMER HAD WITH VEHICLE, HOWEVER DEALER WILL NOT DO ANY RECALL REPAIRS DUE TO MILEAGE OF VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888973May 23, 2001
VEHICLE SPEED CONTROL
WHILE PULLING INTO A PARKING SPACE AND SHIFTING INTO PARK ENGINE SUDDENLY ACCELERATED, AND VEHICLE HIT A BUILDING WALL. NO INJURY WAS REPORTED. REPAIRS WERE BEING DONE AT DEALER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#745752May 23, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKE PEDAL GETS AND REMAINS HARD (PEDAL AT FULL TOP) WHILE AT HIGHWAY AND THEN AT LOCAL STREET SPEEDS. ALTHOUGH THIS HAS HAPPENED TWICE AND REPORTED TO DEALER AT SERVICE TIME (10/26/2000 & 05/22/2001), WHEN IT DOES HAPPEN IT IS CONSTANT. FEELS LIKE THE BRAKES ARE ACTIVATED, AND SOMETIMES PROBLEM CAUSES THE CAR TO VIBRATE SERVERLY , CAUSING CONCERN OF POSSIBLE ACCIDENT. DEALER COULD NOT VERIFY MY CONCERN AT BOTH INSTANCES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561290May 21, 2001
FUEL SYSTEM, GASOLINE:DELIVERY, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE FUEL RAIL BURST WHILE DRIVING CAUSING FUEL TO SPRAY ONTO THE HOT ENGINE RESULTING IN FIRE, DURING REPAIR OF THE FUEL RAIL THE DEALER FOUND THAT THE WATER PUMP SHEARED OFF AND REPLACE THE PUMP AND PUMP DRIVE BELT, THE DEALER ALSO FOUND THAT THERE WAS NO COMPRESSION IN 4 OF CYLINDER, THE TIMING CHAIN FAILED CAUSING VALVE DAMAGE, THE DEALER SUGGEST THE ENTIRE ENGINE BE REPALCED. NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#745495May 18, 2001
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
COMPUTER AT MECHANIC SHOW MAJOR ELECTRICAL SYSTEM DEFECTS-IT APPEARS THAT MANY PEOPLE ARE EXPERIENCING THIS AS A MAJOR PROBLEM WITH THIS CAR AND FORD CONTOUR. FORD/MERCURY WILL NOT DO ANYTHING-ALSO THE TRANSMISSION GOES OUT QUIT OFTEN-HAD A NEW ONE AT 50,000 MILES-HAS HAD MANY RECALLS ALREADY AND NOTHING HAS BEEN FIXED ON THIS CAR-WINDOWS DONT GO DOWN (DUE TO ELECTRICAL SHORT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888471May 17, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
OXYGEN SENSOR KEEPS SHORTING OUT. OXYGEN SENSOR HAS BEEN CHANGED 5 TIMES. THIS IS 6TH TIME TAKING IT BACK FOR SAME THING. DEALER CAN'T FIND PROBLEM. COMPUTER JUST READS THAT IT'S BAD.*AK CONSUMER STATES OXYGEN SENSOR HAS NOW BEEN REPLACED EIGHT TIMES, THE DEALER IS ONLY CHANGING THE SENSOR, THE PROBLEM IS REOCCURING AND NEEDS TO BE RESOLVED BY FINDING THE ROOT OF THE CAUSE OF THE FAILURE, THE ENGINE LIGHTS KEEPS COMING ON.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888493May 17, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
GEAR SHIFT IS BEGINNING TO FALL APART, MAKING IT DIFFICULT TO DETERMINE IN WHICH GEAR VEHICLE IS IN. THERE IS RECALL LISTED 98V23300 FOR THIS DEFECT. HOWEVER, DEALERSHIP INFORMED CONSUMER THAT THIS VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VIN. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888506May 17, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
ENGINE COOLING FAN FAILED, CAUSING OVERHEATING AND STALLING. THERE IS RECALL 00V367000 FOR THIS DEFECT. HOWEVER, THIS VEHICLE IS NOT INCLUDED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888539May 17, 2001
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
CONSUMER TOOK VEHICLE TO REPAIR SHOP FOR WHEEL BEARING PROBLEM. LAST TIME HE BROUGHT VEHICLE TO REPAIR SHOP WAS LAST YEAR IN JUNE , 2000. CURRENTLY, WHEEL BEARINGS MALFUNCTIONED AGAIN. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745478May 17, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEALER UNABLE TO DETECT SMOKE ODOR OR FUMES COMING THROUGH VENTS AT IDLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745313May 14, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
4/11/01 WATER PUMP REPLACED BY DEALER IN MANASSAS,VA. 5/11/01 OVERHEATED AGAIN. NOW TOLD THE IT IS THE RELAY SWITCH IN THE ENGINEE COMPARTMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mystique