Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10020099September 2, 2003
AIR BAGS
THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT A WIRE UNDER THE DRIVER'S SEAT WAS BROKEN. THE CONSUMER WAS TOLD THAT AS LONG AS THE LIGHT REMAINED ILLUMINATED THE AIR BAGS MIGHT NOT INFLATE IN THE EVENT OF A CRASH (PART # 3L2Z-14B455-AA). *NLM *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037002September 1, 2003
SEATS:FRONT ASSEMBLY:RECLINER, AIR BAGS
WE WERE REAR ENDED AND BOTH SEATS BROKE, FLINGING US INTO THE BACK SEAT. WE THEN WENT INTO THE ONCOMING LANE (BECAUSE MY WIFE COULD NO LONGER REACH THE STEERING WHEEL OR THE BRAKES) AND WERE HIT HEAD ON. COMPLAINT #1 - THE SEATS SHOULD NOT HAVE BROKEN. COMPLAINT #2 - THE AIRBAGS NEVER DEPLOYED.*AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10037877August 27, 2003
TIRES:SIDEWALL
TIRE TREAD SEPARATED FROM THE SIDEWALL. THE CONSUMER HAD FOUR TIRES INSTALLED ON THE SUV AND WHEN THEY REACHED 1/2 OF TREAD, THE TWO FRONT TIRES EXPERIENCED SIDEWALL SEPARATION. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029706August 22, 2003
SEAT BELTS:REAR/OTHER
WHILE THE CHILD WAS IN THE BOOSTER SEAT, THE SEAT BELT WAS TOO TIGHT. WHEN THE CONSUMER TRIED TO LOOSEN THE BELT, IT BECAME SO TIGHT, THE CONSUMER HAD TO CUT THE SEAT BELT IN ORDER TO GET THE CHILD OUT. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034449August 15, 2003
TIRES
WHILE DRIVING AT 75 MPH HIGH SPEED, THE RIGHT TIRE EXPERIENCED A BLOW OUT. *MR. THE CONSUMER STATED THE TIRES WERE REPLACEMENT TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033691August 12, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
THROTTLE STICKS WHILE IN CRUISE CONTROL. VEHICLE WAS TAKEN TO THE DEALER , WHO FIXED THE IEG VALVE. VEHICLE IS STILL EXPERIENCING THE SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032010August 4, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING OR IDLING VEHICLE WILL CUT OFF WITHOUT WARNING DEALERSHIP CANNOT LOCATE CAUSE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030437July 30, 2003
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
REFERENCE NO: 10026895 REPORTED JULY9,2003. LIFTGATE IS OPENING WHILE DRIVING AT VARYING SPEEDS. DEALER INSPECTED 2XS AND CANNOT DUPLICATE, BUT HAS HAPPENED TO BOTH MYSELF AND MY HUSBAND SEPERATELY ON A NUMBER OF OCCASIONS. ALSO THE REMOTE ON KEYRING SOMETIMES STICKS AND WON'T ALLOW ENTRY TO VEHICLE OR LOCK OR UNLOCK AND WILL NOT DEPRESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030371July 29, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
STRUTS GAVE OUT ON HATCHBACK, CAUSING HATCH TO FALL ON OWNER'S HEAD, KNOCKING HER BACKWARDS, GLASS IN HATCH SHATTERED INTO HER HAIR AND SKIN.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10029148July 25, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
ELECTRONIC CONTROLS OPERATED BY THE GENERIC CONTROL MODULE (WIPERS, REAR DEFROSTER, POWER WINDOWS ETC.) HAVE LOCKED UP. THROTTLE STICKS AFTER FULL STOP AND USE OF CRUISE CONTROL AND NEEDS EXCESSIVE FORCE TO MOVE FORWARD. EXISTING RECALLS SHOULD COVER THESE REPAIRS, AS WELL AS TWO OTHER RECALLS FOR THE CORROSIVE HOOD LATCH, AND SPEED CONTROL WHERE THE THROTTLE COULD ICE UP IN PROLONGED COLD WEATHER. I WENT IN ARMED WITH DOCUMENTATION AND THE RECALL INFORMATION FROM THE WEBSITE BUT THE SAYVILLE FORD DEALERSHIP IN SAYVILLE, NY, REFUSED TO SERVICE THEM, STATING THEY WERE "CAMPAIGNS" NOT ACTUAL RECALLS. IF YOUR VEHICLE DOESN'T COME UP FOR SERVICE ON THEIR COMPUTER, THEY DO NOT ACKNOWLEDGE THE LEGAL RECALLS AND WON'T DO THE REPAIRS. RECALL #'S: 00V072000, 99V062001, 99V164000, 97V074000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028724July 21, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1998 MERCURY MOUNTAINEER. AUTOMATIC DOOR LOCKS WILL NOT UNLOCK. THIS ALSO CAUSES A PROBLEM WHEN TRYING TO UNLOCK THE VEHICLE WITH THE KEY(WON'T UNLOCK).HE HANDLES BRAKE WHEN TRYING TO GET OUT OF CAR. I WAS STUCK IN MY CAR AT THE POST OFFICE TODAY AND HAD TO CLIMB OUT OF THE WINDOW TO GET OUT. THANK GOD THIS WAS NOT AN EMERGENCY SITUATION AND KIDS WERE NOT WITH ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026105July 15, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2002 MERCURY MOUNTAINEER REAR HATCH STRUT FAILURE - THREE (3) OCCASIONS WITHIN FOUR WEEKS. DEALER HAS NO SOLUTION TO PROBLEM. FORD ENGINEERING SUGGESTED THAT THE ENTIRE REAR HATCH/GLASS/STRUT ASSEMBLY BE REPLACED. BACK-ORDERED DIRECT FROM FORD'S SUPPLIER DUE TO HIGH DEMAND FOR REPLACEMENTS.*AK DOB IS 6/01 MOUNT ROTATING AND RESULTING IN STRUT DETACHMENT. REPLACED ENTIRE GLASS ASSEMBLY AFTER NUMERIOUS ATTEMPTS TO REGLUE MOUNT. 06140 PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026080July 14, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR GLASS ON MY 2002 MERCURY MOUNTAINEER EXPLODED WHEN IT WAS BEING CLOSED. IT HAPPENED MID-STREAM WHILE BEING SHUT.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10027077July 11, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE TRAVELING ABOUT 35MPH ON THE HIGHWAY AND WITHOUT PRIOR WARNING RIGHT FRONT WHEEL FELL OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026895July 9, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFTGATE IS COMING OFF WHILE DRIVING AT ANY SPEED. DEALER HAS INSPECTED VEHICLE TWICE, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026722July 8, 2003
SUSPENSION
WHILE DRIVING VEHICLE HAS A VERY DANGEROUS VIBRATION MOTION. DEALER REFUSES TO REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025242July 1, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE DAY AFTER TAKING VEHICLE FROM DEALER RADIO LCD SCREEN FLASHED BRIGHT LIKE A PHOTO BULB AND HAS BEEN OUT EVER SINCE, THERE WAS A SMALL AMOUNT OF SMOKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025153June 29, 2003
POWER TRAIN
DRIVE TRAIN VIBRATION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025095June 27, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), POWER TRAIN:AUTOMATIC TRANSMISSION
1998 MERCURY MOUNTAINEER TRANSMISSION REPAIRS. *MR THERE WAS NO THIRD GEAR AND THE TRANSMISSION HAD TO BE REPLACED. ENGINE LIGHT STAYED ON AND THE EGR SENSOR HAD TO BE REPLACED. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026158June 26, 2003
SEAT BELTS:FRONT, STRUCTURE
VEHICLE'S REAR END "KICKED OUT" COUNTER CLOCKWISE ON STEEP DOWNHILL GRADES. THE CONSUMER WAS INVOLVED IN A SPIN OUT ACCIDENT WHERE THE REAR END SPUN OUT CLOCKWISE ON A STEEP DOWNHILL GRADE OF SNOW. THE CONSUMER FOUND THE SEAT BELT WAS NOT DESIGNED FOR SMALL FRAMED PEOPLE APPROXIMATELY 5 FEET 2 INCHES OF HEIGHT. THE SEAT BELT HAD COME OFF THE CENTER/STERNUM AND SLIPPED UNDER HER ARM PIT, AND DID NOT LOCK DOWN ON THE LAP. THE SEAT BELT CUT INTO THE LEFT SIDE OF THE NECK AND DURING THE ACCIDENT THE BELT SLIPPED OFF THE CONSUMER'S CHEST TO HER ARM PIT. THE DEALER SUGGESTED THE CONSUMER USE A CLIP. *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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